Staff are all very friendly and helpful, especially the young girl on the front desk who I have asked advise on many occasions. The other customers are all helpful and friendly when using the gym ever... See more
Company replied
Location
Switch locationNew Rd, E4 9EY Chingford, GB
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See what reviewers are saying
The employees are helpful. We're generally satisfied. But the showers often don't work properly. Sometimes they're too hot, sometimes too cold. We're there every Friday between 6 and 7, and some teena... See more
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Cihan and Georgina have been absolutely amazing! Cihan is an incredible teacher who has not only helped our daughter improve her swimming skills but has also greatly boosted her confidence. His kindne... See more
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Kids swimming lessons here are rubbish. Some lessons the kids don't even get in the pool, they sit them on the side in their swimming costumes and show them bits of paper. Complete waste of time and m... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
New Rd, E4 9EY, Chingford, United Kingdom
4.0
Great
81 reviews
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Helpful staff
Easy to book activities. Staff always willing to help. Changing rooms nice and clean.
July 8, 2026
Reply from Better - Chingford Leisure Centre
Hi,
Thank you for your feedback.
We’re delighted to hear that you found booking activities easy and that our team have been consistently helpful during your visits. It’s also great to know that the changing rooms met your expectations for cleanliness.
Your kind comments are very much appreciated and will be shared with the team. We look forward to welcoming you back again soon.
Warm Regards,
Hazal
Great gym with sufficient equipment
Great gym with sufficient equipment. Staff are very helpful and know how, especially Leah the gym instructor and Ellie the receptionist.
June 8, 2026
Reply from Better - Chingford Leisure Centre
Hi Ethan
Thank you for your review.
We are very pleased to see that you are enjoying the gym and that our team, including Leah and Ellie have been able to enhance your experience with us!
Kind Regards
Amir
Kids swimming lessons here are rubbish
Kids swimming lessons here are rubbish. Some lessons the kids don't even get in the pool, they sit them on the side in their swimming costumes and show them bits of paper. Complete waste of time and money. Don't the management realise parents have to rush home from work to get to these lessons, what is the point if they don't even get to see them swim. Surely all this safety stuff could just be done on a video they could watch at home?
June 8, 2026
Unprompted review
Reply from Better - Chingford Leisure Centre
Hi David,
Thank you for sharing your review!
We appreciate your feedback regarding the quality of our swimming lessons.
The health and safety of our members are our top priority, which is why we're continuously reinforcing our water safety rules and guidance with our swim school pupils.
We're more than happy to share your comments with our swim teachers for further investigation, as this enables us to further review how we deliver our lessons.
Thank you again for raising this with us!
Warm Regards,
Kaisha
Reply from Better - Chingford Leisure Centre
Hi Redouan,
Thanks for your review.
We are so pleased to hear that the staff at Chingford Leisure Centre have been so polite and helpful!
Warm Regards
Hazal
Complaint completely ignored after…
Complaint completely ignored after swimming class incident.
I am deeply disappointed the way Chingford Leisure Centre has hands complaint a submitted following an incident during one of my son’s swimming classes. The incident itself was concerning enough, but what made the experience worse is the complete lack of response from the management team. This is simply not good enough for a facility that is trusted with the safety and wellbeing of its customers including children.
Nesrine Faham
April 8, 2026
Unprompted review
Reply from Better - Chingford Leisure Centre
Good Afternoon,
Thanks for your review!
We appreciate your feedback and would like to find out more.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
We look forward to your response!
Warm Regards,
Kaisha
Very friendly and helpful physio
Very friendly and helpful physio. I stood my needs and put forward a programme which I am following.
May 7, 2026
Reply from Better - Chingford Leisure Centre
Hi Paul,
Thanks for your review.
We are so pleased to hear that the staff at Chingford Leisure Centre have been so supportive!
Warm Regards
Hazal
Staff are all very friendly and…
Staff are all very friendly and helpful, especially the young girl on the front desk who I have asked advise on many occasions. The other customers are all helpful and friendly when using the gym everyone helps each other. The classes I have attended have all been really good, although I am new!!! Hoping for some results 😁
May 6, 2026
Reply from Better - Chingford Leisure Centre
Hi Suzan
Thanks for your review.
We are so pleased to hear that the staff at Chingford Leisure Centre have been so supportive, and that you are enjoying your membership.
Kind Regards
Rachel
The staff are brilliant
The staff are brilliant, kind and very helpful. I really like the 'no-nonsense' pool and waterobics classes at Chingford.
I've yet to use the refurbished gym but it looks like a place I want to try.
April 6, 2026
Reply from Better - Chingford Leisure Centre
Hi Patricia,
Thank you so much for your kind review!
We’re really pleased to hear you’ve had such a positive experience with our team at Chingford, it’s great to know their friendliness and support are making a difference.
We hope you get the chance to try out the refurbished gym soon, it’s a fantastic space, and we’d love to hear what you think once you’ve given it a go.
Thanks again for taking the time to share your feedback, and we look forward to seeing you again soon!
Best regards,
Azaria
Going gym here is amazing
Going gym here is amazing. The guy who helped me with my introduction was nice and fast in doing so. The other activity’s here are also wonderful like swimming or others. Overall this place is the best place ever to go
April 18, 2026
Reply from Better - Chingford Leisure Centre
Hi Akio,
Thank you for your great feedback!
We’re really pleased to hear you enjoyed your gym introduction and found our team helpful and efficient.
