Avoid booking parties for children with this company at all costs had an awful experience with one of the instructors. His name was apparently Matt he was very rude to my eight-year-old daughter telli... See more
Location
Switch locationNew Rd, E4 9EY Chingford, GB
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Cihan and Georgina have been absolutely amazing! Cihan is an incredible teacher who has not only helped our daughter improve her swimming skills but has also greatly boosted her confidence. His kindne... See more
Company replied
Staff are all very friendly and helpful, especially the young girl on the front desk who I have asked advise on many occasions. The other customers are all helpful and friendly when using the gym ever... See more
Company replied
My 5 year old is blind and was very nervous about swimming for lots of reasons. I enrolled her in the Foundation SEND class at Chingford Leisure centre and she loved it from the get go! The teacher... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
New Rd, E4 9EY, Chingford, United Kingdom
4.1
Great
83 reviews
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Reply from Better - Chingford Leisure Centre
Hi Mrs Priya
Thank you for your review.
It is great to see that the swimming lessons at the Chingford Leisure Centre are being enjoyed, and the teachers are providing a good lesson.
Thank you for choosing Better.
Kind Regards
Amir
Staff were very caring and considering…
Staff were very caring and considering Johnny’s experience was fantastic. He cannot wait for his next session.
July 25, 2025
Reply from Better - Chingford Leisure Centre
Hi Kathryn,
Thank you immensely for your thoughtful and encouraging words!
We are absolutely delighted to hear that Johnny had such an exceptional experience during his time with us. Our dedicated team pours their heart and soul into fostering a nurturing and supportive atmosphere, and it fills us with joy to learn that it resonated positively with him. We truly cherish the relationships we build, and we can’t wait to welcome Johnny back for his next session, where we’ll continue to create memorable and enriching experiences for him!
Kind regards,
Charmaine
My personal trainer was great
July 22, 2025
Reply from Better - Chingford Leisure Centre
Hello Margaret,
Thank you for your comment and feedback.
Kind Regards.
A Good Leisure Centre
Overall I enjoy visiting this centre and particularly the swimming pool.
In comparison with other centres it is great value and at times when it is quiet it feels like my own private pool but better because there are lifeguards!
This centre does get a little busy at peak times particularly with children's swimming clubs but I do feel that the centre tries to accommodate everyone equally and listens to feedback.
June 11, 2025
Reply from Better - Chingford Leisure Centre
Hi Sarah,
Thanks for your review.
We are so pleased to hear that you are enjoying the pool at Chingford Leisure Centre!
Warm Regards
Hazal"
The staff are very kind and helpful.
The staff are very kind and helpful.
The gym has a variety of equipment and is clean.
The studio room for classes is not very big but is sufficient for the numbers allowed in each class. The class instructors are knowledgeable and run excellent classes.
The aqua aerobics classes held in the swimming pool area is well managed with excellent instructors.
My only comment relates to the showers within the swimming area which needs to be improved. On a number of occasions the water from the showers are either too hot or too cold. The area is small and insufficient when a large number of people leave the pool after classes or a school group of children .
June 9, 2025
Reply from Better - Chingford Leisure Centre
Hi Mary,
Thank you so much for taking the time to share your detailed feedback! We’re delighted to hear that you find our staff kind and helpful, and that you enjoy the variety of equipment and the cleanliness of the gym. It’s also wonderful to know that our class instructors and aqua aerobics sessions are meeting your expectations.
We appreciate your honest comments regarding the showers in the swimming area. We understand how important a comfortable and efficient shower experience is, especially after classes and busy school groups. Please be assured that we are looking into ways to improve the water temperature consistency and the space available in the shower area.
Thanks again for your valuable input — it helps us continue to enhance the experience for all our members. We look forward to seeing you again soon at the Chingford Leisure Centre!
Kind regards,
Charmaine
Fantastic help with the membership kind…
Fantastic help with the membership kind helpfull, patient, clearing what l had with the membership
June 6, 2025
Reply from Better - Chingford Leisure Centre
Hi Lynda
Thank you for your review.
We are very pleased to see that the staff at Chingford Leisure Centre have been able to help and assist with your membership query.
If you have any further questions, please do not hesitate to ask!
Kind Regards
Amir
Receptionists are always helpful with…
Receptionists are always helpful with ready smiles & the fitness instructors are equally helpful.
May 4, 2025
Reply from Better - Chingford Leisure Centre
Hi,
Thanks for your review.
