Decided to update our old mattress as we're both experiencing back ache and the old onwas over 13 years old. We spent more than intended on a proper authapedic/NHS approved mattress although we did g... See more
Company replied
Location
Switch locationUnit 6a Wellington Retail Park, Hambledon Road, PO7 7FG Waterlooville, Hampshire, GB
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See what reviewers are saying
Very helpfully and knowledgeable staff. Good selyof different mattresses to try. Staff member listened to what our preferences were and made suggestions to try. Great service in Waterlooville store.
Company replied
From in store service where our needs were listened to and met to delivery where we were kept informed and times adhered to.. excellent service all round
Company replied
From the first visit to the showroom, followed by a couple more visits and then order being placed, all the way to delivery, this was a great experience. Happy friendly staff and very clear informatio... See more
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Company details
About Bensons For Beds - Waterlooville743
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6a Wellington Retail Park, Hambledon Road, PO7 7FG, Waterlooville, Hampshire, United Kingdom
- 2392262746
4.7
Excellent
387 reviews
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Great customer service
Very knowledgeable and helpful member of staff who knew the right questions to ask when we were choosing a bed for the guest bedroom.
June 6, 2026
Reply from Bensons For Beds - Waterlooville743
We're so pleased our staff was knowledgeable and helpful in assisting you with choosing a bed. Thank you for your kind words!
Team Bensons
I visited the store in Waterlooville…
I visited the store in Waterlooville and was assisted by Hasan, who was incredibly helpful throughout my visit. He took the time to provide all the information I needed and helped me make the right purchase for my family. His knowledge, patience, and excellent customer service made the whole experience smooth and enjoyable. A big thank you to Hasan for all his help – it was very much appreciated!
June 2, 2026
Reply from Bensons For Beds - Waterlooville743
We're so pleased to hear you had such a positive experience in our Waterlooville store! It's wonderful that our team member provided all the information you needed and helped you make the right purchase. We're glad their knowledge, patience, and excellent customer service made your visit smooth and enjoyable. Thank you for your kind feedback!
Team Bensons
Great service from Bensons for Beds
A great service from the new manager in Waterlooville. We are very happy with our new mattress.
June 1, 2026
Unprompted review
Reply from Bensons For Beds - Waterlooville743
We're so pleased you received great service and are happy with your new mattress! Thank you for sharing.
Team Bensons
We were greeted when we entered the…
We were greeted when we entered the shop then left to have a good look around, the sales person answered all are questions and told us about the offers and compared prices of a couple of beds , which helped us decide on are purchase, 🙂
May 15, 2026
Reply from Bensons For Beds - Waterlooville743
We're so pleased our team provided a helpful and informative experience, allowing you to browse freely and make an informed decision on your purchase. Thank you for your feedback!
Team Bensons
Reply from Bensons For Beds - Waterlooville743
We appreciate your positive feedback! We're glad you enjoyed our product, service, and communication.
Team Bensons - Jess
Nice store and staff but not expert
The sales staff were very friendly and patient but did not offer a sleep consultation and didn't ask whether I sleep on my side or back - and this has a huge impact on which mattress you choose. I had bought a mattress from Bensons 18 months earlier which proved very unsatisfactory and, having done some research online, found that this - and the mattresses recommended on my previous visit - were definitely not ideal for those who sleep on their side. If I had bought either of the two suggested for me in store I would have finished up with the same problem!
May 13, 2026
Unprompted review
Reply from Bensons For Beds - Waterlooville743
We appreciate your feedback regarding your recent in-store experience. We are sorry to hear that the consultation did not meet your expectations, especially concerning sleep position. We are reviewing our sales training to ensure comprehensive guidance for mattress selection.
Team Bensons
Reply from Bensons For Beds - Waterlooville743
Thank you! We're glad you found our team helpful and appreciated our no-pressure approach.
Team Bensons - Jess
Good product reasonable price
The instore service was good, helpful and friendly. The wait for delivery was reasonable and the delivery team were great.
April 15, 2026
Reply from Bensons For Beds - Waterlooville743
Thank you for your feedback! We’re pleased to hear you found our in‑store team helpful and friendly, and that delivery was timely with a great delivery team. Enjoy your purchase! 😊
Great hassle free experience
Both the delivery men were polite, speedy and at all times professional they are a credit to Benson Beds. Both removed their shoes and cleared away all the packaging you wouldn't even of known they had been apart from a new bed where the old one had been, well done and thank you.
