The employees are helpful. We're generally satisfied. But the showers often don't work properly. Sometimes they're too hot, sometimes too cold. We're there every Friday between 6 and 7, and some teena... See more
Company replied
Location
Switch locationNew Rd, E4 9EY Chingford, GB
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Staff are all very friendly and helpful, especially the young girl on the front desk who I have asked advise on many occasions. The other customers are all helpful and friendly when using the gym ever... See more
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Cihan and Georgina have been absolutely amazing! Cihan is an incredible teacher who has not only helped our daughter improve her swimming skills but has also greatly boosted her confidence. His kindne... See more
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Logging in to my account was a nightmare. Apparently I'd been given two membership numbers (?!!!), I was using the first which worked sporadically on the website & not at all on the app (I wouldn't n... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
New Rd, E4 9EY, Chingford, United Kingdom
4.1
Great
83 reviews
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Top-Notch Service!
I emailed the Better team with a query and quickly received a very courteous and extremely helpful response, for which I am very grateful.
Thanks guys. Great service. Highly recommended.
February 3, 2026
Unprompted review
Reply from Better - Chingford Leisure Centre
Hi Elizabeth,
Thank you so much for your kind words!
We’re delighted to hear that our customer service team responded so quickly and helped to resolve your query.
We really appreciate your recommendation and are glad you had a positive experience with us.
We're always here to help!
Warm Regards,
Kaisha
Reply from Better - Chingford Leisure Centre
Thank you for sharing your experience at Chingford Leisure Centre with us, Jamesina.
We are very happy to hear you are enjoying your visits and you appreciate our great staff.
Kind Regards
I regularly use the pool and gym at…
I regularly use the pool and gym at Chingford London.This pool is Excellent for cleanliness! And the staff are friendly too. 5 star!!
December 17, 2025
Unprompted review
Reply from Better - Chingford Leisure Centre
Thank you for finding the time to share your experience with us at Chingford Leisure Centre, Nick.
We are very happy to hear you are enjoying your swimming sessions and the professionalism of our great staff!
Kind Regards
Every time we visited
Every time we visited, we received excellent service. The leisure area is very clean, and the staff are friendly and kind. They are always there to make the customer’s journey easy.
November 17, 2025
Reply from Better - Chingford Leisure Centre
Thank you for sharing this great feedback with us, Nishat!
We are very happy to hear that our staff have such a great impact on your appreciation of our Chingford Leisure Centre!
Kind Regards
Great atmosphere but a bit pricey!
Nice atmosphere and great instructors however space is limited especially when classes are fully booked. A bit pricey for very limited services.
November 25, 2025
Reply from Better - Chingford Leisure Centre
Hi Anisa
Thank you for your review.
We are delighted to see that you are enjoying your experience at the Chingford Leisure Centre, and we appreciate your feedback.
If you would like to discuss different membership options, please contact our Customer Service Team. We will be happy to assist in finding a membership best suited to you.
Kind Regards
Amir
The staff are excellent and instructor…
The staff are excellent and instructor are very patience with my daughters. Both my daughter look forwards to their swimming lessons every week.
November 6, 2025
Unprompted review
Reply from Better - Chingford Leisure Centre
Dear Oliver,
Thank you so much for sharing your lovely feedback with us.
We are proud of our staff, and the happiness of our customers is what gives us the energy to keep working at the best standards.
Kind Regards,
Sara
Really good experience with the coaches…
Really good experience with the coaches here. Specially Georgina and Miguel. My children love it❤️❤️ Today they had new coach which was brilliant 👏
November 6, 2025
Unprompted review
Reply from Better - Chingford Leisure Centre
Hello Magdalena,
Thank you very much for your comments and feedback.
Kind Regards
It’s such a nice experience to be able…
It’s such a nice experience to be able to book the fitness class and get on it. Also the staff are very cordial and friendly. Helping to achieve desired goals and the environment so welcoming. However the pool need a bit of warmth.
November 5, 2025
Reply from Better - Chingford Leisure Centre
Hello Ade,
Thank you for your comments and feedback.
Kind Regards.
