John, at Bensons for beds Sutton, was invaluable for us when we were buying a bed. Recommended great mattresses based on our sleeping style and budget, worked out a great price which meant we were h... See more
Location
Switch locationUnit 2, 150a High Street, SM1 1LX Sutton, Surrey, GB
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As soon as entering the store in Sutton High Street, we were made to feel welcome, without feeling under pressure to make any decisions. We spoke with, Anil, who was very knowledgable and went through... See more
Company replied
Buying a new bed was easy, stress-free and fast thanks to Anil at Bensons' store in Sutton, London. He was knowledgeable, experienced and super-friendly; he didn't pressure us but gave us solid advice... See more
Company replied
Anil listened attentively to our requirements and suggested products that exactly met them. He clearly explained the delivery options so that we could easily identify the one that was right for us. He... See more
Company replied
Company details
About Bensons For Beds - Sutton High Street
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2, 150a High Street, SM1 1LX, Sutton, Surrey, United Kingdom
4.6
Excellent
85 reviews
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We honestly didn’t even plan to buy…
We honestly didn’t even plan to buy from Bensons for Beds when we walked in, but Anil completely changed our minds with his excellent customer service. He was friendly, knowledgeable, patient, and genuinely took the time to help us find the right bed without making us feel pressured at all.
He made the entire experience feel easy and enjoyable, and his professionalism really stood out compared to other stores we visited. It’s rare to come across service like that nowadays.
Thank you again, Anil — you’re a real credit to Bensons for Beds!
May 25, 2026
Unprompted review
Reply from Bensons For Beds - Sutton High Street
We are so pleased to hear about your excellent experience with us! It's wonderful that our team member provided such friendly, knowledgeable, and unpressured assistance, making your bed-buying journey easy and enjoyable. Thank you for your kind words.
Team Bensons
I am so impressed with the product
I am so impressed with the product. Lovely headboard and well designed frame. My sleeping experience has changed!
May 14, 2026
Reply from Bensons For Beds - Sutton High Street
We are so happy to hear our product has improved your sleeping experience! Thank you for your wonderful feedback.
Team Bensons
Great product and delivery on time by…
Great product and delivery on time by Mark and Allen
May 8, 2026
Reply from Bensons For Beds - Sutton High Street
We're so happy to hear that you received a great product and on-time delivery! We appreciate you sharing your positive experience with us.
Team Bensons
John the sales assistant was so helpful…
John the sales assistant was so helpful in assisting me to choose the right mattress for me. He was so knowledgeable and he gave me the confidence to choose the right mattress. Although I had purchased a different mattress the day before there was no problem in cancelling that order and John helped me to choose another mattress which would help in supporting my shoulders and back.
April 29, 2026
Unprompted review
Reply from Bensons For Beds - Sutton High Street
Thank you for such a thoughtful review! 😊 We’re delighted to hear John was so helpful and knowledgeable, and that he gave you the confidence to find the right mattress for your shoulders and back. We’re also really pleased the change of order was smooth and stress‑free. Enjoy your new mattress, and here’s to much better sleep! 🛏️✨
Very professional and not pushy
Very professional and not pushy. Every details explained. Left well informed and satisfied with the purchase.
April 17, 2026
Reply from Bensons For Beds - Sutton High Street
Fantastic! Professional, pressure‑free service is exactly what we aim for.
Thanks again for your support—it means a lot,
Megan | Customer Care Specialist
James is A very professional and…
James is A very professional and knowledgeable non pushy salesman who answered all my questions with care.I’ll surely recommend his services and Bensons to al my connections.
October 10, 2025
Unprompted review
Reply from Bensons For Beds - Sutton High Street
We're happy to hear that our salesperson was professional, knowledgeable and helpful! We appreciate you recommending our services to your connections. Thank you!
Team Bensons
We just ordered a mattress from Sutton…
We just ordered a mattress from Sutton High Street branch, what a brilliant service from James ! he was so nice to show us which matress will suits for our best. He was so nice to talk with and very helpful.
April 8, 2026
Unprompted review
Reply from Bensons For Beds - Sutton High Street
Thank you so much for the lovely review! 🛏️✨ We’re thrilled you had such a great experience at our Sutton High Street store. James will be over the moon to hear your kind words—he loves helping customers find their perfect mattress! Enjoy your new mattress and sweet dreams,
Megan | Customer Care Specialist💜
Treated with respect by delivery men …
Treated with respect by delivery men as older people it was really nice to meet James and Andy they were very helpful
March 30, 2026
Unprompted review
Reply from Bensons For Beds - Sutton High Street
Thank you for the lovely feedback! We’re so pleased James and Andy made you feel respected and well looked after — they’ll really appreciate your kind words,
Megan | Customer Care Specialist🛏️✨
I received very good customer care…
I received very good customer care right from the point of purchase at the Sutton shop to the staff that delivered and assembled the bed
Brilliant thanks
March 30, 2026
Unprompted review
Reply from Bensons For Beds - Sutton High Street
Thank you for the lovely feedback! We’re so pleased you received great customer care from the Sutton store right through to delivery and assembly. Brilliant to hear everything went smoothly — enjoy your new bed,
Megan | Customer Care Specialist🛏️✨
The TV i got was the wrong size of what…
The TV i got was the wrong size of what I was told before purchasing ( Click bait) The TV is not an original Sharp smart TV, the picture quality is the worst, it doesn't have a Bluetooth ( what a smart tv🙄)
I am.not happy with my purchase and I do not recommend anyone to bu from THE SUTTON BRANCH. JAMES LIED TO ME AND MADE ME LOOK STUPID
February 13, 2026
Reply from Bensons For Beds - Sutton High Street
We appreciate you bringing this to our attention. We're sorry the TV's size, picture quality, and features didn't meet your expectations, and that the purchase experience was not satisfactory. We'll review this feedback to improve our service.