May 6, 2026
Unprompted review
Reply from Bensons For Beds - Waterlooville743
We're so pleased to hear the delivery team was polite, speedy, and professional. It's great they were respectful of your home and cleared away all packaging. Thank you for your positive feedback!
Team Bensons
Delivery and fitting of wardrobe
Have just had wardrobe, chest of drawers and bedside cabinet delivered and erected. From ordering to delivery Bensons have been first class. Wardrobe was put together quickly and professionally. Fitters were polite and friendly. Would highly recommend Bensons for Beds
May 5, 2026
Unprompted review
Reply from Bensons For Beds - Waterlooville743
We're happy to hear that you had a first-class experience from ordering to delivery! It's great the assembly was quick and professional, and the fitters were polite. We appreciate your recommendation!
Team Bensons
Reply from Bensons For Beds - Waterlooville743
We're happy to hear that everything went well and that you had a positive experience with our team. Thank you!
Team Bensons
Reply from Bensons For Beds - Waterlooville743
We appreciate your feedback and are happy you enjoyed our customer service and product variety. Thank you.
Team Bensons
Quick delivery and set-up
After being to another shop where the salesmen was pushy to get a sale headed to benson told them what I wanted and showed me where they were and left us to it until we were ready to choose great customer service. Would recommend
April 30, 2026
Reply from Bensons For Beds - Waterlooville743
We're happy to hear that you had such a positive experience! We appreciate that our team provided a no-pressure environment and were available when you needed assistance. Thank you for recommending us!
Team Bensons
A good experience from ordering to…
A good experience from ordering to delivery and assembly. Was kept well informed at every stage.
April 17, 2026
Unprompted review
Reply from Bensons For Beds - Waterlooville743
Much appreciated! Keeping you well informed at every stage is exactly what we aim for ⭐
Wishing you many nights of perfect sleep ahead!
Megan | Customer Care Specialist
Great service
Delivery team were fantastic, polite, friendly and helpful . The bed is the most comfortable ever! Great service all around from sales to delivery
April 18, 2026
Reply from Bensons For Beds - Waterlooville743
Thank you for your lovely feedback. We’re thrilled to hear that the delivery team made such a positive impression and that you’re enjoying such a comfortable bed. It’s great to know the service was excellent from sales through to delivery.
Thank you for your positive review – Lauryn at Customer Care 💜
Mattress purchase
No pressure sales team, staff listened to what we wanted, gave good advice, able to test mattresses easily. Very competitive prices made it an easy experience
April 9, 2026
Reply from Bensons For Beds - Waterlooville743
We're happy to hear that our team provided a no-pressure environment, listened to your needs, and offered helpful advice. It's great you found competitive prices and an easy experience!
Team Bensons
Quick delivery and sooo comfy
Bed was delivered quickly and efficiently. It is so comfy and we are very happy with it!
April 12, 2026
Reply from Bensons For Beds - Waterlooville743
We're so pleased the bed was delivered quickly and efficiently! It's great to hear you find it comfy and are very happy with your purchase.
Team Bensons
Excellent service
Excellent service, from helpful and knowledgeable sales staff to courteous and helpful delivery staff. Communication throughout has been very good.
April 7, 2026
Reply from Bensons For Beds - Waterlooville743
Mrs Merwood,
We appreciate your excellent feedback! We're so glad to hear that our sales and delivery teams were helpful and courteous, and that our communication was effective.
Team Bensons - Jessica
Bensons is brilliant
Lots of options which is actually a tad overwhelming but Chris came straight over and helped immensely! Very knowledgeable and professional and asked the right questions to make the process much simpler and quicker. Thank you.
April 7, 2026
Reply from Bensons For Beds - Waterlooville743
Thank you so much for your feedback! We know the wide choice can feel a bit overwhelming, so it’s great to hear Chris was able to step in, ask the right questions, and make everything simpler for you. We’ll be sure to pass on your thanks!
See you next time,
Megan | Customer Care Specialist✨
Delivery and installation of the bed…
Delivery and installation of the bed was excellant. Staff brilliant.
March 29, 2026
Reply from Bensons For Beds - Waterlooville743
Really appreciate your review — so pleased everything went smoothly!
Sleep well,
Megan | Customer Care Specialist💤
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