Bensons For Beds - Witney Woolgate581 Reviews 

382
•
TrustScore 5 out of 5

4.9

Unit 1/2 Woolgate Centre, OX28 6AP Witney, Oxfordshire, GB

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Rated 5 out of 5 stars

Hannah in Witney was extremely knowledgeable and helpful about the various mattresses and made our purchase easier. Brian and Janis were careful and friendly delivery men who kept us informed about... See more

Rated 5 out of 5 stars

The service in store was excellent. All promised services happened as we were told. We were kept informed at all stages. The delivery tracking system was extremely useful and the delivery team... See more

Company replied

Rated 5 out of 5 stars

Always happy to recognise great service and that's what we got from Bensons from the minute we walked into the showroom, through the sales process and the delivery. Everything worked as it should. Kno... See more

Company replied

Rated 4 out of 5 stars

Good service The sales lady _ Hannah was fantastic _ pleasant, cheerful, professional, knows her job very well. The Bensons store in Witney is clean, tidy, and i loved the technology of ma... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. also in
  3. Bed Shop
  4. Bedding Store
  5. Mattress Store

About Bensons For Beds - Witney Woolgate581

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 1/2 Woolgate Centre, OX28 6AP, Witney, Oxfordshire, United Kingdom

  • 1993702786

4.9

Excellent

TrustScore 5 out of 5

382 reviews

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4.9

All reviews

(382)

26,477 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service in the store and…

Excellent service in the store and clear guidance on delivery.

March 6, 2026
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Reply from Bensons For Beds - Witney Woolgate581

Hi Jane, thank you for taking the time to leave a review we really appreciate it. Im glad you had such a good experience instore.

Rated 5 out of 5 stars

Hannah was extremely helpful and…

Hannah was extremely helpful and patient and made sure we had the mattress that suited us. Every thing was explained well and the delivery date is soon.
A very satisfactory visit.

February 26, 2026
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Reply from Bensons For Beds - Witney Woolgate581

Hi David and Margaret, we really appreciate you taking the time to tell us about your experience, im so happy you found the mattress that worked best for you.

Rated 5 out of 5 stars

The reatail assistant was amazingly…

The reatail assistant was amazingly helpful.

February 28, 2026
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Reply from Bensons For Beds - Witney Woolgate581

Thank you for leaving a review we really appreciate it. Im so happy you had a good time instore.

Rated 5 out of 5 stars

Very happy from start to finish with…

Very happy from start to finish with Benson beds. Sales advice was great and excellent delivery service!

February 28, 2026
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Reply from Bensons For Beds - Witney Woolgate581

Hi Annie, im so happy to hear we coudl help in store and that you had a good experience with the delivery team aswell.

Rated 5 out of 5 stars

Very good service

February 24, 2026
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Reply from Bensons For Beds - Witney Woolgate581

Hi Rosa, thank you for taking the time to leave a review, we are so happy to hear you had a good experience instore.

Rated 5 out of 5 stars

A great experience.

The choices of beds and mattresses are very good. The explanations were clear and outstandingly competent and knowledgeable. There was no sense of rush. The advisor this Sunday morning - Evy - was very impressive. Every question was handled well. As a result, the experience knocked a major competitor we had previously visited clear out of the park.

Five days later a follow up question by phone to customer services was handled very well (price match after online price reduction).

Hint to Bensons: knowing the dimensions not just of a bed frame, but also of packages, would give peace of mind about going through doors when delivered before assembly.

Next time I need a bed, I’ll be going to Bensons first.

Thank you, Evy.

Hint to Bensons: give Evy a raise. She’s gold.

February 15, 2026
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Reply from Bensons For Beds - Witney Woolgate581

Hi Andrew, thank you so much for leaving a review i really appreciate it and im so glad i could help. If there is anything else you need in the future please come back we are always happy to help.

Rated 5 out of 5 stars

Good service

Good service, Courteous and friendly staff (not pushy) very satisfied.

February 12, 2026
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Reply from Bensons For Beds - Witney Woolgate581

We're happy to hear that you received good service from our courteous and friendly staff. Thank you for your positive feedback, we appreciate it!

Stewart - Bensons Team

Rated 5 out of 5 stars

Efficient, Polite, Friendly - great service

Hannah and the in-store team were excellent and helped me choose the right mattress for my bad back. Great communication from Benson's in the leadup to delivery, as well as on the day. Installers arrived exactly on time, then built my bed much faster than I thought, and we're very polite (thanks Steve and Henry!). And most importantly, the bed and mattress were extremely comfortable. Would use again and definitely recommend Benson's.

February 11, 2026
Unprompted review
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Reply from Bensons For Beds - Witney Woolgate581

We're happy to hear that the in-store team helped you choose the right mattress and that you experienced great communication regarding your delivery. It's great to know the installers were on time and polite. Thank you for recommending us!

- Jessica at Team Bensons

Rated 5 out of 5 stars

Bensons for beds, is the best.

I reviewed Bensons for beds on line, and went to our local store. We were greeted by an assistant named Hannah, who was so helpful, and knowledgable. We ended up buying our new King size. It should arrive soon. Please thank Hannah.

