Better - Abraham Moss Leisure Centre Reviews 

78
TrustScore 4 out of 5

4.1

Crescent Road Crumpsall Manchester, M8 5UF Manchester, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I’m loving being a new member of this much improved leisure centre. The pool area is lovely as are all the staff. My personal favourite is the aqua class. My only issue is when booking a swim for fitn... See more

Company replied

Rated 5 out of 5 stars

I used to take my 3 sons to swimming lessons the are really good swimmers now am glad I took them for the lessons. Now I take my daughter almost 2 years am happy the renovated everything it's so clean... See more

Company replied

Rated 1 out of 5 stars

In gym area people sitting on exercise machines busy scrolling on mobiles and don't let other people use it. There should be restrictions to use mobile while exercising. Some people have very limite... See more

Company replied

Rated 5 out of 5 stars

I was facing problem to about my wrong payment. Then Mail to better. They call me very next morning and resolve my problem on single phone call. They boy was much cooperative on call operator because... See more

Company replied


Company details

  1. Leisure Centre
  2. Fitness Center
  3. Gym
  4. Indoor Swimming Pool
  5. Library
  6. Outdoor Swimming Pool

Written by the company

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contact info

  • Crescent Road Crumpsall Manchester, M8 5UF, Manchester, United Kingdom

4.1

Great

TrustScore 4 out of 5

78 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(78)

5,229 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Women concerns - pool changing rooms and sauna

For a gym in one of the biggest Muslim communities, it needs more women only steam room and sauna and swimming sessions or a separate room where woman only can access all week. Would be better to have gender separated pool changing rooms as well, it’s very uncomfortable having so many men around. Would be better if there was more than 2 pool changing showers as I’ve seen men washing their privates and having full showers (even with swimming shorts it’s disgusting watch men putting their hands down there in public due to the lack of private showers) in steam and sauna room, very uncomfortable and unhygienic.

August 29, 2025
Better - Abraham Moss Leisure Centre logo

Reply from Better - Abraham Moss Leisure Centre

Hello EKB,

Thank you for your email.



We appreciate you providing us with this valuable feedback as this helps us improve.



We apologise that you have not had a positive experience with us and hope we can get better.



We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.

Many thanks
Aaiasa

Rated 1 out of 5 stars

Don't waste your money.

They don't even do gymnastics. I paid for a month of lessons for my daughter,we walked in and as soon as I seen the setup I just knew. My daughter stayed for the lesson regardless as I'd paid and she also thought it would get better further into the class. It's essentially a PE lesson with a few handstands and cartwheels threw in. They had 2 pieces of equipment that relate to gymnastics but they were shown nothing and taught nothing. They were even using football equipment and getting them too roll round between them holding a ball. I've signed her up for a free trial at kidsfinity . I've only gave them one star because no stars weren't an option.

August 30, 2025
Better - Abraham Moss Leisure Centre logo

Reply from Better - Abraham Moss Leisure Centre

Hi Alektra

Thank you for your review.

We are very sorry to see that you were unhappy with the Gymnastics lessons at Abraham Moss Leisure Centre, and we have passed your feedback on to the General Manager to review. 

We hope that this will contribute to improving the lessons for all participants in the future. 

Kind Regards

Amir

Rated 4 out of 5 stars

I’m loving being a new member of this…

I’m loving being a new member of this much improved leisure centre. The pool area is lovely as are all the staff. My personal favourite is the aqua class. My only issue is when booking a swim for fitness I do wish people would use the lane they best suit, ie having someone going extremely slow in the fast lane can cause unnecessary issues for others, perhaps lifeguards should be guiding people to the best lane for their ability. Other than that I have nothing but praise for this gym

September 1, 2025
Unprompted review
Better - Abraham Moss Leisure Centre logo

Reply from Better - Abraham Moss Leisure Centre

Hi Emma,



Thank you for your fantastic review!



We are so delighted to hear that you are enjoying our facility in Abraham Moss leisure centre.



We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.



We have also passed on your comments/feedback to the centre!



Warm Regards
Aaiasa

Rated 5 out of 5 stars

Best experience

Good experience definitely recommend

December 18, 2024
Better - Abraham Moss Leisure Centre logo

Reply from Better - Abraham Moss Leisure Centre

Hi Derar,

Thank you so much for your kind words! 

We're glad to hear you had a good experience at the Abraham Moss Leisure Centre and truly appreciate the recommendation. We look forward to seeing you again soon!

