Great service from start to finish. The salesman at Lakeside was knowledgeable and very helpful ensuring we got the product best suited to our needs. The delivery and assembly men were so efficient... See more
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Great service from start to finish. The salesman at Lakeside was knowledgeable and very helpful ensuring we got the product best suited to our needs. The delivery and assembly men were so efficient... See more
Company replied
Had a great experience at Benson for Beds in Lakeside Retail Park thanks to Christopher. He really listened to what we wanted and took the time to suggest some great ideas for both mattresses and bed... See more
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Experience was okay - felt the customer service initially was not great. We had to wait around for someone to talk to us, although there were others who came in later and got serviced straight... See more
Company replied
Great service at store. Delivery on time & efficient teamwork done in quick time. Excellent all round would recommend to others.
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Unit D1a Lakeside Retail Park, RM20 1WN, Thurrock, Essex, United Kingdom
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I gave 5 stars because the sales lady was so good she talked and explained all about the mattresses that we was I interested in. She wasn't pushy at all and let us take our time to decide on what one to buy her name was Andrea
Staff were great listened to us and gave options foe all parts of the bed.
Asha was so informative and friendly when we came to store to buy our mattress, we were shown lots of your ranges and given advice in a non pushy friendly way she was a delight and an asset to your company .
Great customers service. Product specs explained and what specials were on.
Great experience, i was quiet apprehensive finding the perfect bed but manager Ben knew all the product information which made choosing a bed easy. Shout out to Asha who walked me through the customer experience.
The staff who served us were very patient with communication as we are Deaf
We went to your lakeside shop and we was most impressed with Christopher he is an absolute pleasure happy helpful knowledgeable young man . He couldn’t do enough for us what a wonderful guy.
Went to Bensons Beds first because it was where we parked the car and saw what we thought was a good deal. After going in to every other shop with beds on the retail parks, (about 12) we went back to BB because the deal was really good. Served by Christopher, the purchase process was quick and easy.
If I had to nit pick, I’d say the 4 week delivery time and the £39 delivery charge were a bit steep. But over all, the experience was good. .
Helpful and professional staff. Product met expectations. Simple process for ordering. Would recommend this company.
The sales lady Asha was very helpful and patient. She was also quite informed about the various products on offer
Sheela was very helpful.
She helped us chose the right mattress by using the sleep pro to measure pressure points . Then let us test a few mattresses out too.
Also helped us choose a base and headboard , showed us all the colours/materials and styles they come in . Wasn't rushed or pressured in buying anything . But was explained to us . Very friendly
My experience over at the Lakeside branch was exceptional! The staff there were all pleasant especially Lateef. Considering I came with my 2 young children he was very patient with me and even interacted with my children making the whole process as smooth as possible.
The member of staff that assisted us was very knowledgeable, she listened to what we needed and guided us through various options suitable to our needs allowing us to make a the right choice for us. There was no pressure to buy and we were allowed to try out and re-try as many different mattresses as we wanted. The terms of sale were explained clearly and any questions asked were answered in a way which was easy to understand. Overall our experience was excellent
The store was nice and quiet as I went early in the morning. Asha assisted me straight away and helped me to try different mattresses. She was very thorough and friendly and helped me to find things within my budget but that also worked for what I needed. Very happy with the service and I’m looking forward to my new mattress arriving!
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