February 12, 2026
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Reply from Bensons For Beds - Witney Woolgate581

We're happy to hear that you had such a positive experience in our store. It's great to know the assistant was so helpful to you, and we'll be sure to pass on your thanks. We appreciate your feedback!

Rated 5 out of 5 stars

Great Experience with Bensons for Beds

The staff in the Witney store were friendly and helpful.
They took time to explain all our options for both the items we were looking to buy and what payment options were available.

Once we had placed our order and arranged delivery we were kept informed about the delivery timings.
On the day of delivery we were given a two hour time slot and a call when they were twenty minutes away.

John H & Steven B delivered our items and were very polite and careful as the brought the items in and removed our old things.

We have been sent emails advising us how to look after the items and the info is helpful.

We have had a great experience from start to finish and would recommend Bensons for Beds.

February 8, 2026
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Reply from Bensons For Beds - Witney Woolgate581

We're happy to hear that the team in the Witney store were friendly and helpful, explaining all your options. It's great to know you were kept informed about delivery and that the delivery team were polite and careful. Thank you for recommending us!

Rated 5 out of 5 stars

Superb Customer Service

I was able to make very informative decisions thanks to the highly experienced young lady who served me. She explained everything I needed to know in great detail and walked me round the displays. I was able to make my choice with her help. A very happy customer !

February 7, 2026
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Reply from Bensons For Beds - Witney Woolgate581

We're delighted to hear that our team member's expertise helped you make informed decisions. It's great to know that the detailed explanations and guided tour were beneficial. Thank you for your positive feedback!

Rated 5 out of 5 stars

A First Class Experience at Benson’s

Went to Benson’s on the recommendation of a friend who had recently had a very good experience.
The shop was beautifully set out and the young staff were attentive, knowledgeable and helpful. I was there for at least an hour. I bought a new double bed, incl mattress, pillows and other auxiliaries. It cost about £2500. I was delighted with my overall experience.

February 3, 2026
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Reply from Bensons For Beds - Witney Woolgate581

We appreciate you choosing us based on your friend's recommendation. We're happy to hear that you found our shop beautifully set out and our staff helpful. Thank you for your positive feedback on your overall experience.

Rated 5 out of 5 stars

Mattress purchace…

had a great experience purchasing a mattress from Witney branch
the Sales person was very knowlegable about the products on display and helped us to make our choice

January 29, 2026
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Reply from Bensons For Beds - Witney Woolgate581

We're so happy to hear about the great experience you had purchasing your mattress from our Witney branch. It's wonderful to know our salesperson's knowledge helped you make your choice.

Rated 4 out of 5 stars

Overall a very smooth and seamless…

Overall a very smooth and seamless experience.

February 3, 2026
Unprompted review
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Reply from Bensons For Beds - Witney Woolgate581

We're glad you found the experience smooth and seamless. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Bed Purchase

On arrival at the store, we were acknowledged straight away and were able to start a conversation with Hannah. She quickly established what we were looking for and was able to show us examples.
From there, we were able to place an order. Hannah carefully explained the process to us which we were happy with. We were also able to interact with two members of staff during our visit, which we appreciated.

January 28, 2026
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Reply from Bensons For Beds - Witney Woolgate581

We're happy to hear that you were acknowledged quickly and that our team helped you find what you were looking for. It's great to know the order process was clearly explained and that you appreciated interacting with our staff.

Rated 5 out of 5 stars

good and quality products and good service

Good products, which are presented with great professionalism and courtesy by the ladies from the service staff.

January 28, 2026
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Reply from Bensons For Beds - Witney Woolgate581

We appreciate you sharing your positive experience! We're happy to hear that you were very satisfied with our products and the service staff's professionalism and courtesy.
We hope to welcome you back soon!
Megan at Customer Care

Rated 5 out of 5 stars

The staff were friendly and efficient

The staff were friendly and efficient. The sale was completed promptly and stress free.

January 29, 2026
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Reply from Bensons For Beds - Witney Woolgate581

We appreciate you sharing your positive experience! We're so happy to hear that our staff was friendly and efficient, and the sale was stress-free.
We’d love to serve you again in the future.
Megan at Customer Care

Rated 5 out of 5 stars

Fantastic

Fantastic, from the showroom to the delivery. Thank you

January 29, 2026
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Reply from Bensons For Beds - Witney Woolgate581

We're so happy to learn that you had a fantastic experience from our showroom to the delivery process! Thank you for your positive feedback,
Megan at Customer Care

Rated 5 out of 5 stars

A lady called Hannah

A lady called Hannah introduced herself as we walked in and took us through everything.
No hard sell just information and we quite liked the "try out the mattress"
Took a deposit and sorted out payment the next day
The prices where not bad either

January 31, 2026
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Reply from Bensons For Beds - Witney Woolgate581

We're happy to hear that our colleague provided you with helpful information without any pressure and that you enjoyed testing our mattresses. We appreciate your positive feedback regarding the prices,
Megan at Customer Care

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