We bought a mattress from Bensons about two years ago and we were very pleased with the service we got and the service from the delivery staff as well . On Saturday we decided to buy a new bed frame w... See more
Location
Switch locationUnit 2, 150a High Street, SM1 1LX Sutton, Surrey, GB
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Anil listened attentively to our requirements and suggested products that exactly met them. He clearly explained the delivery options so that we could easily identify the one that was right for us. He... See more
Company replied
Every thing was arranged by Aneil very easily . He put me at ease with all the information i needed & made this large purchase simple. The delivery guys were prompt & on time. They even called befo... See more
Company replied
We honestly didn’t even plan to buy from Bensons for Beds when we walked in, but Anil completely changed our minds with his excellent customer service. He was friendly, knowledgeable, patient, and... See more
Company replied
Company details
About Bensons For Beds - Sutton High Street
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2, 150a High Street, SM1 1LX, Sutton, Surrey, United Kingdom
4.7
Excellent
78 reviews
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Very helpful member of staff showed us…
Very helpful member of staff showed us all the options re mattresses and explained their differences
October 13, 2025
Reply from Bensons For Beds - Sutton High Street
We're happy to hear that our staff was helpful in showing you the mattress options and explaining the differences between them.
Thank you for your review – Lauryn at Customer Care 💜
Customer service and delivery was good
October 14, 2025
Reply from Bensons For Beds - Sutton High Street
We appreciate your positive feedback regarding our delivery and support! We are happy you had a good experience with us. Thank you for your review – Lauryn at Customer Care 💜
Great service with smily face
The salesman was very helpful and he made us feel comfortable and with a smile on his face all the time
September 26, 2025
Reply from Bensons For Beds - Sutton High Street
Thank you for your lovely feedback! I’m glad our salesman made you feel comfortable and welcomed. Always happy to help again! Take care, Megan at Customer Care.
Excellent service!
Excellent service in the Sutton store from James and by the delivery team! Exceptional! Highly recommend.
September 22, 2025
Unprompted review
Reply from Bensons For Beds - Sutton High Street
We're happy to hear that you had such a positive experience in our Sutton store and with our delivery team. We appreciate your recommendation very much!
Thank you,
Lauryn at Customer Care.
Great service.
The bed experts in store (especially James) were very helpful, knowledgeable and all round great!
September 11, 2025
Reply from Bensons For Beds - Sutton High Street
We're happy to hear that you found our in-store experts so helpful and knowledgeable! We appreciate you taking the time to share your positive experience with us.
Best Wishes,
Megan at Customer Care
Anil was very friendly and helpful at…
Anil was very friendly and helpful at the Sutton branch
September 9, 2025
Reply from Bensons For Beds - Sutton High Street
We're happy to hear that the team member at the branch was helpful and friendly. We appreciate you taking the time to share your positive experience.
Take care,
Megan at Customer Care
Knowledgable and very helpful service.
September 3, 2025
Reply from Bensons For Beds - Sutton High Street
We appreciate you sharing your experience! We are happy to hear that you found our service knowledgeable and very helpful.
Take care,
Megan at Customer Care
My experience was very good
My experience was very good, friendly staff, very helpful and professional
August 29, 2025
Reply from Bensons For Beds - Sutton High Street
We're glad your experience was very good! Our friendly, helpful, and professional staff aims to provide excellent service. Thank you for your feedback, Megan at Customer Care
Chaotic. Avoid at all costs.
Bought and paid outright for an (expensive) new mattress over a month ago. Flashy sales team pencilled me in for a delivery date and assured me the mattress would be delivered on that day (I.e. tomorrow).
This morning, the delivery team called me to confirm delivery.
This afternoon, nameless Bensons for Beds text message to tell me the delivery is off, they don’t have the mattress and can’t deliver for several more weeks. Automatically booked me in for an unsuitable delivery date weeks away.
Customer services useless - full of apologies but no help on what’s actually happened with the order. No goodwill offer to compensate for the inconvenience. At the very least, they could have waived the charge for recycling the old mattress.
Apparently this joke of a company only check the warehouse to see if the item is in stock on the day before the intended delivery.
Avoid this company at all costs.
