I like the staff but communications are bad . The same machines have been broken for over three weeks no update has been given just a sign saying out of order
Company replied
Location
Switch locationGreat North Leisure Park, High Rd, N12 0AE North Finchley, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Stuff r very helpful fitness classes very nicely done change your room shower room needs to be updated
Company replied
The swimming pool is a good swimming pool, although it can become extremely busy when other activities occur. Facilities are limited and not always the cleanest, but okay. There is only one shower tha... See more
Company replied
The session of Aqua aerobic at Finchley Lido was great, 5 stars! (We joined as disabled access members). But the booking process was a bit tricky and nerve racking, although in the end I was able to g... See more
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Great North Leisure Park, High Rd, N12 0AE, North Finchley, United Kingdom
4.1
Great
86 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great PT’s make Great experiences !
The personal trainers are very knowledgeable and friendly coming from a man, they really know how to make someone feel special and comfortable when they’re training different people.
February 18, 2026
Unprompted review
Reply from Better - Finchley Lido Leisure Centre
Hi Khalid
Thank you for your review.
It is great to see that the personal trainers at Finchley Lido Leisure Centre have made you feel comfortable, and we hope you reach your health and fitness goals working with them!
Kind Regards
Amir
Great place to keep fit
Had a good swim in the pool this morning, showered (though have to note facility could do with a bit of sprucing up) followed by a great yoga class in the studio! And all these within walking distance from my home! Keep it up!
February 11, 2026
Reply from Better - Finchley Lido Leisure Centre
Hi Lily,
Thank you for sharing your feedback with us!
We’re so pleased you enjoyed your swim and the yoga class at our Finchley Lido Leisure Centre, and it sounds like a great way to start the day.
We also appreciate your feedback about the facilities.
Please note that we’re always looking at ways to improve and “spruce up” areas where needed, so your comments are really helpful.
We look forward to welcoming you back again soon!
Warm Regards,
Kaisha
As a brand new member of the gym
As a brand new member of the gym, on my first visit the barrier was not working to scan my bar code and more importantly there was no instructor to guide me through the equipment. I felt a bit abandoned.
February 6, 2026
Reply from Better - Finchley Lido Leisure Centre
Thank you for finding the time to share your experience with us, Patricia.
We are really sorry your first experience wasn't good. Your feedback will help us improve in the future.
Kind Regards
Customer service and website are…
Customer service and website are excellent as it’s the Support in the two facilities that I use – Finchley Lido Leisure Centre and Copthall
January 31, 2026
Unprompted review
Reply from Better - Finchley Lido Leisure Centre
Hello Tony,
Thank you very much for your 5-Star review.
We are delighted to know that you are enjoying our services at Finchley and Barnet Copthall Centres.
We look forward to seeing you again soon.
Fantastic friendly helpful staff really…
Fantastic friendly helpful staff really helped me find the best membership for me and always on hand! The best team
January 28, 2026
Reply from Better - Finchley Lido Leisure Centre
Hello Paul,
Thank you for your comments and feedback.
We are delighted to know, that you are enjoying your time at our centre.
Kind regards
Speedy response to request to change day of swimming lessons
I needed to change the day my child goes for swimming lessons and filled in an online request form to make the change. Within a few hours of making the request, I received an email that the change had been actioned. Really impressed with the customer service!
December 30, 2025
Unprompted review
Reply from Better - Finchley Lido Leisure Centre
Hi Seun
Thank you for your review.
We are very pleased to see that our Customer Service Team have been able to assist with your enquiry promptly, and we hope your child continues to enjoy the swimming lessons!
Kind Regards
Amir
Very dirty water and they clean the…
Very dirty water and they trying to clean the water by adding more chlorine liquids ,my son had alergy with this chemical his body all over spots like red spots on his body .
I will make a complain about this with my son m3dical report for compensation against your company
December 17, 2025
Unprompted review
Reply from Better - Finchley Lido Leisure Centre
Hello Javad,
Thank you for sharing your feedback.
We’re very sorry to hear about your experience and the allergic reaction your son suffered — we completely understand how concerning this must have been for you.
Please be assured that the safety and comfort of our customers is our top priority. Our pools are maintained in line with industry standards, and chemicals are used strictly within recommended guidelines to ensure water hygiene. However, we take any reports of allergic reactions seriously.
We will investigate further and take appropriate action. In the meantime, we’ll review the maintenance records for the date of your visit to ensure everything was compliant.
Thank you again for bringing this to our attention. We appreciate your feedback and hope to restore your confidence in our facilities.
road to healthier life style supported by Better
great service from Barnet and better.org a positive experience,well explained and shown round facilities by Ken
November 18, 2025
Reply from Better - Finchley Lido Leisure Centre
Good Afternoon Sol,
Thank you very much for your comments and feedback.
Kind Regards,
convenient,good facilities,value for…
convenient,good facilities,value for money and iis charitable and not for profit organisation
November 21, 2025
Reply from Better - Finchley Lido Leisure Centre
Hello Prem,
Thank you for your comments and feedback.
