Emilian and Daniel were both very polite, informative and skilled throughout their time at my home. They introduced themselves and went through how I wanted the bed positions and it felt like nothing... See more
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The sales assistant was lovely, she knew her products and offered practical advice. Having a disability she sensitively aware of the physical needs I may have. I was asked politely about what it was... See more
Company replied
From selecting to delivery everything went smoothly and the mattress we selected with assistance from store is giving us our best sleep for a long time
Company replied
Went in store yesterday after first seeing the bed I liked on line. Tried and tested the bed which was perfect for my needs. Very helpful assistant who showed me headboards, colour options etc. As us... See more
Company details
About Bensons For Beds - Worksop531
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Babbage Way, Sandy Lane, S80 1UJ, Worksop, Nottinghamshire, United Kingdom
- 1909482502
4.8
Excellent
192 reviews
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First class service from start to finish
From selecting to delivery everything went smoothly and the mattress we selected with assistance from store is giving us our best sleep for a long time
May 24, 2026
Reply from Bensons For Beds - Worksop531
We're so pleased everything went smoothly from selection to delivery, and that our assistance helped you find the perfect mattress for your best sleep!
Team Bensons
Excellent service thanks from purchase to…
Excellent service from purchase to delivery and fitting.
Great communication
May 18, 2026
Reply from Bensons For Beds - Worksop531
We're so pleased you had an excellent experience from purchase to delivery and fitting! Thank you for your kind words.
Team Bensons
The delivery was as expected- on time
The delivery was as expected- on time. The men were careful and considerate of walls and floors. The bed was easy to construct.
May 14, 2026
Reply from Bensons For Beds - Worksop531
We're so pleased to hear your delivery was on time and our team was careful. We appreciate your feedback on the easy bed construction!
Team Bensons
Good service
Good deal and great staff at shop
Kept us UTD with delivery on the day
Assembled quickly by two friendly staff
May 11, 2026
Reply from Bensons For Beds - Worksop531
We're so glad you got a good deal and loved our staff! We appreciate you highlighting our delivery updates and quick assembly.
Team Bensons
New bed for our home
Emilian and Daniel were both very polite, informative and skilled throughout their time at my home. They introduced themselves and went through how I wanted the bed positions and it felt like nothing was an issue for them as they just felt like they were happy to help. The bed was up in no time and it helped with Emilian ringing me prior to attending so I know when to expect them. Both lads very polite throughout and made sure to go through everything with me before final sign off
April 29, 2026
Unprompted review
Reply from Bensons For Beds - Worksop531
Thanks so much! We’re really pleased Emilian and Daniel made everything smooth, stress-free, and just how you wanted it.
Excellent knowlegeble staff in a non…
Excellent knowlegeble staff in a non pushy envoiment gave me time to choose and on hand to give profesional advice
April 26, 2026
Reply from Bensons For Beds - Worksop531
Thank you so much! 😊 We’re really pleased you appreciated our knowledgeable team and relaxed, no‑pressure environment. Giving you time to choose with expert advice on hand is exactly what we aim for—enjoy your new bed! 🛏️✨
Staff were polite both the staff at…
Staff were polite both the staff at shop and the delivery people. The product are good too and the staff provided us with the mattresses care to keep it healthy for long time. Thanks to everyone at Bensons
April 23, 2026
Unprompted review
Reply from Bensons For Beds - Worksop531
Thank you! 😊 We’re delighted to hear our shop and delivery teams were polite and helpful, and that you’re happy with the product too. Glad the mattress care tips were useful—enjoy many comfy nights ahead! 🛏️✨
Reply from Bensons For Beds - Worksop531
Thank you! 😊 We’re so pleased you loved the service, the team, and your great‑value, quality product. Sweet dreams and see you again soon,
Megan | Customer Care Specialist✨
Excellent service
The guys who delivered the furniture was very well mannered. The furniture was taken the room of our choice and built. The assembly was very professionally built and did not take as long as I would have thought. Thank you Benson Beds.
April 24, 2026
Reply from Bensons For Beds - Worksop531
Thank you for your kind feedback! We’re delighted to hear our delivery team were so well‑mannered and professional, and that everything was built smoothly in the room of your choice. Enjoy your new furniture,
Megan | Customer Care Specialist
Glen in the Worksop store was helpful…
Glen in the Worksop store was helpful and friendly in choosing the mattress I wanted, which was delivered courteously on time.