Thank you for your review - Lauryn at Customer Care.
Prompt showroom service
Prompt showroom service. Clear and helpful information. No hard sell.
March 26, 2026
Reply from Bensons For Beds - Sutton High Street
Thanks for the great feedback Frances! 😊 Glad you enjoyed our prompt service, clear info, and pressure‑free experience. We really appreciate it,
Megan | Customer Care Specialist💤
Had no plans to buy bed frames today
Had no plans to buy bed frames today, but had plans to buy elsewhere by next month. We entered just to browse and make enquiries but Anil changed our minds. He welcomed us warmly and showed us around, explaining and answering our questions, he is an experienced salesman and very honest with the offers. We ended up with the desired bed frame, bought pillows too, and smiled back home with freebies. I’ll definitely recommend this place for family and friends and remind them to ask after Anil so he can attend to them. Patiently awaiting delivery.
March 23, 2026
Unprompted review
Reply from Bensons For Beds - Sutton High Street
Thanks for the amazing review Faith! Sounds like Anil worked his magic — warm welcome, honest advice, and you left with the perfect bed frame plus pillows and freebies! Love that he turned a browsing trip into a happy haul. Enjoy the new setup when it arrives,
Megan at Customer Care🙌
The price was very reasonable
The price was very reasonable. The.service was very good. She listened and helped me find what I wanted. It was quick and easy, with no fussy and no over selling. I enjoyed the experience. Hopefully the delivery will be just as good
February 20, 2026
Reply from Bensons For Beds - Sutton High Street
Thank you for your lovely feedback Mary! We’re so pleased to hear you found the price very reasonable and the service so helpful. It’s great to know you were listened to and guided to exactly what you wanted, with a quick, easy, and no‑pressure experience. We’re delighted you enjoyed your visit, and we hope your delivery is just as smooth. We really appreciate you taking the time to share your review with us,
Megan at Customer Care
Great problem resolution
I had an issue with the incorrect base being ordered in store but the delivery team identified it and coordinated with the store to correct. It was dealt with all on the same day without fuss or follow up phone calls.
February 15, 2026
Reply from Bensons For Beds - Sutton High Street
We're happy to hear that our delivery team resolved the incorrect base issue so efficiently. We appreciate you bringing this to our attention and are glad it was handled smoothly on the same day. Thanks for your feedback!
Amazing experience
I had such a lovely experience at the Bensons for Beds store in Sutton thanks to Anil. I went in yesterday to buy a bed and he was incredibly kind, friendly, and genuinely helpful from start to finish. He was proactive without ever being pushy, took the time to explain options clearly, and made the whole process easy and enjoyable. You can tell he really cares about customers having a good experience. Thanks so much, Anil!
February 8, 2026
Unprompted review
Reply from Bensons For Beds - Sutton High Street
We're happy to hear about the lovely experience you had at our store. It's great to know that our team member was kind, friendly, and helpful, making your bed-buying process easy and enjoyable. Thank you for your positive feedback!
Gentleman in shop was friendly and…
Gentleman in shop was friendly and helpful and explained everything in detail
January 9, 2026
Unprompted review
Reply from Bensons For Beds - Sutton High Street
We appreciate you sharing your experience! We're so glad to hear that our staff was friendly, helpful, and explained everything thoroughly.
Excellent customer service ( Anil )
Excellent customer service ( Anil )
Purchased a mattress awaiting delivery
Visited Purley way store too and they had excellent customer service ( Alton )
January 12, 2026
Reply from Bensons For Beds - Sutton High Street
We appreciate you taking the time to share your experience. It's great to hear you received excellent customer service during your mattress purchase. We hope you enjoy it!
The whole experience was amazing
The whole experience was amazing. From saleroom to delivery. The salesman Anil, was excellent. He listened to what I wanted & guided me, with his knowledge in making a finally choice of bed. The delivery team turned up on time & put the bed together really quickly. Showing respectability & knowledge at all times. I definitely recommend this company & team members An all-round hustle free & stress-free experience.
January 1, 2026
Reply from Bensons For Beds - Sutton High Street
We’re thrilled to hear your experience was seamless from start to finish! Anil will be delighted to know his expertise helped you choose the perfect bed, and we’re so pleased the delivery team provided such respectful and efficient service. Thank you for your positive review – Lauryn at Customer Care 💜
Anil was extremely helpful with making…
Anil was extremely helpful with making choices
December 17, 2025
Unprompted review
Reply from Bensons For Beds - Sutton High Street
We're happy to hear that the assistance provided was so helpful in guiding your choices. Thank you for your positive feedback!
Keaton - Team Bensons
Reply from Bensons For Beds - Sutton High Street
We're glad to hear that our team member was so helpful and knowledgeable! We appreciate your positive feedback and time.
– Thank you, Jess- Team Bensons
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