We went to look for a new mattress. Left alone for about 5 minutes, then a gentleman came over, introduced himself and said any questions I'm happy to help. Sorry I forgot his name. Anyway we t... See more
Company replied
Location
Switch locationUnit 2 Clifton Moor Retail Park, Unit 2 Stirling Road, YO30 4XZ York, North Yorkshire, GB
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Bensons for Beds means a good nights rest. The staff in the York store explained everything to us and the purchasing system was easy to use. We received lots of messages informing us about the pro... See more
Really good experience in store at York but unfortunately they couldn't match your online price so I had to order online. From start to finish all was good, frequent updates and friendly staff. I just... See more
Company replied
We had very helpful and knowledgeable sales assistant who explained the differences between various bases and mattresses so it made our job of finding the right bed much easier! He was very helpful!!!... See more
Company replied
Company details
About Bensons For Beds - York553
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Clifton Moor Retail Park, Unit 2 Stirling Road, YO30 4XZ, York, North Yorkshire, United Kingdom
- 1904693123
4.8
Excellent
643 reviews
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Very helpful and great options and…
Very helpful and great options and layout of the store
September 17, 2026
Reply from Bensons For Beds - York553
We're so pleased to hear you found our store helpful and appreciated the options and layout. Thank you for your wonderful feedback!
Team Bensons
Sonya was really helpful and soo kind…
Sonya was really helpful and soo kind words only can’t express how good she was she is definitely an asset to Bensons
September 15, 2026
Reply from Bensons For Beds - York553
Thank you for your wonderful feedback! We're thrilled to hear that Sonya made such a positive impact during your visit. She truly embodies our commitment to excellent service. We appreciate your support and look forward to welcoming you back to Bensons soon!
The store was well presented with a…
The store was well presented with a knowledgeable staff member able to assist in making the right choice of design and fabric colour.
September 16, 2026
Unprompted review
Reply from Bensons For Beds - York553
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our staff and found the store well presented. We strive to help our customers make the best choices. We look forward to serving you again soon!
The lady in the mansfield store was…
The lady in the mansfield store was very helpful. Happy to help. And arrange ever
everything.
The delivery service people was polite and took all the rubbish with them. And place the bed where I wanted it.
September 17, 2026
Reply from Bensons For Beds - York553
We're so pleased to hear about your positive experience with our Mansfield store team and their helpfulness in arranging everything. It's also wonderful to know that our delivery service was polite, efficient, and placed your bed exactly where you wanted it. Thank you for sharing your feedback!
Team Bensons
The sales assistant was extremely…
The sales assistant was extremely helpful, patient and knowledgeable
September 17, 2026
Reply from Bensons For Beds - York553
Thank you for your wonderful feedback! We're thrilled to hear that our sales assistant provided you with such great service. We strive to ensure our customers feel supported and informed. We look forward to welcoming you back soon!
Staff really helpful
September 16, 2026
Reply from Bensons For Beds - York553
Thank you for your kind words! We're thrilled to hear that our staff was able to assist you. We strive to provide excellent service, and your feedback motivates us to keep up the good work. We look forward to welcoming you back soon!
Great service & knowledge
Great service - staff at Clifton Moor York were brilliant. My current mattress was like a concrete block and I had a very specific set of requirements so I didn’t make a mistake again. Short of having an instore sleepover , the team made sure I covered my options and was happy This is like sleeping on a cloud - so happy! Thank you guys ! True customer service. Please make sure you tell them.
September 12, 2026
Reply from Bensons For Beds - York553
We are absolutely thrilled to hear you had such a positive experience at our Clifton Moor York store! It's wonderful that our team helped you find the perfect mattress to meet your specific needs. We are so glad you're enjoying sleeping on a cloud!
Team Bensons
Great to experience with sales advisor…
Great to experience with sales advisor in store. Nice offers and wide range of products to choose from
September 13, 2026
Unprompted review
Reply from Bensons For Beds - York553
We're so pleased to hear you had a great experience with our sales advisor in-store. It's wonderful that you found our offers appealing and our product range extensive. Thank you for your kind words!
Team Bensons
The delivery men (Michael and Peter
The delivery men (Michael and Peter - I think that was their names) were most helpful and curteous.
September 6, 2026
Reply from Bensons For Beds - York553
We're so pleased to hear that our delivery team provided such helpful and courteous service. Thank you for sharing your positive experience with us!
Team Bensons
Excellent service
Excellent service, good communication from ordering to delivery. Stew and Lee the delivery guys were amazing-so fast! Highly recommend Bensons-so much choice and very knowledgeable.
September 4, 2026
Reply from Bensons For Beds - York553
Thank you for your fantastic review! We're thrilled to hear you had such a positive experience with our team, especially Stew and Lee. Your recommendation means a lot to us, and we look forward to serving you again soon. Enjoy your purchase!
