Tracy at the Yeovil store was great! Not pushy - just provided me with all the relevant information I needed, having listened to my requirements. She was very knowledgeable, polite and very good at he... See more
Location
Switch locationUnit 4a Houndstone Retail Park, Western Avenue, BA22 8YQ Yeovil, Yeovil, GB
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Superb customer experience from start to finish and I'm very pleased with my purchase. The item was delivered on the stated date and the delivery guys were brilliant. Many thanks!
From the moment we walked into the showroom to the day after delivery, the communication about our order was prefect. From the Store, Not pressing us to buy the most expensive bed and mattress, giv... See more
Company replied
From start to finish the service we received was excellent. Tracey in the Yeovil store was very knowledgeable and helped us with making our final decision. Fantastic customer service and very friendly... See more
Company replied
Company details
About Bensons For Beds - Yeovil685
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4a Houndstone Retail Park, Western Avenue, BA22 8YQ, Yeovil, Yeovil, United Kingdom
- 1935848746
4.8
Excellent
490 reviews
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Excent Sales Service!
Greeat selection but, 1st and foremost was the knowledge and professional yet friendly attitude of the salesperson in the Yeovil Store. Tracy was informative, professional and friendly and made the process easy.
September 21, 2025
Reply from Bensons For Beds - Yeovil685
We appreciate you sharing your experience. We're happy to hear that our salesperson in Yeovil provided a great selection, knowledge, and a friendly attitude, making the process easy. We value your feedback!
Thank you,
Lauryn at Customer Care.
Andrew was very helpful in us choosing…
Andrew was very helpful in us choosing our mattress. He really took the time to explain the mattress's and what was good for the way we both slept. I really felt like we made an informed choice and now are looking forward to getting our mattress soon.
September 23, 2025
Reply from Bensons For Beds - Yeovil685
We're happy to hear that our team member was so helpful in guiding you toward the perfect mattress. It's great to know that you feel confident in your decision, and we appreciate your positive feedback. We hope you enjoy your new mattress!
Thank you,
Lauryn at Customer Care.
Very helpful and informative in store…
Very helpful and informative in store to get to a decision on what we were buying. Not able to comment yet on the outcome and delivery aspects but in store experience was positive and easy.
September 4, 2025
Reply from Bensons For Beds - Yeovil685
We appreciate you taking the time to share your in-store experience with us. We're happy to hear that our team was helpful and informative during your decision-making process. We look forward to delivering your new order to you,
Megan at Customer Care😊
Andrew was nice with good sense of…
Andrew was nice with good sense of humor. Even with is leg pain he was still very professional and kind.
September 1, 2025
Reply from Bensons For Beds - Yeovil685
We appreciate you taking the time to share your kind words! We're happy to hear that the service was professional and enjoyable, even with the challenges faced.
Take care, Megan at Customer Care
Tracy was lovely and not at all pushy
Tracy was lovely and not at all pushy. She advised us on exactly what we needed.
August 28, 2025
Reply from Bensons For Beds - Yeovil685
We're happy to hear that you had such a positive experience! We appreciate you mentioning the helpful advice you received. Thanks for your feedback, Megan at Customer Care
Tracey was so helpful and made sure I…
Tracey was so helpful and made sure I was happy with the bed I have purchased.
August 23, 2025
Reply from Bensons For Beds - Yeovil685
Thank you for your positive feedback! We pride ourselves on providing excellent customer service and we're thrilled to hear that Tracey was able to assist you with your bed purchase. Your satisfaction is our top priority!
It should have been a perfect…
It should have been a perfect experience but my bed has arrived damaged. I submitted photos through the online customer care portal but have heard nothing. Sales and delivery excellent. After care - not so much.
August 19, 2025
Unprompted review
Reply from Bensons For Beds - Yeovil685
We regret to learn your bed arrived damaged and you've not heard back after submitting photos. We appreciate your feedback. We have contacted you today to put a resolution in place for you.
Thank you for your patience,
Megan at Customer Care
Excellent service from knowledgeable…
Excellent service from knowledgeable and friendly staff
August 8, 2025
Reply from Bensons For Beds - Yeovil685
Thank you for your kind words! We pride ourselves on providing top-notch service with a smile. We're always here to help with any questions you may have. See you again soon, Megan at Customer Care
Great professional service
Great service from the sales department process right through to the delivery team who were great. Everyone working for Bensons has been polite knowledgeable and enthusiastic. Refreshingly great professional customer service! They do what they say they will. Thank you.
