We were very pleased with the friendly, professional service and knowledge of the staff at Bensons Yeovil. Tracy in particular was a credit to the company and looked after us very well. To be able t... See more
Company replied
Location
Switch locationUnit 4a Houndstone Retail Park, Western Avenue, BA22 8YQ Yeovil, Yeovil, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Leah from the Yeovil branch was very welcoming and friendly, she answered all my questions,catered to my needs, was very patient and allowed me to really think about my purchase. Would high recommend... See more
Company replied
Knowledgeable lady in store helping us decide and order. Booked a delivery and was delivered bang on time
Company replied
Excellent Service from Benson Beds I would like to thank Tracy for the excellent service and support. My order arrived on time, and even though we had to change the delivery dates, everything wen... See more
Company replied
Company details
About Bensons For Beds - Yeovil685
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4a Houndstone Retail Park, Western Avenue, BA22 8YQ, Yeovil, Yeovil, United Kingdom
- 1935848746
4.8
Excellent
507 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and asked if we needed…
Very helpful and asked if we needed help as soon as we got in the store
April 16, 2025
Reply from Bensons For Beds - Yeovil685
Thank you for your kind words! We are so glad that our team was able to assist you as soon as you entered our store. We strive to provide excellent and attentive customer service to all of our customers. - Team Bensons 💜
Ottoman bed shopping
Andy was very friendly, helpful & efficient. Looking forward to receiving our new spare bed….
April 14, 2025
Reply from Bensons For Beds - Yeovil685
Thank you for the kind words, we are thrilled to hear that you had a positive experience with Andy! We are confident that you will love your new spare bed. Thank you for choosing our business.
lovely service in the Yeovil branch
lovely service in the Yeovil branch , really nice to go back 9yrs later and the same staff are there.
April 2, 2025
Reply from Bensons For Beds - Yeovil685
Thank you for choosing our Yeovil branch! We're thrilled to know you had a lovely experience and that our dedicated staff made a lasting impression. We appreciate your loyalty and hope to see you again soon!
Bensons for beds
I walked into Bensons for Beds on Wednesday 2nd April and bought an ottoman type bed a firm mattress and a headboard Yeovil branch. The shop assistant Leah was very helpful and explained everything clearly.
I am very satisfied with the service I received.
April 2, 2025
Reply from Bensons For Beds - Yeovil685
Thank you so much for taking the time to share your positive experience at Bensons for Beds! We're thrilled to hear that our team member, Leah, provided exceptional service and helped you find the perfect ottoman bed, mattress, and headboard. Your satisfaction is our top priority and we look forward to assisting you again in the future.
Excellent advice
Excellent advice
Quick delivery
Delivery team on time , quick and polite.
April 1, 2025
Reply from Bensons For Beds - Yeovil685
We appreciate your positive feedback! We're happy to hear that you received excellent advice and quick, polite delivery service. Take care, Megan at Customer Care
Reply from Bensons For Beds - Yeovil685
We're glad you found our team member helpful and knowledgeable. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
Quick and helpful service from the…
Quick and helpful service from the member of staff.
March 29, 2025
Reply from Bensons For Beds - Yeovil685
We appreciate you taking the time to share your positive experience! We're glad our staff provided quick and helpful service. Take care, Megan at Customer Care
Reply from Bensons For Beds - Yeovil685
We appreciate your kind words! We are so glad you enjoyed our friendly team and excellent service. Thank you for choosing us, Megan at Customer Care
Such a helpful lady that helped us pick…
Such a helpful lady that helped us pick the right bed and mattress and feel like it’s a bit better quality than dreams beds would always recommend
March 27, 2025
Reply from Bensons For Beds - Yeovil685
We're happy to hear that our team member was so helpful in guiding you to the perfect bed and mattress. We appreciate your recommendation and are grateful for your feedback, Megan at Customer Care
*excellent reception and attention to…
*excellent reception and attention to our requirements.Tracy appeared to have an excellent grasp of her profession. Most unusual these days.
