I’ve never had any issues aside from the scanner to get into the gym being slow at times (although it has never out right not worked). There are plenty of different equipments and the app has a usefu... See more
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Location
Switch locationHadrian Square, NE6 1AL Newcastle upon Tyne, GB
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I have no complaints whatsoever about the staff. They are friendly, professional and very supportive. There is a wide range of classes available to suit all abilities and tastes. The only reason I hav... See more
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I received guidance, help, friendships at a time i needed them. My fitness, possibly ,my health has improved. My mental health has improved with more positive thought. The last 2 years have a veey wor... See more
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Brilliant, love Amanda as I'm through the NHS sign up, think she's really helpful and informative and the other staff have been lovely too. The only downsides, I wish we could swim more often in the s... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Hadrian Square, NE6 1AL, Newcastle upon Tyne, United Kingdom
4.4
Excellent
67 reviews
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This company invites their customers to review, whether positive or negative
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Helpful friendly staff
Helpful friendly staff not just the person I was interacting with
October 29, 2025
Reply from Better - East End Pool
Hi Jim
Thank you for your review.
We are very pleased to see that the staff at East End Pool have been able to assist with your enquiry.
If you have any further questions, please do not hesitate to reach out!
Kind Regards
Amir
Reply from Better - East End Pool
Hi Julie
Thank you for your review.
We are very pleased to see that the staff at East End Pool have been able to help with your enquiries, and if you have any further questions, please do not hesitate to ask!
Kind Regards
Amir
Great place to get fit and also relax
This is a great all round place with everything included at a very competitive price. Gym, Sauna, Steamroom, Pool and classes all in. Staff are very friendly and helpful too
October 17, 2025
Reply from Better - East End Pool
Hi John
Thank you for your review.
We are very pleased to see that you are having a great experience at the East End Pool, utilising all of the available facilities!
It is also great to see that the staff are creating a great atmosphere and have been able to help when required!
Kind Regards
Amir
Amazing aqua aerobics class
Staff were lovely, great pool space and the instructor for aqua aerobics was so high energy it was amazing!
October 22, 2025
Reply from Better - East End Pool
Hi Beatrice
Thank you for your review.
It is great to see that you're enjoying the Aqua Aerobics class at East End Pool, and we hope to see you at the next class!
We are also pleased to hear you have had the opportunity to meet the centre staff and that they are creating a lovely atmosphere for all members.
Kind Regards
Amir
Reply from Better - East End Pool
Hello Marie,
We are delighted to hear that you are enjoying your experience at East End pools.
Warm Regards.
Health wise graduate membership cost
You said in your reply to my previous review that the graduate membership for health wise members is discounted? At £32? What is the full price? As a senior the price is only £26 but this excludes me from certain classes.
August 20, 2025
Unprompted review
Reply from Better - East End Pool
Good Morning,
Thank you for your review. You're absolutely right to ask for clarification.
The standard full price for graduate membership is £32. Healthwise members graduate to this membership type once they have completed the standard 2 year Healthwise membership.
Senior memberships, like the one priced at £26, offer great value but may have limitations regarding class access, which is why some sessions may not be available under that option.
If you'd like, we’d be happy to review your current membership and help ensure you’re getting the best option based on your needs and preferences. Please feel free to speak to a member of our team at reception or get in touch directly.
Thank you again for your feedback—it’s always appreciated.
Kind regards,
Charmaine
Health care exercise
This was my 2nd exercise session
The room and equipment were perfect. I have recently undergone Chemo and Radiotherapy. I am now having Immunotherapy. This has taken a lot out of me. I need to improve my general fitness and regain my strength. I am confident that this is right for me. The class leader, Amanda, is very supportive and knowledgeable.
August 12, 2025
Reply from Better - East End Pool
Hi Jacquie
Thank you for your review.
We are very pleased to hear that you're finding the sessions helpful during this time.
It's great that the room, equipment, and Amanda’s support are working well for you, and we hope you reach your fitness and strength goals with us!
Kidn Regards
Amir
My better gym has changed my outlook on…
My better gym has changed my outlook on aging I always feel better after constructive exercises mentally more alert. Love the social interaction nice too feel my muscle developing more steadier on my feet.
July 30, 2025
Reply from Better - East End Pool
Hello Grey Lady,
We are delighted to hear, that you are enjoying your time at the Gym.
Kind Regards.
No for me
I was not expecting to have to move equipment myself. I took part in a spinning class and members were expected to get the bikes into position .
The studio was incredibly hot.
The music was not suitable to the session
July 2, 2025
Reply from Better - East End Pool
Hi Elaine,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet your expectations.
We understand that moving equipment like the bikes can be unexpected, and we appreciate you bringing this to our attention. We'll review our setup process to see how we can better support participants before class begins.
Regarding the studio temperature, we aim to keep the environment comfortable and energising, but we recognise that it may have been too warm during your session. We’ll follow up with our team to ensure better climate control moving forward.
We also appreciate your comments on the music selection. We strive to create a motivating atmosphere, and we’re sorry it didn’t align with your preferences this time. Your input will help us improve the overall experience.
Thank you again, and we hope to welcome you back for a more enjoyable class soon.
