I’ve never had any issues aside from the scanner to get into the gym being slow at times (although it has never out right not worked). There are plenty of different equipments and the app has a usefu... See more
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Location
Switch locationHadrian Square, NE6 1AL Newcastle upon Tyne, GB
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I have no complaints whatsoever about the staff. They are friendly, professional and very supportive. There is a wide range of classes available to suit all abilities and tastes. The only reason I hav... See more
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I received guidance, help, friendships at a time i needed them. My fitness, possibly ,my health has improved. My mental health has improved with more positive thought. The last 2 years have a veey wor... See more
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Feels chaotic, as parents we are not explain what is going on. The first week we went the staff told us to wait and the collected the children and took them to the pool and brought them back. The next... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Hadrian Square, NE6 1AL, Newcastle upon Tyne, United Kingdom
4.4
Excellent
61 reviews
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I’ve never had any issues aside from…
I’ve never had any issues aside from the scanner to get into the gym being slow at times (although it has never out right not worked). There are plenty of different equipments and the app has a useful “spaces available” icon which helps book for a time that isn’t too busy.
The staff are always friendly and I always feel welcomed
May 9, 2026
Reply from Better - East End Pool
Hi Liam,
Thanks for your review.
We appreciate you awarding us 5 stars
It is great to hear that you are enjoying the East End Pool, and we look forward to welcoming you back soon!
Kind regards
Rachel
Feels chaotic
Feels chaotic, as parents we are not explain what is going on. The first week we went the staff told us to wait and the collected the children and took them to the pool and brought them back. The next week no one brought out 4 year old back he was left to wander through the changing room an pool on his own. I asked the man what the process was and he said he was suppose to bring them but other parents had took it amongst themselves to walk to the other pool. Honestly felt like they didn’t know what was going on and I felt slightly worried. Will see how it is next week but if the same will be making a complaint.
April 25, 2026
Reply from Better - East End Pool
Good afternoon
Thank you for your review.
We regret to learn about your experience at East End Pool.
Kindly provide us with additional details so that we may conduct a thorough investigation with the centre team. Pupils in Foundation lessons are accompanied to the poolside by a parent or guardian until they have been registered, and they remain with the teacher at the end of the session until collected by the parent or guardian.
If you have the opportunity, we would appreciate it if you could complete the complaints form available through our help centre to enable us to assist you further. A link to this is provided below:
Better | Contact Us (https://www.better.org.uk/contactus (https://www.better.org.uk/contactus))
Kind regards
Rachel
I received guidance
I received guidance, help, friendships at a time i needed them. My fitness, possibly ,my health has improved. My mental health has improved with more positive thought. The last 2 years have a veey worrying time for my family. My husband not being well, and me learning i have morw issues with my lungs
April 22, 2026
Reply from Better - East End Pool
Hi Christine
Thank you so much for your wonderful review.
We're absolutely thrilled to hear that you're enjoying the use of East End Pool and that it’s brought so many health benefits your way.
We’ve shared your lovely feedback with the centre as well
Kind regards
Rachel
A welcoming and safe place to exercise.
I have no complaints whatsoever about the staff. They are friendly, professional and very supportive. There is a wide range of classes available to suit all abilities and tastes. The only reason I haven't given 5 stars is that the pool used for Aquafit has needed attention for months, if not longer. The depth is currently only one metre and I'm not sure it is fully fit for purpose.
April 22, 2026
Reply from Better - East End Pool
Hi Astrid,
Thanks for your review.
We are so pleased to hear that you are enjoying East End Pool.
We will pass your feedback on to the team at the facility.
Warm Regards
Rachel
Very helpful staff on my introduction
Very helpful staff on my introduction.
Facilities are very good and place is constantly being cleaned.
Classes are good and instructors explain everything.
April 3, 2026
Reply from Better - East End Pool
Hi David
Thank you for your review.
We are very pleased to see that you are having a great experience at East End Pool, enjoying the facilities and classes.
We're pleased to know that the staff provided a knowledgeable introduction. We hope you can use this information in your gym sessions!
Kind Regards
Amir
Parent in pool swimming lessons are not lessons
Unfortunately, these were not what I would describe as swimming lessons by a professional swim instructor. You spend 30 minutes in a pool teaching your own child to swim, and you are lucky if you get 5 minutes with the instructor to help. Typically, the parent who is loudest and most confident gets to spend more time with the instructor getting more support. Lessons I have attended with my child at other centres have been more structured and include everyone, with games and different techniques incorporated into the lesson.
There is a sign which instructs you is the meeting point for the lessons, this in fact not the meeting point, and it appeared there was some misunderstanding amongst staff about where you're supposed to go. This meant my husband got lost and didn't attend the first session. When I rang up to find out what happened, I was fortunately given credit towards a further lessons.
When I have tried cancelling our subscription to attend swimming lessons elsewhere, you have to do so more than 20 days before the next payment is due, so you are stuck attending further "lessons" to get your moneys worth.
February 21, 2026
Reply from Better - East End Pool
Hi Nichola,
Thank you for your review!
