Sauna always crowded you cant enjoy group too loud . equipment on the gym is quite enough for your needs ,downstairs is brand new good one .space for stretching is too small good for 4 person only on... See more
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Location
Switch location763 High Rd, E10 5AB Leyton, GB
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I've been charged a higher rate without prior notice. Even after email customer services a few days ago I have yet to hear a response.
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Friendly, helpful staff who immediately made us feel welcome on our first time visiting. We just came for a float and a chat(!) and the facilities were clean, well-maintained and varied. Great childre... See more
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Since my daughter has started swimming lessons, she has come so far from being petrified of getting into a pool. As she is neurodivergent this has helped her immensely with her confidence in herself a... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
763 High Rd, E10 5AB, Leyton, United Kingdom
4.0
Great
120 reviews
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Terrible maintenance of swimming pool facilities…
Terrible maintenance of swimming pool facilities. Showers have not been working properly for weeks in the changing area. Today all the showers were cold, toilets were disgusting and hairdryer was not working. These issues have been ongoing for weeks and nothing seems to ever resolve. If you can afford to pay a bit more go somewhere else as this is a council led rip off.
October 18, 2024
Unprompted review
Reply from Better - Leyton Leisure Centre
Hi Hassan,
Thanks for your review.
We are sorry to hear that you are unhappy and have forwarded your comments to the centre so they can investigate.
In reference to the showers, we are currently in the process of replacing the boiler to rectify this. This should be completed shortly.
We appreciate your feedback and patience whilst we resolve this.
Warm Regards
Hazal
unjustified price for services
unjustified price for services. there are not enough exercise machines inside, some basic exercise machines are missing, basic exercise machines such as a bench press are generally in one copy, this is extremely ineffective. exercise machines break down and remain untouched for several weeks, or even longer. the condition of the gym itself also leaves much to be desired. in general, the gym is frankly terrible, I would not recommend it to anyone!
October 16, 2024
Reply from Better - Leyton Leisure Centre
Hi Vladyslav
Thank you for your review.
We apologise for the inconvenience you experienced at our Leyton Leisure Centre, and we regret that the equipment was not always available. Your feedback has been forwarded to the General Manager for investigation, and we will make necessary changes to improve the experience for all members.
Kind Regards
Amir
Things can be improved
Cleanliness could be better. Gym smells bad from the moment you enter and until you leave. Toilets are dirty and the trainer lady isn’t very friendly or kind.
October 7, 2024
Reply from Better - Leyton Leisure Centre
Hi Aliya
Thank you for your review.
We are very sorry to hear about your experience at our later Leisure Centre and have passed your feedback on to the General Manager.
I hope we can find a resolution for the issues you have raised and this will help improve your experience with us.
Kind Regards
Amir
Excellent 👍
Excellent 👍
The staff are highly professional kind and supportive I feel at ease and comfortable
My health my body and my mind are strong
Thank you Better team🙏
September 25, 2024
Reply from Better - Leyton Leisure Centre
Good Evening Sennait,
I hope this message finds you well. I wanted to take a moment to express our gratitude for your recent review. It brings us great joy to hear that you are enjoying your membership at the Leyton Leisure Centre.
Your feedback about the staff being amazing is truly heartwarming and serves as a great source of motivation for all of us.
Thank you once again for your kind words. We look forward to continuing to exceed your expectations and provide you with a top-notch experience at the leisure centre.
Kind regards,
Charmaine
Swimming Lessons
Swimming Lessons we seem to have a different teacher every week. Most of which are inexperienced and not confident enough to teach the lesson.
Also parents have to watch the lesson in a horrible room on a horrible monitor where you can hardly see your child.
This is my second Better venue and quite honestly they do not offer value for money.
September 22, 2024
Unprompted review
Reply from Better - Leyton Leisure Centre
Hi Angela,
Thanks for your review.
We are disappointed to hear that you are unhappy with your lessons at your current centre.
Please email us at customerservices@gll.org and we can look into availability at a different site that may be more to your liking and perhaps it will be third time's a charm!
Warm Regards
Hazal
Expensive the price
It really it expensive for that price.I thought the membership i could use to go around Waltham Forest borough to use the facility. But it only allowed to use Leyton leisure centre.
