Excellent customer service in the Truro branch from staff member Kevin. He was very quick to offer us assistance. He offered for us to use the machine to find out the right option for a mattress for u... See more
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Kevin was very helpful. Gave us the help we needed without putting us under pressure allowed us all the time we needed to test the various mattresses without any pressure to buy. Would highly recomm... See more
The manager Kevin in the Truro store couldn’t have been more helpful. I made many phone calls and then ended up going in store, and he was professional, friendly and personable throughout.
Company replied
Delivery was ok friendly but literally dumped the boxes in no help I wanted stuff taking away but they were running late said they don’t do that.
Company replied
Company details
About Bensons For Beds - Truro382
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit A1 Newquay Road, TR1 1GH, Truro, Cornwall, United Kingdom
- 1872320236
4.8
Excellent
539 reviews
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Reply from Bensons For Beds - Truro382
"Thank you for your kind words! We strive to provide excellent customer service without being pushy. Our team is always happy to assist in any way we can. Thank you for your support!"
Reply from Bensons For Beds - Truro382
Hi Mrs Glanville,
Thank you for your review! We're delighted to hear our team provided such considerate service. Making sure our customers feel comfortable and well looked after is always our priority. We really appreciate your feedback and thank you for choosing us,
Megan | Customer Care Specialist
Excellant from ordering to delivery
Everything was excellant right from the start. From the store staff & expertise to delivery of our bed
Everyone was polite and professional & goods were goid standard as promised.
Good aftersales service.
September 1, 2026
Reply from Bensons For Beds - Truro382
Thank you for your wonderful review! We are so glad to hear that you had an excellent experience shopping with us, from start to finish. Our team takes great pride in providing top-notch customer service and high-quality products. Thank you for choosing us.
Lovely very helpful assistant called…
Lovely very helpful assistant called Jamie. Really nice young man .
August 31, 2026
Reply from Bensons For Beds - Truro382
Hello Mrs Tippett,
Thank you for your lovely review! 😊 We're so pleased to hear Jamie was able to help and made such a positive impression. Friendly, helpful service is what we strive for, and we're delighted that Jamie provided exactly that.
We'll be sure to pass on your kind words to him. Thank you for choosing us, and we hope you enjoy your purchase,
Megan | Customer Care Specialist🛏️
Great staff & refurbished store in Truro…
The newly refurbished store in Truro was great as there were so many beds to try. Katherine was so helpful and knowledgeable. It couldn't really have been a better buying experience.
August 21, 2026
Reply from Bensons For Beds - Truro382
Thank you so much for your kind words! We take pride in providing a wide selection of beds and excellent customer service. We're glad you had such a great buying experience with Katherine's help.
Excellent service from the store
Excellent service from the store. Katherine in particular.
Loved the new technology that sensed our sleep pattern. Gave us the best mattress & pillows for our needs. Ordered a bed frame/ headboard and mattress.
August 16, 2026
Unprompted review
Reply from Bensons For Beds - Truro382
We're so pleased to hear about your excellent experience in our store and that our team helped you find the perfect mattress and pillows using our sleep technology. We hope you enjoy your new bed frame, headboard, and mattress!
Team Bensons
Living on an island is a logistical…
Living on an island is a logistical nightmare Bensons nailed it , it was on time and excellent condition. Well done 😃
August 9, 2026
Reply from Bensons For Beds - Truro382
Thank you for the kind words! Our team at Bensons is dedicated to providing top-notch service, even in challenging situations. We're glad we were able to exceed your expectations with our on-time delivery and top-quality products. We appreciate your support!
Great service in store
Great service in store, delivery on time a good communications throughout.
Week in and mattress much better than old one.
July 31, 2026
Reply from Bensons For Beds - Truro382
We're so pleased to hear you received great service in-store and that your delivery was on time with good communication. It's wonderful that your new mattress is much better than your old one! Thank you for your feedback.
Team Bensons
Good customer service and delivered on…
Good customer service and delivered on time, no let downs.
July 20, 2026
Reply from Bensons For Beds - Truro382
We're so pleased to hear you experienced good customer service and that your delivery was on time with no letdowns. Thank you for your positive feedback!