It’s also great to know you’re enjoying the other activities in the Chingford Leisure Centre!
We really appreciate your support and look forward to seeing you again!
Best wishes
Azaria
Fined for walking through an open gate at Chingford?
I have been told I failed to attend a class and am blocked from booking further classes unless I pay a fine. However I have attended all my classes or have cancelled within the time limit when I haven’t. I found the letter aggressive and it left no room for error. In the end I had to drive to the centre to dispute it so I could join classes that could easily have been full had I not done so. This cost me time and money and it has left a sour taste in my mouth about Better. They need a large sign to
make sure we all know that walking through the gate if it’s open will produce a fine. Also the letter needs to allow for error on their part.
April 24, 2026
Unprompted review
Reply from Better - Chingford Leisure Centre
Hi Mary,
Thank you for your review!
We understand that you made a similar review regarding this, and we asked you to contact us via Customer Services.
Once you've contacted us, if you haven't already, one of our customer service agents will follow up with you.
We appreciate that you attended your booking, and we recommend scanning your Membership Number even if the gates are open.
Thank you again for your feedback!
Warm Regards,
Kaisha
Reply from Better - Chingford Leisure Centre
Hi Joshua
Thank you for your review.
We are very pleased to see that you are having a good experience at Chingord Leisure Centre, and we hope to see you again soon!
Kind Regards
Amir
Reply from Better - Chingford Leisure Centre
Hi Nunus,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our centre at Chingford leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
My first time at aqua aerobics
Good instructor and friendly group.
I am looking forward to my next class.
April 1, 2026
Reply from Better - Chingford Leisure Centre
Hi Babs
Thank you for your review.
We are so pleased to hear that you are enjoying Chingford Leisure Centre, and in particular the Aqua class.
We are thrilled to hear that you enjoyed your first session, and we look forward to welcoming you back very soon
Warm Regards
Rachel
Discrimination from Staff
The staff for special need they are not kind and they are discriminating. Not good service for special need kids and rude.
March 17, 2026
Reply from Better - Chingford Leisure Centre
Hi Saba,
Thanks for your review!
We appreciate your feedback and would love to find out more!
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
We look forward to your response and the chance to make your next visit more enjoyable!
Warm Regards,
Kaisha
Perfect family orientated company
A very lovely company who always make time for myself and my kids at their facilities. Their swimming instructors are top class and we are always made to feel welcome and supported.
Can’t thank them enough for the care and attention they consistently give us.
February 17, 2026
Reply from Better - Chingford Leisure Centre
Good Morning,
Thank you so much for your kind words!
We’re delighted to hear that our team always makes time for you and your children during your visits to our Chingford Leisure Centre.
We're also thrilled that you feel their swim instructors are top class, and they make you feel welcome and supported.
Your feedback will be shared with the team, as they’ll be so happy to know their care and dedication are appreciated.
Thank you again for your kind words, and we can't wait to see you again soon!
Warm Regards,
Kaisha
We are very helpfull
We are very happy with the work and support you give to each child to continue moving forward with the activities you offer us.
February 25, 2026
Reply from Better - Chingford Leisure Centre
Hi Ivy,
Thank you for sharing your review with us!
We're thrilled to hear that you're happy about the work and support our staff put in at our Chingford Leisure Centre.
It's great to know that this is helping each child to continue moving forward with the activities we offer.
Can we ask if you intended to rate us 1-star?
We understand that your review is largely positive, and would welcome you updating this.
Warm Regards,
Kaisha
The Reception Lady was really helpful…
The Reception Lady was really helpful with getting Mila sign for swimming lessons. Really happy with Customer services.
February 9, 2026
Reply from Better - Chingford Leisure Centre
Hi Nadya,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Chingford Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Good place to swim
Good place to swim, if you'll go at the time around 3 - 4 pm (as I'm doing) there is enough space to swim with no interruptions (2-3 trucks - the rest for kinds that have a swimming lessons). The thing I'm not happy with is that many parents are coming in the the changing room without taking their shoots off, and there is noone who would ask them to do it. One more thing: many of them parents are standing right by the swimming pool entrance (between changing room and swimming pool) and this space is always so crowded - they've got seats at the upper floor, where they can watch their kids... the same situation - there is noone who would ask them to do so.
February 11, 2026
Reply from Better - Chingford Leisure Centre
Hi Marcin
Thank you for your review.
We are pleased you enjoy swimming with us and find the pool peaceful during your visits, and we are sorry to hear about the issues with footwear in the changing rooms and congestion near the pool entrance.
We appreciate you bringing this to our attention, and we will pass your feedback on to the team at Chingford Leisure Centre.
Kind Regards
Amir
Top-Notch Service!
I emailed the Better team with a query and quickly received a very courteous and extremely helpful response, for which I am very grateful.
Thanks guys. Great service. Highly recommended.
February 3, 2026
Unprompted review
Reply from Better - Chingford Leisure Centre
Hi Elizabeth,
Thank you so much for your kind words!
We’re delighted to hear that our customer service team responded so quickly and helped to resolve your query.
We really appreciate your recommendation and are glad you had a positive experience with us.
We're always here to help!
Warm Regards,
Kaisha
Reply from Better - Chingford Leisure Centre
Thank you for sharing your experience at Chingford Leisure Centre with us, Jamesina.
We are very happy to hear you are enjoying your visits and you appreciate our great staff.
Kind Regards
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