Found some reception staff being exceptional with knowing and empathy. I recently joined and needed so help in understanding the apps. Last Saturday I went to a pre-booked aqua-Fit class- the receptio... See more
Company replied
Location
Switch locationLemsford Road, AL10 0DH Hatfield, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lady at reception was very friendly & helpful, had trouble doing dome stuff online so she did it.
Company replied
I like the steam room, sauna and jacuzzi. Jacuzzi only one of two is working though. Don't like booking system. I booked health suite for women only Saturday for one hour, however men were coming in,... See more
Company replied
Hatfield swimming pool Had a disappointing swimming experience today. The free swim area was overcrowded with around 10 people in a 5x4 meter space. Meanwhile, the rest of the pool was taken up wi... See more
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Lemsford Road, AL10 0DH, Hatfield, United Kingdom
4.3
Excellent
82 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Booked an induction for gym
Booked an induction for gym, which was cancelled due to 'timetable changes' and cannot rebook for over a week, I don't know how to access the area yet so I don't want to sign a waiver and get lost etc, this is wasting half a month of the membership I've paid for, up front.
August 6, 2025
Reply from Better - Hatfield Swim Centre
Hello Lucy,
Thank you for your feedback!
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
King regards
Aaiasa
Reply from Better - Hatfield Swim Centre
Hi YVK,
Thank you so much for taking the time to share your feedback with us!
We’re thrilled to hear that you enjoyed your experience at the Hatfield Leisure Centre. Your satisfaction is incredibly important to us, and it's wonderful to know we met your expectations. We truly appreciate your support and look forward to welcoming you back soon for another enjoyable visit.
Best regards,
Charmaine
Hatfield Swimming pool
Hatfield swimming pool
Had a disappointing swimming experience today. The free swim area was overcrowded with around 10 people in a 5x4 meter space. Meanwhile, the rest of the pool was taken up with swimming lessons, with only 2 people per lesson. The lane swim was also closed off for lessons with just 2 people. It felt like the pool was more focused on lessons than accommodating general swimmers. Hopefully, you can review the pool's capacity and scheduling to provide a better experience for all.
July 25, 2025
Unprompted review
Reply from Better - Hatfield Swim Centre
Hello Stuart,
Thank you for providing your feedback. We sincerely regret to learn that your experience at the center did not meet your expectations.
We have duly noted your comments and will ensure that they are communicated to the center manager.
Kind regards.
Great class by instructor Andy really…
Great class by instructor Andy really enjoyed his pilates and aqua fit. Great staff in general at the centre. Temperature in the changing rooms need attention and smell in the shower area unpleasant.
July 2, 2025
Reply from Better - Hatfield Swim Centre
Hi Catherine,
Thank you for your review.
We're delighted to hear you enjoyed Andy’s Pilates and Aqua Fit classes. It's also great to hear that the centre team has made a positive impression.
We do appreciate you highlighting the issues with the changing room temperature and the shower area. We're sorry this affected your experience and have passed your feedback on to the General Manager at the Hatfield Swim Centre.
Kind Regards
Amir
Thanks again for your feedback and continued support — we look forward to welcoming you back soon!
Good pool and health centre
July 3, 2025
Reply from Better - Hatfield Swim Centre
Hi Customer
Thank you for your review.
It is great to see you are enjoying the facilities at the Hatfield Swim Centre and thank you got choosing Better!
Kind Regards
Amir
The facilities are nice
The facilities are nice, offer many opportunities, nice staff. The water in the pool is often too warm for swimming. There is a lack of organization of swimmers in the pool, some swimmers limit the swimmers in the fast line with their slow swimming. The lifeguards are indifferent to the swimmers' complaints.
June 30, 2025
Reply from Better - Hatfield Swim Centre
Hi Anonyme,
Thank you for taking the time to share your feedback. We're glad to hear you appreciate our facilities, the variety of opportunities we offer, and the friendliness of our staff.
We’re sorry to hear about your concerns regarding the pool experience. We understand how important water temperature and proper lane organization are for swimmers. Your comments about the fast lane usage and lifeguard responsiveness are taken seriously, and we’ll review our procedures to ensure a more structured and supportive environment in the pool area.
