I’ve never had any issues aside from the scanner to get into the gym being slow at times (although it has never out right not worked). There are plenty of different equipments and the app has a usefu... See more
Company replied
Hadrian Square, NE6 1AL Newcastle upon Tyne, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I’ve never had any issues aside from the scanner to get into the gym being slow at times (although it has never out right not worked). There are plenty of different equipments and the app has a usefu... See more
Company replied
I have no complaints whatsoever about the staff. They are friendly, professional and very supportive. There is a wide range of classes available to suit all abilities and tastes. The only reason I hav... See more
Company replied
I received guidance, help, friendships at a time i needed them. My fitness, possibly ,my health has improved. My mental health has improved with more positive thought. The last 2 years have a veey wor... See more
Company replied
Brilliant, love Amanda as I'm through the NHS sign up, think she's really helpful and informative and the other staff have been lovely too. The only downsides, I wish we could swim more often in the s... See more
Company replied
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Hadrian Square, NE6 1AL, Newcastle upon Tyne, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I enjoyed the different machines.also friendly customers who showed me how to use a couple of machines

Reply from Better - East End Pool
as a previous member I rejoined Better with no problems ..glad to be back on track

Reply from Better - East End Pool
I've suffered with egzema for all of my 10 yrs swimming was to painful for me .
Now I'm raring to go looking forward to every minute
First lesson was brilliant . Thankyou
😁

Reply from Better - East End Pool
I was extremely anxious about joining the gym but my instructor, Amanda has been amazing!
She is very supportive and explains everything well. She has made me feel welcome and more relaxed about attending. I also feel she has listened to me and has assessed my needs well. I have also joined one of her circuit classes which suits my needs perfectly! My future aim is to build my confidence to get into the swimming pool!

Reply from Better - East End Pool
Nice staff always helpful,
Great sauna and steam room ,that's what I come for really.
Oh yes cafe makes a lovely cuppa too.

Reply from Better - East End Pool
Staff are great,friendly pleasure going there for Mt fitness, a plans been arranged without hesitation for me to follow to improve my health and well being.

Reply from Better - East End Pool
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.