Lauren went the extra mile going back and forth to secure at least some payment from the previous tenants' deposit after they left my family home with damage, dirt and the garden in a total mess. Ryli... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our experience with Beresfords in Upminster has been outstanding from start to finish, thank you for finding new tenants within two weeks house went for rental and tenants moving in. Chris and team k... See more
Company replied
The service and communication with Berefords has been brilliant from the start. Hannah was welcoming and warming when we had our view. Able to answer our questions and going through an estate agent fo... See more
Company replied
I can’t thank Beresfords enough for helping me find a lovely home to rent. The whole process was made so easy, and the team was always available whenever I needed support. A special shout out to... See more
Company replied
Company details
Information provided by various external sources
Beresfords are Essex’s largest family owned independent estate agency and have been successfully operating for over 45 years. Established in 1968 by RD and EG Beresford as an independent practice in Upminster. Our current Chairman and Managing Director...
Contact info
Springfield Lyons Approach 10, CM2 5LB, Chelmsford, United Kingdom
- www.beresfords.co.uk
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
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The staff in Beresfords lettings
The staff in Beresfords lettings
Department have been very professional & helpful in all matters relating to the change of tenancy in my property.
July 30, 2026
Unprompted review
Reply from Beresfords
Hi John
Thank you for providing us with your recent feedback. I am pleased that you have found our lettings team to be helpful and informative during your recent change of tenancy within your property. We all very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Efficient and helpful
August 1, 2026
Unprompted review
Reply from Beresfords
Hi Amanda
Thank you so much for your kind words and 5-star rating which are very much appreciated.
Steven Bond
Managing Director - Residential Lettings
Reply from Beresfords
Hi Gill
Thank you for your kind words and 5-star rating which are much appreciated.
Steven Bond
Managing Director - Residential Lettings
Professional and caring service from…
Professional and caring service from everyone at beresford
July 30, 2026
Unprompted review
Reply from Beresfords
Hi Cecilia
We very much appreciate your kind words and 5-star rating and hope we can assist you further in the future.
Steven Bond
Managing Director - Residential Lettings
Always pleasure to work with this…
Always pleasure to work with this estate agency - Jazmin has been extremely helpful and speedy to deal with check out procedure.Thank you once again.
July 30, 2026
Unprompted review
Reply from Beresfords
Hi Egle
Thank you for posting your recent feedback. I am glad that Jazmin in our Property Management team has assisted you efficiently with your recent check out. I know she will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Amazing reps. Been with them since years and never let down
Exceptional Service from Lauren and the Team.
I've been a client for years, and I can confidently say that the service I've received, particularly from Lauren, has been consistently amazing. I have never been let down. Their responsiveness is truly outstanding; I always receive a prompt reply to any query or concern I have.
Highly recommended.
July 29, 2026
Unprompted review
Reply from Beresfords
Thank you for providing us with your detailed review. It was great to read that having worked with us for so many years now, you continue to be consistently happy with the service you receive from Lauren and her team, who have always been on hand to answer your queries in a quick and efficient manner. We all very much appreciate your kind words and hope to continue working with you long into the future.
Steven Bond
Managing Director - Residential Lettings
Great communication and help throughout…
Great communication and help throughout the process
July 25, 2026
Unprompted review
Reply from Beresfords
Thank you for providing us with your recent feedback. I am pleased that you have been happy with the service you have received and have felt you have been kept well informed throughout. We all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Beresford”s in Braintree
Beresford”s in Braintree, what can I say they have been absolutely outstanding in helping my 89 year old father find his dream flat. The staff there bend over backwards to help you, I am so thankful and grateful to them for all their help. I want to give a special thank you to both Archie, Christine and a lovely lady I spoke to today (21/07/2026). I would highly recommend using this company if you are looking to rent or buy, you would not regret it as they take all the hard work out of it.
July 21, 2026
Unprompted review
Reply from Beresfords
Thank you so much for posting your recent feedback. It is great that our lettings team in Braintree have been able to find your father a suitable property, and that Archie and Christine were particularly instrumental in achieving this. It's great that you would not hesitate in recommending us to others and we wish your father every happiness in his new home.
