Bensons For Beds - Warrington Winwick Road321 Reviews 

Was given lots of help and never felt pressured on anything.

A very helpful staff, good quality products and good advice

The range of beds was good, but Gary the salesman was excellent, very knowledgable, not pushy and very friendly

The manager was super helpful

The staff in the shop were very helpful and informative. The purchase was straightforward and a pleasant experience. We were sent lots of information and updates about delivery. Delivery was on time and trouble free.

I took my elderly mother in to buy a new bed and the sales team could not have been more helpful or patient. Made the whole process much easier.

Very helpful staff, not pushy just informative.

I purchased a bed ( over £800) from the Warrington store on the 5th May ,with a confirmed delivery date of the 20th May. As instructed, I dismantled my old bed the day before ready for my delivery between 7am and 9am the following day . At 5pm the day before delivery, I received a text to say as requested my delivery date had changed to the 30th May ! I went back to the store and spoke with Linda who was very helpful and she advised the mattress was out of stock and the bed had been taken off the van . I then phoned Customer Services and spoke with Jane, who via her manager offered me a small goodwill gesture , which I declined . I was then told it would be escalated the following day ( today) to a manager and I would receive a call back. It is now 5pm and I have not received a call back . I have now been left with no bed for 10 days . Surely you could have still delivered the bed and I could have used my own mattress . Why take it all of the van and it is unacceptable to give a customer just 14 hours notice of a significant change. The store staff are great , unfortunately their back office let them down . Dreadful experience and no follow up from a manager

No nonsense, clear positive advice and not pushy or gimmicky sales.

Very easy to purchase a new mattress, well laid out showroom.

Superb service from the Warrington store.They’re a credit to your company.
Steve had excellent knowledge of all your products and didn’t push us for anything.

Will definitely recommend to family and friends.

Had a really positive experience from start to finish. I’d already done my research so broadly knew what I wanted however Andy pulled it all together with me to make sure that I got exactly what I wanted. He took time to make sure that I understood the mattress variations, otterman options along with finding just the right headboard. Andy was kind and friendly ( something I value highly) and made sure that everything was covered thoroughly. A coffee would have been lovely though while my purchase was being finalised ☺️

A guarenteed good nights sleep.
I have always bought my beds from Bensons for 20 yrs or so. The bed I bought for myself lasted over 12 years. Their beds have proved to be of good quality and there always seems to be an offer on, so competative prices. They offer a recycling service which is a big help in disposing of the used beds.
I found the sales persons have tended to use their knowledge of the products to aid a sale rather than sales tactics.

Very helpful, we had looked online so we had already decided what we wanted to purchase.

Sarah was absolutely brilliant I would thoroughly recommend anyone to go and see her
Alan Prescott

As soon as the team walked in, one member was happy to help and unfortunately the other member was instantly negative towards us and the job he was tasked to do.

Accused me of not measuring access which I had. Refused to take items to the bedroom. Made the whole process hostile and upsetting. One man became very argumentative and told the lads to put everything back in the van saying I’m refusing delivery which I never. I simply wanted our bed in the bedroom. He said he isn’t paying for any damage to it if the mattress bends more than 20% out of his money and I’ll be charged 20% of the cost as I’m refusing delivery. I wasn’t refusing delivery. Once they packed it up in the van again my wife got upset and said just leave it downstairs then. Our son has special needs and we needed the bed. At that point they said I’d have to sign a waiver as the mattress isn’t going in the bedroom. I said if I’m signing the waiver why can’t you then put the mattress in the bedroom. One guy said we will have to read it and check as nobody has signed this waiver before so they weren’t sure. I read it, said I accept a more then 20% bend and accept any liability for the mattress.. After that the nicer guy said to the grumpy guy, see I told you. Don’t know what all the fuss was about. That was easier than the headboard.

Attitude. Experience for the customer. They’re approach to how to undertake the task.

They didn’t even try and discuss, it was a point blank ‘nope that’s not happening, you haven’t measured properly. It’s all on you’

Disappointed throughout the entire delivery process. Spoken to several friends and colleagues which can’t believe the hostility shown to customers at 0700 on a school morning.

I visited the Warrington store to choose new beds and mattresses and have been over the moon with the level of service.

Andy (store manager) was incredibly helpful throughout the entire process and I couldn’t recommend him more.

Unfortunately my bed was due to be delayed by 4 weeks but I called Andy and he managed to minimise the delay significantly so that I only had to wait an extra 2 days.

A huge thank you to Andy for all of his help!

Really good experience. Steve was brilliant and made the purchase of two beds quick and easy.

Very helpful and supportive support from staff.

We ordered a divan bed with a headboard from Bensons in Warrington. The first delivery came but the delivery person very honestly told us there was a rip on the right side of the bed so we could either have it replaced or have some money taken off. As the rip was not visible and didn't affect the operation of the bed, we said we'd be happy with a partial refund.

When Bensons rang us they would not offer this option and insisted on a replacement. So a month later it came. We opened the door to two men, one of whom told us he had a bad back and smelt like a pub. They then proceeded to drag the replacement base up the stairs, with the casters on, scratching and damaging the paintwork up the stairs. After they'd left we found the headboard unstable and making a loud noise when we leant against it. We reported this the same day to customer services and they called their delivery department whilst we were on the phone. The operator then came back and said the crew they'd sent were experienced so they couldn't see how it could have happened. They asked us to send pictures and a video which we did but they never got back in contact. I told them I was not happy with their response but they refused to send anyone back to correct the fault.

We eventually arranged for the fault to be fixed without Bensons because they were clearly not going to help us. Of the four bolts holding the headboard in place, three were loose and one was so loose, it could be spun with a finger. They were duly tightened and the problem was fixed. So much for their "experienced" team.

They offered a tin of paint to fix the damage to our paintwork but as paint pigment oxidises and changes colour on walls when it's been on a couple of years, it would require a full repaint of the stairs and landing otherwise the paint would look patchy. They kind of lost interest after that.

I'd never have Bensons for Beds back in my home again. They are appalling and I am happy to discuss with with any one of them if they care to get in touch. My order number is B3218270.