September 13, 2024
Reply from Better - Leyton Leisure Centre
Dear Ali,
We appreciate your feedback and regret to learn that our membership fees may not align with your budget. We firmly believe that our memberships offer excellent value for the range of activities they encompass. Furthermore, we provide memberships that grant access to well-managed facilities in your local borough or nationwide, tailored to your specific needs. We trust that you will find great satisfaction in your membership at Leyton Leisure Centre.
Sincerely,
Charmaine
Very Corporate staff and environment is…
Very Corporate staff and environment is so good with clean and life guard facility
September 11, 2024
Reply from Better - Leyton Leisure Centre
Hi Muhammad,
Thanks for your review.
We are so happy to hear that you are so pleased with the facilities and staff at Leyton.
Warm Regards
Hazal
The Leyton leisure centre was fantastic
The Leyton leisure centre was fantastic
Staff very helpful
Clean environment
August 12, 2024
Reply from Better - Leyton Leisure Centre
Good afternoon Raya,
We appreciate your feedback and are pleased to hear about your positive experience with your membership at Leyton Leisure Centre. It is gratifying to learn that you have found our staff to be courteous and that the facilities are consistently tidy and well-maintained, reflecting our commitment to providing high standards of service.
Best regards,
Charmaine
VERY SUPPORTIVE TEAM IN REASSURING AND…
VERY SUPPORTIVE TEAM IN REASSURING AND VERY EFFICIENT IN CORDINATING THE SERVICE
August 9, 2024
Unprompted review
Reply from Better - Leyton Leisure Centre
Hi Rosily
Thank you for your review,
It is wonderful to see the team at our Leyton Leisure Centre have been able to support you and provide and effiecent service.
We hope you enjoy your time with Better.
Kind Regards
Amir
Basic offering, often full (but good to have gym & pool)
Better offers basic gym and swimming facilities. In my local gym, Leyton, the space vs memberships they offer often means the gym is full or near full.
It’s particularly noticeable in the free weights area. The number of benches and weights v people often means a 30 minute weight just to be able to use equipment.
Seems to be much more of a focus on cardio equipment in this gym + some of the equipment like benches are pretty tattered.
Basic standard. Good offering gym & pool on one membership, that’s the reason I went for them over some of the budget or big name gyms. Pretty middle of the road in quality.
August 6, 2024
Reply from Better - Leyton Leisure Centre
Hi Sam,
Thank you for your review.
We are pleased to hear you are enjoying the centre and hope that we can improve and get 5 stars in the future!
Your feedback is gratefully received.
Warm Regards
Hazal
Kerry an excellent member of staff ...
1 member of staff was not helpful at all, talking over me while talking to other customers in the Que behind me and ignoring me on my face.
After all that she could not help me and kept saying I had not applied properly and that I didn't have my Internet on.
Then I was referred to Kerry @ Leyton leisure centre, who was amazing. Excellent customer service. She couldn't fix the problem on the app that I had re my membership but she made me log into their WiFi and then said that it's not an internet issue and that it seems like the app was down and then she went out of her way to get me in to the activities that I had tried to book without any hesitation this all was done on last minute. Straight after dealing with me she approached another customer again with out any hesitation. Kerry has an excellent customer service and it's not widely seen.its a shame that we lack this kind of service from all areas. Genuinely passionate and hard worker and is not in the job for the money.
July 26, 2024
Reply from Better - Leyton Leisure Centre
Hi FB,
Thanks for your review.
We are delighted to hear that Kerry was so attentive and was able to assist you and have passed on your wonderful feedback to the centre!
Warm Regards
Hazal
Reply from Better - Leyton Leisure Centre
Hi Sajjad
It's great to hear that you're enjoying your time at our Leyton Leisure Centre and have had the opportunity to speak with our staff. We aim to continue delivering a delightful experience for you.
Thank you for choosing Better.
Kind Regards
Amir
Reply from Better - Leyton Leisure Centre
Hi IH
Thank you for your review.
It's wonderful to know that you've had the opportunity to meet and converse with the friendly staff at our Leyton Leisure Centre. Should you have any questions or queries, please feel free to reach out to them.
Kind Regards
Amir
All in all a lovely centre
I really like how easy it to use the app to book and cancel my booked activities.
I would say the showers in the swimming pool locker area need to be kept cleaner and in better working order.