Steven Bond
Managing Director - Residential Lettings
Very helpful throughout the letting…
Very helpful throughout the letting process and very prompt responses to our emails and phone calls
July 18, 2026
Unprompted review
Reply from Beresfords
Hi Geoffrey
Thank you for your recent review. I am pleased that have found the process of letting a property with us to be relatively easy and that our staff have kept you fully up to speed throughout with progress. We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Absolutely rude.
Paid over £700 for a holding deposit, get told in an email we are not getting it back due to alleged misleading information about a CCJ my partner knew nothing about. Both manager and assistant manager very rude, no empathy, no apology. Why would anybody in their right mind send that kind of money to risk losing all of that if they knew they were lying?!
July 21, 2026
Unprompted review
Reply from Beresfords
Hi Sarah
I am sorry that you felt our staff were rude to you during your tenancy negotiations and that we would not refund your initial holding deposit. Prior to entering into any tenancy application we provide all tenants with a copy of our Terms of Business and encourage them to read thoroughly. As a business, our staff undertake considerable time in processing a tenancy application and will always explain to tenants that they must be fully transparent when completing their initial application forms, especially in terms of any credit issues. In this particular case I note that you were both unaware of existing CCJs. However, as a business we have very clear guidelines in place at the outset of any tenancy application, especially linked to our standard Terms and Conditions. As I am sure you will appreciate, it would be very easy for every tenant to state that they were not aware that there were existing CCJs in place if this meant the return of their initial deposit. I am very surprised that you found the approach of our staff inappropriate, as the large majority of reviews that we receive from customers make specific reference to the positive attitude and approach of our personnel. Nonetheless, I appreciate you sharing your thoughts and will be discussing your feedback further with those members of staff concerned.
Steven Bond
Managing Director - Residential Lettings
All staff involved where so helpful and…
All staff involved where so helpful and they worked hard to find us a property and would highly recommend
July 18, 2026
Unprompted review
Reply from Beresfords
Hi Ricky
Thank you for providing us with your feedback. I am pleased that you have been happy with the service our staff have provided to you and it is great that you would not hesitate in recommending us to others. We all appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Rylie
Rylie is very knowledgeable and took the time to explain the whole rental process clearly. What really stood out was her reliability, if she said she would call me back or do something she would do it.
June 1, 2026
Unprompted review
Reply from Beresfords
Hi Lauren
Thank you for providing us with your recent review. I am pleased that you were happy with the service you received from our lettings team in Brentwood, and in particular Rylie, who explained everything regarding renting a property to you in detail and kept you fully informed throughout the process. I know she will be very grateful for your kind words and we all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Barbara has carried out an extremely…
Barbara has carried out an extremely thorough and detailed inspection at my property.
The report which Barbara has produced with the many illustrative photographs has proved a really great record and a valuable time saver.
An extremely professional job done - Thank you.
July 1, 2026
Unprompted review
Reply from Beresfords
Hi Peter
Thank you for providing us with your recent feedback. It was great to read that the inspection recently carried out at your property by Barbara from our Dunmow lettings office was thorough and that she provided you with a detailed report. I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
I would give minus if I could
I would give minus if I could, the listing they did was awful you couldn't tell from the main picture which house was for sale, they in 6 months had maybe 1 viewing they didn't even tell us about, and then when we wanted to leave them in the months notice we had to give they suddenly got 3 more viewings - they was only telling 1 executor when there was viewings until we complained, then they blocked my child from helping me as in elderly because they decided to take orders from a non executor terrible terrible company very unhelpful , don't listen to what you ask, don't hardly even get back to you if they even do, if your house is worth over 500k 100% avoid and go with James &co or anyone else especially if it's the ingatestone branch I won't name the lady who was hard work there
November 8, 2025
Unprompted review
Reply from Beresfords
I have read the contents of your recent review Sarah and wanted to reply to you personally. I am naturally concerned and disappointed with the comments made within, but am unsure if we have dealt with you directly during this transaction?
Having carried out a detailed appraisal of the file and spoken with individuals who dealt with the property, your name is not one we have noted on file. I would point out however, we do have a log of all file notes, outlining conversations by phone and email, which have been recorded in real time as matters progressed and therefore cannot be amended thereafter.
When we obtained instructions to sell the property, we acted in good faith and were not informed that any other parties were to be kept updated. This we established when carrying out our due diligence, and as a result, contacted the other parties in question and kept them updated throughout this transaction.
