We always go to Gary at Bensons for Beds whenever we need a new bed for us or family, and he is honestly fantastic! He is so helpful, friendly and knowledgeable, and never makes you feel pressured... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We decided earlier this month that our old mattress was ready to replace. I had been suffering with a bad back for a while which I attributed to the mattress. We went to Benson Beds in Warrington an... See more
Company replied
The staff in the shop were lovely, explaining each mattress, offering various pillows too. The reason I marked at 3 wasn’t the shop, was the delivery guys, or guy that stunk of BO ….. yes he may hav... See more
Company replied
The Staff were very attentive especially Ben he explained the mattress's from soft to firm. Also showed us the ottoman bases which we planned to purchase. We were able to try each one for our individu... See more
Company replied
Company details
About Bensons For Beds - Warrington Winwick Road321
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 280 Winwick Road, WA2 8HJ, Warrington, Cheshire, United Kingdom
- 1925572319
4.9
Excellent
461 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bensons For Beds - Warrington Winwick Road321
We appreciate your kind words! We are so happy you enjoyed our service and experience. Thank you for your support; it means a lot to us.
Thank you,
Lauryn at Customer Care.
Great reception by knowledgeable staff…
Great reception by knowledgeable staff who took time to explain every option
September 17, 2025
Reply from Bensons For Beds - Warrington Winwick Road321
We appreciate you sharing your experience. We are happy to hear that our knowledgeable staff took the time to explain every option to you!
Thank you,
Lauryn at Customer Care.
The assistant Steve was very…
The assistant Steve was very knowledgeable and helpful. Would highly recommend Bensons.
September 9, 2025
Reply from Bensons For Beds - Warrington Winwick Road321
We're thrilled that our assistant Steve provided you with top-notch knowledge and support at Bensons! Thank you for the recommendation. We look forward to serving you again soon. 😀 #CustomerSatisfaction
Reply from Bensons For Beds - Warrington Winwick Road321
We appreciate your feedback and are so glad our staff was friendly, helpful, and didn't pressure you. Thank you so much for choosing us!
Take care,
Megan at Customer Care
Just looking
Went in purely to see what was on the market. Came out having bought a Tempur mattress and complete divan.
After Linda showed us around all that was available and explained about the differences, there was no point in shopping around.
August 27, 2025
Reply from Bensons For Beds - Warrington Winwick Road321
We're happy to hear that you found exactly what you needed! It's great to know that the information provided helped you make a decision without further shopping around. Thanks for your feedback, Megan at Customer Care
Gary - excellent service
Gary was helpful, courteous and knowledgeable, without being at all pushy. He was engaging with all family members.
August 27, 2025
Reply from Bensons For Beds - Warrington Winwick Road321
We're happy that you found our team member helpful, courteous, and knowledgeable. We appreciate you mentioning their engaging approach with your family. Thanks for your feedback, Megan at Customer Care
Team so knowledgeable
Gary was so knowledgeable in store, he gave us room and time to think and try quite a few of the beds and pillows in the showroom. We found the whole experience so pleasant and easy!
August 25, 2025
Unprompted review
Reply from Bensons For Beds - Warrington Winwick Road321
We're happy to hear that you found someone knowledgeable and that you felt comfortable during your visit. We appreciate you taking the time to share your positive experience!
Take care, Megan at Customer Care
We received excellent service from…
We received excellent service from Andy, the Store Manager. There was no hard selling at all, just plenty of helpful advice from the moment we walked in. Once we had made our choice, the process was smooth and straightforward, with everything clearly explained — including the available extras — again with no pressure to buy.
August 24, 2025
Unprompted review
Reply from Bensons For Beds - Warrington Winwick Road321
We're happy to hear about the excellent service you received. It's great to know that you found the advice helpful and the process smooth. We appreciate your positive feedback regarding the clear explanations.
I am very unhappy with the delivery…
I am very unhappy with the delivery service as they have caused damage to the ceiling above the stairs by ramming the mattress against it. There is a crack from where they pushed the mattress against it. I want to be compensated for the damage that has been caused.
August 14, 2025
Unprompted review
Reply from Bensons For Beds - Warrington Winwick Road321
We regret to learn about the damage to your ceiling during the mattress delivery. We can confirm that we have since resolved this for you.