The staff at the reception of Leyton Leisure Centre need to be more polite and professional when dealing with customers. Might be better only having one reception staff who is better trained in dealing with people and then a self service entry for customers like the Leyton Leisure Centre gym next door.
Staff need to remember not everyone that walks through the doors knows everything about the centre and may need guidance to get the best possible experience, however I have noticed staff members being abrupt with customers and their tone not being very professional.
All in all a good leisure centre.
August 1, 2024
Reply from Better - Leyton Leisure Centre
Hi Tee
Thank you for your review.
It's wonderful to hear that you're enjoying the gym classes and making use of our app.
We appreciate your feedback regarding the centre staff and your feedback has been forwarded to the General Manager for review and discussion with the team.
We hope this will enhance your experience at Leyton Leisure Centre.
Kind Regards
Amir
Giselle lovely instructor
Giselle lovely instructor what a fantastic selection of music for a zumba class loved every minute of it and you can go at your own pace she should do more classes ! thanks u ! 💃💃
July 2, 2024
Unprompted review
Reply from Better - Leyton Leisure Centre
Good morning Saj,
I wanted to express my gratitude for your thoughtful review.
It brings us immense joy to learn that you are finding great joy in the Zumba classes led by Giselle and that you appreciate the flexibility to move at your own pace during the sessions. We hope you continue to enjoy the Zumba class and all the other amazing Fitness Classes they have on offer at the Leyton Leisure Centre.
Warm regards,
Charmaine
Very friendly staff
Very friendly staff. At reception and at the pool.
Going at off-peak times means no rush. But does get more busy as you get to peak times.
Pool is a good warm temperature, and has a sauna and steam room right next to the main pool.
Very clean. Good place.
July 2, 2024
Reply from Better - Leyton Leisure Centre
Good Afternoon,
I would like to express my gratitude for taking the time to reach out to us.
We take great pride in delivering excellent customer service, and it brings us joy to know that you have experienced this firsthand. We are also proud to hear that you are enjoying your swimming and health suite sessions. Thank you for sharing your positive feedback with us.
Warm regards,
Charmaine
Absolutely amazing service given over…
Absolutely amazing service given over the phone and email , thank u so much for helping me out
June 3, 2024
Unprompted review
Reply from Better - Leyton Leisure Centre
Hi Shahnaz,
Thank you for your review.
We are so pleased to hear that our Customer Service team were able to assist you!
Warm Regards
Hazal
The classes are varied and the teachers are amazing.
The classes are varied, the trainers are wonderful, but at Leyton Leisure center the conditions are terrible. For 2 weeks the water in the bathroom has been ice cold, the showers are broken and no one is doing anything. For this reason I was unfortunately forced to cancel all my water activities. I got a really bad cold.
May 15, 2024
Reply from Better - Leyton Leisure Centre
Hi Katina,
Thank you for your review.
We are disappointed to hear that you decided to cancel your water activities due to the issues with the showers.
Our team at Leyton are aware of the issues and are working hard to get this resolved as quickly as possible so hopefully, you will be able to resume all of your activities soon.
Warm Regards
Hazal
Unprofessional behaviour
Unfortunately when we arrived for the first swimming lesson they told us that the lesson had been taken early in the morning. But nobody told us. Unprofessional behaviour!!!
April 10, 2024
Reply from Better - Leyton Leisure Centre
Good Morning Stanimira,
Thank you for your review.
I am very sorry to hear that your child's first swimming lesson changed schedule and you were not notified of the changes. Please speak to the staff at the leisure centre to ensure that your contact details are correct on the system for future changes to your child's swim schedule.
In regard to the missed lesson, you should be credited for this lesson due to not being notified of the changes. Please speak to your child's swim teacher upon their next lesson to ensure this is applied in time for your next direct debit.
Once again, please accept our sincere apologies for the inconvenience caused.
Kind regards,
Charmaine
The best !!!
April 11, 2024
Reply from Better - Leyton Leisure Centre
Dear Daniela,
I hope this message finds you well. I wanted to take a moment to express my gratitude for taking the time to share your feedback with us.
We are thrilled to hear that you have been having a positive experience with your membership at the Leyton Leisure Centre. Your satisfaction is our top priority, and we are committed to providing you with a safe and enjoyable environment to meet your fitness needs.
Thank you again for your kind words. We look forward to continuing to serve you in the future.
Best regards,
Charmaine
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