Our swimbies sessions are designed to encourage younger children to build confidence in the water with the support of their parent or guardian, alongside guidance from our instructor.
We understand that this style of lesson may not suit every family, and we greatly appreciate your feedback regarding the lessons you've had with us.
We’re also sorry to hear about the confusion regarding the meeting point for these lessons and the inconvenience this caused during your first session.
We've passed your concerns to the wider team for further review.
Regarding our cancellation policy, our customers are free to cancel at any time.
The 20-day notice period is in place if you wish to prevent your next payment from being taken.
Thank you again for your feedback!
Warm Regards,
Kaisha
Excellent experience
Excellent experienced support from coach to handle my referral from Healthwise and the induction. Thorough, efficient and friendly.
February 10, 2026
Reply from Better - East End Pool
Hi Olwyn
Thank you for your review.
We are very pleased to see that you had an excellent experience with the Healthwise team, and we hope you reach your health and fitness goals with us!
Kind Regards
Amir
Reply from Better - East End Pool
Hi Jacqueline,
Thank you for your incredible review!
It's great to hear that the staff have been so friendly and helpful at our East End Pool.
Warm Regards,
Kaisha
The service I have had has been great…
The service I have had has been great from the start Amanda has offered great advice on exercise and nutrition and explained how to use the equipment. The regular updates and checks have been really informative and showed me what I need to focus on
February 3, 2026
Reply from Better - East End Pool
Hello Michael,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team/ Fitness Instructor were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
All the staff are polite and helpful…
All the staff are polite and helpful ,the services are very nice
December 17, 2025
Reply from Better - East End Pool
Hi Stephen
Thank you for your review.
We are delighted to know that you are enjoying your time at East End Pool.
Should you have any enquiries or questions, please feel free to contact the centre staff!
Kind Regards
Amir
Brilliant service amazing staff
November 18, 2025
Reply from Better - East End Pool
Thank you for your great feedback, Elorna.
We truly appreciate hearing that our staff helped improve your visits to East End Pool.
Kind Regards
Excellent and easy
August 1, 2025
Reply from Better - East End Pool
Hello Andy,
Thank you very much for your comments and feed back.
Kind Regards
My Better experience.
The staff are amazingly supportive,equipment is well looked after.
November 22, 2025
Reply from Better - East End Pool
Hello Frank,
Thank you very much for your comments and feedback.
Kind Regards
Quick and easy to join
Quick and easy to join,staff very friendly and attentive and good price
October 27, 2025
Reply from Better - East End Pool
Hello JB,
Thank you very much for your feedback.
Kind Regards
Helpful friendly staff
Helpful friendly staff not just the person I was interacting with
October 29, 2025
Reply from Better - East End Pool
Hi Jim
Thank you for your review.
We are very pleased to see that the staff at East End Pool have been able to assist with your enquiry.
If you have any further questions, please do not hesitate to reach out!
Kind Regards
Amir
Reply from Better - East End Pool
Hi Julie
Thank you for your review.
We are very pleased to see that the staff at East End Pool have been able to help with your enquiries, and if you have any further questions, please do not hesitate to ask!
Kind Regards
Amir
Great place to get fit and also relax
This is a great all round place with everything included at a very competitive price. Gym, Sauna, Steamroom, Pool and classes all in. Staff are very friendly and helpful too
October 17, 2025
Reply from Better - East End Pool
Hi John
Thank you for your review.
We are very pleased to see that you are having a great experience at the East End Pool, utilising all of the available facilities!
It is also great to see that the staff are creating a great atmosphere and have been able to help when required!
Kind Regards
Amir
Amazing aqua aerobics class
Staff were lovely, great pool space and the instructor for aqua aerobics was so high energy it was amazing!
October 22, 2025
Reply from Better - East End Pool
Hi Beatrice
Thank you for your review.
It is great to see that you're enjoying the Aqua Aerobics class at East End Pool, and we hope to see you at the next class!
We are also pleased to hear you have had the opportunity to meet the centre staff and that they are creating a lovely atmosphere for all members.
Kind Regards
Amir
Reply from Better - East End Pool
Hello Marie,
We are delighted to hear that you are enjoying your experience at East End pools.
Warm Regards.
Health wise graduate membership cost
You said in your reply to my previous review that the graduate membership for health wise members is discounted? At £32? What is the full price? As a senior the price is only £26 but this excludes me from certain classes.
August 20, 2025
Unprompted review
Reply from Better - East End Pool
Good Morning,
Thank you for your review. You're absolutely right to ask for clarification.
The standard full price for graduate membership is £32. Healthwise members graduate to this membership type once they have completed the standard 2 year Healthwise membership.
Senior memberships, like the one priced at £26, offer great value but may have limitations regarding class access, which is why some sessions may not be available under that option.
If you'd like, we’d be happy to review your current membership and help ensure you’re getting the best option based on your needs and preferences. Please feel free to speak to a member of our team at reception or get in touch directly.
Thank you again for your feedback—it’s always appreciated.
Kind regards,
Charmaine
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