Mae is a fantastic teacher of swimbies and our child has enjoyed every minute of it especially using songs to help with the learning and building confidence in the water. If you can get a class with M... See more
Location
Switch locationLemsford Road, AL10 0DH Hatfield, GB
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Elise has been a fantastic swimming teacher. I’ve only just started my lessons with her, but she has been friendly, patient, and encouraging from the very beginning. She creates a comfortable learning... See more
Company replied
I like the steam room, sauna and jacuzzi. Jacuzzi only one of two is working though. Don't like booking system. I booked health suite for women only Saturday for one hour, however men were coming in,... See more
Company replied
Wondeful swim school, the teachers are friendly, patient and build the children’s confidence in themselves. Since starting Hatfield Swim School just a few weeks ago, my son has swam independently... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Lemsford Road, AL10 0DH, Hatfield, United Kingdom
4.3
Excellent
77 reviews
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Mae is a fantastic teacher of swimbies…
Mae is a fantastic teacher of swimbies and our child has enjoyed every minute of it especially using songs to help with the learning and building confidence in the water. If you can get a class with Mae I would highly recommend it
April 30, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent facilities and staff
July 1, 2026
Reply from Better - Hatfield Swim Centre
Hi David
Thank you for your review.
We are very pleased to see that you are enjoying the facilities at Hatfield Swim Centre, and it's great to know that the staff are creating a wonderful atmosphere!
Kind Regards
Amir
Great experience
Great experience, used the swimming pool able to swim at own pace clean and friendly
June 24, 2026
Reply from Better - Hatfield Swim Centre
Hi Kim,
Thank you for your kind feedback. We’re really pleased to hear you enjoyed your swim and found the environment clean and friendly, and that you were able to swim at your own pace.
We appreciate you taking the time to share this and hope to welcome you back again soon.
Warm regards,
Hazal
Very good and safe place
Very good and safe place . Bit busy in evening time as working adults can only come in on that time. Also booking slot system can be improved for the membership holder.
June 17, 2026
Reply from Better - Hatfield Swim Centre
Hi Kinjal,
Thank you for your feedback.
We are pleased to hear that you find the centre a good and safe place to visit.
We understand that evenings can be busy and appreciate your feedback regarding the booking system for members. We will share this with the team as we continue to look for ways to improve the experience.
We hope to welcome you again soon.
Warm Regards,
Hazal
Elise has been a fantastic swimming teacher..
Elise has been a fantastic swimming teacher. I’ve only just started my lessons with her, but she has been friendly, patient, and encouraging from the very beginning. She creates a comfortable learning environment and explains things clearly, which has helped build my confidence in the water. I’m really enjoying the lessons so far and hope they continue just as well in the future.
June 9, 2026
Unprompted review
Reply from Better - Hatfield Swim Centre
Hi Harsh,
Thank you for your lovely review of Hatfield Swim Centre!
It's great to hear that Elise has made such a positive start to her swimming lessons. Having a teacher who builds your confidence from the very beginning really makes all the difference. We'll make sure she hears how much her dedication is appreciated.
We hope you continue to enjoy your swimming journey and look forward to welcoming you back soon!
Warm Regards,
Hazal
I am a new adult beginner to swimming…
I am a new adult beginner to swimming and my lessons with Elise has been do great and has helped me built confidence in swimming.
The trainer makes me comfortable to ask questions and holds me by the hand when I am less confident of myself with the encouragement of doing better I love having a teacher who believes I can be better and guides me through my journey of learning basic swimming skills.
May 18, 2026
Unprompted review
Reply from Better - Hatfield Swim Centre
Hi Chionye
Thank you for your review.
We are very pleased to see that Elise has helped build your confidence and made lessons enjoyable and supportive.
It is also wonderful to hear about your progress, and we hope you reach the level of confidence you wish!
Kind Regards
Amir
Reply from Better - Hatfield Swim Centre
Hi Cirneala,
Thank you for your review!
We're saddened to hear that our staff haven't been helpful during visits.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
Thank you again for your feedback!
Warm Regards,
Kaisha
The hatfield swim centre
The instructors are lovely, my boys teacher, a nice lady.she is kind and attentive to their needs, I wasn't too comfortable with how my daughter was learning, but she is getting the needed attention now.I think.My own instructor Ella, 😃sweet lady, she just goes,fantastic lovely, she is such a good teacher..😃😃
April 15, 2026
Reply from Better - Hatfield Swim Centre
Hi,
Thank you so much for your thoughtful feedback, we really appreciate you taking the time to share your experience.
