We bought a mattress from Bensons about two years ago and we were very pleased with the service we got and the service from the delivery staff as well . On Saturday we decided to buy a new bed frame w... See more
Location
Switch locationUnit 2, 150a High Street, SM1 1LX Sutton, Surrey, GB
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Anil listened attentively to our requirements and suggested products that exactly met them. He clearly explained the delivery options so that we could easily identify the one that was right for us. He... See more
Company replied
Every thing was arranged by Aneil very easily . He put me at ease with all the information i needed & made this large purchase simple. The delivery guys were prompt & on time. They even called befo... See more
Company replied
We honestly didn’t even plan to buy from Bensons for Beds when we walked in, but Anil completely changed our minds with his excellent customer service. He was friendly, knowledgeable, patient, and... See more
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Company details
About Bensons For Beds - Sutton High Street
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2, 150a High Street, SM1 1LX, Sutton, Surrey, United Kingdom
4.7
Excellent
78 reviews
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I received very good customer care…
I received very good customer care right from the point of purchase at the Sutton shop to the staff that delivered and assembled the bed
Brilliant thanks
March 30, 2026
Unprompted review
Reply from Bensons For Beds - Sutton High Street
Thank you for the lovely feedback! We’re so pleased you received great customer care from the Sutton store right through to delivery and assembly. Brilliant to hear everything went smoothly — enjoy your new bed,
Megan | Customer Care Specialist🛏️✨
The TV i got was the wrong size of what…
The TV i got was the wrong size of what I was told before purchasing ( Click bait) The TV is not an original Sharp smart TV, the picture quality is the worst, it doesn't have a Bluetooth ( what a smart tv🙄)
I am.not happy with my purchase and I do not recommend anyone to bu from THE SUTTON BRANCH. JAMES LIED TO ME AND MADE ME LOOK STUPID
February 13, 2026
Reply from Bensons For Beds - Sutton High Street
We appreciate you bringing this to our attention. We're sorry the TV's size, picture quality, and features didn't meet your expectations, and that the purchase experience was not satisfactory. We'll review this feedback to improve our service.
Thank you for your review - Lauryn at Customer Care.
Prompt showroom service
Prompt showroom service. Clear and helpful information. No hard sell.
March 26, 2026
Reply from Bensons For Beds - Sutton High Street
Thanks for the great feedback Frances! 😊 Glad you enjoyed our prompt service, clear info, and pressure‑free experience. We really appreciate it,
Megan | Customer Care Specialist💤
Had no plans to buy bed frames today
Had no plans to buy bed frames today, but had plans to buy elsewhere by next month. We entered just to browse and make enquiries but Anil changed our minds. He welcomed us warmly and showed us around, explaining and answering our questions, he is an experienced salesman and very honest with the offers. We ended up with the desired bed frame, bought pillows too, and smiled back home with freebies. I’ll definitely recommend this place for family and friends and remind them to ask after Anil so he can attend to them. Patiently awaiting delivery.
March 23, 2026
Unprompted review
Reply from Bensons For Beds - Sutton High Street
Thanks for the amazing review Faith! Sounds like Anil worked his magic — warm welcome, honest advice, and you left with the perfect bed frame plus pillows and freebies! Love that he turned a browsing trip into a happy haul. Enjoy the new setup when it arrives,
Megan at Customer Care🙌
The price was very reasonable
The price was very reasonable. The.service was very good. She listened and helped me find what I wanted. It was quick and easy, with no fussy and no over selling. I enjoyed the experience. Hopefully the delivery will be just as good
February 20, 2026
Reply from Bensons For Beds - Sutton High Street
Thank you for your lovely feedback Mary! We’re so pleased to hear you found the price very reasonable and the service so helpful. It’s great to know you were listened to and guided to exactly what you wanted, with a quick, easy, and no‑pressure experience. We’re delighted you enjoyed your visit, and we hope your delivery is just as smooth. We really appreciate you taking the time to share your review with us,
Megan at Customer Care
Great problem resolution
I had an issue with the incorrect base being ordered in store but the delivery team identified it and coordinated with the store to correct. It was dealt with all on the same day without fuss or follow up phone calls.
February 15, 2026
Reply from Bensons For Beds - Sutton High Street
We're happy to hear that our delivery team resolved the incorrect base issue so efficiently. We appreciate you bringing this to our attention and are glad it was handled smoothly on the same day. Thanks for your feedback!
Amazing experience
I had such a lovely experience at the Bensons for Beds store in Sutton thanks to Anil. I went in yesterday to buy a bed and he was incredibly kind, friendly, and genuinely helpful from start to finish. He was proactive without ever being pushy, took the time to explain options clearly, and made the whole process easy and enjoyable. You can tell he really cares about customers having a good experience. Thanks so much, Anil!