Kind regards,
Charmaine
Best regards,
Very helpful and pleasant staff had the…
Very helpful and pleasant staff had the best introduction into the gym thankyou
June 6, 2025
Reply from Better - East End Pool
Hi Alan,
Thank you so much for your lovely review.
We are very happy to hear that our staff made your introduction to the gym a great experience. If you ever need any assistance or have questions, don’t hesitate to reach out. We’re here to support you on your fitness journey!
Look forward to seeing you in the gym again soon.
Kind regards,
Charmaine
Reply from Better - East End Pool
Hi Sandra,
Thank you very much for your generous feedback!
We’re absolutely delighted to hear that you found the instructor to be not only excellent but also deeply attentive to the specific needs of each student. Creating a supportive and inclusive learning environment is a top priority for us, and it’s wonderful to know that our efforts have made a positive impact on your experience. Should you have any further questions or need assistance in the future, please feel free to reach out anytime!
Kind regards,
Charmaine
Great gym
Really supportive staff that made me feel very comfortable and confident. I especially enjoy the healthwise classes. I wish there was another pilates session one a week isn't enough there really good.
June 10, 2025
Reply from Better - East End Pool
Hi Hazel,
Thank you so much for your kind words!
We're thrilled to hear that our staff made you feel comfortable and confident—that means a lot to us. We're also glad you're enjoying the Healthwise classes, especially Pilates. We appreciate your feedback and will definitely take your suggestion into consideration as we look at expanding our class offerings.
Hope to see you in class again soon!
Kind regards,
Charmaine-
All staff is so friendly and do there…
All staff is so friendly and do there best to help you always
May 12, 2025
Reply from Better - East End Pool
Hi Claire,
Thank you immensely for your thoughtful and encouraging words!
We are absolutely delighted to hear that our dedicated staff played a significant role in enhancing your experience with us. Our team is committed to delivering exceptional service, and it warms our hearts to know that they were able to assist you effectively. Your feedback is invaluable to us, and we truly appreciate you taking the time to share it. We eagerly anticipate the opportunity to welcome you back and provide you with another memorable experience soon!
Kind regards,
Charmaine
My issue was resolved by Better UK…
My issue was resolved by Better UK staff and they’re always available to help us.
May 12, 2025
Reply from Better - East End Pool
Hi Raheel,
Thank you for sharing your feedback!
We're so glad to hear that your issue was resolved and that our team at the East End Pool was able to assist you. We're always here to help whenever you need us! If you have any further questions or need support, don't hesitate to reach out.
Warm regards,
Charmaine
I love better in byker all staff are…
I love better in byker all staff are good and helpful from 15 years ago
May 7, 2025
Reply from Better - East End Pool
Hi Roya,
Thank you so much for your kind words!
We truly appreciate your loyalty over the past 15 years. It's wonderful to hear that our team has always been able to help and provide you with great service. We look forward to many more years of serving you at the East End Pool!
Kind regards,
Charmaine
I enjoy being in the pool.
April 21, 2025
Reply from Better - East End Pool
Hi Abosede,
Thanks for your review.
We are so glad to hear that you enjoy being the pool at East End!
Warm Regards
Hazal
Better is the best
Rachael from head office has been very helpful and quick to respond.
Amanda and Stewart at the East End Pool in Byker, Newcastle upon Tyne, have been amazing and very sensitive and caring. Better has looked after me very well.
Thanks to everyone who I have had contact with for being such wonderful people.
April 16, 2025
Reply from Better - East End Pool
Hi Gerard,
Thanks for your review.
It is great to hear that our customer service team were able to assist you and that the centre staff have been so wonderful too!
Warm Regards
Hazal
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff. Lots of classes to choose from.
April 18, 2025
Reply from Better - East End Pool
Hi Lynn,
Thank you so much for your kind words! We’re absolutely delighted to hear that our East End Pool Centre team is creating such a friendly and welcoming atmosphere for our customers.
We always strive to offer a wide variety of classes to suit everyone, so it’s fantastic to hear that you’re loving them!
Thanks again for taking the time to share your feedback, it really means a lot to us. We truly appreciate your support.
Kind regards,
Sarah H
Two late show request fines
Two late show request fines. One I didattend, the bloke said he thought we were just swimming not sauna. Now we scanned in. And again. Terrible service
April 11, 2025
Reply from Better - East End Pool
Dear Lisa,
Thank you for sharing your experience with us. We’re very sorry to hear about the error regarding your attendance and the cancellations appearing on your account. We completely understand how frustrating this can be when you’ve attended the sessions as planned.
Our Customer Service team would be more than happy to assist you in resolving this issue. Please feel free to reach out to them via email at customerservice@gll.org, and they will be ready to help. Additionally, we will be forwarding this feedback to the Centre Team so they are aware of the attendance errors.
As a business, we truly value customer feedback as it helps us improve and provide the best possible experience for our customers. Thank you again for bringing this to our attention.
Kind Regards,
Sarah H
Reply from Better - East End Pool
Hi Claire,
Thank you so much for the positive feedback!
We're excited to hear that you are enjoying the Fitness Classes at the East End Pool. Let us know if you need anything or have any questions along the way. Looking forward to seeing your progress!
Kind regards,
Charmaine
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