Fantastic customer service in store, no hard sell. Stress free delivery, within a reasonable time and polite delivery and assembly team. Very comfortable nights sleep in our new and lovely quality b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Georgina, was very helpful and proffessional with trying to help me choose a mattress. I told her what i thought I wanted and then we explored different options. Everything went smoothly from choos... See more
Company replied
Georgina at the Warrington store was absolutely fantastic. She was so knowledgeable, kind, helpful and genuinely wanted to help us find a more suitable mattress. She took time with us to really explai... See more
Company replied
From when we went to choose our bed to it being delivered every step waa excellent and well organised. Expert advice on trying all the beds in the showroom by Trisha and no pressure whatsoever whic... See more
Company replied
Company details
About Bensons For Beds - Warrington Winwick Road321
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 280 Winwick Road, WA2 8HJ, Warrington, Cheshire, United Kingdom
- 1925572319
4.8
Excellent
487 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service.
November 30, 2025
Reply from Bensons For Beds - Warrington Winwick Road321
We appreciate your positive feedback regarding our excellent service! We are happy you had a great experience.
Exceptional service from start to finish!
Steve at Benson Beds was absolutely fantastic. He greeted me warmly, listened carefully to what I was looking for, and guided me through the options without any pressure. His product knowledge was outstanding—he explained the differences between mattresses clearly and helped me find exactly what suited my needs and budget.
What really stood out was his patience and genuine willingness to help. He made the whole experience easy, enjoyable, and stress-free. Thanks to Steve, I left feeling confident I’d made the right choice.
Highly recommend asking for Steve if you’re shopping at Benson Beds. Truly five-star service!
November 29, 2025
Reply from Bensons For Beds - Warrington Winwick Road321
We're happy to hear that you had such a positive experience. It's great to know that our team member greeted you warmly, listened to your needs, and guided you without pressure. We appreciate your recommendation!
Really excellent customer service from…
Really excellent customer service from entering the store to our purchase. My son and I visited and we were given time to browse without feeling rushed, information and guidance when needed, no pressure just excellent service all round. This made for a really great purchasing experience. Thank you.
December 1, 2025
Unprompted review
Reply from Bensons For Beds - Warrington Winwick Road321
We appreciate you sharing your experience! We're happy to hear that you and your son received excellent customer service and felt comfortable browsing without pressure. We're glad that our guidance created a great purchasing experience.
This is our third bed to buy from…
This is our third bed to buy from Bensons for beds and we wouldn't go anywhere else. The team all know their stuff, are incredible helpful and I always walk away feeling like we have made a great choice. Special call out to Gary who has helped us out more than once and done a great job!
November 25, 2025
Unprompted review
Reply from Bensons For Beds - Warrington Winwick Road321
We are thrilled to hear that you love your purchase! You deserve nothing less than a great night’s sleep! Thank you so much for your review. - Team Bensons
Gary was amazing
Gary was amazing. Listened to what we wanted and pointed us in the right direction. Looking forward to our new bed.
November 26, 2025
Reply from Bensons For Beds - Warrington Winwick Road321
We’re delighted to hear that Gary listened carefully to your needs and guided you toward the right choice. We hope you enjoy your new bed and appreciate you taking the time to let us know about your experience.
Thank you for your positive review 💜 – Lauryn at Customer Care
Made to feel welcome when looking in…
Made to feel welcome when looking in the shop. The gentlemen in the showroom were friendly, approachable and not pushy. They listened to our requirements and provided help and guidance. Steven who was our sales man was also very funny and a really lovely man who helped us get the most amazing bed.
November 25, 2025
Reply from Bensons For Beds - Warrington Winwick Road321
Thank you for sharing such lovely feedback! We’re delighted to hear you felt welcome and that our showroom team provided friendly, approachable service without any pressure. It’s wonderful that Steven made the experience enjoyable and helped you find the perfect bed.
Thank you for your positive review Sarah – Lauryn at Customer Care 💜
Definitely recommend Benson for Beds
From start to end the experience was great. Excellent service.
November 24, 2025
Reply from Bensons For Beds - Warrington Winwick Road321
We're glad you enjoyed your experience with us from beginning to end. Thank you for your positive feedback and for being our valued customer,
Megan at Customer Care❤️
The service from start to finish was…
The service from start to finish was excellent. The bed and mattress is truly the best I’ve ever slept on. Happy with everything. I would recommend to anyone.
November 24, 2025
Reply from Bensons For Beds - Warrington Winwick Road321
Thank you for your fantastic feedback! We’re thrilled to hear that your experience was excellent from start to finish and that you’re loving your new bed and mattress. It’s wonderful to know you’d recommend us to others – that means so much to us!
Thank you for your positive review – Lauryn at Customer Care 💜
Easy to order and excellent advice in…
Easy to order and excellent advice in store to suit our needs and budget.
Communication before the delivery was really comprehensive and clear and delivery guys were very respectful of property and the delivery. Overall great service.