Team Bensons
Reply from Bensons For Beds - Truro382
We're so happy to hear that our team member provided you with such a friendly and helpful experience. Thank you for sharing your positive feedback!
Thank you for your positive review - Lauryn at Customer Care
Good bed and delivery service
Good bed, very friendly delivery men and delivered at the time stated.
I bought my bed base in a sale, it wasn’t the colour I wanted but it was a good price. Annoyingly, I found the bed before delivery at a lower price elsewhere, with a large choice of colours and free delivery.
July 16, 2026
Unprompted review
Reply from Bensons For Beds - Truro382
Thank you for your feedback! We're pleased to hear you're happy with your bed and that our delivery team provided excellent service. We understand your disappointment regarding finding the bed at a lower price elsewhere after your purchase, and we appreciate you bringing this to our attention.
Thank you for your positive review - Lauryn at Customer Care
Excellent ordering service and great…
Excellent ordering service and great delivery by Paul & Glen
July 18, 2026
Reply from Bensons For Beds - Truro382
We're so pleased you experienced excellent ordering service and great delivery. Thank you for your positive feedback!
Team Bensons
First rate product and service
Firstly, the product, the two beds are very comfortable and exactly as I ordered them. The mattresses are high-quality and the package was £1000 less than its nearest competitor, I had three quotes. The delivery was smooth with two men who were polite and helpful. They put the beds up for me having carried them up the stairs. I have no problems of any kind Benson’s stuck to the schedule kept me informed and altogether provided an accident service
July 18, 2026
Reply from Bensons For Beds - Truro382
We're so pleased to hear about your excellent experience with us! It's wonderful that you found the beds comfortable and high-quality, and that the delivery was smooth and efficient. We're glad our team kept you informed and provided such great service. We appreciate your feedback!
Team Bensons
Reply from Bensons For Beds - Truro382
We are so pleased to hear that you experienced great service and found our staff to be wonderful. Thank you for your kind feedback!
Thank you for your positive review - Lauryn at Customer Care
Reply from Bensons For Beds - Truro382
Thank you for sharing your positive experience.
We visited the truro branch and was…
We visited the truro branch and was helped by Dani with our purchase, she was absolutely fantastic and went above and beyond to help us, 5* customer sevice from start to finish. Please could this be shown to her manager for appraisal. Fantastic customer service without the pushy-ness
July 8, 2026
Reply from Bensons For Beds - Truro382
We're so pleased to hear about your fantastic experience at our Truro branch. It's wonderful that our team member went above and beyond to provide such excellent customer service without being pushy. We will certainly pass on your kind words.
Excellent product.Delivered on time by…
Excellent product.Delivered on time by friendly staff
July 2, 2026
Reply from Bensons For Beds - Truro382
We're so pleased you found our product excellent and our staff friendly. Thank you for your positive feedback!
From the store assistant to the…
From the store assistant to the delivery team, very efficient, helpful and kept us informed through every step of the process. We are very pleased with our new sofa bed! Thank you!
July 2, 2026
Reply from Bensons For Beds - Truro382
We're so pleased to hear that our team provided such efficient and helpful service, keeping you informed every step of the way. Enjoy your new sofa bed!
Team Bensons
Excellent experience
Our Bensons experience has been first class. From Kevin and his team at the Truro store, to Paul and Glen our brilliant delivery team. Very pleased with the bunk beds, which we had to assemble, packaged very well with good instructions. The communication between purchase and delivery was very impressive. I can't fault Benson for beds and would definitely recommend them as a first port of call.
June 17, 2026
Reply from Bensons For Beds - Truro382
We're so pleased to hear about your first-class experience with us, from the store team to the delivery. It's wonderful that you're happy with your new bunk beds and the clear instructions. Thank you for your kind recommendation!
Team Bensons
Very very pleased with Bensons for BedsFrom start to finish I was very pleased…
From start to finish I was very pleased with the overall service received. I will certainly recommend Bensons to Family and Friends.
June 12, 2026
Reply from Bensons For Beds - Truro382
We're so pleased you were happy with our service from start to finish. We truly appreciate your recommendation!
Team Bensons
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