We’re delighted to hear that your son’s instructor has been supportive of his needs, and that your daughter is now receiving the attention you were hoping for!
It’s also lovely to hear your kind words about Ella, she’ll be really pleased to know her teaching style is making such a positive impact.
We’ll make sure your feedback is shared with the team, and we look forward to continuing to support your family at Better.
Best wishes
Azaria
Hamza is the best gym instructor and he…
Hamza is the best gym instructor and he helped alot and April is a good front desk receptionist
April 22, 2026
Unprompted review
Reply from Better - Hatfield Swim Centre
Hi Nik,
Thanks for your lovely feedback.
It’s great to hear Hamza has been so supportive in the gym, and that April has made a positive impression at reception too, we’ll make sure they both see your comments.
Warm regards
Azaria
Outstanding SEND Swim Instruction
My son’s SEND swim instructor was incredible in his first session. She approached everything with such calmness and adapted beautifully to his needs. You could clearly see how experienced and inclusive she is, giving each child individual attention while making the lesson fun and engaging.
March 26, 2026
Unprompted review
Reply from Better - Hatfield Swim Centre
Hi Fiaz
Thank you for your fantastic review
We are so delighted to hear that your son enjoyed his class and that the teacher delivered the class with calmness, whilst ensuring that it was engaging and fun.
We have also passed on your comments to the centre
Thank you for taking the time to send such lovely feedback.
Warm Regards
Rachel
Poor booking and customer service
I like the steam room, sauna and jacuzzi. Jacuzzi only one of two is working though. Don't like booking system. I booked health suite for women only Saturday for one hour, however men were coming in, and reception and staff was doing nothing about it even we all women were complaining. I have membership however staff want me to book facilities anyway. And for all people who has membership as well. So I will not extend the membership as I going to leisure centre when I have time as my schedule quite unpredictable.
March 14, 2026
Reply from Better - Hatfield Swim Centre
Hi Irma
Thanks so much for your review.
We're really sorry to hear about your experience at Hatfield Swim Centre.
We've happily passed your feedback along to the centre regarding the ladies-only sessions and the jacuzzi.
Just to let you know, we manage bookings for activities like the health suite, swimming, and fitness classes because places can be limited. However, often, there are spaces available on the day, so you don’t always have to book if your schedule is changeable. Plus, we only have a 4-hour cancellation policy for any booked activities, allowing plenty of flexibility to cancel a session should your circumstances change.
We're sorry to hear you won’t be continuing your membership, but we truly appreciate your feedback and will definitely look into the points you raised.
Kind regards
Rachel
Bad experiences in Hatfield swim…
Bad experiences in Hatfield swim centre. Broken equipment, long repair time, many times there is no hot water, dirty showers and environment.
March 26, 2026
Reply from Better - Hatfield Swim Centre
Thanks for your feedback. Sorry to hear about your bad experiences at the centre, we wish to sort these as soon as we can and provide a much better service, this is not to our expectations.
From panicky to confident in the pool!
From panicky to confident in the pool!
I joined Swim Doctor as someone who genuinely panicked in the water and couldn't do much at all. The atmosphere is so friendly and welcoming that I felt at ease from the start. Elise is calm, patient, and really attentive — she breaks things down in a way that actually makes sense and builds your confidence step by step.
I've gone from barely managing in the water to confidently swimming a small lap, which feels like a huge achievement for me. I've still got a way to go, but I'm actually enjoying the journey now — something I never thought I'd say about swimming!
Highly recommend for anyone who's nervous about getting in the pool. You're in great hands.
March 10, 2026
Unprompted review
Reply from Better - Hatfield Swim Centre
Hi Murtuza,
Thank you for your incredible review!
It’s incredibly rewarding to hear how far you’ve come on your swimming journey with us at Hatfield Swim Centre.
Going from feeling panicked in the water to swimming a full lap is a fantastic achievement, and you should be really proud of yourself.
We’re so pleased that you’ve felt comfortable and supported from the start, and that Elise’s calm, patient approach has helped build your confidence step by step.
It means a lot to know you’re now enjoying swimming, especially when it once felt so daunting.
Thank you as well for your recommendation as well.
We can't wait to see you again!
Warm Regards,
Kaisha
Controlling the fear
All my life I had a big fear of water and being on my early 40s was even harder to deal with this fear.
I have been doing swimming lessons with Elise for over a month now and I can say that I am so impressed by her patience and professionalism.
Thanks to her dedication I now can swim and control my fear.
Thank you Elise
March 19, 2026
Unprompted review
Reply from Better - Hatfield Swim Centre
Hi Eva,
Thank you for your wonderful review!