It is great to hear that the staff at Chingford are so helpful and polite!
Warm Regards
Hazal
To mush people and no staff but staff…
To mush people and no staff but staff do them best well done to all
April 15, 2025
Reply from Better - Chingford Leisure Centre
Hi Mohammed,
Thank you for your feedback!
We understand it can get busy at times, and we really appreciate your patience.
We're so pleased to hear that, despite the crowds, you felt our staff were doing their best—that truly means a lot.
Thank you again, and we hope to welcome you back soon!
Great value gym
Great value gym. They have stepped up at Chingford as much cleaner, all gym equipment in good working order (unlike Nuffield) and some new classes . Great experience and helpful staff. Thank you!
April 15, 2025
Unprompted review
Reply from Better - Chingford Leisure Centre
Hi Member,
It’s wonderful to hear that you’re having such a great experience at our Chingford Leisure Centre. We’re committed to ensuring our Centre's are equipped with the best quality equipment and maintain the safest, cleanest environment possible, so we’re thrilled to know we’re meeting those standards.
Thank you for sharing your feedback with us. We look forward to welcoming you back soon!
Kind regards,
Sarah H
Brilliant
Brilliant, friendly staff. A lovely place for children to learn how to swim. Every member of staff makes this a fun and friendly environment.
April 11, 2025
Unprompted review
Reply from Better - Chingford Leisure Centre
Hi Ioannou,
Thank you so much for your kind words!
We are thrilled to hear that you had such a positive experience with our team at the Chingford Leisure Centre. Creating a fun, friendly, and supportive environment for children to learn and grow is what we strive for every day. We'll be sure to pass your lovely feedback on to the staff – it will mean a lot to them!
We look forward to seeing you again soon.
Kind regards,
Charmaine
Staff very helpful at Chingford Leisure…
Staff very helpful at Chingford Leisure Centre!
March 3, 2025
Reply from Better - Chingford Leisure Centre
Hi Anna
Thank you for your review.
We are very pleased to see the staff have been able to assist with any queries you may have and please do not hesitate to reach out to them if you have any more!
Kind Regards
Amir
I have been going to the gym for the…
I have been going to the gym for the last 7years in the uk, and this the worse gym i ever been….
January 31, 2025
Reply from Better - Chingford Leisure Centre
Hi Mirjan
Thank you for your review.
We are very sorry to see you are not happy at the Chingford Leisure Centre.
Please do not hesitate to raise your concerns with the centre staff or our Customer Service Team if you wish.
Kind Regards
Amir
Staff is very friendly and…
Staff is very friendly and accommodating.
I give 3 stars because the pool at Better Chingford is quite cold for the children.
Also, which I find very shocking , the staff is walking on their trainers in the pool environment. Please, enforce your staff to wear dedicated flip-flops for hygiene and safety reasons!!!
January 20, 2025
Reply from Better - Chingford Leisure Centre
Good Afternoon Anna,
Thank you for taking the time to share your thoughts in your review.
We are thrilled to learn that you are enjoying your membership at the Chingford Leisure Centre. Our team works hard to create a welcoming environment, so it’s wonderful to know that their efforts have made a positive impression on you.
We are sorry to hear that the staff are wearing outdoor shoes at the poolside so I will ensure your concerns are relayed to the management team at the centre so they can look into this issue.
We thank you for your feedback. Your insights are invaluable to enhancing the overall experience for all our members.
Warm regards,
Charmaine
Staff are excellent and friendly.
The receptionist was excellent by patiently walking me through booking a swimming lesson on your app. The website was difficult to use.
The swimming teacher, Patti was also excellent and made the most of every minute.
You need to remove your shoes before entering the changing room so it's a good idea to bring a pair of flip flops.
January 9, 2025
Reply from Better - Chingford Leisure Centre
Good Morning Sarah,
I hope this message finds you well.
Thank you so much for taking the time to share your review with us. We truly appreciate your feedback, as it helps us to continuously improve our services.
We are delighted to hear that our staff at the centre were able to assist you efficiently with the online registration for swimming lessons, especially given the challenges you encountered on our website. Your experience is important to us, and I will ensure that your feedback regarding the website issues is communicated to our web developers. They will assess the situation and work on any necessary improvements to enhance the online experience for all our users.
We are also thrilled to learn that Patti made such a positive impression as your child’s instructor and that your child had an enjoyable lesson. It is always our goal to provide a welcoming and effective learning environment for all participants.
