Lauren went the extra mile going back and forth to secure at least some payment from the previous tenants' deposit after they left my family home with damage, dirt and the garden in a total mess. Ryli... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Our experience with Beresfords in Upminster has been outstanding from start to finish, thank you for finding new tenants within two weeks house went for rental and tenants moving in. Chris and team k... See more
Company replied
The service and communication with Berefords has been brilliant from the start. Hannah was welcoming and warming when we had our view. Able to answer our questions and going through an estate agent fo... See more
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I can’t thank Beresfords enough for helping me find a lovely home to rent. The whole process was made so easy, and the team was always available whenever I needed support. A special shout out to... See more
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Company details
Information provided by various external sources
Beresfords are Essex’s largest family owned independent estate agency and have been successfully operating for over 45 years. Established in 1968 by RD and EG Beresford as an independent practice in Upminster. Our current Chairman and Managing Director...
Contact info
Springfield Lyons Approach 10, CM2 5LB, Chelmsford, United Kingdom
- www.beresfords.co.uk
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
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Debby was amazing & very professional.
Debby was amazing & very professional.
June 4, 2026
Unprompted review
Reply from Beresfords
Hi Ken
Thank you for providing your feedback. I know that Debby and her team in Braintree will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Such a lovely experience
Such a lovely experience. I feel that they feel happy for us getting a new home. Very professional and smooth experience. Thank you Debbie, for everything! I highly recommend you guys! 🙏
June 24, 2026
Unprompted review
Reply from Beresfords
Hi Madalina
Thank you for your recent review.
I am pleased that you found Debby and our lettings team in Braintree to be both professional and efficient during your recent dealings with them and you have now found a suitable property. We wish you all the best in your new home and thank you for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Terrible service
Terrible service
. Lack of communication, incorrect information when they do eventually touch base
Quick to get the sale but to provide information when something goes wrong,They find it easy to hide behind each other
Will return emails when they are selling but once sold they take days to reply and you have to chase for a response
New homes team are by far the worst department I’ve ever dealt with!!!
None of the management want to take accountability and ownership of a situation.
June 9, 2026
Unprompted review
Reply from Beresfords
Hi Rob,
Having read your recent review, I am naturally concerned and disappointed with the comments made within.
Following a detailed appraisal of your file and subsequent contact with individuals who dealt with your purchase, it would appear file notes outline a different view to your own in terms of how events unfolded throughout this transaction. These notes, outlining conversations by phone and email, are recorded in real time as matters progress and cannot be amended thereafter.
As you were aware from the outset when you viewed the property, the development was in the hands of administrators as the original builder had gone into liquidation. Whilst another builder has since been instructed by the administrators to complete the development, they have 'inherited' the site with no pre-existing knowledge of any issues that may have been outstanding.
With any sale, there is a legal process which takes place and we have no way of knowing from the outset as to what issues may crop up. We can only be guided by information passed on to us by third parties and sometimes this can change, dependent upon circumstances.
This site has proved to be particularly challenging for all involved, due to the reasons I have outlined above. My colleagues have worked tirelessly trying to progress this transaction through to exchange but unfortunately, as one issue is resolved, another arises and this is outside of our control. I can assure you, we are equally as frustrated but to suggest there has been a lack of communication is a little unfair.
My colleagues have been transparent throughout your journey and can only pass on updates as they become available. I am sorry you have felt the need to withdraw from your purchase, but it was always made clear to you that we were unable to provide any timescales.
Please do not hesitate to contact me if I can be of further help on a.horsley@beresfords.co.uk.
Professional and Friendly
Barbara is professional, polite, friendly and understanding, she always listens to any things that are raised and passes them on and explains what she’s doing as she goes along. Thank you.
June 15, 2026
Unprompted review
Reply from Beresfords
Thank you for posting your recent review. I am pleased that Barbara in our lettings office in Dunmow has been assisting you efficiently and keeping you fully informed throughout your dealings with her. I know she will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
I was shown a property that was out of…
I was shown a property that was out of my price range and they knew it.