March 29, 2025
Reply from Bensons For Beds - Yeovil685
We're happy to hear that you received excellent attention and service. It's great to know that you found our team member's expertise impressive. Thank you for your positive feedback, Megan at Customer Care
Excellent service from start to finish
Excellent service from start to finish. Andrew instite and John and his mate delivered it swiftly and professionally
March 18, 2025
Reply from Bensons For Beds - Yeovil685
We're happy to hear that you had such a positive experience with our service. We appreciate you mentioning the team's swift and professional delivery! Thank you for choosing us, Megan at Customer Care
Good experience at Yeovil store.No high…
Good experience at Yeovil store.No high pressure sales chat,just helpful information .com salesman.
Andrew when needed.
March 18, 2025
Reply from Bensons For Beds - Yeovil685
We're glad you enjoyed your experience at the Yeovil store. It's great to know the information provided was helpful and that you appreciated the no-pressure approach. Thanks for your feedback, Megan at Customer Care
The two members of staff where lovely…
The two members of staff where lovely cheery and helpful, just a shame so expensive!!
March 18, 2025
Reply from Bensons For Beds - Yeovil685
We're happy to hear that our staff were lovely and helpful! We appreciate your feedback regarding the cost and will take it into consideration. Take care, Megan at Customer Care
We were met by Tracey
We were met by Tracey. Who took the time to find out what we were looking for.Then showed us around and explained the different options,she then left us alone to browse and make a decision.
February 22, 2025
Unprompted review
Reply from Bensons For Beds - Yeovil685
We're happy to hear that you had a positive experience. We appreciate that our team member took the time to understand your needs and provide helpful information while allowing you to browse comfortably. Thank you for your feedback, Megan at Customer Care
GOOD SERVICE FROM BENSONS
Helpful and knowledgeable staff in local branch. Good email and text communication, I was kept updated constantly. Bed was delivered in the time-slot given, and friendly delivery men.
Only slight negative is the quality of the bed frame, a bit cheaply made for the price but guess that’s the standard nowadays, lovely mattress though and good to see it’s made in UK.
February 27, 2025
Reply from Bensons For Beds - Yeovil685
We appreciate your feedback regarding our staff's knowledge and communication. We're happy the delivery was smooth. We've noted your comments about the bed frame's quality and are glad you like the mattress and its UK origin. Thank you for your review, Megan at Customer Care
Good advice and a welcoming manner
Good advice and a welcoming manner. The various mattress options were explained well.
March 8, 2025
Reply from Bensons For Beds - Yeovil685
We're happy to hear that you found our advice helpful and felt welcomed. We're glad our explanations of the mattress options were beneficial to you. Thank you, Megan at Customer care
Tracey
Tracey, the lady who serviced us, was not pushy but initially just greated us on entering the shop. Within a few minutes she tried to ascertain what we were looking for. Although she told us what was available, she let us try the mattresses and left us to it. In the end she gave us a quote, as we changed our mind about the size of bed we could accommodate. The quote now included a devan base and recycling. We left the shop, had lunch and then returned to conclude our business. Nice job Tracey. As a former retail manager, I would be proud of a sales consultant like Tracey.
March 2, 2025
Unprompted review
Reply from Bensons For Beds - Yeovil685
We're happy to hear that you had such a positive experience. We appreciate your comments regarding the service you received while choosing the right mattress. It's great to know that our team member provided excellent support. Thank you for your feedback, Megan at Customer Care
I am very happy with my new Air 9.0…
I am very happy with my new Air 9.0 slumberland mattress, so comfortable and am sleeping really well.
The store in Yeovil was very helpful and didn’t feel rushed at all, when trying to decide which mattress to buy.
There is a very good range of mattresses to try and choose from at this store. Would definitely use Bensons for beds again.
January 25, 2025
Unprompted review
Reply from Bensons For Beds - Yeovil685
We're happy you're sleeping well on your new Slumberland mattress! It's great to hear that our team in Yeovil was helpful and that you found a good range to choose from. Thank you for recommending us, Megan at Customer Care
Reply from Bensons For Beds - Yeovil685
We appreciate that our staff was helpful and not too intrusive. Thank you for your positive feedback; we value it greatly. Take care, Megan at Customer Care
Great service and knowledgeable staff…
Great service and knowledgeable staff also very cheerful and helpful-couldn’t fault them at Yeovil branch-excellent!
February 20, 2025
Reply from Bensons For Beds - Yeovil685
We appreciate your positive feedback! We are so glad to hear that you received great service from our cheerful and helpful staff at the branch. Thank you for your review, Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.