We were very pleased with the friendly, professional service and knowledge of the staff at Bensons Yeovil. Tracy in particular was a credit to the company and looked after us very well. To be able t... See more
Company replied
Location
Switch locationUnit 4a Houndstone Retail Park, Western Avenue, BA22 8YQ Yeovil, Yeovil, GB
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See what reviewers are saying
Leah from the Yeovil branch was very welcoming and friendly, she answered all my questions,catered to my needs, was very patient and allowed me to really think about my purchase. Would high recommend... See more
Company replied
Excellent Service from Benson Beds I would like to thank Tracy for the excellent service and support. My order arrived on time, and even though we had to change the delivery dates, everything wen... See more
Company replied
A great service in store very helpful and friendly. Took a long time to make our minds but very understanding and patience. Delivery was on time and guys very pleased with the service 😀
Company replied
Company details
About Bensons For Beds - Yeovil685
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4a Houndstone Retail Park, Western Avenue, BA22 8YQ, Yeovil, Yeovil, United Kingdom
- 1935848746
4.8
Excellent
506 reviews
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Great customer service !!!
September 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent in-store experience
We were very pleased with the friendly, professional service and knowledge of the staff at Bensons Yeovil. Tracy in particular was a credit to the company and looked after us very well. To be able to see and feel the beds and gain insight from such an experienced member of staff was of great value to us. We will be back. Thank you.
September 29, 2026
Unprompted review
Reply from Bensons For Beds - Yeovil685
Hi Tony thank you for your lovely review, I will pass this onto Tracy.
Kind regards Richard.
A great service in store very helpful…
A great service in store very helpful and friendly. Took a long time to make our minds but very understanding and patience. Delivery was on time and guys very pleased with the service 😀
October 11, 2026
Reply from Bensons For Beds - Yeovil685
Hi Roger thank you for your lovely review.
Kind regards Richard.
Excellent Service from Benson Beds
Excellent Service from Benson Beds
I would like to thank Tracy for the excellent service and support. My order arrived on time, and even though we had to change the delivery dates, everything went smoothly. The bed was delivered in excellent condition, and the team did a fantastic job assembling it efficiently and professionally. They also took the time to show us how to handle and use the bed properly.
The team demonstrated excellent teamwork, professionalism, and customer service throughout the process. I’m very happy with the service and would highly recommend Benson Beds to anyone looking for quality beds and excellent delivery service. Top-notch service from a fabulous team! 👏
October 6, 2026
Unprompted review
Reply from Bensons For Beds - Yeovil685
HI Audrey thank you for your lovely review, I will pass this onto Tracy.
Kind regards Richard.
Excellent service from order to…
Excellent service from order to delivery would recommend Benson Beds kept informed at each stage of the process
October 8, 2026
Unprompted review
Reply from Bensons For Beds - Yeovil685
Hi Gordon thank you for your lovely review.
Kind regards Richard.
Service & quality.
The service was excellent and we purchased exactly what we wanted at a good price.
October 1, 2026
Unprompted review
Reply from Bensons For Beds - Yeovil685
Thank you for your wonderful review! We're thrilled to hear that you received excellent service and found exactly what you were looking for at a great price. Your satisfaction is our top priority, and we look forward to serving you again soon!
Leah from the Yeovil branch was very…
Leah from the Yeovil branch was very welcoming and friendly, she answered all my questions,catered to my needs, was very patient and allowed me to really think about my purchase. Would high recommend purchasing from Bensons for beds and especially from Leah!
September 27, 2026
Unprompted review
Reply from Bensons For Beds - Yeovil685
Hi Kelly
Thank you for the lovely review.
Kind regards Richard
Super service from sales to delivery
My new mattress is ace - so comfy and sleepy!! Super service from sales to delivery. No hassle, no stress, no mess, just rest at the end of the day.
September 21, 2026
Reply from Bensons For Beds - Yeovil685
Hi Robert James
Thank you for the lovely review.
Regards Richard.
Reply from Bensons For Beds - Yeovil685
Hi della
Thank you for the lovely review.
Kind regards Richard
We were very pleased with the service…
We were very pleased with the service we had in the store, we were advised and our questions were answered. Excellent.
September 19, 2026
Reply from Bensons For Beds - Yeovil685
HI Mr/Mrs Holm
Thank you for the lovely review.
Regards Richard
Top quality product
Top quality product. Excellent service from knowledgeable, friendly staff.
