Very happy with the service from Bensons For Beds at Festival Park. We were looking for an unusual sized mattress and were encouraged to try the relevant ones as much as we liked. Amanda made sure the... See more
Company replied
Location
Switch locationUnit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ Stoke-on Trent, Stafforshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service throughout from the shop we brought the bed from to the delivery. The sales staff helped us with selecting the right mattress to suit our needs to organising payments and delivery date.... See more
Tom is a good sales person he asked the right questions so he knew what we required he's very nolagable and well mannered .we also had the right pillows to suite us with the orthopaedic mattress which... See more
Company replied
We went straight to Lee who was incredibly helpful, he listened to what we wanted and indulged us while we decided what we wanted. We never felt pressurised for a sale, it was a very good experience... See more
Company replied
Company details
About Bensons For Beds - Stoke350
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ, Stoke-on Trent, Stafforshire, United Kingdom
- 1782284828
4.9
Excellent
502 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Leigh helped us with our decision in…
Leigh helped us with our decision in buying our new bed frame. Nothing was too much trouble as I’m temporarily disabled due to a broken ankle. He went as far as making sure the delivery guys were aware and to make sure I was ok.
July 27, 2025
Unprompted review
Reply from Bensons For Beds - Stoke350
Thank you for the kind words, ! We're glad to hear that Leigh provided exceptional service during your visit. We strive to go above and beyond for our customers, especially during difficult times. We hope you're enjoying your new bed frame, Megan at Customer Care
Mix of feelings
At the store I could have been explained better how the delivery works and the fact customers receive a message the day before delivery with the exact time they are coming.
I ended up missing the delivery team.
Customer Service on the phone gave me a new slot time for delivery within two weeks which was really inconvenient. I was in a critical situation but out of the blue, Bensos for beds rang me with a solution, they located the delivery team who popped up at mine again to assembly the bed.
Everything went smoothly, however a bit of misscomunication between departments.
July 14, 2025
Reply from Bensons For Beds - Stoke350
Thank you for taking the time to leave a review! We apologize for the initial miscommunication and inconvenience during your delivery, but we are glad to hear that our team was able to find a solution and ensure a smooth delivery and assembly process. We appreciate your business and hope to exceed your expectations in the future, Megan at Customer Care
Excellent Customer Service
Purchased beds from Bensons Stoke
Customer service is excellent and they would always help you to choose the product according to your need.
July 19, 2025
Reply from Bensons For Beds - Stoke350
We're thrilled to hear you had a wonderful experience at Bensons Stoke! Our team takes pride in providing top-notch customer service and helping you choose the perfect bed for your needs. Thanks for choosing us, Megan at Customer Care
Extremely helpful and valuable advice
Although my mattress is not due for delivery for another 2 weeks, my experience with the sales team was great. Choosing a mattress is so difficult, you know the one you have needs replacing but are not sure which to replace it with. The machine/programme which showed my lying posture was very helpful and the advice I received was wonderful.
July 11, 2025
Reply from Bensons For Beds - Stoke350
Thank you so much for your positive feedback! We're thrilled to hear that our sales team was able to provide helpful guidance in your mattress selection process. Our goal is to make the experience as easy and informative as possible. We hope you love your new mattress, Megan at Customer Care!
A pleasent Experience
The sales person was really helpful He listened to our requirements and pointed us in the right direction We never felt under pressure It was a complete stress free experience and we got exactly what we wanted It was a pleasure to deal with a pleasant sales person
July 9, 2025
Reply from Bensons For Beds - Stoke350
Thank you for your kind words! We strive to make every customer's experience stress-free and enjoyable. It was a pleasure helping you find exactly what you were looking for. We appreciate your business, Megan at Customer Care
Reply from Bensons For Beds - Stoke350
Thank you for taking the time to leave us a positive review. We strive to provide our customers with helpful explanations and accurately described items. We appreciate your support, Megan at Customer Care
Fantastic wardrobe
June 25, 2025
Reply from Bensons For Beds - Stoke350
Thank you for sharing your amazing review with us Miss Meads. We appreciate your business and hope to see you again in the future. Take care, Megan at Customer Care
From start in the shop great advise and…
From start in the shop great advise and assistance to buying and delivery and taking the old mattress away great experience
March 23, 2025
Reply from Bensons For Beds - Stoke350
We're happy to hear that you had such a wonderful experience with us, from the advice provided in the shop to the delivery and removal of your old mattress. Thank you for your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Stoke350
We're glad you found a wide selection and helpful staff! Thank you for your positive feedback; we appreciate it very much, Megan at Customer Care
Plenty of choice
I bought a bed from Bedsons a few years ago for my spare room and was pleased with it so naturally when I done up my other spare room I went back to them and I wasn’t disappointed and Mike who served me was extremely helpful and patient.
