I’ve never had any issues aside from the scanner to get into the gym being slow at times (although it has never out right not worked). There are plenty of different equipments and the app has a usefu... See more
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Location
Switch locationHadrian Square, NE6 1AL Newcastle upon Tyne, GB
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I have no complaints whatsoever about the staff. They are friendly, professional and very supportive. There is a wide range of classes available to suit all abilities and tastes. The only reason I hav... See more
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I received guidance, help, friendships at a time i needed them. My fitness, possibly ,my health has improved. My mental health has improved with more positive thought. The last 2 years have a veey wor... See more
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Brilliant, love Amanda as I'm through the NHS sign up, think she's really helpful and informative and the other staff have been lovely too. The only downsides, I wish we could swim more often in the s... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Hadrian Square, NE6 1AL, Newcastle upon Tyne, United Kingdom
4.4
Excellent
67 reviews
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Helpful friendly staff
March 12, 2025
Reply from Better - East End Pool
Hi Michael,
Thank you for your kind words!
We're so glad to hear that you had a positive experience with our team at the East End Pool. Our staff works hard to provide the best service, and your feedback means a lot to us. We look forward to welcoming you again soon!
Kind regards,
Charmaine
Good equipment and great environment
March 19, 2025
Reply from Better - East End Pool
Hi Katy-Lee,
Thank you for your kind words!
We're so glad to hear you enjoyed the equipment and environment at the East End Pool. We strive to provide the best experience possible, and it’s great to know we’re hitting the mark.
Looking forward to having you back!
Kind regards,
Charmaine
Reply from Better - East End Pool
Hi Kwun,
Thank you so much for taking the time to share your kind review! We’re thrilled to know that you found our environment clean and spacious at the East End Pool. We strive to create a welcoming atmosphere for our guests, and it's wonderful to hear that our efforts are paying off.
Additionally, we really appreciate your recognition of our staff’s helpfulness. Customer service is a top priority for us, and we’re glad that our team was able to assist you during your stay. Your feedback is invaluable as we continuously work to enhance our services.
We truly hope to have the pleasure of welcoming you back in the near future!
Kind regards,
Charmaine
Staff are friendly and welcoming
December 17, 2024
Reply from Better - East End Pool
Hi Louise
This is wonderful to see!
Thank you for taking the time to leave a review and thank you for choosing Better!
We hope you enjoy your experience at the East End Pool.
Kind Regards
Amir
I love it I had a really good time and…
I love it I had a really good time and made new friends 😊
January 6, 2025
Reply from Better - East End Pool
Good Morning Ava-Rose,
Thank you so much for taking the time to share your review with us.
We are thrilled to hear that you are enjoying your membership at the East End Pool! It’s wonderful to know that you’re not only making use of our facilities but also forming new friendships within our community. We aim to create an inclusive and welcoming environment, and your experience truly highlights that.
We look forward to seeing you at the pool soon!
Best regards,
Charmaine
Lovely staff
Lovely staff, clean conditions, helpful and considerate members of all the staff within the building - so positive - a joy to be around,
September 11, 2024
Reply from Better - East End Pool
Hi Rosemary,
Thanks for your review.
We are so pleased to hear you are so impressed with the staff at East End Pool.
Customers are at the heart of everything we do and we are glad that this has been reflected in the service you have received.
Warm Regards
Hazal
Brilliant
Brilliant, love Amanda as I'm through the NHS sign up, think she's really helpful and informative and the other staff have been lovely too. The only downsides, I wish we could swim more often in the studio pool at east end pool & I've found no zumba classes here, I'd either have to travel to Gosforth or West Denton, which I'm absolutely gutted about as I absolutely was looking forward to that. But all in all brilliant gym, great pools, enjoying the other classes I've attended so far. Just wished there was more studio pool time and some zumba at east end pool which would automatically turn it into a 5 star review.
October 11, 2024
Reply from Better - East End Pool
Good Afternoon Gemma,
Thank you for taking the time to provide your feedback regarding your experience at East End Pool.
We are delighted to hear that you are enjoying the benefits of your membership, particularly the diverse range of fitness classes we offer. It is always encouraging to know that our patrons appreciate the quality of our programs, especially at our location. Furthermore, we are pleased to hear that our staff members have consistently demonstrated friendliness and professionalism each time you visit the centre. Their commitment to excellent customer service is a top priority for us.
However, we sincerely apologize for the inconvenience caused by the absence of Zumba classes at the East End Pool. We understand that this may require you to travel to another facility to participate in these specific sessions, and we appreciate your understanding in this matter. We are continuously evaluating our class offerings and will take your feedback into consideration for future programming decisions.
Thank you once again for your valuable insights.
Best regards,
Charmaine
Positive first visit
Really helpful staff member on Reception desk who helped me navigate the Better UK app and how to book sessions.
Pool wasn't too crowded and session was well supervised.
September 3, 2024
Reply from Better - East End Pool
Good Afternoon Tracy,
Thank you for your lovely review.
We are delighted to hear that the staff at the East End Pool were polite and helpful when assisting you with the Better App. We are happy to hear you are able to navigate the App to make your bookings and recently attended your first swim session. We hope you continue to enjoy the facilities at the East End Pool and the great activities they have to offer.
Thank you for being a part of our community.
Kind regards,
Charmaine
Induction
Amanda has been fantastic throughout. Patient and thorough, friendly and supportive.
August 13, 2024
Reply from Better - East End Pool
Dear Sue,
I extend my gratitude for your feedback.