Your input helps us improve, and we hope to provide you with a better experience on your next visit. Please don’t hesitate to reach out directly if you’d like to discuss this further.
Kind regards,
Charmaine
Reply from Better - Hatfield Swim Centre
Hi Anna,
Thanks so much for your feedback! We're glad you’re enjoying the relaxed vibe and the convenience of quieter afternoons at the Hatfield Swim Centre. It's great to hear that our gym is meeting your expectations.
Looking forward to seeing you again soon!
Best regards,
Charmaine
I try to swim at least 3 times a week
I try to swim at least 3 times a week. The changing rooms, showers and pool area are clean and the staff are friendly and helpful. However, it would be nice if the pool was a little bit warmer but that is just personal preference
May 14, 2025
Reply from Better - Hatfield Swim Centre
Hi Carolyn,
Thanks for your review.
We are so glad to hear that the staff at Hatfield Swim Centre have been so friendly and helpful and have passed on your feedback about the pool temperature!
Warm Regards
Hazal
Excellent facilities and helpful staff
Excellent facilities and helpful, friendly staff. Thank you
May 6, 2025
Reply from Better - Hatfield Swim Centre
Hi HD,
Thank you so much for your wonderful review!
We are absolutely delighted to hear that you enjoyed our facilities at the Hatfield Leisure Centre and that our staff made a positive impact on your experience. Our team works tirelessly to ensure that every guest feels welcomed and has everything they need for a memorable stay. It’s great to know that we were able to meet your expectations.
We truly appreciate your feedback and look forward to welcoming you back soon for another fantastic experience. If there’s anything specific you’d like to see during your next visit, please don’t hesitate to let us know!
Warm regards,
Charmaine
Went to the Hatfield swim centre to try…
Went to the Hatfield swim centre to try the diving with the kids. The staff there were great. They took the time to sort out some issues rather than say a blanket no (which would have been easier for them).
Great service.
March 2, 2025
Unprompted review
Reply from Better - Hatfield Swim Centre
Hi Richard,
Thank you for sharing your wonderful experience!
We're so glad to hear that you and your kids had a great time at the Hatfield Swim Centre. Our team always aims to provide exceptional service, and it’s fantastic to know that they took the time to resolve any issues you faced, rather than simply saying no. We believe in making every visit enjoyable and ensuring that everyone feels supported.
Your feedback means a lot to us, and we hope to welcome you back for many more fun moments in the future!
Warm regards,
Charmaine
Reply from Better - Hatfield Swim Centre
Hi Massimo,
Thanks for your review.
We are sorry to hear that you are unhappy.
To look into this further, we have sent you a 'find reviewer' to gather your contact information.
Please provide this so we can assist you.
Warm Regards
Hazal
Reply from Better - Hatfield Swim Centre
Good Evening Dazza,
Thank you for taking the time to share your thoughts in your review.
We are thrilled to learn that you are enjoying your membership at the Hatfield Swim Centre. It brings us great joy to hear that our staff members have consistently provided you with helpful and friendly service during your visits.
Your insights are invaluable to enhancing the overall experience for all our members.
Thank you once again for your kind words. We look forward to seeing you at the centre soon!
Kind regards,
Charmaine
Reply from Better - Hatfield Swim Centre
Good Afternoon Alex,
We’re so glad to hear from you!
Thank you for sharing your thoughts with us. It’s wonderful to know that you’re having a fantastic time with your membership at the Hatfield Swim Centre! We’re thrilled that you find the centre clean and well-maintained during your visits. We hope you keep enjoying all the amazing facilities available to you!
We can’t wait to see you at the centre again soon!
Warm regards,
Charmaine
Reply from Better - Hatfield Swim Centre
Hi FM
We are very pleased to see the staff and fellow members are creating a nice and friendly environment at the Hatfield Swim Centre.
We hope you continue to enjoy your time with us and thank you for leaving a review.