I fell in love with it and my offer was refused as not enough.
I should never have been shown it as the agent knew I was going to offer less as it was all I had.
May 15, 2026
Unprompted review
Reply from Beresfords
Hi Donna,
Having read your recent review I am naturally concerned and disappointed with the comments made within.
Following a detailed appraisal of your file, and your subsequent contact with our Witham branch, it would appear file notes outline a different view to your own in terms of how events unfolded throughout this transaction.
The property came back on the market recently as you are aware and you were given the opportunity to view. Your circumstances were presented to the seller who seriously considered your subsequent offer, but unfortunately, another potential buyer viewed who was in a stronger buying position than you.
Time is of the essence with any potential purchase, particularly as in this case, when a property proves to be popular. Whilst it is in our interest to put forward any offers to a seller, it is ultimately the seller’s choice when deciding which purchaser to go with. Their decision will usually be based on amount offered and the purchaser’s buying position. Unfortunately in this case, the seller decided to go with the other party.
I am sorry you were unable to achieve the outcome you desired and can reassure you the office will keep you fully informed of other suitable property as it becomes available.
Alison Horsley, Customer Services Director.
Katy was helpful
Katy was helpful
Answered all questions
Such a good service. Thank you.
June 6, 2026
Unprompted review
Reply from Beresfords
Hi Joanne,
Many thanks for providing us with your feedback. I was pleased to read that you were happy with the service you received from Katy and that she was able to answer your questions and queries effectively. I know she will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
A pleasure to do business with
Well, it’s always a bit stressful trying to find somewhere suitable to live and when you think you’ve found the perfect home, it’s already gone. It was a pleasure dealing with Beresfords Debby was very helpful and kind and informative and found the perfect home for me. I am extremely thankful and can not wait to move in. Thank you to Debby and Christine and the team at Beresfords Braintree for everything.
June 12, 2026
Unprompted review
Reply from Beresfords
Hi Dean
Thank you for providing us with your detailed feedback. It's great that after a difficult start in your search for a suitable property to rent, our lettings team in Braintree, and Debby in particular, were able to assist you in finding your perfect home. I know the whole team will be very grateful for your kind words and we wish you well with the move.
Steven Bond
Managing Director - Residential Lettings
We would like to thank the lettings…
We would like to thank the lettings team, in particular Lauren McComish and Oliver Hazell for their friendly and swift response to any queries we had.
June 4, 2026
Unprompted review
Reply from Beresfords
Hi Stephen
Thank you very much for your recent review. I am pleased that our Property Management team, and in particular Oliver and Lauren, were able to assist you in a friendly and efficient manner and answering any queries you had. I know the whole team will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
The inventory was easy the agent put us…
The inventory was easy the agent put us at ease.
June 8, 2026
Unprompted review
Reply from Beresfords
Hi Wendy
Thank you for your kind words and 5-star rating which are very much appreciated.
Steven Bond
Managing Director - Residential Lettings
I recently rented a property through…
I recently rented a property through Beresfords in Billericay and had a fantastic experience from start to finish.
The whole team was incredibly helpful, professional and always available to answer any questions I had throughout the process. Moving home can be stressful, but they made everything straightforward and kept me informed every step of the way.
A special thank you to Lynn, James and Paul for all their support, patience and assistance. Nothing was ever too much trouble, and their friendly approach made a real difference.
I would highly recommend Beresfords Billericay to anyone looking to rent or buy a property. Thank you again for all your help!
Adriana B.
June 6, 2026
Unprompted review
Reply from Beresfords
Thank you so much for providing us with your detailed feedback. I was pleased to read that you have had a positive experience whilst renting a property through us, and that our lettings team in Billericay have been supportive and informative from start to finish. It's great that you would not hesitate in recommending us to others and we all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Lauren McComish end of tenancy
Lauren McComish has been so helpful on this matter and very knowledgeable also. Keeping me up to date and very quick to respond to any enquiries.