February 8, 2026
Unprompted review
Reply from Bensons For Beds - Sutton High Street
We're happy to hear about the lovely experience you had at our store. It's great to know that our team member was kind, friendly, and helpful, making your bed-buying process easy and enjoyable. Thank you for your positive feedback!
Gentleman in shop was friendly and…
Gentleman in shop was friendly and helpful and explained everything in detail
January 9, 2026
Unprompted review
Reply from Bensons For Beds - Sutton High Street
We appreciate you sharing your experience! We're so glad to hear that our staff was friendly, helpful, and explained everything thoroughly.
Excellent customer service ( Anil )
Excellent customer service ( Anil )
Purchased a mattress awaiting delivery
Visited Purley way store too and they had excellent customer service ( Alton )
January 12, 2026
Reply from Bensons For Beds - Sutton High Street
We appreciate you taking the time to share your experience. It's great to hear you received excellent customer service during your mattress purchase. We hope you enjoy it!
The whole experience was amazing
The whole experience was amazing. From saleroom to delivery. The salesman Anil, was excellent. He listened to what I wanted & guided me, with his knowledge in making a finally choice of bed. The delivery team turned up on time & put the bed together really quickly. Showing respectability & knowledge at all times. I definitely recommend this company & team members An all-round hustle free & stress-free experience.
January 1, 2026
Reply from Bensons For Beds - Sutton High Street
We’re thrilled to hear your experience was seamless from start to finish! Anil will be delighted to know his expertise helped you choose the perfect bed, and we’re so pleased the delivery team provided such respectful and efficient service. Thank you for your positive review – Lauryn at Customer Care 💜
Anil was extremely helpful with making…
Anil was extremely helpful with making choices
December 17, 2025
Unprompted review
Reply from Bensons For Beds - Sutton High Street
We're happy to hear that the assistance provided was so helpful in guiding your choices. Thank you for your positive feedback!
Keaton - Team Bensons
Reply from Bensons For Beds - Sutton High Street
We're glad to hear that our team member was so helpful and knowledgeable! We appreciate your positive feedback and time.
– Thank you, Jess- Team Bensons
Brilliant experience at the shop
Brilliant experience at the shop. The member of staff was helpful and knowledgeable about beds.
November 29, 2025
Reply from Bensons For Beds - Sutton High Street
We're happy to hear that you had such a brilliant experience! It's great to know the staff member was so helpful and knowledgeable about our beds. Thanks for your feedback.
Very happy customer happy with my overall experience…
Very happy with my overall experience from looking. Ordering, delivery and setup
November 28, 2025
Unprompted review
Reply from Bensons For Beds - Sutton High Street
We're happy to hear that you had a positive experience with your order, delivery, and setup. Thank you for sharing your valuable feedback with us!
Helpful advice in store
Helpful advice in store. Delivery and setting up on time and trouble free.
November 15, 2025
Reply from Bensons For Beds - Sutton High Street
We're happy that our in-store advice was helpful and your delivery and setup were on time and trouble-free! Thank you for your feedback,
Megan at Customer Care
Very helpful in store and efficient…
Very helpful in store and efficient delivery
November 6, 2025
Unprompted review
Reply from Bensons For Beds - Sutton High Street
We’re pleased to hear you found our in-store service helpful and that your delivery was handled efficiently. Thank you for an amazing review Julie – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Sutton High Street
We’re delighted to hear you received great, friendly service from Anil. Thank you for an amazing review Amanda. – Lauryn at Customer Care 💜
Anil was great and very helpful
Anil was great and very helpful. He welcomed me with warmth and he describe all the possible purchases option with clarity and professionaly.
November 6, 2025
Reply from Bensons For Beds - Sutton High Street
Thank you for your lovely feedback! We’re so pleased Anil welcomed you with warmth and provided clear, professional guidance on all your options. Helping you feel informed and confident in your purchase is exactly what we aim for!
Thank you for your positive review Maria – Lauryn at Customer Care 💜
Sutton Store…
James was really helpful in the Sutton store, was able to find previous order and suggest suitable replacement. Ordering was easy and delivery booked.
October 13, 2025
Reply from Bensons For Beds - Sutton High Street
We're happy to hear that you had such a positive experience in our Sutton store. It's great to know that our team member was so helpful with your order and delivery. Thanks for your feedback,
Megan at Customer Care
Staffs are friendly and explain…
Staffs are friendly and explain everything very well. Even though I have asked many questions, they still replied it with great patience. Highly recommend.
October 21, 2025
Reply from Bensons For Beds - Sutton High Street
We appreciate you mentioning our friendly staff! We're happy to hear that they were patient and explained everything well, even with many questions. Thank you for your recommendation, Come visit again!😊
Megan at Customer Care
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