To suggest instruction was taken from a third party is unjustified. File notes indicate updates were provided to both executors throughout the marketing of this property and responses have been copied to file.
Interest in a particular property will always be determined by the selling price, and a lack of viewings will usually indicate the property is priced above market value. Whilst we will do all possible to generate maximum interest and price, a review of the selling price may sometimes be necessary to generate activity. This decision will be based on comparable evidence, and it is the seller’s choice as to whether they go ahead.
I am sorry we could not find you a suitable buyer, despite tailoring a marketing strategy dependent upon your individual circumstances and wish you every success with your future endeavors.
Please do not hesitate to contact me directly on a.horsley@beresfords.co.uk, if I can be of any further assistance.
Alison Horsley, Customer Service Director.
I have been with Beresford's for many…
I have been with Beresford's for many years and have nothing but praise for them, Lauren Mobsby has always been so helpful and friendly and has always gone out of her way to accommodate me and be fair with me. she also gives very good advice when needed.
July 8, 2026
Unprompted review
Reply from Beresfords
Hi Christina
Thank you for providing us with your recent feedback. I was pleased to read that having worked with us now for a number of years, you continue to be impressed with the level of service we provide to you, and in particular the help and assistance you receive from Lauren in our Property Management department. I know she will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
I can not thank Debbie and her co…
I can not thank Debbie and her co workers enough for helping through a complicated period. They were also there with help and advice and always kept me informed of what was going on. Again I can not thank them enough. Debbie and her team outstanding
July 4, 2026
Unprompted review
Reply from Beresfords
Hi Neil
Thank you so much for providing us with your recent review. It was great to read that Debby and her lettings team in Braintree have been supportive and helpful during a stressful time, providing you with their advice and assistance along the way. I know they will all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Great people skills
To be honest some estate agents are not interested in lettings. Beresfords were really good. I needed either new build on the market or refurbished on the market. And to where I needed and wanted to live. The communication was second to none, always keeping myself up to date. The people skills were great and that’s all you want in life. I am being honest the other estate agents local to me , we’re not really helpful, and the communication skills were some what lacking and definitely did not understand what I was looking for. Maybe they were having a bad day. Or that’s them in general. Definitely recommend Beresfords as all we want in life is an easy experience and good communication face to face, ten out of ten for me 👍.
July 4, 2026
Unprompted review
Reply from Beresfords
Hi Mark,
Thank you so much for your detailed feedback, your comments are very much appreciated. You don't say where you are based but I was pleased to read that our local branch have provided you with a great service and been in constant communication with you, answering any queries or questions you may have had. It is great that as an agency we have stood out to you regarding the lettings service we offer our clients in relation to other agents. We all very much appreciate your kind words and 5-star rating and hope that we can be of assistance to you again in the future.
Steven Bond
Managing Director - Residential Lettings
Beresfords in Braintree Delivered!
The service from Debbie, Archie and the rest of the team have been absolutely flawless. From my initial enquiry, through to the tenants moving in, I have been kept informed throughout the entire process. I spent time comparing the services and fees charged between other letting agents and found the professionalism and service offering to be far superior than other local agents. Debbie promised and delivered.
June 30, 2026
Unprompted review
Reply from Beresfords
Thank you so much for posting your review. I was pleased to read that Debby and her team in Braintree provided you with a professional and informative service throughout your recent dealings with them. I know they will all be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Reply from Beresfords
Hi James,
Thank you for your kind words and 5-star rating which are very much appreciated.
Steven Bond
Managing Director - Residential Lettings
Vital to use a letting agent
Lauren went the extra mile going back and forth to secure at least some payment from the previous tenants' deposit after they left my family home with damage, dirt and the garden in a total mess. Rylie was able to quickly find me new tenants who seem much nicer and will hopefully enjoy their stay. Adam provided sound advice throughout, as usual for Beresfords.
June 12, 2026
Unprompted review
Reply from Beresfords
Thank you for your detailed feedback. I was sorry to hear that your property was not left in the condition we would expect from the previous tenants, but I am pleased that Lauren was able to assist you in securing some payment for some of the damage incurred. It is also great to know that Rylie was able to swiftly find you some suitable new tenants for your property. I know the whole team will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
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