April 16, 2026
Reply from Bensons For Beds - Worksop531
Thank you for the lovely feedback! We’re so pleased Glen in Worksop helped you find the perfect mattress—and that delivery was right on time 😊
Hope to see you again in the future,
Megan | Customer Care Specialist
Visited Worksop store very good…
Visited Worksop store very good experience in choosing Mattress Shane & Demi excellent sales personnel
April 18, 2026
Unprompted review
Reply from Bensons For Beds - Worksop531
Thank you for your feedback. We’re delighted to hear that you had such a positive experience at our Worksop store, and that Shane and Demi provided excellent support while helping you choose your mattress. Your comments will be shared with the team.
Thank you for your positive review – Lauryn at Customer Care 💜
Shopping without being pressured
The sales assistant was lovely, she knew her products and offered practical advice. Having a disability she sensitively aware of the physical needs I may have.
I was asked politely about what it was I was looking for and if I was suffering with pain on waking etc. Advice was spot on and I hope once it arrives I’m going to get a restful night. Her name was Demi at the Worksop shop . She was pleasant, bubbly & knowledgeable
April 6, 2026
Reply from Bensons For Beds - Worksop531
We're so glad to hear that you had such a positive experience! It's wonderful to know that our sales assistant was so helpful and understanding of your needs, offering practical advice with sensitivity. We appreciate you sharing your experience.
Team Bensons
Store manager Glen was really good
April 9, 2026
Reply from Bensons For Beds - Worksop531
Thank you for the great feedback! We’re so pleased to hear Glen looked after you so well—he’ll really appreciate this,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Worksop531
Thank you! 😊 We’re really pleased to hear everything’s been good so far. We hope you continue to enjoy your new bed,
Megan | Customer Care Specialist✨
Reply from Bensons For Beds - Worksop531
Thank you for the great feedback! 😊 Delighted to hear you received great service — we really appreciate it,
Megan | Customer Care Specialist💜
Satisfied customer
From walking through the door of the showroom until the delivery chaps took away our old mattress having delivered the new one....we were treated as though we were their only customer
March 21, 2026
Reply from Bensons For Beds - Worksop531
Thanks for the amazing review Mr Cullen! We love hearing that you felt like the only customer from the moment you walked in to the moment your new mattress arrived. That’s exactly the experience we aim for — start to finish care!
We hope to welcome you back soon!
Megan at Customer Care💜
Pleasant staff
Pleasant staff, delivery arrived when expected, all packaging and old mattress removed.
March 21, 2026
Reply from Bensons For Beds - Worksop531
Thanks for the lovely review Bernard! So glad delivery was right on time and the team took care of everything — packaging, old mattress, the lot! Happy to hear it all went smoothly and wish you many years of restful sleep,
Megan at Customer Care💤
Reply from Bensons For Beds - Worksop531
Thanks for the lovely review Marilyn! So glad you were looked after by someone so helpful and knowledgeable — that’s exactly what we love to hear!
Looking forward to welcoming you back in the future,
Megan at Customer Care💤
Great delivery and helpful sales staff
The e. Optionally helpful delivery men. They were great
March 21, 2026
Reply from Bensons For Beds - Worksop531
Thanks for the lovely review Keith! Our delivery team will be buzzing to hear your kind words — always happy to go the extra mile!
Megan at Customer Care😊
I’d give no stars if I could
I’d give no stars if I could, would not recommend bensons very expensive for pathetic after care service when I had a problem, customer service and communication is very inadequate. Delivery plain sailing
Following the instructions the gas lift malfunctioned making the metal bent and unfit for purpose the bed wouldn’t close and sprung up. The weight of the £600 mattress just held it down
I’ve spent 5 weeks waiting on a new bed delivery date. Spent a week chasing that after initial delivery. customer service shocking better off Amazon prime over 4 weeks no contact and confirmation of replacement until I’ve gone in store again!!
Told 12/14 weeks for replacement, instore got it down to 7 weeks.
Order cancelled returning item and getting a full refund would never use again or recommend
March 19, 2026
Unprompted review
Reply from Bensons For Beds - Worksop531
Thank you for taking the time to share your experience, and I’m truly sorry for how frustrating this has been. The issues you’ve faced with the gas lift malfunctioning, the lack of communication, and the long wait for a replacement are completely unacceptable and far from the level of service we aim to provide.
We completely understand your cancellation decision, and your feedback will be passed on internally so the teams involved can review what went wrong and improve our processes moving forward.
Thank you again for bringing this to our attention,
Megan at Customer Care
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