On another note, we sincerely apologise for the inconvenience caused by having wet feet after needing to remove your shoes to enter the changing area. We understand how uncomfortable that can be. To make your future visits more pleasant, we encourage you to bring along some flip-flops or sliders. This way, you can easily transition into the changing area without any discomfort.
Thank you once again for your valuable insights. If you have any further suggestions or need additional assistance, please don’t hesitate to reach out.
Warm regards,
Charmaine
Reply from Better - Chingford Leisure Centre
Hi,
Thanks for your review.
We are pleased to hear that you received such great service via email!
Warm Regards
Hazal
Cihan and Georgina have been absolutely…
Cihan and Georgina have been absolutely amazing! Cihan is an incredible teacher who has not only helped our daughter improve her swimming skills but has also greatly boosted her confidence. His kindness and patience truly make a difference. Georgina is equally fantastic—such a compassionate and wonderful lady who always goes above and beyond for the children. We feel so lucky to have them both supporting our little ones. Highly recommend!
December 9, 2024
Unprompted review
Reply from Better - Chingford Leisure Centre
Good Morning Naheed,
Thank you for taking the time to share your feedback with us.
We are absolutely delighted to hear that your daughter is thoroughly enjoying her swimming lessons at the Chingford Leisure Centre. It's wonderful to see young ones develop a passion for swimming. We are especially pleased to know that Cihan and Georgina have provided outstanding support during her lessons. Their dedication to ensuring that each student feels comfortable and confident in the water is truly commendable.
If you have any further comments or suggestions, please feel free to reach out. We always appreciate hearing from our valued families.
Best regards,
Charmaine
Reception were lovely
Reception were lovely, as was the swimming teacher, and it was clear the kids were enjoying their class and being well taught.
November 8, 2024
Reply from Better - Chingford Leisure Centre
Hi Christina,
Thanks for your review.
We are delighted to hear that you have had such a positive experience at Chingford.
Warm Regards
Hazal
If i could I would of gave them no…
If i could I would of gave them no stars. My experience with their service has been beyond a joke I was mislead by the services online, after finding out that I had to pay extra to use their health suite i've asked for a refund was approved over a month ago and still have not recieved anything yet. When they went to upsale me they called me I payed extra to get all the services, then went to the gym to have the staff say that the suana not included with this membership this
happens all the time. Dont toich this company if you want good a good service your better off with nuffield at least they do what they say
July 31, 2024
Unprompted review
Reply from Better - Chingford Leisure Centre
Good Morning Saint Lee,
Thank you for your review.
I am very sorry to hear this. If a refund has been approved this would be refunded back to you within 14 days. Are you please able to fill out the attached Find Reviewer so I can look into this on your behalf so we can have your money refunded back to you?
Kind regards,
Charmaine
Good Morning Saint Lee,
I have now responded to the email you sent to our Customer Service Team. Please check your inbox so I can try to assist you with your refund.
Hope this helps.
Charmaine
First swimming lesson age 4
First swimming lesson age 4. Teachers were welcoming and friendly and put children at their ease. Teacher in the water was engaging and encouraging but not pushy. Child loved their first lesson.
September 23, 2024
Reply from Better - Chingford Leisure Centre
Good Evening Vicky,
Thank you for your review.
We are very happy to hear that your child is enjoying their swimming lessons at the Chingford Leisure Centre. Our dedicated instructors undergo rigorous training to ensure they deliver exceptional lessons to all our customers so we are delighted to hear that this is the service your child is receiving.
We hope your child continues to enjoy their lessons at the Palmer Park Sports Centre and pass all their milestones to receive their certificates.
Warm regards,
Charmaine
Memberships unclear
Memberships unclear, wrong one set up! Staff unable to help and unable to contact anyone. The bottom line is I've paid £80 for one swim!!!
September 22, 2024
Reply from Better - Chingford Leisure Centre
Good Afternoon Sarah,
Thank you for your review.
I am very sorry to hear this. Please be aware that we offer refunds under the 14-day cooling-off period if you have purchased the wrong membership and wish to cancel. However, depending on the membership type you have purchased will depend on whether we are able to make the changes on your behalf. If we are unable to assist you with the changes you would be able to request a refund so you can re-join again online for the correct membership type. If you require further assistance please let me know so I can look into this further on your behalf and let you know your options.
I hope this has helped.
Kind regards,
Charmaine
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