Kind regards,

Charmaine

Rated 5 out of 5 stars

I have very good experience for…

I have very good experience for swimming.

August 11, 2025
Better - Abraham Moss Leisure Centre logo

Reply from Better - Abraham Moss Leisure Centre

Hi Asma

Thank you for your review. 

It is great to see you have a good experience swimming at the Abraham Moss Leisure Centre.

We hope your experience continues!

Kind Regards

Amir

Rated 1 out of 5 stars

In gym area people sitting on exercise…

In gym area people sitting on exercise machines busy scrolling on mobiles and don't let other people use it.
There should be restrictions to use mobile while exercising.
Some people have very limited time to complete tast and can't wait.

August 7, 2025
Better - Abraham Moss Leisure Centre logo

Reply from Better - Abraham Moss Leisure Centre

Hi Abdul,

Thanks for your review.

We are sorry to hear that some customers are not being considerate when using the equipment.

We would advise that if anyone is displaying this behavior, to report it to a member of the centre team so they can address this with the customer.

Warm Regards

Hazal

Rated 1 out of 5 stars

we were playing Badminton yesterday 6th…

we were playing Badminton yesterday 6th of august and about 9;50 in the evening 2 members of staff came in to say the time is up so we all started getting our stuff Ready and as we were getting out they switched all the lights off and because we had some kids in the Hall as well i went to the reception and said to the lady that we had kids with us if some one would have got hurt what would have happened but instead of saying sorry the lady laughed and said if some one had got hurt we would have sorted it so my advise is to every one plz be extra careful when you taking your kids cuz the staff in there dont care

August 6, 2025
Unprompted review
Better - Abraham Moss Leisure Centre logo

Reply from Better - Abraham Moss Leisure Centre

Hi Talat,

Thanks for your review.

We are disappointed to hear of your recent experience at Abraham Moss and have passed on your feedback to the centre manager to investigate.

Warm Regards

Hazal

Rated 2 out of 5 stars

Abraham Doss

I have been a member of Abraham Moss Leisure Centre since, approximately, January 2024 and I pay £39 per month. It is a convenient distance and it has a swimming pool. Unfortunately, I cannot say that it is value for money and I did not enjoy my visit today. I can find no way of leaving a review on the Better app so I am leaving it here.
Today I entered the building at approximately 11:45am and was tailgated by a woman. I was wearing a red polo neck and she was wearing a black headscarf, if you want to check the security camera. The alarm went off but staff did nothing. This kind of apathy makes me fear for my safety.
Changing room 1 is filthy and has been for some time. There is no deep cleaning done in this place. I would have included pictures so you can see but there is no option . There is wet paper towel thrown against the toilet cubicle walls that has also been there for some time. I stepped into the first cubicle in changing room 1 and it smelled of urine. The machine that spins swim wear often smells disgusting.
A few weeks ago I told staff of broken glass
In the changing room. It was still there two days later so I picked it up I’m some paper towel and took it to reception.
I like to attend the swim for fitness sessions. I am pleased to say my pace has improved
Over the last 18months. However, there is nowhere for me to swim and maintain my pace. The pool is divided into slow, medium and fast lanes but this rule is never enforced so I have to constantly stop or endure abuse from other swimmers if I accidentally touch there toes when I catch up.
The scheduling for the pool and health suite is restrictive. I have to plan my visits around the their schedule instead of the gym fitting round me so I believe I could receive better value for money elsewhere. The pool is often opened late for my sessions. Sometimes it’s not ideal when I go to swim for fitness and have to share the pool with 40 screaming kids.
The staff are very slow to respond to any breakdown in gym equipment. It took quite a while to even fix the music in the gym recently. Now, there is never any sanitising liquid for the cleaning of machines before use so I dread to think of what germs build up. There were cleaning materials supplied to begin with but this has since stopped. This is inappropriate in a post pandemic world and I think this is indicative of how standards have generally slipped.

July 18, 2025
Unprompted review
Better - Abraham Moss Leisure Centre logo

Reply from Better - Abraham Moss Leisure Centre

Hi Mr Ashworth,

Thanks for your review.

I have sent you a find reviewer request so I can look into your complaint.

Please ensure you fill this in within the next 3 days so I can assist you.

Warm Regards

Hazal

UPDATE

Hi Simon,

Thank you for providing your details.

I have now escalated your feedback to the centre manager, so they can look into this further and hopefully resolve.