Kind Regards
Vey friendly and helpful staff
Vey friendly and helpful staff. Equipment and venue may not be the most luxurious, but very much hits the spot for me!
November 5, 2025
Reply from Better - Finchley Lido Leisure Centre
Hello Allen,
Thank you for your comments and feedback.
Kind Regards.
Reply from Better - Finchley Lido Leisure Centre
Hi Vanessa
Thank you for your review.
We are very pleased to see that the staff at Finchley Lido Leisure Centre are creating a great atmosphere and have been able to assist when needed.
We hope you enjoy using the facilities, and thank you for choosing Better!
Kind Regards
Always happy
July 21, 2025
Reply from Better - Finchley Lido Leisure Centre
Hi Ivana
Thank you for your review.
This is great to see, and we hope your happiness continues!
Kind Regards
Amir
Caroline was responsible for my…
Caroline was responsible for my induction and she was very patient and thorough very good
August 28, 2025
Reply from Better - Finchley Lido Leisure Centre
Hello Kris,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Generally good
I used to use Finchley Lido leisure centre. Gym more than pools.
I'm disabled and they were helpful although I did take my own carer who could help me more. As a disabled man I did get a preferential rate..
My condition has got worse which makes it even more difficult to go there even with a carer so now exercise at home with carer.
The staff were very helpful with using a chair "lift" to help me get in and out of the pool.
The only criticism I have is the chair on the stair lift stopped flipping up and this made it difficult to get on and stand in a comfortable place. My carer had to bend awkwardly to hold it up whilst I got on and off.
It was extremely difficult to cancel my membership as the app never sent me an e-mail to reset my password despite it working in the past.Date is of that been going to gym for several years.
August 16, 2025
Unprompted review
Reply from Better - Finchley Lido Leisure Centre
Hello Dan,
Thank you for your comments and feedback.
Kind regards.
Reply from Better - Finchley Lido Leisure Centre
Hi Robert
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying out time in Finchley Lido Leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
I wanted to change my membership an the…
I wanted to change my membership an the member of staff that assisted me could not have been more helpful and explained exactly what he was doing and when the changes would come in to effect.
August 1, 2025
Reply from Better - Finchley Lido Leisure Centre
Hi Naomi,
Thanks for your review.
We are so pleased to hear that the staff at Finchley Lido Leisure Centre have been so supportive!
Warm Regards
Hazal
Useless and Fitness classes fully…
Useless and Fitness classes fully booked all the time.
August 6, 2025
Reply from Better - Finchley Lido Leisure Centre
Hi Sarah
Thank you for your review.
We are sorry to hear that you're facing challenges in booking the classes you enjoy.
Members can reserve classes they wish to attend up to 7 days in advance through the App or Better website, and we hope this information will assist you in securing a spot in the classes you desire.
Kind Regards
Amir
Fantastic
Friendly, helpful staff. Induction was ver informative.
Facilities clean and all organised.
Very pleased I joined!
July 30, 2025
Reply from Better - Finchley Lido Leisure Centre
Hi Theodora,
I hope this message finds you well! I wanted to take a moment to express our sincere gratitude for your kind words. It truly means a lot to us.
We are absolutely delighted to hear that you found our staff not only friendly but also genuinely helpful during your time with us. We believe that a welcoming environment plays a crucial role in fostering a positive experience, and it’s heartwarming to know that our team made a good impression on you.
Moreover, it’s wonderful to hear that you found the induction process informative. We strive to ensure that all of our new members feel well-equipped with the necessary knowledge and resources to thrive, and your feedback reassures us that we’re on the right track.
We’re also thrilled that our facilities and organisation met your expectations. We work hard to maintain a space that is both functional and inviting, and it’s gratifying to know that you appreciate our efforts.
Once again, welcome to our community! We are truly excited to have you with us, and we look forward to supporting you on your journey here. If you have any questions or need assistance as you settle in, please don’t hesitate to reach out.
Warm regards,
Charmaine
Reply from Better - Finchley Lido Leisure Centre
Hi Angelina,
Thank you for your feedback.
We’re sorry to hear that you found booking a class difficult and frustrating. We’re always working to improve our system and your experience, so we’d love to understand more about the issues you faced. Please feel free to reach out to us directly at customerservices@gll.org so we can assist you and make the process smoother.
Thanks again for letting us know!
Best regards,
Charmaine
Caroline was very good at explaining…
Caroline was very good at explaining everything to me. Staff at reception have been very helpful at all times.
July 10, 2025
Reply from Better - Finchley Lido Leisure Centre
Hi Lyn,
Thank you for your kind words!
We're so pleased to hear that Caroline was able to clearly explain everything and that our reception team has been consistently helpful. Your feedback means a lot to us, and we’re glad we could make your experience a positive one. If you need anything in the future, we’re always here to help.
Kind regards,
Charmaine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.