Found Graham very very helpful. We purchased a King Divan and head board was very reasonably priced and was of hood quality. Delivery was prompt and reassembled on time.
Location
Switch locationRiviera Way, TQ2 7AP Torquay, Devon, GB
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See what reviewers are saying
There is a wide range of beds and mattresses at Benson Beds to try in all styles, comfort rating and price ranges.... The salesman Graham was very helpful in showing us the range and friendly
From start to finish, our experience with Bensons for Beds has been first rate. We bought a mattress, which was delivered quickly and efficiently. I was informed of delivery time several times to ensu... See more
Company replied
Steve & George where absolutely brilliant, full of information & knowledge. Helped us find our perfect mattress. Talked us through the process with respect & understanding. Well done. I highly rec... See more
Company replied
Company details
About Bensons For Beds - Torquay Riviera Way
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Riviera Way, TQ2 7AP, Torquay, Devon, United Kingdom
4.8
Excellent
201 reviews
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The choice available in the showroom…
The choice available in the showroom and the excellent customer service.
October 24, 2025
Reply from Bensons For Beds - Torquay Riviera Way
We're so glad you enjoyed the variety in our showroom and received excellent customer service. We love helping our customers find the perfect fit, and it’s great to hear we delivered that experience for you!
Thank you for an amazing review Michael– Lauryn at Customer Care 💜
Great advice given at the Benson for…
Great advice given at the Benson for beds store in Torquay,with no pressure to buy...glad we did .
We now sleep comfortably throughout the night,and wake up with less aches & pains we had before.
September 22, 2025
Reply from Bensons For Beds - Torquay Riviera Way
We're glad to hear that you received great advice at our Torquay store and that you're sleeping more comfortably! We appreciate you choosing us and your positive feedback,
Megan at Customer Care
Darren was such a helpful and…
Darren was such a helpful and knowledgable salesman - not at all pushy to make a sale but guiding me to the best product my money could buy. Excellent quality at the best price!
October 18, 2025
Unprompted review
Reply from Bensons For Beds - Torquay Riviera Way
We appreciate you sharing your positive experience! We're happy to hear that our sales team was helpful and knowledgeable, guiding you to the best product within your budget.
Please feel free to recommend us to friends and family!
Megan at Customer Care
Great advice from Darren at Torquay…
Great advice from Darren at Torquay store and lovely drivers Rob and Paul who delivered our mattress.
October 16, 2025
Reply from Bensons For Beds - Torquay Riviera Way
Thanks for the lovely feedback! Great advice from Darren and a smooth delivery from Rob and Paul—sounds like a dream team! We're so glad everything went well. Megan at Customer Care😊
Very pleasant experience all round
Easy to order and really appreciate the interest free credit.Staff very friendly and absolute brilliant delivery service. On time, kept us informed and delivery staff was friendly and attentive. Very pleasant experience all round.
October 15, 2025
Reply from Bensons For Beds - Torquay Riviera Way
We appreciate you sharing your experience. We're happy to hear that you found it easy to order and appreciate the interest-free credit. It's great to know our staff and delivery service were brilliant, friendly, and attentive.
Thank you for your review – Lauryn at Customer Care 💜
Delivery drivers don't call ahead.
No call from the delivery drivers which I was relying on as I work close to home and was going to meet up with them. Fortunately I was watching the tracker they provide and saw they were nearly at my house. I caught them but only just, otherwise I'd have had to reschedule the appointment.
October 7, 2025
Unprompted review
Reply from Bensons For Beds - Torquay Riviera Way
Thank you for your feedback.
We’re sorry for the inconvenience caused by the lack of a call from the delivery drivers. We understand how important timely communication is, especially when you’re relying on it to coordinate your day. We’re glad to hear that the tracking system helped you catch the delivery in time. Your comments are very helpful, and we’ll share them with our delivery team to improve communication going forward. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Best Wishes,
Megan
Customer Care and Bensons for Beds
Jake,s service was exceptional in…
Jake,s service was exceptional in every way. He was very patient with his advise as I am 89years old . It made a pleasant change to be treated with respect which you don,t often get with young assistants .
Torquay Benson's.
October 10, 2025
Reply from Bensons For Beds - Torquay Riviera Way
We appreciate you sharing your positive experience. It's wonderful to hear that our service met your expectations and that you felt respected. We value your feedback and are happy you enjoyed your visit to our Torquay location.
Take care,
Megan at Customer Care
Excellent Service
Spoke to George at our local store in Torquay. Excellent customer service, knowledgeable and friendly. Delivery was the same, plenty of notice from the driver and quick friendly delivery. Brilliant thanks!
October 3, 2025
Reply from Bensons For Beds - Torquay Riviera Way
Thank you for your fantastic feedback! We’re delighted George and our delivery team provided excellent, friendly service with great communication. We appreciate you taking the time to share your experience!
Best Wishes,
Megan
Bensons for Beds Customer Care
Jake was very helpful but not pushy.
Jake was very helpful but not pushy.
Advised us on questions that we asked.
Very informative, professional and friendly.
September 23, 2025
Reply from Bensons For Beds - Torquay Riviera Way
We're happy to hear that you found our team member helpful and informative! We aim to provide professional and friendly service by answering all your questions without pressure. Thanks for your feedback!
