I like the staff but communications are bad . The same machines have been broken for over three weeks no update has been given just a sign saying out of order
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Location
Switch locationGreat North Leisure Park, High Rd, N12 0AE North Finchley, GB
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See what reviewers are saying
Stuff r very helpful fitness classes very nicely done change your room shower room needs to be updated
Company replied
The swimming pool is a good swimming pool, although it can become extremely busy when other activities occur. Facilities are limited and not always the cleanest, but okay. There is only one shower tha... See more
Company replied
The session of Aqua aerobic at Finchley Lido was great, 5 stars! (We joined as disabled access members). But the booking process was a bit tricky and nerve racking, although in the end I was able to g... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Great North Leisure Park, High Rd, N12 0AE, North Finchley, United Kingdom
4.1
Great
86 reviews
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The staff are wonderful
The staff are wonderful. Every staff member i have spoken to has been helpful , kind and friendly.
October 5, 2023
Reply from Better - Finchley Lido Leisure Centre
Hi
Thank you for leaving the Centre staff a review.
We are very pleased to see they have been helpful.
We hope you continue to enjoy your time at our centre alongside the staff.
I will pass your review on to the General Manager.
Regards
Amir
DISABLED UNFRIENDLY
So I called today about their disabled swimming. Spoke to a rather aggressive person. I explained my daughter has just joined and she wanted me to join too, she said the pools are very cold. So thought I would enquire about the temperature. She said 28degrees. Then went straight in with they have had no complaints and will not be turning it up. At that point I ended the call. I am of course disappointed as I’ve seen a lot of other pools with 30 to 32 degrees. But due to location I sadly can’t get to those areas! I just can’t get into cold water. It’s never the costs, it’s about the service!!! Disabled Unfriendly
September 6, 2023
Unprompted review
Reply from Better - Finchley Lido Leisure Centre
Good Afternoon Neets,
Thank you for your review.
I am very sorry to hear of your recent experience when you contacted us to query the pool temperature at the Finchley Lido leisure centre. The pool temperature is 28 degrees but due to the warm weather this currently feels more like 30 degrees. I understand that you are unable to get into cold water so apologise that you are unable to use this centre due to the temperature.
I will forward your feedback in regards to the tone of the staff member you spoke to directly to the centre manager so further staff training can be given if required. Please accept our sincere apologies for the inconvenience caused when you contacted us.
Kind regards,
Charmaine
Reply from Better - Finchley Lido Leisure Centre
Hi Nicholas,
Thank you for your review.
We are so happy to hear that you are enjoying Finchley Lido.
Warm Regards
Hazal
The instractor was mostly busy with…
The instractor was mostly busy with others and to many kids inside the pool uncontrolable.
July 14, 2023
Reply from Better - Finchley Lido Leisure Centre
Good Afternoon Kashal,
Thank you for your review.
I am very sorry to hear of your recent experience at your child's first swimming lesson. The lessons are in groups so the Instructor is able to teach the children together, but I apologise if you feel like your child did not get the attention they required. If you feel the same when your child attend's their next lesson, please speak to the Swim Teacher in regards to your concerns so these can be addressed. I am sure they will be happy to listen and provide advise if required.
Kind regards,
Charmaine
Reply from Better - Finchley Lido Leisure Centre
Hi G,
We appreciate your feedback!
It's fantastic to hear that our staff has been friendly and that you have enjoyed the facilities.
Thank you for your support!
Kind regards
Ivy
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