Bensons For Beds - Yeovil685 Reviews 

490
TrustScore 5 out of 5

4.8

Unit 4a Houndstone Retail Park, Western Avenue, BA22 8YQ Yeovil, Yeovil, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Tracy at the Yeovil store was great! Not pushy - just provided me with all the relevant information I needed, having listened to my requirements. She was very knowledgeable, polite and very good at he... See more

Rated 5 out of 5 stars

Superb customer experience from start to finish and I'm very pleased with my purchase. The item was delivered on the stated date and the delivery guys were brilliant. Many thanks!

Rated 5 out of 5 stars

From the moment we walked into the showroom to the day after delivery, the communication about our order was prefect. From the Store, Not pressing us to buy the most expensive bed and mattress, giv... See more

Company replied

Rated 5 out of 5 stars

From start to finish the service we received was excellent. Tracey in the Yeovil store was very knowledgeable and helped us with making our final decision. Fantastic customer service and very friendly... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Yeovil685

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 4a Houndstone Retail Park, Western Avenue, BA22 8YQ, Yeovil, Yeovil, United Kingdom

  • 1935848746

4.8

Excellent

TrustScore 5 out of 5

490 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(490)

26,344 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prefect Results

From the moment we walked into the showroom to the day after delivery, the communication about our order was prefect.
From the Store, Not pressing us to buy the most expensive bed and mattress, giving us information so we made the best choice.
To the delivery team, Mandy was so bubbly and nothing was an issue.
As for the bed and mattress. Can’t fault it, both of us are having a fantastic restful sleep each night.

June 7, 2026
Bensons For Beds - Yeovil685 logo

Reply from Bensons For Beds - Yeovil685

We are so pleased to hear that our team provided such perfect communication and supportive guidance. It's wonderful that you're both enjoying fantastic, restful sleep. Thank you for your kind words!

Team Bensons

Rated 5 out of 5 stars

Excellent service in the Yeovil store

Excellent service in the Yeovil store, Highly knowledgeable and helpful salesman. Rest of staff welcoming and friendly. Highly recommended! Informed every step of the way until delivery, cant be faulted.

June 7, 2026
Bensons For Beds - Yeovil685 logo

Reply from Bensons For Beds - Yeovil685

We are so pleased to hear about your excellent experience at our store, especially the knowledgeable salesman and welcoming staff. Thank you for your kind words!

Team Bensons

Rated 5 out of 5 stars

Excellent Service

From start to finish the service we received was excellent. Tracey in the Yeovil store was very knowledgeable and helped us with making our final decision. Fantastic customer service and very friendly. We were kept up to date with relevant information from order to delivery. On delivery day we were called by John with a half hour window so we were ready and waiting. Both John and Andy were super efficient and like clockwork the old bed was taken and the new one in place. They respected our property and both were friendly and helpful. Thank you for such excellent service

May 27, 2026
Unprompted review
Bensons For Beds - Yeovil685 logo

Reply from Bensons For Beds - Yeovil685

We're so pleased to hear about your excellent experience with us! It's wonderful that our team provided such knowledgeable and friendly service from start to finish. We're glad the delivery was efficient and respectful of your property. Thank you for sharing your positive feedback!

Team Bensons

Rated 4 out of 5 stars

Very easy and friendly

Very easy and friendly

May 25, 2026
Bensons For Beds - Yeovil685 logo

Reply from Bensons For Beds - Yeovil685

We're glad your experience was easy and friendly! Thank you for your positive feedback; we appreciate it.

Team Bensons

Rated 5 out of 5 stars

Very happy

Excellent customer service provided in store during the purchase and regular updates via email about the status of production / delivery. Arrived on time and delivery men were polite and efficient.

May 23, 2026
Bensons For Beds - Yeovil685 logo

Reply from Bensons For Beds - Yeovil685

We're so pleased to hear about your excellent experience! It's wonderful that our team provided great service and updates, and that delivery was on time and efficient.

Team Bensons

Rated 5 out of 5 stars

Very nice lady Tracey at my local store…

Very nice lady Tracey at my local store Yeovil. Very helpful and friendly. Pleased with the company’s communications, and delivery updates and service. Thank you Ken

May 11, 2026
Bensons For Beds - Yeovil685 logo

Reply from Bensons For Beds - Yeovil685

That's wonderful to hear! We're so pleased our team member was helpful and friendly. We appreciate you highlighting our communications and delivery service too. ✨

Team Bensons

Rated 5 out of 5 stars

Very efficient and quick

Very efficient and quick. Took the time to explain the mechanism of the bed. Really friendly delivery men.

May 10, 2026
Bensons For Beds - Yeovil685 logo

Reply from Bensons For Beds - Yeovil685

That’s great to hear! 😊 Efficient, friendly, and helpful—thanks so much for the lovely feedback✨

Rated 5 out of 5 stars

The sales woman in our local branch…

The sales woman in our local branch Tracey was really very good and her knowledge of products really helped us in our decision 🙂

April 11, 2026
Bensons For Beds - Yeovil685 logo

Reply from Bensons For Beds - Yeovil685

We're delighted to hear that the saleswoman's product knowledge was so helpful in guiding your decision. Thanks for sharing your positive experience with us!