Kind Regards
Amir
Swimbies with tony
My son does the swimbies with tony every friday morning and he absolutely loves it! My son was scared of water touching his face before coming to the sessions now he splashes and jumps in. Tony sings nursery rhymes with the children and is in the pool with the children which helps their experience. My son always has a happy smile on his face while swimming. Tony is brilliant he laughs with the children sings with them and helps them.
January 17, 2025
Unprompted review
Reply from Better - Hatfield Swim Centre
Hi Kiera
Thank you for your review.
We are very pleased to see your son is enjoying the Swimbies lessons and that the instructor Tony is creating such a good experience for all the children.
We hope Tony has a nice singing voice!
Your feedback has been forwarded to the General Manager at the Hatfield Swim Centre. We hope your son continues to enjoy his swimming lessons and gains the confidence he desires.
Kind Regards
Amir
staff are professional and informative
staff are professional and informative. my granddaughter takes swimming lessons, she has progressed very quickly, thanks to the patience and excellent standards of teaching by the instructors.
the only thing i find to be annoying is, that other pool users claim family changing rooms by leaving their clothes in the cubicles.
November 30, 2024
Reply from Better - Hatfield Swim Centre
Good Morning Janet,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear about your daughter’s progress in her swimming skills since she began her lessons at the Hatfield Swim Centre. It's wonderful to see her developing confidence and competence in the water, I’m sure this is a rewarding experience for both of you. We are also pleased to know that our staff and instructors have consistently provided a professional and informative environment during your visits. Their commitment to our swimmers’ development is something we take great pride in.
However, we sincerely apologise for the inconvenience you've encountered with other customers reserving the private cubicles by leaving their belongings unattended. We understand how frustrating this can be, especially when everyone deserves equal access to the facilities. Please rest assured that we are looking into this matter to find a solution that will ensure all guests can enjoy our amenities fairly and without disturbance.
Thank you once again for your insights. If you have any further feedback or suggestions, please feel free to reach out.
Warm regards,
Charmaine
Another 5* visit!
November 30, 2024
Unprompted review
Reply from Better - Hatfield Swim Centre
Good Morning Brad,
I hope this message finds you well!
Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you are enjoying your membership at the Hatfield Swim Centre. It's wonderful to know that our facilities and services are meeting your expectations and contributing positively to your experience.
We truly value your input and strive to provide the best experience possible.
Wishing you many more enjoyable swims!
Best regards,
Charmaine
A Swimming Success and Very Impressed
I’ve been really impressed with the swimming lessons my daughter has been taking at Hatfield swimming centre she has autism and struggle to communicate and understand instructions In just over a month, she’s made amazing progress! Lily, her instructor, has a wonderful approach, making everything calm and playful. The use of floats, pool noodles, and fun little games really keeps the lessons engaging. My daughter looks forward to every session, and I can see her confidence growing in the water. Highly recommend these lessons for anyone looking to help their child learn to swim in a fun and supportive environment!.
November 27, 2024
Unprompted review
Reply from Better - Hatfield Swim Centre
Hi Adam,
Thanks for your review.
We are delighted to hear that your daughter has made such amazing progress and hope she continues to enjoy her lessons at Hatfield!
Warm Regards
Hazal
Lessons aren’t too full
Lessons aren’t too full, teachers are friendly and good with the kids
November 27, 2024
Unprompted review
Reply from Better - Hatfield Swim Centre
Good Evening Stacey,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that your child is finding joy in their swimming lessons at the Hatfield Swim Centre. It’s wonderful to know that the engaging atmosphere created by our friendly and professional swimming instructors is making a positive impact on their experience. We strive to ensure that every young swimmer feels supported and encouraged as they develop their skills. If you have any further feedback or suggestions, please feel free to share. We’re here to help!
Best regards,
Charmaine
The centre was very helpful and clean
The centre was very helpful and clean, my son really enjoyed the support and help throughout the swimming lessons this week
November 25, 2024
Unprompted review
Reply from Better - Hatfield Swim Centre
Hi Nick,
Thanks for your review.
We are so pleased to hear that Hatfield Swim Centre is clean and that the staff have been so helpful.
Warm Regards
Hazal
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.