November 16, 2025
Reply from Bensons For Beds - Warrington Winwick Road321
We’re delighted to hear your experience was smooth from start to finish! It’s great that our in-store advice helped you find the perfect option for your needs and budget, and that communication and delivery were clear and respectful. Thank you for sharing such positive feedback! 💜
Thank you for your positive review – Lauryn at Customer Care
From Store to Bedroom: Great Experience All Around
The mattress arrived on time, and the delivery team was very helpful and efficient — many thanks to them for carrying it up to my bedroom on the second floor.
The mattress itself has a medium firmness, offering great support for the back without feeling too hard. Even when my partner or I turn over, we hardly notice it — it’s really comfortable.
The staff in the store were also excellent, patient and attentive in explaining several different products, which really helped us make the right decision.
October 22, 2025
Reply from Bensons For Beds - Warrington Winwick Road321
We're happy to hear that the delivery team was helpful and efficient in getting your mattress to you. It's great to know you're finding the mattress comfortable and supportive, and that our staff provided excellent assistance in-store. Thank you for your feedback,
Megan at Customer Care
Andy was very helpful & informative
Andy was very helpful & informative. Lovely man very friendly & couldn't do enough for us. He didn't pressure us into buying anything extra other than the mattress. I would highly recommend Bensons & Andy.
November 16, 2025
Reply from Bensons For Beds - Warrington Winwick Road321
We're happy to hear that you had such a positive experience with us Frank. It's great to know that our colleague was so helpful and informative, and that you felt no pressure during your visit. Thank you for recommending us,
Megan at Customer Care
Great service and value
Excellent service from Andy, explained all elements about each mattress, and encouraged us to try each one. Great value for money with Black Friday deals ongoing in store.
November 12, 2025
Unprompted review
Reply from Bensons For Beds - Warrington Winwick Road321
We're happy to hear that you received excellent service and found great value during the Black Friday deals. We appreciate you taking the time to share your positive experience,
Megan at Customer Care!
Great shop experience
Great experience all round. From walking into the shop we were greeted well and given a small tour of the shop and then left alone for us to look around. Once we had a few questions the store manager showed us around and explained different options and deals and we ended up with exactly what we wanted. Would definitely recommend.
The delivery of the items could have been a bit better with a few scuffs on the walls afterwards but the guys were pleasant and did a good job of assembling the bed
November 8, 2025
Reply from Bensons For Beds - Warrington Winwick Road321
We're happy to hear that you had a great experience in our store and found what you wanted. We appreciate your recommendation. We'll address the delivery concerns to ensure better service in the future.💜
Thank you for your positive review. – Lauryn at Customer Care
Everything fully explained
I visited with my elderly parents who were looking to buy a new bed and mattress. The staff were very knowledgeable about the products and took the time to fully explain everything to my parents and me. All aspects of rhe sale were covered, the removal of their old bed and the notification of when rhe bed will be delivered. They got mattress protectors thrown in as well. Great experience and would definitely recommend to friends and family.
November 7, 2025
Reply from Bensons For Beds - Warrington Winwick Road321
Thank you for sharing such a wonderful experience! We’re delighted our team took the time to explain everything clearly and make the process easy for you and your parents. From product knowledge to arranging removal and delivery, we’re thrilled it all went smoothly. We truly appreciate your recommendation.
Thank you for your positive review Alison. – Lauryn at Customer Care 💜
Friendly helpful saiksman
November 4, 2025
Reply from Bensons For Beds - Warrington Winwick Road321
Thank you for your lovely feedback! We're so glad to hear our salesperson was friendly and helpful. If there's anything else we can assist with, just let us know.
We’d love to serve you again in the future.
Megan at Customer Care
Friendly helpful advice. No hard sell.
The advice I got from Linda (Warrington store) was useful & friendly. There was no pressure to sell me a new mattress. I was given plenty of time to choose which type was most suitable. Overall the buying experience was good. I hope that when the new mattress arrives that it is good for improving my quality of sleep.
October 22, 2025
Reply from Bensons For Beds - Warrington Winwick Road321
We're happy to hear that you found the advice helpful and friendly. We're glad you enjoyed your experience and appreciated the time to choose a suitable mattress without pressure. We hope your new mattress improves your sleep quality,
Megan at Customer Care
Linda was so helpful with my mother in…
Linda was so helpful with my mother in law. Brilliant service
October 25, 2025
Reply from Bensons For Beds - Warrington Winwick Road321
We are so happy to hear that our service was helpful for your mother-in-law. We appreciate you taking the time to leave us this feedback,
Megan at Customer Care
Disappointed with the sales service
Disappointed with the sales service. Paid in full and in the days after, the mattress went into a 20% sale. The store would not honour the discount despite it not being delivered yet.
September 27, 2025
Unprompted review
Reply from Bensons For Beds - Warrington Winwick Road321
We regret that the sales service did not meet your expectations regarding the price adjustment after your purchase. We appreciate your feedback and will review our policies.
Thank you,
Megan at Customer Care
Top rated staff,goods and service.
October 10, 2025
Reply from Bensons For Beds - Warrington Winwick Road321
We appreciate your high rating! We're so glad you were happy with our staff, goods, and service. Thank you for your positive feedback! – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Warrington Winwick Road321
We appreciate your feedback! We're so glad to hear you received great service and that our communication was excellent from beginning to end.
Take care,
Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.