Team Bensons

Rated 5 out of 5 stars

The depth of knowledge at Bensons Yeovil

The depth of knowledge of Tracy was brilliant. We bought questions she'd never tackled before, which she took in her stride. I felt welcomed by the team and was astounded that Tracy remembered my self and my new partner from when we had separately bought beds 5-8 years ago. Our requirements were strict and the staff found exactly the right bed to meet those requirements very quickly.

April 28, 2026
Unprompted review
Bensons For Beds - Yeovil685 logo

Reply from Bensons For Beds - Yeovil685

We appreciate you sharing your experience! It's wonderful to hear the team made you feel welcomed and found the perfect bed to meet your needs with their knowledge.

Team Bensons

Rated 5 out of 5 stars

Bensons for beds

Arrived on time for delivery.
The delivery men were amazing quick and efficient with the delivery and recycling of my old mattress

April 24, 2026
Bensons For Beds - Yeovil685 logo

Reply from Bensons For Beds - Yeovil685

Lovely to hear! On‑time delivery, efficient service, and hassle‑free recycling is exactly what we aim for.
Sleep well and sweet dreams!

Rated 5 out of 5 stars

Great experience all round.

Great experience all round from initial store visit, revisit to purchase, delivery and now sleep! This was our first new bed and mattress in 20 years! The sales guy was great, not too pushy and gave us time to explore all the options. The delivery was efficient and men polite. I recommend paying the cost for them to build the bed as it took them less than 30 minutes. The bed is great quality and the mattress very comfortable. Five starts all round.

April 27, 2026
Bensons For Beds - Yeovil685 logo

Reply from Bensons For Beds - Yeovil685

Thank you for such a fantastic review! We’re delighted everything—from choosing your bed to delivery and sleep—has been five stars ⭐😊

Rated 4 out of 5 stars

Well done Benson

Very good communication throughout, friendly sales team and efficient delivery.

April 26, 2026
Bensons For Beds - Yeovil685 logo

Reply from Bensons For Beds - Yeovil685

We're glad you had a positive experience with our friendly sales team and efficient delivery service, including great communication!

Team Bensons

Rated 5 out of 5 stars

Amazing

Amazing, really happy from
Start to finish.
Slight issue with trying to get finance due to a miscommunication but all in all fabulous sales lady and really swift assembly of bed frame

April 26, 2026
Bensons For Beds - Yeovil685 logo

Reply from Bensons For Beds - Yeovil685

Thank you for the amazing review! 😊 We’re so pleased to hear you were happy from start to finish. While we’re sorry about the small hiccup with the finance, we’re glad it was resolved and that our fabulous sales lady and speedy bed frame assembly made up for it. Enjoy your new bed and sweet dreams! 🛏️✨

Rated 5 out of 5 stars

Bed delivery

They Kept me updated with their delivery time the day before and then shortly before delivery on the day. very polite and also considerate when entering my property by putting on shoe covers.

April 25, 2026
Bensons For Beds - Yeovil685 logo

Reply from Bensons For Beds - Yeovil685

Thank you! 😊 We’re really pleased you were kept well informed and that our delivery team were polite and considerate—those shoe covers make all the difference! 👟✨

Rated 5 out of 5 stars

The person that helped us was very…

The person that helped us was very clear & understanding couldn’t ask for more & we are very happy with the item we brought.

April 17, 2026
Bensons For Beds - Yeovil685 logo

Reply from Bensons For Beds - Yeovil685

That’s wonderful to hear! Clear advice and happy customers are exactly what we aim for. Thanks for choosing us,
Megan | Customer Care Specialist💜

Rated 5 out of 5 stars

Helpful and knowledgeable staff

Friendly, helpful, knowledgeable assistant. It was good to be able to try out the mattresses, it really made it easier to make our choice.

April 12, 2026
Bensons For Beds - Yeovil685 logo

Reply from Bensons For Beds - Yeovil685

Really appreciate your review — it’s great to hear that trying the mattresses helped you make a confident choice.
We’d love to serve you again in the future,
Megan | Customer Care Specialist💜

Rated 5 out of 5 stars

Every thing from start to finish was…

Every thing from start to finish was easy and professional

April 12, 2026
Bensons For Beds - Yeovil685 logo

Reply from Bensons For Beds - Yeovil685

We appreciate you taking the time to leave us a 5-star review! We're so glad everything was easy and professional for you.

Team Bensons

Rated 5 out of 5 stars

Very patient and not judgemental

Very patient and not judgemental. And very kind. Found exactly what I wanted

April 9, 2026
Bensons For Beds - Yeovil685 logo

Reply from Bensons For Beds - Yeovil685

H Andrews,

We appreciate your kind words! We are so happy to hear that you found what you wanted and that our team was patient, kind, and non-judgmental.

Team Bensons - Jessica

Rated 5 out of 5 stars

Great good experience

Great, really good experience, would recommend.

March 19, 2026
Bensons For Beds - Yeovil685 logo

Reply from Bensons For Beds - Yeovil685

Thank you for the great feedback! 😊 We’re really pleased to hear you had such a good experience and truly appreciate the recommendation. Enjoy your purchase, and we hope to see you again,
Megan | Customer Care Specialist

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look