September 12, 2026
Unprompted review
Reply from Bensons For Beds - Yeovil685
HI Anita
Thank you for the lovely review.
Kind regards Richard.
Staff knowledgeable and experienced but…
Staff knowledgeable and experienced but not pushy. Listened to our requirements then made suggestions asto style type etc.
August 31, 2026
Unprompted review
Reply from Bensons For Beds - Yeovil685
We're delighted to hear that our team was knowledgeable and experienced, and that they listened carefully to your requirements before offering helpful suggestions. Thank you for sharing your positive experience with us!
Team Bensons
Awful service
Awful service, due a delivery tomorrow morning and wake up to an email to say it now won’t be until October. Are they honestly saying they only knew this now !! We loved the bed but were talked into this on the basis of the delivery date now can’t keep up to delivery date promise. Joke of a company not that anyone will care
September 2, 2026
Unprompted review
Reply from Bensons For Beds - Yeovil685
Hello Thomas,
We're very sorry to hear about your experience and completely understand your frustration. We appreciate how disappointing it is to receive an update that your delivery has been delayed, especially when the original delivery timeframe played a key part in your purchasing decision.
To allow us to investigate this fully and provide you with the most accurate update, we've requested some order details. If you could please respond with the information requested, we'll look into this as a priority and do our best to help.
Again, we sincerely apologise for the inconvenience caused and hope to hear from you soon,
Megan | Customer Care Specialist
Easy to see what we wanted
Easy to see what we wanted, great choices and knowledgeable staff.
August 30, 2026
Reply from Bensons For Beds - Yeovil685
Thank you for your wonderful feedback! We're thrilled to hear that you found our selection easy to navigate and our staff knowledgeable. We strive to provide the best experience for our customers and appreciate your support. We look forward to serving you again soon!
Cleanliness and attentiveness.
First thing you notice when walking into the store is that its clean and tidy and good customer service
Lots of choices of beds.
August 31, 2026
Unprompted review
Reply from Bensons For Beds - Yeovil685
Hello Martin,
Thank you for your lovely review! 😊 We're delighted that our clean, tidy store and friendly customer service made a great first impression. With so many beds to choose from, we're glad you found plenty of options to explore. We hope to see you again soon,
Megan | Customer Care Specialist
Excellent customer service at Yeovil store
Tracy at the Yeovil store was great! Not pushy - just provided me with all the relevant information I needed, having listened to my requirements. She was very knowledgeable, polite and very good at her job.
August 22, 2026
Reply from Bensons For Beds - Yeovil685
Thank you for your wonderful feedback! We're thrilled to hear that Tracy provided you with the excellent service you deserve. Our team strives to listen and assist our customers effectively. We appreciate your support and look forward to welcoming you back soon!
Superb customer experience from start…
Superb customer experience from start to finish and I'm very pleased with my purchase. The item was delivered on the stated date and the delivery guys were brilliant. Many thanks!
August 24, 2026
Reply from Bensons For Beds - Yeovil685
Thank you for your wonderful review! We're thrilled to hear you had a superb experience and that your item arrived on time. Our team works hard to ensure great service, and it's rewarding to know it made a difference. We appreciate your support and look forward to serving you again!
Beds
Very helpful ,friendly staff ,talked throught all the deals ,delivery men were brilliant happy to help .
August 24, 2026
Reply from Bensons For Beds - Yeovil685
Hello Julie,
Thank you for your wonderful review! 😊 We're delighted to hear that our team was so friendly and helpful, taking the time to talk you through all the available deals and options. It's also fantastic to know that our delivery team were brilliant and happy to help, making the whole experience a positive one from start to finish.
Thank you for choosing us, and we hope you enjoy your new purchase for many years to come,
Megan | Customer Care Specialist🛏️
Very helpful staff and a good choice of…
Very helpful staff and a good choice of products
August 10, 2026
Reply from Bensons For Beds - Yeovil685
Thank you for your wonderful review! We are so pleased to hear that our team was helpful and that you found a good selection of products. We appreciate your positive feedback!
Team Bensons
Review Yeovil branch
The salesman (Andrew), was extremely helpful and gave us plenty of time to try a number of options and make a decision to meet my specific requirements following spinal surgery.
August 6, 2026
Unprompted review
Reply from Bensons For Beds - Yeovil685
We're so pleased to hear about the excellent service you received! It's wonderful that our team member was extremely helpful and gave you plenty of time to find the perfect solution for your specific requirements.
Thank you for your positive review - Lauryn at Customer Care 💜
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