Thank you so much Lauren
June 9, 2026
Unprompted review
Reply from Beresfords
Thank you for providing us with your recent review. I am pleased that Lauren was able to assist you efficiently and swiftly with your queries and questions. I know she will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
The team at Beresfords have been…
The team at Beresfords have been exceptional - professional and friendly at all times and they work quickly and efficiently. Im really impressed!
June 9, 2026
Unprompted review
Reply from Beresfords
Hi Barry
Thank you for providing us with your feedback. We are pleased that you have been happy with the service we have provided and that you found our staff to be friendly and efficient. We all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
We received excellent and professional…
We received excellent and professional service from Lauren McComish at Beresfords - we were always kept up to date with progress and kept fully informed throughout. Thank you for your help.
May 30, 2026
Unprompted review
Reply from Beresfords
Hi Paul
Thank you so much for your recent review. I am pleased that you were happy with the service you received from Lauren in our Property Inspections team, and that you felt you were kept fully informed of progress. I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Jazmin was really helpful and…
Jazmin was really helpful and accommodating to my requirements.
June 4, 2026
Unprompted review
Reply from Beresfords
Hi Phil
Thank you for posting your recent feedback. We very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Had a great experience in my time with…
Had a great experience in my time with Beresfords as a letting agent for my rental property. They were always happy to assist with any queries I had - helpful and reassuring with knowledge and expertise. Lauren Johnson in particular was an excellent point of contact - thanks for all your help and words of wisdom Lauren!
June 3, 2026
Unprompted review
Reply from Beresfords
Hi Sarah,
Thank you for providing us with your positive feedback regarding the service you have received from us as a landlord, whilst renting your property through us. I am pleased that you have found our team in Upminster to be helpful and knowledgeable, and always able to assist you with any queries or questions you may have had. We very much appreciate your kind words and look forward to working with you again in the future.
Steven Bond
Managing Director - Residential Lettings
We recently put our house on the market…
We recently put our house on the market with Beresfords Estate Agents and from day one we were extremely well looked after by Charlotte Micallef and Josh Sutherland.
Both Charlotte and Josh were very professional, approachable, and supportive. Selling a house can be stressful, but their communication, knowledge, and calm approach made the whole process feel more manageable.
Unfortunately, we had to remove our house from the market for personal reasons, and even though by then they had sold our property, they fully understood our situation, and we never felt they were disappointed we had to pull out of the deal.
We really appreciated this and would highly recommend both of them, and Beresfords Estate Agents, to anyone looking to buy or sell a property.
June 1, 2026
Unprompted review
Reply from Beresfords
Many thanks Eddy for your 5 star award and kind recommendation for Charlotte and Josh from our Upminster office. Both are focused on providing the best possible customer care and will do everything within their power to ensure the process is stress-free, guiding and supporting from the first point of contact. They will appreciate you sharing your experience and whilst you were not able to move forward on this occasion, I hope that we can be of further assistance in the future.
Alison Horsley, Customer Service Director.
Our experience with Beresfords Lettings in Upminster …
Our experience with Beresfords in Upminster has been outstanding from start to finish, thank you for finding new tenants within two weeks house went for rental and tenants moving in. Chris and team kept us informed at all times. A big thank you to Chris, Charlie, Taylor and Ella you have all been amazing. We would highly recommend this branch in finding tenancy.
June 1, 2026
Unprompted review
Reply from Beresfords
Hi Susan and Tony
Thank you both for your positive feedback. It is great that our lettings team in Upminster were able to find you new tenants in quick time and they were able to move in within just a couple of weeks. I know the whole team will be very grateful for your kind words and it's great that you would not hesitate in recommending us to others.
Steven Bond
Managing Director - Residential Lettings
The Best Estate Agent Experience We Could Have Asked For
We cannot thank Charlotte Micallef and the team at Beresfords Upminster enough for everything they did for us during the sale of our home. From the very first meeting, Charlotte stood out from the other agents we had round. She was honest, knowledgeable, trustworthy and incredibly professional. Unlike other agents who simply told us what we wanted to hear, Charlotte gave us genuine advice about the market, our property and the best strategy to achieve the strongest result — and she absolutely delivered.