If you require further assistance, please respond to the email we have sent.

Warm Regards

Hazal

Rated 1 out of 5 stars

What is the point in booking a slot?

I booked a slot in the women’s only gym. The gym was packed and no machine was available. It actually felt overcrowded.
I spoke to reception and explained I had booked a slot. I was told there was nothing She could do and to use the mixed gym instead. I explained I chose this gym because it had a women’s only section. I strongly believe if a person has booked the gym in advance they should be given priority, what is the point of booking?? The staff were unhelpful and did not try to resolve this. Perhaps I should be compensated for a wasted trip.

June 25, 2025
Better - Abraham Moss Leisure Centre logo

Reply from Better - Abraham Moss Leisure Centre

Hi AE,

Thanks for your review.

We are disappointed to hear of your recent experience at Abraham Moss.

We apologise and hope your next visit is more enjoyable.

We have also forwarded your feedback to the centre so they can improve for the future.

Warm Regards

Hazal

Rated 5 out of 5 stars
Better - Abraham Moss Leisure Centre logo

Reply from Better - Abraham Moss Leisure Centre

Hi Neil 

Thank you for your review.

It is great to see you are having a great experience at the Abraham Moss Leisure Centre, and the staff have been able to add to this!

We will be sure to pass your feedback on.

Kind Regards

Amir

Rated 3 out of 5 stars

Took ages to sort out my membership and…

Took ages to sort out my membership and I lost out on going in the sauna as it was turned off before I got there

May 30, 2025
Better - Abraham Moss Leisure Centre logo

Reply from Better - Abraham Moss Leisure Centre

Hi Naveed,

Thank you for your feedback, and we're really sorry to hear about your experience. We understand how frustrating it must have been to wait for your membership to be sorted out and then miss out on using the sauna.

We're currently reviewing our processes to ensure smoother and quicker check-ins so this doesn't happen again. We’d love the chance to make it up to you—please feel free to reach out to our team directly so we can discuss how to make things right.

Thanks again for bringing this to our attention.

Best regards,

Charmaine

Rated 1 out of 5 stars

Membership Cancelled

Membership Cancelled.

I previously wrote a good review for Better but am now changing that as they have cancelled my membership.
Although my application for senior free swimming was accepted and all documents sent and checked by staff I have now been told that I do not live in Manchester !
I have lived in Manchester all my life but apparently I have to pay c tax to Madrid and not Bury , which incidentally is in Greater Manchester.

Wake up Better !!!

May 20, 2025
Unprompted review
Better - Abraham Moss Leisure Centre logo

Reply from Better - Abraham Moss Leisure Centre

Hi Denise,

Thank you for taking the time to share your feedback, and we're sorry to hear about your recent experience.

We understand how frustrating and disappointing it must be to have your membership cancelled, especially after being initially approved. We aim to apply eligibility criteria for our senior free swimming programme fairly and consistently, but we clearly didn’t meet your expectations in this case.

Bury is indeed part of Greater Manchester, and we apologise if there has been any confusion or miscommunication regarding eligibility requirements, particularly concerning council tax residency. We’d appreciate the opportunity to review your case in more detail—please contact our customer service team or visit your local centre, and we’ll do our best to resolve the matter.

Thank you again for your previous support and feedback. We hope we can clarify things and welcome you back in the future.

Kind regards,

Charmaine

Rated 5 out of 5 stars

Great, nice and clean

Great,
Very nice and clean.
It's far away from our place but only going here due to cleanliness and good cooperation.
Going 3 time in week only woman swimming

May 6, 2025
Better - Abraham Moss Leisure Centre logo

Reply from Better - Abraham Moss Leisure Centre

Hi Samaira,

Thank you immensely for your thoughtful and encouraging words!

We are truly grateful that you made the effort to travel such a distance to be with us. It really touches our hearts to know that our commitment to maintaining a clean and welcoming environment resonates with you. We're particularly delighted to hear that you find joy in our women-only swimming sessions; it’s wonderful to create a space where everyone can feel comfortable and supported. We eagerly look forward to welcoming you back soon for more enjoyable moments together!

Kind regards,

Charmaine

Rated 4 out of 5 stars

Great gym and fitness centre

Wide range of fitness classes including women-only which is great. No-contract membership which is excellent.
Sadly the cleanliness isn't so good especially in the fitness studio and swimming changing rooms. The amount of hair lying everywhere is sometimes too much.