June 14, 2025
Reply from Bensons For Beds - Stoke350
We're happy to hear that you were pleased with your recent experience. It's great to know that our service met your expectations again. Thank you for your positive feedback and for choosing us, Megan at Customer Care
Warm welcome in store
Warm welcome in store. Knowledgeable lady who served us. Everything explained.
June 17, 2025
Reply from Bensons For Beds - Stoke350
We're glad you enjoyed your experience in our store and that our team member was so helpful. Thank you for your positive feedback, Megan at Customer Care
The staff have been so helpful from…
The staff have been so helpful from first walking into the store through to delivery. Kept informed at all stages on delivery date and expected eta. Davie and Linval very courteous and respectful of coming into my home. Everything was dealt with in a timely and professional manner. Thank you guys.
June 13, 2025
Unprompted review
Reply from Bensons For Beds - Stoke350
We're so glad the team was helpful from your initial visit through delivery. It's great to know you were kept informed and that the delivery team were courteous and respectful. Thank you for your positive feedback, Megan at Customer Care
Would recommend Mike he was very very…
Would recommend Mike he was very very plight and very very helpful.
June 14, 2025
Unprompted review
Reply from Bensons For Beds - Stoke350
We appreciate you recommending our team member at our Stoke store! We're happy to hear that they were helpful and courteous. Thank you for your positive feedback, Megan at Customer Care
Mike at festival park had an amazing…
Mike at festival park had an amazing knowledge of all products in store and took time to explain all the different types and advantages we finally decided on tempur rise recline bed and as completed order explained all the options ref payment as our choice was quiet expensive so big thanks to Mike and the team for the deal we did and looking forward to delivery of our new bed
June 3, 2025
Reply from Bensons For Beds - Stoke350
We're happy to hear that you found our team member's product knowledge helpful. We appreciate you taking the time to share your experience and are excited for you to receive your new Tempur Rise recline bed. Thanks for your order, Megan at Customer Care
Tom spent time with us
Tom spent time with us, explaining which mattress would be suitable and giving us different options. There was no pressure at all to purchase. Used sleep pro technology to determine firmness of mattress needed.
June 13, 2025
Unprompted review
Reply from Bensons For Beds - Stoke350
We're happy to hear that you had a positive experience Miss Shepherd! We appreciate you mentioning the time spent explaining the mattress options and the no-pressure environment. It's great to know the sleep pro technology was helpful. Thank you for your feedback, Megan at Customer Care
Leigh was brilliant
Leigh was brilliant. Before he even knew we were seriously there to buy anything; he allowed my pregnant wife to use the staff toilet. Leigh was not pushy in the slightest and gave us good information when asked.
June 7, 2025
Unprompted review
Reply from Bensons For Beds - Stoke350
We're happy to hear that you had such a positive experience. We appreciate you mentioning how helpful our team member was and that they provided a comfortable environment for your wife. Thank you for your feedback, Megan at Customer Care
Excellent customer service
May 28, 2025
Reply from Bensons For Beds - Stoke350
Thank you for your 5 star review Mrs Fryer. We appreciate your kind words. Take care, Megan at Customer care
Good service with friendly staff.
May 28, 2025
Reply from Bensons For Beds - Stoke350
We appreciate you noting our friendly staff and good service! We are so pleased that you had a positive experience with our team. Thank you, Megan at Customer Care
Frame Okay, TV Disappointing
Just got around to setting up the bed frame from Bensons Beds. Nothing particularly special solid enough, easy to assemble, but that’s about it. Can’t comment on the mattress, as I already use my own orthopaedic one.
Main issue: the Sharp TV supplied with the frame is a letdown. Basic functionality only, and it can’t connect to my phone or other smart devices. Not everyone sticks to Netflix and mainstream apps so the TV feels outdated and extremely limiting.
In short:
Bed frame: fine, easy build, does the job.
TV: outdated, poor connectivity, disappointing for the price. They said it could be a Samsung or LG but most definitely not a Sharp (Do people still use this?)
Wouldn’t recommend for anyone hoping for a “smart” bedroom experience. Unless they can guarantee a better TV
December 3, 2024
Reply from Bensons For Beds - Stoke350
We appreciate you sharing your experience. We're glad the bed frame was easy to assemble. We're sorry the TV's functionality and connectivity didn't meet your expectations for a smart experience. Your feedback regarding the TV options is valuable and will be shared with our team. Thank you, Megan at Customer care
Great sales staff Tom
Our sales man Tom was friendly alert and discreetly attentive he was very good and recommending us beds and trying to find what we were looking for. I was 95% sure I wasn’t going to buy anything but we came out with an amazing deal so thank you.
May 25, 2025
Unprompted review
Reply from Bensons For Beds - Stoke350
We're glad you enjoyed your experience. It's wonderful to hear that our team member was helpful and attentive to your needs. Thank you for sharing your positive feedback; we appreciate it! Take care, Megan at Customer care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.