What we loved most about Charlotte was her honesty and straight-talking approach. There is no nonsense or false promises with her, she says it exactly how it is, and in this industry that is incredibly refreshing. It gave us complete confidence that we were in the right hands from day one. Local people in Upminster spoke so highly of her before we instructed Beresfords, and now we completely understand why. If you are selling in Upminster, we genuinely would not go anywhere else.
Charlotte went above and beyond throughout the entire process. She cared about us, our sale and getting us the best possible outcome. She kept us calm during stressful moments, always made herself available and worked tirelessly to get our sale through successfully. She is clearly passionate about what she does and that shows in the service she provides.
She also has an incredible team behind her who truly are a dream team. Everyone worked together seamlessly to get our house sold and you can really tell they all care about their clients and support one another. The communication was excellent throughout and we always felt informed and looked after. They worked so hard for us and ultimately achieved a fantastic price for our home.
I also have to say, after previously buying through another local agent, Balgores, the difference in service was night and day. Sadly, our experience there was very poor and we often felt misled. Working with Charlotte and Beresfords made us realise what a professional, honest and high-quality estate agency service should actually look like. The level of care, communication and professionalism Charlotte provides is far above many other agents in the area.
Charlotte is a huge asset to Beresfords and they are incredibly lucky to have her leading the Upminster office. We were so grateful for everything she did for us that we even bought her a Fortnum & Mason hamper as a thank you — and she truly deserved it!
Thank you again Charlotte and the whole Beresfords Upminster team for all your hard work. We will be recommending you to absolutely everyone we know.
May 29, 2026
Unprompted review
Reply from Beresfords
Many thanks Tracy for taking the time to post your detailed review for Charlotte and her team at our Upminster office.
Charlotte is passionate in her approach and will tailor a marketing strategy to generate maximum interest and price, dependant upon individual circumstances. She will be transparent, setting clear expectations so our clients are fully aware of actions being taken and will keep in regular contact, guiding and supporting once a sale is agreed.
Charlotte leads from the front and will do everything possible to ensure a sale goes through to exchange and completion. She will appreciate your 5 star award and kind recommendation, and look forward to assisting you again in the future.
Alison Horsley, Customer Service Director.
Really proactive approach from Lauren McComish
Really proactive approach from
Lauren McComish.
Managed to make the whole house rental process seamless for us, busy landlords.
May 29, 2026
Unprompted review
Reply from Beresfords
Hi Peter
Thank you for providing us with your recent feedback. It was great to hear that you found the whole rental process to be a smooth and seamless one, thanks to the support and help you received from Lauren. As a landlord we understand how busy you schedules can be and that your time is precious, so to hear such kind words regarding the service you received from Lauren is pleasing to read.
Steven Bond
Managing Director - Residential Lettings
Thankyou to all the great team working…
Thankyou to all the great team working in Colchester, shining example of what an estate agent should be! Supportive, knowledgeable, responsive, genuinely invested in their customersI I would recommend them very, very highly to anyone looking for an estate agent who goes above and beyond.Thank you again to Ollie, huge asset to the company he is brilliant, helped get us out lovely forever home and made the whole process so easy and smooth, quick! However equally all a great team every person I spoke to and all make a huge difference. Couldn't recommend them any more highly wouldn't advise any other estate agents truly, but especially the Colchester team of Berefords they are all complete stars!!
May 14, 2026
Unprompted review
Reply from Beresfords
Hi Rosie,
Thank you for taking the time to post your 5 star award for the team at our Colchester office and in particularly Oli, your main point of contact. The team all work hard matching people to suitable property and it is pleasing to know Oli was able to find you a property to purchase. Once a sale is agreed, the team will guide and support at every stage of your journey, whilst keeping in regular contact with all relevant parties. Your kind recommendation is much appreciated, we wish you many happy years in your new home.
Alison Horsley, Customer Service Director
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