Bensons For Beds - Yeovil685 Reviews 

Shop staff brilliant, delivery drivers brilliant, non stop texting annoying and to many several a day at times. Customer service 0/10 total waste of time I wanted to speak to someone and you can’t and sent pre written replies trying to get rid of you it seems, total waste of time

Had to cancel an order due to change of circumstances and the manager dealt with this efficiently.

Great showroom, great staff, easy to order and excellent delivery service. Delivery team were great and took our order where it had to go.
A completely positive experience, thank you 😊

The knowledge and friendliness of the staff was excellent.
Our sales person Andrew was very helpful and cheerful.

The staff at Yeovil were helpful, and knowledgeable of the product they were selling, with no pressure of sale

Helpful staff

Staff were helpful and friendly, even remembering us on our second visit.

Extremely helpful, friendly, knowledgeable and dedicated staff who obviously were desirous of the customer taking as much time as they wished to find the right mattress and bed to suit their needs.

You delivered a damaged bed base. Notified us that replacement would not be delivered for ONE MONTH. Totally unacceptable.

Very relaxed shopping experience. Tracey showed great knowledge and gave us a good few options to narrow down.

We ordered a bed from Bensons for Beds, a delivery date was arranged. All was great until the delivery team arrived. They began to unpack their lorry to find they had been sent the wrong boxes. We were due boxes A, B & C. Sadley we were sent boxes B, C&C!
After many phone calls we are now not getting our bed until January!
We disposed of our old bed & now have only a mattress. The store were very helpful but the customer care totally unhelpful! No resolution No compromise just no bed! If this is how they conduct their business, I would certainly avoid the company again

Excellent service

The delivery men Paul and Darren were efficient and delivered my new bed without any problems. Darren explained the instructions clearly. The bedroom was left in a clean and tidy state.

Happy to help and friendly staff

We came into Bensons for beds unsure of what bed and mattress we wanted and not ready to purchase at that moment in time due to not having our new house. Tracy welcomed us into the showroom and gave us a great in depth explanation to all the bed frames and mattresses we lay on. Tracy took our details and kept us in the loop with any potential deals that were going on nearer the time to Black Friday. We’ve now come back in and ordered the bed frame and mattress and we couldn’t be happier with the experience from start to finish.

Andrew was professional and most important of all didn’t push for the sale, he politely answered every question we asked allowing us to hopefully make the right decision for both of us. We’re both keeping our fingers crossed we sleep well on our new mattress which is the significant cost of the bed. Allowing for the bed/mattress surviving we purchased bed guard cover as a precaution, we also paid for the ottoman bed to be assembled and the removal of our mattress, which is a bonus with limited size transport we have. We have a small cottage and have chosen a small double (queen) size bed for our bedroom which Bensons could supply, not everyone does. All we need now is a delivery and assembly without any issues and it will be the icing on the cake. Thank You!

Great help and advice in store very friendly staff didn’t feel like I was being pushed into making a purchase

Absolutely fantastic service from Leah. The moment we walked into store she greeted us and made us feel very welcome. She really listened to what we wanted and gave us a clear rundown of all the options she felt would be perfect for us. Leah was fab at giving us time to try mattresses whilst also still being available should we want to discuss anything else with her or ask questions. We are sooooooooo excited to get a good night sleep and cannot wait for delivery day! Thanks Leah. You are a superstar!