Tracy at the Yeovil store was great! Not pushy - just provided me with all the relevant information I needed, having listened to my requirements. She was very knowledgeable, polite and very good at he... See more
Location
Switch locationUnit 4a Houndstone Retail Park, Western Avenue, BA22 8YQ Yeovil, Yeovil, GB
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See what reviewers are saying
Superb customer experience from start to finish and I'm very pleased with my purchase. The item was delivered on the stated date and the delivery guys were brilliant. Many thanks!
From the moment we walked into the showroom to the day after delivery, the communication about our order was prefect. From the Store, Not pressing us to buy the most expensive bed and mattress, giv... See more
Company replied
From start to finish the service we received was excellent. Tracey in the Yeovil store was very knowledgeable and helped us with making our final decision. Fantastic customer service and very friendly... See more
Company replied
Company details
About Bensons For Beds - Yeovil685
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4a Houndstone Retail Park, Western Avenue, BA22 8YQ, Yeovil, Yeovil, United Kingdom
- 1935848746
4.8
Excellent
490 reviews
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Excellent customer service at Yeovil store
Tracy at the Yeovil store was great! Not pushy - just provided me with all the relevant information I needed, having listened to my requirements. She was very knowledgeable, polite and very good at her job.
August 22, 2026
Superb customer experience from start…
Superb customer experience from start to finish and I'm very pleased with my purchase. The item was delivered on the stated date and the delivery guys were brilliant. Many thanks!
August 24, 2026
Beds
Very helpful ,friendly staff ,talked throught all the deals ,delivery men were brilliant happy to help .
August 24, 2026
Quick, easy.
Very straightforward transaction, quick and easy, knowledgeable staff,very happy with our purchase and time spent in store .
August 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful staff and a good choice of…
Very helpful staff and a good choice of products
August 10, 2026
Reply from Bensons For Beds - Yeovil685
Thank you for your wonderful review! We are so pleased to hear that our team was helpful and that you found a good selection of products. We appreciate your positive feedback!
Team Bensons
Review Yeovil branch
The salesman (Andrew), was extremely helpful and gave us plenty of time to try a number of options and make a decision to meet my specific requirements following spinal surgery.
August 6, 2026
Unprompted review
Reply from Bensons For Beds - Yeovil685
We're so pleased to hear about the excellent service you received! It's wonderful that our team member was extremely helpful and gave you plenty of time to find the perfect solution for your specific requirements.
Thank you for your positive review - Lauryn at Customer Care 💜
Andrew from Yeovil branch was very…
Andrew from Yeovil branch was very helpful. Explained everything we needed to know and answered any questions we had. Friendly and not pushy.
August 6, 2026
Reply from Bensons For Beds - Yeovil685
Hello Michaela,
Thank you for your lovely review! 😊 We're delighted to hear that Andrew at our Yeovil store was so helpful during your visit. It's great to know he took the time to explain everything clearly, answer all your questions, and provide a friendly, no-pressure experience. We'll be sure to pass on your kind comments to Andrew. Thank you for choosing us, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Yeovil685
Thank you for your feedback. We are really happy to hear you received very good customer service and appreciate you taking the time to share your experience with us.
Team Bensons
Good service in the shop and helpful…
Good service in the shop and helpful and it was delivered in 2weeks the delivery guy arrived on the and took care with the delivery
July 26, 2026
Reply from Bensons For Beds - Yeovil685
Thank you for your lovely review! We're delighted to hear that you received good service in store and found our team helpful throughout the process.
It's great to know that your delivery arrived on time and that our delivery team took care with your order. We always aim to provide a smooth experience from purchase to delivery, so we're pleased to hear everything went well.
Thank you for choosing us. We hope you enjoy your new purchase! 😊
Very helpful staff easy to talk to and…
Very helpful staff easy to talk to and informative so far so good.
July 19, 2026
Reply from Bensons For Beds - Yeovil685
We're so pleased you found our staff helpful, easy to talk to, and informative. Thank you for your kind feedback!
Team Bensons
Tracy has sold us beds for the last 25…
Tracy has sold us beds for the last 25 years and has always remembered previous purchases, without the aid of a computer
July 13, 2026
Reply from Bensons For Beds - Yeovil685
We're so happy to hear about your long-standing positive experiences with our team member. We truly appreciate your loyalty over the past 25 years!
Fantastic experience
Fantastic experience from start to finish. The staff in the Yeovil store were friendly, knowledgeable and really helpful in finding the right bed. The bed itself is fantastic and incredibly comfortable. The delivery drivers were also super helpful, professional and made the whole process easy. Highly recommend!
July 13, 2026
Reply from Bensons For Beds - Yeovil685
We're so pleased to hear you had such a fantastic experience from start to finish! It's wonderful that our team in the Yeovil store was friendly, knowledgeable, and helpful in finding the right bed. We're also glad to hear that our delivery drivers were super helpful and professional, making the process easy for you. Thank you for your positive feedback!
Team Bensons
Friendly & helpful staff
Friendly & helpful staff. Purchased 2 bedroom cabinets that were in a stock clearance sale and was able to take them away that day.
July 10, 2026
Reply from Bensons For Beds - Yeovil685
We're delighted to hear that our team was friendly and helpful during your visit! It's fantastic that you were able to find the bedroom cabinets you needed and take them home the same day.
Brilliant company to deal with
From the sales person to the delivery person we could not have asked for better. We purchased our first bed 20 years ago from Bensons and the service levels have never changed. Helpful, knowledgable and they go the extra mile and all with a great attitude.
July 11, 2026
Reply from Bensons For Beds - Yeovil685
We're so pleased to hear that our team, from sales to delivery, provided such excellent service. It's wonderful to know that our service levels have remained consistently helpful and knowledgeable over the years!
Reply from Bensons For Beds - Yeovil685
Thank you for sharing your positive experience.
The salesman was very knowledgeable and…
The salesman was very knowledgeable and efficient. The delivery was as promised and the bed is fantastic a good nights sleep.
June 27, 2026
Reply from Bensons For Beds - Yeovil685
We're so pleased our salesperson was knowledgeable and efficient, and that your delivery was as promised. It's wonderful to hear you're enjoying fantastic sleep on your new bed!
Team Bensons
The staff were helpful
The staff were helpful, friendly and not at all pushy. When we are ready to buy we will be back
June 20, 2026
Unprompted review
Reply from Bensons For Beds - Yeovil685
We're glad our staff was helpful and friendly. We look forward to welcoming you back when you're ready to buy!
Team Bensons
Most helpful staff
Most helpful staff, answered all questions clearly - and found exactly what we wanted.
Delivery was within their time window - they were quick and tidy. (no experince of the assembly phase as we did that ourselves.
June 25, 2026
Reply from Bensons For Beds - Yeovil685
We're so pleased to hear our staff were helpful and that your delivery was quick and tidy! Thank you for sharing your positive experience.
Team Bensons
The product is great but what was…
The product is great but what was outstanding was the being kept in touch throughout the whole process. First class service.
June 21, 2026
Reply from Bensons For Beds - Yeovil685
We're delighted you found our product great and appreciated our communication throughout. Thank you for your kind words!
Team Bensons
The whole experience from sales to…
The whole experience from sales to quality of the mattress to delivery was fantastic.I would highly recommend The Yeovil Branch.
June 13, 2026
Reply from Bensons For Beds - Yeovil685
We're so pleased your entire experience, from sales to delivery and mattress quality, was fantastic. Thank you for your high recommendation!
Team Bensons
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