We are elated to learn of the friendly and supportive demeanour exhibited by our staff during your recent visit to the East End Pool. The patient and attentive assistance provided by Amanda in addressing your queries has been especially noted. Rest assured, I will ensure that your commendable feedback reaches the centre so that Amanda receives the recognition she deserves.
Warm regards,
Charmaine
I am on the NHS referral membership I…
I am on the NHS referral membership I met with Amanda ash made me feel completely at ease and guided me through which classes she thought would be suitable for me as a beginner at the gym
I think it’s a brilliant scheme and very affordable the staff are all very friendly and the facilities are excellent value for money
July 25, 2024
Reply from Better - East End Pool
Hi Trish,
Thanks for your email.
We are delighted to hear you are benefitting from our GP referral membership at East End Pool and having a great time.
Please join us for more sessions and utilise all the facilities we have to offer!
Warm Regards
Hazal
Cleanliness is an issue
Love the fact they still have two lanes open during swim for all. Its a much more relaxed atmosphere than the swim for fitness times. The only issue i have with this center is the cleanliness. The cubicals in swimming changing rooms are quite dirty, theres lots of limescale inside changing rooms on the doors, theres even thick cobwebs in some of them! The toilets often stink of urine (in the ladies also) and there is always tissues all over the toilet cubicles, which when you are wet from the pool, they tend to stick to your feet! Also the stairs going up to the slides are very dirty, with pools of rusty puddles everywhere!
July 31, 2024
Reply from Better - East End Pool
Hi Maggie
Thank you for taking the time to leave a review.
We are very to hear about your experience at our East End Pool and the centre's cleanliness. Your feedback has been forwarded to the General Manager for review and to address the issue with the appropriate staff members.
We hope this helps improve your time at our centre and you can continue to enjoy the swim sessions and relaxed atmosphere.
Kind Regards
Amir
Best swimming place ever
Because like, they taught me really well and I'm starting to get the hang of swimming. They're nice. It's warm. Luka - age 7 :)
May 24, 2024
Reply from Better - East End Pool
Hi Kay and Luca,
Thank you for your review.
We are delighted to hear you are enjoying your swimming lessons! Keep up the great work!
Warm Regards
Hazal
Amanda is an excellent trainer
Amanda is an excellent trainer. She is very encouraging. I am enjoying the Healthwise classes.
However, I also paid for swimming lessons. I didn't feel as though I learnt much last week. I have got another 3 swimming lessons so I will see how it goes.
May 10, 2024
Reply from Better - East End Pool
Hi Tracy,
Thank you for your review.
We are delighted to hear you are enjoying the Healthwise classes and hope you learn more in your next swimming lesson.
Warm Regards
Hazal
Lovely welcoming and friendly staff
Lovely welcoming and friendly staff
Very well organised
April 13, 2024
Reply from Better - East End Pool
HI Robin,
Thank you for your review.
We are so glad to hear that you are so impressed with East End Pool!
Warm Regards
Hazal
Comprehensive selection of equipment
Comprehensive selection of equipment, both for weight training and cardio; gym and changing rooms are clean and tidy. Staff are friendly and approachable. Positive experience so far.
April 11, 2024
Reply from Better - East End Pool
Dear Lewis,
I wanted to thank you for taking the time to leave a review. It's great to hear that you're enjoying your membership at the East End Pool and Gym. We're thrilled that our gym equipment is helping you achieve your fitness goals. It's wonderful to know that you've found our facilities to be well-maintained, and that the changing areas are clean and presentable. We're committed to providing a positive experience for all our members, and we're glad that our efforts are translating into a satisfying experience for you.
Thank you for being a part of our community, and we hope to continue supporting your fitness journey in the future.
Best regards,
Charmaine
It’s not changing room at gym area and…
It’s not changing room at gym area and only small locker requires 20p to use also anytime I book the gym not many people their I ask them why they said because we have to book it in advance just like 2021 social distance gym does not need to book for member it’s hard for me when I have little free time and want to go to gym and there isn’t available space to book for that time
April 1, 2024
Reply from Better - East End Pool
Dear Tekoshar,
I hope this message finds you well. We would like to take this opportunity to thank you for sharing your review with us.
We are disappointed to learn that you experienced issues with the facilities at the East End Pool. We want to assure you that we take all feedback seriously and we are committed to providing the best possible experience for our guests.
I have personally taken note of the concerns you have raised and will be forwarding them to the center manager for further review. We will work to address these points and take appropriate action where necessary to ensure that our guests have a safe and enjoyable experience.
Thank you once again for taking the time to share your feedback with us. We value your input and hope to have the opportunity to serve you better in the future.
Best regards,
Charmaine
Reply from Better - East End Pool
"Hello Ed,
I would like to express our gratitude for taking the time to share your positive review.
It brings us great joy to know that you are satisfied with your membership at the East End Pool and that you find the staff to be courteous and professional. We appreciate your feedback concerning the chargeable lockers and we will make sure to pass your comments to the management team.
Thank you for your support.
Kind regards,
Charmaine"
Great value
Great value, multiple locations (one near home and one near work). Very highly recommended.
November 14, 2023
Reply from Better - East End Pool
Good Evening David,
Thank you for your review.
I am very happy to hear that you are enjoying your membership at the East End Pool. We hope you continue to enjoy your membership at this centre.
Kind regards,
Charmaine
Reply from Better - East End Pool
Hi
Thank you for leaving a review.
We are very proud to see our staff and centre receive 5 stars!
I will forward your review to the General Manager.
Kind Regards
Amir
Reply from Better - East End Pool
Hi Christine,
Thank you for your review.
We are happy to hear you have chosen to join us again and that you have found the process easy.
Warm Regards
Hazal
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