Thank you,
Lauryn at Customer Care.
Great service and communication…
Great service and communication throughout.
Darren (Salesperson) Was very knowledgeable, polite and professional. He listened to our requirements and then guided us to our options.
Both Dave and Rob (Delivery guys) were very polite and professional. They took every care in bringing the goods into the house and assembled it. Then they took all the rubbish away and cleared up everything before they left. Top class.
September 6, 2025
Reply from Bensons For Beds - Torquay Riviera Way
Thank you for your kind words and for choosing us for your purchase! We're thrilled to hear that Darren, Dave, and Rob provided exceptional service and made the whole process easy and stress-free for you. We pride ourselves on delivering top-class service and look forward to serving you again in the future. #CustomerFirst #TopNotchService
The assistant was very helpful and…
The assistant was very helpful and professional
September 17, 2025
Reply from Bensons For Beds - Torquay Riviera Way
Thank you for your review! Our team takes pride in providing helpful and professional service to all our customers. It was a pleasure serving you. We hope to see you again soon!
Really good customer service
Really good customer service, efficient, knowledgeable and courteous.
August 27, 2025
Reply from Bensons For Beds - Torquay Riviera Way
We appreciate you sharing your positive experience! We are so glad our team was efficient, knowledgeable, and courteous for you.
Take care,
Megan at Customer Care
Very clean store.Knowledgeable polite…
Very clean store.Knowledgeable polite staff who went into detail about the merits of different products.
August 23, 2025
Reply from Bensons For Beds - Torquay Riviera Way
Thank you for the positive feedback! We take pride in maintaining a clean store and providing top-notch customer service. Our knowledgeable team is always happy to go into detail about our products. We appreciate your support and hope to see you again soon!
Superb
Superb. From the showroom to delivery the staff could not have been more helpful, they were punctual, polite and efficient. I couldn’t have asked for more.
August 22, 2025
Unprompted review
Reply from Bensons For Beds - Torquay Riviera Way
Thank you for the fantastic review! We are thrilled to hear that our team provided top-notch service from the showroom to delivery. It was our pleasure to be punctual, polite, and efficient for you. Your satisfaction is our priority.
Staff were very helpful and very…
Staff were very helpful and very understanding of my needs
August 18, 2025
Reply from Bensons For Beds - Torquay Riviera Way
We're happy to hear that our staff were helpful and understanding of your needs! We appreciate your positive feedback and support. Sleep well, Megan at Customer Care
The staff in particular Jake and John…
The staff in particular Jake and John from the Torquay branch were very professional and helpful in seeking to explain and discuss our needs and how these could be best met with regard to the purchase of a new bed. They did not seem to hard sell their products but seemed to seek to want to ensure the best possible fit for our needs in a friendly and warm way.
August 19, 2025
Unprompted review
Reply from Bensons For Beds - Torquay Riviera Way
We're happy to hear that you found our team members professional and helpful. We appreciate you mentioning their friendly and warm approach in helping you find the best fit for your needs. Thank you for your positive feedback, Megan at Customer Care
Excellent sales quite calm and…
Excellent sales quite calm and knowledgeable. No rush no obligation
August 5, 2025
Reply from Bensons For Beds - Torquay Riviera Way
Thank you so much for taking the time to share your experience with us! We pride ourselves on providing a relaxed and informative environment for our customers. We appreciate your kind words and hope to see you again soon, Megan at Customer Care
Helpful ,but not overbearing
Helpful ,but not overbearing , staff member helped me choose a bed suited to my needs and budget.
August 4, 2025
Unprompted review
Reply from Bensons For Beds - Torquay Riviera Way
Thank you for your kind review! Our team prides itself on providing knowledgeable and helpful service while still respecting our customers' needs and budget. We're so glad you found the perfect bed for you. Come back anytime!
Polite service and knowledgeable staff
Great place to buy from. The staff were polite, informed and let you browse without distraction.
July 23, 2025
Reply from Bensons For Beds - Torquay Riviera Way
Thank you for your glowing review! Our top-notch staff is always here to make your shopping experience pleasant and relaxed. We appreciate your support and look forward to seeing you again soon. Happy shopping! Megan at Customer Care🛍️
Top Notch.
Previously, my wife and I bought a new bed from your main competitor Dreams, and we haven't been 100% happy with it, despite going to the showroom and discussing the issues. As Bensons Beds is in the locality, my wife and I went there in search of a new bed. We looked at the beds displayed, and selected the one which we wanted. We found an assistant who came over and really impressed me at his knowledge of the bed we wanted, his ability to discuss the pricing issue, the delivery schedule and so on. It wasn't then difficult to inform the assistant that he had got the sale, the paperwork was completed without any fuss, and we are now awaiting it's arrival(the bed that is!!!)
July 23, 2025
Reply from Bensons For Beds - Torquay Riviera Way
Thank you so much for choosing Bensons Beds for your new bed! Our team takes pride in providing excellent service and expertise to help you find the perfect bed at the best price. We can't wait for you to experience the comfort and quality of your new bed. Thank you for your support, Megan at Customer Care!
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