Reply from Better - Chingford Leisure Centre
Hi Steve,
Thank you for your incredible feedback!
We're happy to hear that the staff have been excellent at the Chingford Leisure Centre.
Warm Regards,
Kaisha
Good choice of classes
Good choice of classes. Very nice staff. Showers need upgrading in the Chingford centre in the communal swimming pool area and upstairs, women’s toilets and wash basins in the changing room.
October 23, 2025
Reply from Better - Chingford Leisure Centre
Hi Jennifer,
Thanks for your review.
We are so pleased to hear that you are enjoying Chingford Leisure Centre!
Warm Regards
Hazal
Lovely clean environment
Lovely clean environment with very helpful friendly staff. Excellent equipment and good range of classes.
September 29, 2025
Reply from Better - Chingford Leisure Centre
Hello,
Thank you for your comments and feedback.
Kind Regards.
Swim for fitness
The membership problem I was experiencing was cleared up quickly and effectively by the customer service team Thanks so much.
I swim regularly at the local pool and the staff are always friendly and approachable Changing Village is kept clean but the showers could do with being a little warmer and more powerful.
September 29, 2025
Unprompted review
Reply from Better - Chingford Leisure Centre
Hello ,
Thank you for your comments and feedback, which will be passed on to the centre.
Kind regards.
Swim n gym
Fantastic facilities Fantastic staff overall fantastic is the word to describe it thanks
Alan
September 19, 2025
Reply from Better - Chingford Leisure Centre
Hi Alan
Thank you for your review!
This is Fantastic!
We hope you continue to enjoy your experience at the Chingford Leisure Centre, and thank you for choosing Better!
Kind Regards
Amir
Um well uh u could say it was freezing…
Um well uh u could say it was freezing in the pool even with a warm suit top on!I felt the teachers were strict especially Franco.um and uh we were only swimming lengths which was boring and tiring sooo ya.from Lola age 10.
September 22, 2025
Reply from Better - Chingford Leisure Centre
Hi Lola
Thank you for your review,
We are sorry to hear about your recent swimming lesson and the pool temperature.
We have passed your feedback on, and we hope this will help improve your experience with us.
Kind Regards
Amir
The employees are helpful
The employees are helpful. We're generally satisfied. But the showers often don't work properly. Sometimes they're too hot, sometimes too cold. We're there every Friday between 6 and 7, and some teenage boys who come in during those hours damage the lockers. Sometimes the stalls smell strongly of urine.
September 19, 2025
Reply from Better - Chingford Leisure Centre
Hi,
Thanks for your review.
We are glad that overall, you are happy with Chingford Leisure Centre and we have passed on your feedback to the centre, so they can address the issues you have raised.
Warm Regards
Hazal
Reply from Better - Chingford Leisure Centre
Hi David
Thank you for your review.
We are very pleased to see you are enjoying your experience at the Chingford Leisure Centre and appreciate your feedback regarding the showers.
We will be sure to pass this on.
Kind Regards
Amir
I was made to feel very welcome
I was made to feel very welcome. The member of staff was very helpful and patient in showing me how to use the equipment.
September 5, 2025
Reply from Better - Chingford Leisure Centre
Hello Diana,
Thank you very much for your comments and feedback.
Kind Regards.
The staff are welcoming! Really easy to sign up
Excellent value for money great choice of activities.
August 30, 2025
Reply from Better - Chingford Leisure Centre
Hi Dawn,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our facility in Chingford Leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Staff are very friendly and they keep…
Staff are very friendly and they keep it as clean and tidy as they can.
September 2, 2025
Reply from Better - Chingford Leisure Centre
Hi Customer
Thank you for your review.
It is great to see that the staff at Chingford Leisure Centre are creating a friendly atmosphere and are keeping the centre clean and tidy!
We hope you continue to enjoy the facilities, and thank you for choosing Better.
Kind Regards
Amir
Reply from Better - Chingford Leisure Centre
Hi Mrs Priya
Thank you for your review.
It is great to see that the swimming lessons at the Chingford Leisure Centre are being enjoyed, and the teachers are providing a good lesson.
Thank you for choosing Better.
Kind Regards
Amir
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