Your sales lady Emma gave us a…
Your sales lady Emma gave us a fantastic experience at your sales offices. I have never had such a good and informative experience
August 19, 2026
Reply from Bensons For Beds - York553
Thank you for your wonderful feedback! We're thrilled to hear that Emma provided you with such a fantastic and informative experience. We pride ourselves on excellent customer service, and it's great to know we hit the mark. We look forward to serving you again!
Straightforward from shop to delivery
Straightforward from shop to delivery. Friendly, efficient and professional attention throughout.
August 29, 2026
Reply from Bensons For Beds - York553
Hi Richard,
Thank you for your lovely review! 😊 We're delighted to hear your experience was straightforward from the showroom right through to delivery. Providing friendly, efficient, and professional service at every stage is exactly what we strive for. Thank you for choosing us, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist⭐
Reply from Bensons For Beds - York553
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our staff. We take pride in our team's professionalism and dedication. We look forward to serving you again soon!
Really good experience in store at York…
Really good experience in store at York but unfortunately they couldn't match your online price so I had to order online. From start to finish all was good, frequent updates and friendly staff. I just find it hard to think that you charge £60 to take away our existing mattress! Make it affordable please.
August 29, 2026
Reply from Bensons For Beds - York553
Thank you for your feedback! We're thrilled to hear you had a great experience in our York store and appreciate your understanding regarding the pricing. We value your input on the mattress removal fee and will certainly take it into consideration. We hope to serve you again soon!
Reply from Bensons For Beds - York553
We're so pleased to hear that you found our salesperson knowledgeable, our showroom superb, and our delivery team excellent. Thank you for your wonderful feedback!
Team Bensons
Amazing service
Paul @ the Clifton moor branch was incredibly helpful with an amazing knowledge and understanding of what we needed.
The whole experience was a pleasure and I would definitely recommend Bensons for beds without hesitation
August 26, 2026
Reply from Bensons For Beds - York553
Thank you for your fantastic review! We're so pleased to hear that your experience was a pleasure and that our team member provided such amazing knowledge and understanding. We truly appreciate your recommendation and look forward to welcoming you back.
Team Bensons
It would have been 5 stars but the…
It would have been 5 stars but the sales advisor at York advised us that it was in "our best interests to buy direct from the store rather than online". This was a mistake as buying online gives customers goods return rights if you are not happy with the product that you will lose should you buy direct from store. We feel we were misled by the store colleague by him persuading us to buy from the store and franky feel "conned", he should not have told us that "it was in our best interests to buy from store" this is not true. We are unhappy with the buying experience because of this. Future customers beware!!!!!
August 8, 2026
Unprompted review
Reply from Bensons For Beds - York553
Hello,
We're sorry to hear that you feel disappointed with your purchasing experience. We certainly never want any customer to feel misled, and we apologise if the advice provided in store has left you feeling this way.
We'd like the opportunity to look into your concerns further and better understand the information that was provided during your visit to our York store. We have sent a request for your order details. We can then support you further.
Thank you,
Megan | Customer Care Specialist
I took your advice and was sold a…
I took your advice and was sold a mattress for my bad back… It took six weeks to arrive, it was lumpy and made my back worse, you then sold me another mattress with assurances that it would be best for my bad back, it had a gell topper and was £1000…
It made my back so bad that I had to sleep on the floor.
Eventually I went back to you and asked to change the bed, I paid £4000 for another Hypnos mattress which to be fair is helping my back and is very comfortable for me, but what a performance to get the right mattress.
The whole thing took the best part of a year because you take 6 weeks to be able to deliver. Yet again the delivery was good, but why sell cheap nasty mattress to people who need a bed to help their backs! And why take 6 weeks to deliver, 6 weeks is way too long to have to wait when you have paid for the mattress…
August 23, 2026
Reply from Bensons For Beds - York553
Hello,
Thank you for taking the time to leave your feedback. We are sorry to hear about your experience and appreciate how frustrating and prolonged this process has been for you.
Your feedback is important to us and will be reviewed internally.
We sincerely apologise for the disappointment caused and thank you for your review,
Megan | Customer Care Specialist
Clear advice from the showroom staff in…
Clear advice from the showroom staff in York and plenty of time given to evaluate options.
Order and delivery process very smooth.
August 21, 2026
Reply from Bensons For Beds - York553
We're so pleased to hear that you received clear advice from our showroom staff in York and had plenty of time to evaluate your options. It's wonderful that your order and delivery process was very smooth. Thank you for your kind feedback!
Team Bensons
Reply from Bensons For Beds - York553
Thank you for your wonderful feedback! 😊 We're delighted to hear that you experienced a friendly, helpful team with no hard sell, giving you the time and space to make the right choice for you. After all, choosing a new bed should feel comfortable from the very start! 🛏️
Thanks again for choosing us — enjoy every cosy moment!
Megan | Customer Care Specialist
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