We had the Aura TV bed delivered and chose to pay for the build and set up - Wayne, Lewis and Kieren were absolutely excellent - polite and helpful - the bed is very heavy and with the surround sound... See more
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First class shopping experience. I was listened to, and given the opportunity to see various options. When I had decided to purchase my order was completed quickly and efficiently.
Customer service was exceptional in the store, and I found what I was looking for very quickly. Once my mattresses were made, they were delivered very quickly and smoothly. Everyone who was involved,... See more
Company replied
Went in store yesterday after first seeing the bed I liked on line. Tried and tested the bed which was perfect for my needs. Very helpful assistant who showed me headboards, colour options etc. As us... See more
Company details
About Bensons For Beds - Worksop531
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Babbage Way, Sandy Lane, S80 1UJ, Worksop, Nottinghamshire, United Kingdom
- 1909482502
4.8
Excellent
211 reviews
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New bed for our home
Emilian and Daniel were both very polite, informative and skilled throughout their time at my home. They introduced themselves and went through how I wanted the bed positions and it felt like nothing was an issue for them as they just felt like they were happy to help. The bed was up in no time and it helped with Emilian ringing me prior to attending so I know when to expect them. Both lads very polite throughout and made sure to go through everything with me before final sign off
April 29, 2026
Unprompted review
Reply from Bensons For Beds - Worksop531
Thanks so much! We’re really pleased Emilian and Daniel made everything smooth, stress-free, and just how you wanted it.
Staff were polite both the staff at…
Staff were polite both the staff at shop and the delivery people. The product are good too and the staff provided us with the mattresses care to keep it healthy for long time. Thanks to everyone at Bensons
April 23, 2026
Unprompted review
Reply from Bensons For Beds - Worksop531
Thank you! 😊 We’re delighted to hear our shop and delivery teams were polite and helpful, and that you’re happy with the product too. Glad the mattress care tips were useful—enjoy many comfy nights ahead! 🛏️✨
Reply from Bensons For Beds - Worksop531
Thank you! 😊 We’re so pleased you loved the service, the team, and your great‑value, quality product. Sweet dreams and see you again soon,
Megan | Customer Care Specialist✨
Excellent service
The guys who delivered the furniture was very well mannered. The furniture was taken the room of our choice and built. The assembly was very professionally built and did not take as long as I would have thought. Thank you Benson Beds.
April 24, 2026
Reply from Bensons For Beds - Worksop531
Thank you for your kind feedback! We’re delighted to hear our delivery team were so well‑mannered and professional, and that everything was built smoothly in the room of your choice. Enjoy your new furniture,
Megan | Customer Care Specialist
Glen in the Worksop store was helpful…
Glen in the Worksop store was helpful and friendly in choosing the mattress I wanted, which was delivered courteously on time.
April 16, 2026
Reply from Bensons For Beds - Worksop531
Thank you for the lovely feedback! We’re so pleased Glen in Worksop helped you find the perfect mattress—and that delivery was right on time 😊
Hope to see you again in the future,
Megan | Customer Care Specialist
Visited Worksop store very good…
Visited Worksop store very good experience in choosing Mattress Shane & Demi excellent sales personnel
April 18, 2026
Unprompted review
Reply from Bensons For Beds - Worksop531
Thank you for your feedback. We’re delighted to hear that you had such a positive experience at our Worksop store, and that Shane and Demi provided excellent support while helping you choose your mattress. Your comments will be shared with the team.
Thank you for your positive review – Lauryn at Customer Care 💜
Shopping without being pressured
The sales assistant was lovely, she knew her products and offered practical advice. Having a disability she sensitively aware of the physical needs I may have.
I was asked politely about what it was I was looking for and if I was suffering with pain on waking etc. Advice was spot on and I hope once it arrives I’m going to get a restful night. Her name was Demi at the Worksop shop . She was pleasant, bubbly & knowledgeable
April 6, 2026
Reply from Bensons For Beds - Worksop531
We're so glad to hear that you had such a positive experience! It's wonderful to know that our sales assistant was so helpful and understanding of your needs, offering practical advice with sensitivity. We appreciate you sharing your experience.
