Bensons For Beds - Yeovil685 Reviews 

Very welcoming staff, provided a lot of useful detail about the products good choice of product. We were then better informed to chose the right product for us.

It was all so easy. Staff were very helpful. All going smoothly. Waiting for delivery next month.

We have bought our beds from Bensons for decades, even from the same sales lady who we have struck up a friendship. Always good service and prices. We saved over £400 in comparison to another high street name. We got similar constructed products too.

The gentleman was knowledgeable and patient, we made a quick decision and the fact that we didn't have to wait a long time for the bed to be delivered was an extra bonus,

Very happy with the overall experience of buying a new bed
Richard was superb with helping mum choose the right product.
Many thanks

Friendly and helpful information that helped us buy the right mattress for our needs .

Warm welcome
Patient with elderly customer
Not pushy but informative and helpful.

EDIT: In response to their reply below, the ONLY option I’ve been offered is to have your partner (emmieragroup) inspect the mattress randomly to a non specified set of instructions / non specified standard which will provide completely irrelevant results. Unless the results are compared to that of the mattress in store they are null and void. This is a purely a cover up that supports poor manufacturing of delivered products of inferior quality. Hence it’s a SCAM

Visited the store 3 times over 10 days to ensure the mattress was right and the one we wanted. Had the quote printed out and paid over the phone.

First issue was delivery, allegedly there was a, quote “mass sickness” across the drivers, but it just so happened that there was another delivery round the corner shortly after and my mattress could be put in with that….how lucky! Nothing suspect there at all

Second issue, once the mattress was put into place it instantly felt different (and I mean day and night different) to the one in store. Almost as if it was a completely different mattress

Went back into store on the Monday and laid on the mattress again for quite some time looking at this models reviews online, the store manager (Richard) came over and we discussed the issues and when stating that I wasn’t the only one that reported this issue he very sheepishly said “ohh it needs time to ‘soften up’”….he also very quickly alluded to a no return policy but there is an exchange policy, I hadn’t mentioned this.

Got home, went online and looked up the return policy along with consumer law etc, they don’t match, Bensons think they’re a law to themselves.

Third issue, reported all to customer support who weren’t helpful. They then stated they would want an engineers report to accept a return. Ok fine, I simply wanted to know exactly what the engineer could check since its believed there is an internal problem with the mattress not a aesthetical one. No one can tell me, all bensons say and even the ‘apparent independent third party’ company can say is: The mattress will be tested for “feel” to an “expected standard”….so basically a BS test that will tell you absolutely nothing but guarantees that Bensons have ammo for refusing return

The best bit is that customer support let slip that they are partnered with emmieragroup.com who is the alleged ‘apparent independent third party’ which answers why I was greeted with hostility when I contacted emmiera asking for more details on the inspection routine!

Needless to say Bensons will scam you with higher quality products in store and deliver inferior goods hoping you’re not OCD / Autistic enough to notice and complain…..ohh and if you are / do then don’t worry they have plan B to keep you money anyway
Now having to get citizens advice to ensure I can claim my money back via the small claims courts, absolutely ridiculous.

The sofa-bed was delivered exactly on time and was placed in the room of my choice quickly, quietly and with courtesy and essential information given about the item’s setup.

I understand why the team didn’t unpack it but as I am in my mid-eighties it would help if that was an option offered on purchase.

Staff very friendly and helpful. Gave us all the information we needed to enable us to choose what was right for us.

Friendly, helpful and knowledgeable staff.
Well presented showroom.

The price is reasonable and staff very friendly

explain everything very well and very helpful.

Greeat selection but, 1st and foremost was the knowledge and professional yet friendly attitude of the salesperson in the Yeovil Store. Tracy was informative, professional and friendly and made the process easy.

Andrew was very helpful in us choosing our mattress. He really took the time to explain the mattress's and what was good for the way we both slept. I really felt like we made an informed choice and now are looking forward to getting our mattress soon.

Very helpful and informative in store to get to a decision on what we were buying. Not able to comment yet on the outcome and delivery aspects but in store experience was positive and easy.

Andrew was nice with good sense of humor. Even with is leg pain he was still very professional and kind.

Tracy was lovely and not at all pushy. She advised us on exactly what we needed.

Tracey was so helpful and made sure I was happy with the bed I have purchased.