April 30, 2025
Better - Abraham Moss Leisure Centre logo

Reply from Better - Abraham Moss Leisure Centre

Hi Ella,

Thanks for your review.

We are so happy to hear that you are enjoying the sessions and the flexibility of our memberships!

We have also passed on your feedback in regards to the cleanliness, so the centre can improve!

Warm Regards

Hazal

Rated 5 out of 5 stars

Gr88

Gr8 service customer service from all the team at better leisure centre Abraham moss.
I have worked in customer service roles my whole life. And that means I understand the difference that a smile makes.

April 30, 2025
Better - Abraham Moss Leisure Centre logo

Reply from Better - Abraham Moss Leisure Centre

Hi AJK1995,

Thank you so much for your kind words! 

We're thrilled to hear that you had a great experience with the team at the Abraham Moss Leisure Centre. It means a lot coming from someone with a background in customer service—you truly understand the impact of a positive attitude and a friendly smile. We'll be sure to pass your feedback on to the team. 

We look forward to welcoming you back soon!

Kind regards,

Charmaine

Rated 5 out of 5 stars

Good service

I used to take my 3 sons to swimming lessons the are really good swimmers now am glad I took them for the lessons. Now I take my daughter almost 2 years am happy the renovated everything it's so clean now the toilets swimming area is better then before everything is just nice now. The staff are good and helpful, I need to start Gym soon so going to apply for the membership I love the Gym where only women no men so definitely will go

April 18, 2025
Unprompted review
Better - Abraham Moss Leisure Centre logo

Reply from Better - Abraham Moss Leisure Centre

Hi,

Thanks for your review.

We are delighted to hear how much your family are enjoying Abraham Moss and that with the centres support your children have learnt how to swim!

Warm Regards

Hazal

Rated 5 out of 5 stars

Family Fun Swim

Attended the family fun swim this Easter holiday it was fantastic, showers were warm, felt the shower gel provided was a great touch

April 17, 2025
Unprompted review
Better - Abraham Moss Leisure Centre logo

Reply from Better - Abraham Moss Leisure Centre

Hello Jenny,

We truly appreciate your kind feedback! 

It’s wonderful to know that you had a great experience at the Family Fun Swim during the Easter holiday. We’re pleased that the warm showers and shower gel enhanced your visit. We look forward to having you and your family join us again soon for more enjoyable moments!

Kind regards,

Charmaine

Rated 5 out of 5 stars

Badminton experience

Fantastic experience, played badminton with friends, the receptionist was friendly, the courts were clean and the centre was very bright and appealing

April 24, 2025
Unprompted review
Better - Abraham Moss Leisure Centre logo

Reply from Better - Abraham Moss Leisure Centre

Hi Callum,

Thank you so much for your wonderful review! 

We are delighted to hear you had a fantastic experience playing badminton with your friends at the Abraham Moss Leisure Centre. Our team works hard to maintain a friendly atmosphere and keep the courts in top condition, so it's great to know you noticed! We look forward to welcoming you back for more fun and games soon. 😊

Kind regards,

Charmaine

Rated 5 out of 5 stars

Super friendly and informative staff.

Super friendly and informative staff.
Very clean , easy to book classes , women only classes , value for money.
Parking free onsite.

April 14, 2025
Better - Abraham Moss Leisure Centre logo

Reply from Better - Abraham Moss Leisure Centre

Hi Carol,

Thank you for taking the time to leave such a lovely review! 

We’re so pleased to hear that you’ve had a positive experience with our friendly and informative staff, and that you’re enjoying the clean facilities, easy class booking, and women-only sessions.

It’s also great to know you’re finding good value in what we offer, and the free onsite parking is definitely a bonus! 

We really appreciate your feedback and look forward to seeing you again soon.

Rated 5 out of 5 stars

Simon Dean (Centre Manager) very helpful man

Simon Dean (Centre Manager) took me through the sign up process on my mobile. His customer service skills and patience were exemplary.

March 25, 2025
Better - Abraham Moss Leisure Centre logo

Reply from Better - Abraham Moss Leisure Centre

Hi Anthony,

Thank you for sharing your positive experience! 

We're thrilled to hear that Simon Dean provided such excellent service during your sign-up process at the Abraham Moss Leisure Centre. We pride ourselves on delivering top-notch customer service, and it’s great to know that Simon's patience and attention to detail made a difference. 

If you need anything else, don’t hesitate to reach out!

Warm regards,

Charmaine

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look