Thank you for your patience,
Megan at Customer Care
What I thought was not a bad 1st time…
What I thought was not a bad 1st time buying experience in store with Bensons for Beds , Winwick has turned out to be a nightmare ! Be aware if you have a complaint and you buy from store, their customer service has nothing to do with it and only the store can help. Crazy for a big company like Bensons! Even worse when the store staff claim they don’t make mistakes in any orders they do. I’m the customer, I wouldn’t complain if there wasn’t an issue. It’s been a total nightmare the whole process and I’ve been told it’s a 48 hour call back to speak with a team leader, crazy!
July 23, 2025
Unprompted review
Reply from Bensons For Beds - Warrington Winwick Road321
We're sorry to hear about the issues you've experienced with your order. Due to no order details being attached, please follow the link and reach out to us: https://www.bensonsforbeds.co.uk/contact-us/
Megan at Bensons for Beds Care Team.
Brilliant company from the showroom…
Brilliant company from the showroom staff in Warrington to the admin staff keeping me updated every step of the way to the brilliant delivery lads . The Company is one of the best in the north west, would highly recommend to anyone wanting a bed and accessories
July 29, 2025
Unprompted review
Reply from Bensons For Beds - Warrington Winwick Road321
Thank you for your kind words! We are so glad to hear you had a positive experience with our team. Our goal is to provide top-notch service from start to finish and we are thrilled to have met your expectations. Thank you for choosing us and for recommending us to others. Sweet dreams on your new bed and accessories! Megan at Customer Care😊🛏️
Reply from Bensons For Beds - Warrington Winwick Road321
Thank you for your positive review! Our goal is always to provide exceptional service to our customers. We are thrilled to hear that we were able to meet your expectations. Your satisfaction is important to us. Thank you for choosing us, Megan at Customer Care
Yes Andy the store manager very helpful.
July 22, 2025
Reply from Bensons For Beds - Warrington Winwick Road321
Thank you for your kind words! We are glad to hear that Andy was able to provide helpful service. We will be sure to pass along your compliments to him. We hope to see you again soon, Megan at Customer Care
Sarah was very attentive and listened…
Sarah was very attentive and listened to our needs and advised us
July 19, 2025
Reply from Bensons For Beds - Warrington Winwick Road321
Thank you for sharing your positive experience with Sarah! We're thrilled to hear she provided attentive and helpful service to meet your needs. Our team is dedicated to ensuring every customer is satisfied. Thank you for choosing our business, Megan at Customer Care
Tv bed Andrew was very patient with us from…
Andrew was very patient with us from start to finish. He went above & beyond explaining the difference between the mattresses & tv beds. We weren’t sure which bed to go for but He let us take our time & we were absolutely thrilled with our decision & purchase. Highly recommend this wonderful store!
July 4, 2025
Reply from Bensons For Beds - Warrington Winwick Road321
Thank you so much for your kind words! It was a pleasure helping you find the perfect bed. We truly appreciate your recommendation and hope you enjoy your purchase. Thank you for choosing our store, Megan at Customer Care
Reply from Bensons For Beds - Warrington Winwick Road321
Thank you for your kind words! We strive to provide our customers with the best service and expertise possible. It's always a pleasure to hear that we have met your expectations. Thank you for choosing us, Megan at Customer Care
Very friendly and helpful staff
Very friendly and helpful staff
Good price on the product purchased
June 19, 2025
Reply from Bensons For Beds - Warrington Winwick Road321
We appreciate your positive feedback! We are happy to hear that our staff was helpful and that you were satisfied with the price.
Take care, Megan at Customer Care
Linda
Linda, at Warrington. Was very helpfull. She did everything she could to sort our somewhat complicated quote. She also followed up with a curtesy call the following day.
June 3, 2025
Unprompted review
Reply from Bensons For Beds - Warrington Winwick Road321
We're happy to hear that our team member was helpful and resourceful while handling your quote. We appreciate you acknowledging the follow-up call and thank you for your positive feedback. Take care, Megan at Customer care
Reply from Bensons For Beds - Warrington Winwick Road321
Thank you for your amazing 5 star review John! Take care, Megan at Customer care
Reply from Bensons For Beds - Warrington Winwick Road321
We're glad you enjoyed your experience with our sales team at the Warrington branch. Thank you for this positive feedback, Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.