Team Bensons
Store manager Glen was really good
April 9, 2026
Reply from Bensons For Beds - Worksop531
Thank you for the great feedback! We’re so pleased to hear Glen looked after you so well—he’ll really appreciate this,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Worksop531
Thank you! 😊 We’re really pleased to hear everything’s been good so far. We hope you continue to enjoy your new bed,
Megan | Customer Care Specialist✨
Reply from Bensons For Beds - Worksop531
Thank you for the great feedback! 😊 Delighted to hear you received great service — we really appreciate it,
Megan | Customer Care Specialist💜
Satisfied customer
From walking through the door of the showroom until the delivery chaps took away our old mattress having delivered the new one....we were treated as though we were their only customer
March 21, 2026
Reply from Bensons For Beds - Worksop531
Thanks for the amazing review Mr Cullen! We love hearing that you felt like the only customer from the moment you walked in to the moment your new mattress arrived. That’s exactly the experience we aim for — start to finish care!
We hope to welcome you back soon!
Megan at Customer Care💜
Pleasant staff
Pleasant staff, delivery arrived when expected, all packaging and old mattress removed.
March 21, 2026
Reply from Bensons For Beds - Worksop531
Thanks for the lovely review Bernard! So glad delivery was right on time and the team took care of everything — packaging, old mattress, the lot! Happy to hear it all went smoothly and wish you many years of restful sleep,
Megan at Customer Care💤
Reply from Bensons For Beds - Worksop531
Thanks for the lovely review Marilyn! So glad you were looked after by someone so helpful and knowledgeable — that’s exactly what we love to hear!
Looking forward to welcoming you back in the future,
Megan at Customer Care💤
Great delivery and helpful sales staff
The e. Optionally helpful delivery men. They were great
March 21, 2026
Reply from Bensons For Beds - Worksop531
Thanks for the lovely review Keith! Our delivery team will be buzzing to hear your kind words — always happy to go the extra mile!
Megan at Customer Care😊
I’d give no stars if I could
I’d give no stars if I could, would not recommend bensons very expensive for pathetic after care service when I had a problem, customer service and communication is very inadequate. Delivery plain sailing
Following the instructions the gas lift malfunctioned making the metal bent and unfit for purpose the bed wouldn’t close and sprung up. The weight of the £600 mattress just held it down
I’ve spent 5 weeks waiting on a new bed delivery date. Spent a week chasing that after initial delivery. customer service shocking better off Amazon prime over 4 weeks no contact and confirmation of replacement until I’ve gone in store again!!
Told 12/14 weeks for replacement, instore got it down to 7 weeks.
Order cancelled returning item and getting a full refund would never use again or recommend
March 19, 2026
Unprompted review
Reply from Bensons For Beds - Worksop531
Thank you for taking the time to share your experience, and I’m truly sorry for how frustrating this has been. The issues you’ve faced with the gas lift malfunctioning, the lack of communication, and the long wait for a replacement are completely unacceptable and far from the level of service we aim to provide.
We completely understand your cancellation decision, and your feedback will be passed on internally so the teams involved can review what went wrong and improve our processes moving forward.
Thank you again for bringing this to our attention,
Megan at Customer Care
Staff member very helpful
Staff member very helpful, and delivery came on time. Bed very comfortable.
March 15, 2026
Reply from Bensons For Beds - Worksop531
We love this review! Helpful staff, on‑time delivery, and a super comfy bed? That’s the dream combo!
Thank you so much for choosing us and we wish you a peaceful nights sleep,
Megan at Customer Care💤
Be very careful to read the small print…
Be very careful to read the small print on the 40 night guarantee. Not worth the paper it's written on. I have a mattress I'm not happy with but I have to loose £1000 to use the 40 night guarantee. Been into the shop, oh yes we will have to speak to customer service. I've heard nothing since.
March 9, 2026
Reply from Bensons For Beds - Worksop531
We’re really sorry to hear about your experience with the 40‑night guarantee — we completely understand how frustrating this must feel. The small print can sometimes be confusing, and it sounds like we haven’t communicated things clearly enough. I have contacted you today to discuss this further.
Thank you,
Megan at Customer Care
Reply from Bensons For Beds - Worksop531
Thank you for you positive feedback we really do appreciate it
Stewart - Team Bensons
Perfect service all round from purchase…
Perfect service all round from purchase to deliver
March 1, 2026
Reply from Bensons For Beds - Worksop531
Trish Bower,
We are so happy to hear that you received perfect service from the beginning to the delivery. Thank you for your review!
Team Bensons
Excellent
From walking into the shop, to delivery of our bed the experience has been great. Friendly helpful staff, good communication and great service. Thank you
Oh and the bed is AMAZING 👏
March 1, 2026
Reply from Bensons For Beds - Worksop531
Philippa Woodsford,
We're so happy to hear that you had a great experience, from stepping into our store to the delivery of your new bed! It's wonderful to know our staff were helpful and the communication was good. Enjoy your amazing bed!
Team Bensons
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