We're thrilled to hear that Elise has helped to build your confidence in the water during your lessons at our Hatfield Swim Centre.
Amazingly, you've raised how patient, dedicated and professional she's been, and she'll be so happy to hear your kind words.
We're also over the moon that you can now swim and control your water fears, and we're so proud of the amazing progress you've made.
We can't wait to continue to see you grow!
Warm Regards,
Kaisha
Swim Doctor
I have been doing Swim Doctor at Hatfield for just over a month, originally started with Elise and now being taught by Adela. both of them are extremely supportive & Patient, which has improved my confidence in the water. the lessons are well structured, starting with the basics and introducing more advanced skills such as breathing techniques and stroke improvements.
What I appreciated most was the encouraging environment. making sure I was given feedback and how I can improve. the lessons always started on time.
I will definitely recommend these swimming lessons to anyone looking to learn how to Swim or improve their technique. Its a great way to build confidence in the water while learning important skills in a supportive setting.
March 10, 2026
Unprompted review
Reply from Better - Hatfield Swim Centre
Hi Dre,
Thank you for your fantastic review!
We are so delighted to hear that our Swim doctor Team were able to assist you and build up your confidence in the water.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to Elisa and Adela who assisted you!
Warm Regards
Tom
Great swimming lessons for adults
Great swimming lessons for adults. Very patient teachers/coaches. I now comfortable in the pool.
March 10, 2026
Unprompted review
Reply from Better - Hatfield Swim Centre
Hi Cee,
Thanks for your review.
We are so pleased to hear that you are enjoying Hatfield Swim Centre!
Warm Regards
Hazal
More frequency needed for the lessons
The swim lessons are conducted well. My issue is the frequency, lessons should be atleast 2-3 times a week not just once , especially for learning adults who have a lot to juggle as they can be able to learn quicker.
March 4, 2026
Unprompted review
Reply from Better - Hatfield Swim Centre
Good Evening,
Thank you for your feedback!
We're glad to hear that you feel the swim lessons are conducted well during your visits.
We understand your point about lesson frequency, especially for adult learners balancing busy schedules.
We're more than happy to pass on your feedback to the wider team for further review.
We appreciate you taking the time to share your thoughts.
Warm Regards,
Kaisha
Layla has absolutely loved her 2 weeks…
Layla has absolutely loved her 2 weeks in the send lessons she has come so far and her confidence is blooming and seeing her doing stuff what I havent seen her do before many thanks everyone.
February 26, 2026
Unprompted review
Reply from Better - Hatfield Swim Centre
Hi Durrant
Thank you for your review.
It is wonderful to see that Layla is enjoying her lessons, and her confidence and progression have improved significantly over the past two weeks.
We will also pass your feedback on to the team at Hatfield Swim Centre, and we hope Layla continues to enjoy her lessons and reaches the confidence she wishes.
Kind Regards
Amir
My son attends the SEND swimming…
My son attends the SEND swimming lessons and the difference in him since joining has been incredible. He has become so much more confident in the water and genuinely looks forward to every session.
Mae is absolutely amazing with all of the children. She has such patience and understanding, and it’s clear how much effort goes into supporting each child individually. The team always finds ways to tailor the lessons to each child’s needs while still encouraging them to grow and improve week by week.
My son hasn’t been this happy or confident in an activity before, and I’m so grateful to Mae and the whole team for creating such a supportive and positive environment for the children. It really means a lot to our family.
March 6, 2026
Unprompted review
Reply from Better - Hatfield Swim Centre
Hi Mia,
Thank you for your fantastic review!
We are so delighted to hear that your son is enjoying his swimming lessons at Hatfield Swim Centre.
Customers and communities are at the heart of everything we do and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Amazing swim teachers.
Absolutely fantastic SEND swimming classes, Mae is amazing with my son providing a no pressure and play based swim lesson, Mae just gets it and is so knowledgeable. My son wanted to go back the next day after his swim lesson which speaks volumes. My son has also done 1 to 1 sessions with Elise and Gemma and I couldn't recommend the team enough.
February 26, 2026
Unprompted review
Reply from Better - Hatfield Swim Centre
Hi Carli
Thank you for your review and your recommendation.
We are very pleased to hear how much your son is enjoying his swimming classes, and it is great to know that Mae is creating a wonderful environment for your son to learn in.
We’re also delighted that his 1‑to‑1 sessions with Elise and Gemma have been so positive!
Your feedback will be passed on to the team at Hatfield Swim Centre, and we look forward to your son enjoying his next lesson.
Kind Regards
Amir
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