July 31, 2025
Unprompted review
Reply from Bensons For Beds - Yeovil685
Thank you for choosing Bensons! We are grateful for your kind words about our sales & delivery teams. Our commitment to exceptional customer service is what sets us apart. We look forward to welcoming you back in the future, Megan at Customer Care
Excellent
Excellent staff good knowledge, explained everything in great detail including all options on how to pay / finance. All questions were answered with no hesitation
Thankyou
August 2, 2025
Reply from Bensons For Beds - Yeovil685
Thank you so much for your kind words! We take pride in providing exceptional customer service and educating our clients about all payment and financing options. It's our pleasure to answer any questions you may have. Thank you for choosing our business, Megan at Customer Care
Very helpful staff and good…
Very helpful staff and good communication from the company
August 5, 2025
Reply from Bensons For Beds - Yeovil685
Thank you for the positive review! Our team is dedicated to providing excellent customer service and clear communication. We appreciate your business and look forward to serving you again in the future.
Great experience and customer service
My husband and I had a great experience at Bensons for beds Yeovil. Tracy was super helpful and very very patient with us. She showed us so many options. Also helped with our decision when we were spoilt for choices. Several offers and nice selection of mattresses and bed frames. Thank you Tracy!
July 1, 2025
Reply from Bensons For Beds - Yeovil685
Thank you for choosing Bensons for Beds Yeovil! We're thrilled to hear that Tracy provided you with excellent service and helped you find the perfect mattress and bed frame. We appreciate your kind words and look forward to seeing you again, Megan at Customer Care
I was able to walk in the store and…
I was able to walk in the store and look around for a few minutes and then a assistant came across and helped me with what I was looking for. Did not push the most expensive one. Leah is the name of the assistant she made me fill at ease all the time from start to finish off with buying my bed .
July 1, 2025
Reply from Bensons For Beds - Yeovil685
Thank you for the positive feedback! We're glad that Leah provided you with excellent and attentive service. Our goal is to always make our customers feel comfortable and satisfied with their shopping experience. We hope you enjoy your new bed,
Megan at Customer Care
New bed
very friendly and helpful staff goods arrived on time.
Workmen put bed in place and were very helpful would buy from them again
May 7, 2025
Unprompted review
Reply from Bensons For Beds - Yeovil685
We're happy to hear that our staff was friendly and helpful, and that your goods arrived on time. We appreciate your feedback and hope you love your new order. Take care, Megan at Customer Care
Comprehensive knowledge of the product Staff that dealt with us had a…
Staff that dealt with us had a comprehensive knowledge of the product.
May 25, 2025
Reply from Bensons For Beds - Yeovil685
We appreciate your feedback and are pleased to hear our staff's product knowledge met your needs. We hope to assist you again in the future. Take care Barry, Megan at Customer care
Reply from Bensons For Beds - Yeovil685
Thank you for the positive feedback! Our team prides itself on providing excellent customer service and we are thrilled to hear you had a great shopping experience with us. Come back and see us soon!
Excellent customer service
Excellent customer service, no pressure selling and gave us time to look round and come to our own decision about purchasing a bed.
May 13, 2025
Reply from Bensons For Beds - Yeovil685
Thank you for the wonderful review! We take pride in providing top-notch customer service and allowing our customers to make their own informed decisions. We're glad you had a pleasant experience and hope you enjoy your new bed!
Reply from Bensons For Beds - Yeovil685
Thank you so much for your kind words! Our staff takes pride in providing exceptional service and being knowledgeable and attentive to our customers' needs. We are always happy to be of assistance and look forward to welcoming you back soon.
Very polite
The lady that dealt with me an my partner was very polite and knew her stuff. Will definitely recommend
May 7, 2025
Reply from Bensons For Beds - Yeovil685
Thank you so much for your kind words! I'm thrilled to hear that you had a great experience with our team member and that you would recommend us to others. We always strive to provide knowledgeable and polite service to our valued customers. Thank you for choosing us!
Reply from Bensons For Beds - Yeovil685
Thank you for your kind review! We pride ourselves on having knowledgeable and respectful staff who provide top-notch service. We hope to see you again soon! #CustomerSatisfaction #ExcellentStaff #HappyCustomers
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