August 28, 2025
Unprompted review
Reply from Bensons For Beds - Sutton High Street
We regret the trouble with your mattress order and the delivery issues. It's disappointing to hear about the late notification and lack of assistance. We are currently investigating and will contact you within 48 working hours. Thank you for your feedback, Megan at Customer Care
Good Experience
Very knowledgeable and helpful salesman, prepared to wait until we were sure that we were ready to proceed.
August 18, 2025
Unprompted review
Reply from Bensons For Beds - Sutton High Street
We're happy to hear that our salesman was knowledgeable and helpful! We appreciate you taking the time to share your positive experience with us. Take care, Megan at Customer Care
Nice behaviour and love it
August 9, 2025
Reply from Bensons For Beds - Sutton High Street
Thank you for your kind words! We're thrilled to hear that you appreciated our friendly service. We love having satisfied customers like you, Megan at Customer Care
Professionalism
We met James in the Sutton shop welcomed us with a smile which impressed us. And taking us through our choice of item and advise on which best for our needs. We were much appreciated
August 2, 2025
Reply from Bensons For Beds - Sutton High Street
Thank you for the kind words! We are thrilled to hear that James provided excellent service and helped you find the perfect item for your needs. Our team is dedicated to providing top-notch customer service and we are glad to have left a positive impression on you. Thank you for choosing our business, Megan at Customer Care
I was able to buy a new mattress and…
I was able to buy a new mattress and pillows without any problems. I didn’t have to drive to a large store, instead I used my local store in the Sutton high street. I was given very good advice by Anil and can’t wait for my new purchases.
July 31, 2025
Reply from Bensons For Beds - Sutton High Street
Thank you for choosing our local store for your mattress and pillow purchase! We're thrilled to hear that Anil provided you with excellent advice. We can't wait for you to enjoy your new items. We appreciate your support, Megan at Customer Care
Excellent service from Sutton store
Excellent service from Sutton store. Understood our needs and recommended a good solution.
July 23, 2025
Reply from Bensons For Beds - Sutton High Street
Thank you so much for your kind words! We are thrilled to hear that our Sutton store provided you with excellent service and helped find the perfect solution for your needs. It's our goal to always exceed our customers' expectations. Thank you again for choosing us, Megan at Customer Care
Good customer service
Good customer service; we were able to buy a mattress on the same day as visiting the shop (Saturday) and it was delivered on Monday.
July 1, 2025
Reply from Bensons For Beds - Sutton High Street
Thank you for your kind review! We are thrilled to hear that you had a great experience with our customer service team and were able to purchase your new mattress in a timely manner. Our goal is always to make the buying process as easy and enjoyable as possible for our customers. We hope you are loving your new mattress,
Megan at Customer Care
Reply from Bensons For Beds - Sutton High Street
We appreciate your positive feedback. We're happy to hear that our staff was helpful and kept you informed about your order and delivery date. Take care, Megan at Customer Care
Friendly and welcoming service
Anil was extremely helpful. He gave us space to try the different beds, offered us really great advice to help us choose, and very openly and simply took us through the different offers and finance options. Five star service.
June 1, 2025
Unprompted review
Reply from Bensons For Beds - Sutton High Street
We're happy to hear that you found our advice helpful and that you felt comfortable exploring our beds. We appreciate your five-star feedback and are glad you enjoyed your experience with us. Take care, Megan at Customer Care
Professional & helpful experience.
May 27, 2025
Unprompted review
Reply from Bensons For Beds - Sutton High Street
Thank you so much for leaving us this amazing 5 star review Michael. We hope to welcome you back in the future, Megan at Customer care
Anil who dealt with my wife and me at…
Anil who dealt with my wife and me at the store in Sutton was very nice, helpful and professional. He help us a lot to choose our bed and mattresses. we greatly appreciate his help in this matter. We wish him all the best.
May 19, 2025
Reply from Bensons For Beds - Sutton High Street
We appreciate your kind words! We are happy to hear that our team member in Sutton was helpful and professional while assisting you and your wife in choosing your new bed and mattresses. We wish you all the best too, Megan at Customer Care
The excellence service with purchasing and delivery.
The whole experience of purchasing my matress was excellent from visiting the showroom to delivery.
Everything was seamless.
And very fast delivery.
May 14, 2025
Reply from Bensons For Beds - Sutton High Street
Thank you for choosing us for your mattress needs! We are thrilled that you had a seamless experience from showroom to delivery. Our team is dedicated to fast and efficient service. Thank you for your review! #HappyCustomers #EfficientService
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