The best decision I made to join Better gym . In particular Liv’s classes , they have been a game changer. Liv is just lovely, professional, knowledgeable and wise beyond her years. Every class she s... See more
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Location
Switch locationWhitehill Way, SN5 7DL Westlea, GB
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The level of cleanliness and hygiene in the women’s changing room is disgustingly awful. I have time and time again spoken to Ashley but he is rude and actually laughed at me when I told him faeces w... See more
I love the spacious environment and having plenty of choice in workout machines. Staff are friendly, approachable and helpful. I have gained more confidence and stamina since I started attending for L... See more
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This is an amazing place with incredibly friendly staff. They consistently go the extra mile. The managers put in a lot of effort to be not just helpful but also very inclusive. They worked diligent... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Whitehill Way, SN5 7DL, Westlea, United Kingdom
4.3
Excellent
124 reviews
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Helpful Staff
Staff were helpful when my son joined the junior gym, for example letting him go in when it was too late to book a space and helping him out and explaining things to him.
August 13, 2024
Reply from Better - Link Centre
Dear Gemma,
We sincerely appreciate your feedback.
We are pleased to learn that the staff provided assistance and made accommodations for your son's unplanned visit to the Gym. Please note that for all future visits, it is mandatory for your son to make online bookings to avoid the risk of being denied entry. We trust that your son will continue to derive value from his membership at The Link Centre.
Best regards,
Charmaine
The staff are nice and friendly and…
The staff are nice and friendly and there is a large amount of different equipment which is brilliant.
July 3, 2024
Reply from Better - Link Centre
Good Afternoon Kirsty
Thank you for for your review.
It is wonderful to see you have had the opportunity to meet the centre staff and use the gym equipment our Link Centre has to offer.
We hope you continue to enjoy your time with Better.
Kind Regards
Amir
Reply from Better - Link Centre
Good Afternoon Andrea,
Thank you for your review.
We are delighted to hear that you found the joining process very easy and managed to locate the correct membership for your needs. We hope you continue to enjoy the great facilities and the fabulous activities we have available at the Link Centre.
Warm regards,
Charmaine
We have a good service and more…
We have a good service and more opportunities there… my daughter loves activities
May 11, 2024
Reply from Better - Link Centre
Hi Sehmat,
Thank you for your review.
We are so glad to hear you are enjoying the service and opportunities at The Link Centre.
Warm Regards
Hazal
Good swim instructor
The swimming instructor was very calm and attentive to the children. Lovely atmosphere for the kids.
May 17, 2024
Reply from Better - Link Centre
Hi Star,
Thank you for your review.
We are so pleased to hear that you are enjoying the swimming lessons at the Link Centre!!
Warm Regards
Hazal
Reply from Better - Link Centre
Hi Claudia,
Thank you for your review.
We are so pleased to hear you are enjoying the Link Centre!
Warm Regards
Hazal
The class was great but trying to get…zumba
The class was great but trying to get fit when the air conditioning is at 27’ is not much fun :(
May 9, 2024
Reply from Better - Link Centre
Hi Bowden
Thank you for your review
We are very pleased to see you enjoyed the Zumba Class and we are sorry to hear the air conditioning temperature was to high.
Please do not hesitate to speak to the Fitness instructor or the centre staff about this in the future.
Kind Regards
Amir
Wonderful and reasonably priced place.
April 17, 2024
Reply from Better - Link Centre
Hi Lara,
Thank you for your review.
We are so delighted to hear you are enjoying the Link Centre!
Warm Regards
Hazal
Link Centre is great and has…
Link Centre is great and has everything. I use all the facilities here on a daily basis and the staff are always helpful and friendly.
My main concerns and issues is the gym is very dirty, it needs a serious deep clean.
Members do not put weights back after use. On a couple of occasions an older member has asked if I could help them put the weights back as they are too heavy for them to lift and nobody has put them back previously.
Weight plates are left in middle of the floor causing a trip hazard and the black plastic in the middle of the weight plates are broken.
Whenever the Link Centre host that family funfair the travellers who use the facilities leave it a complete mess in the gym and swimming pool changing rooms. I have started using them again now they have gone
March 18, 2024
Unprompted review
Reply from Better - Link Centre
Good Morning
Thank you for taking the time to leave a review.
We are very happy to see you are enjoying your time at our Link Centre and we hope this continues.
Regarding the weights left on the floor, we apologise for this inconvenience. It appears to be a common issue in gyms globally.
Your feedback will be forwarded to the General Manager to look into further.
I hope this helps
Regards
Amir
Excellent customer service from Jason, at Better, who went above and beyond to help me solve my problem!! So very grateful!!
Excellent customer service from Jason, at Better. He went above and beyond to help sort out my problem.
February 21, 2024
Unprompted review
Reply from Better - Link Centre
Hi,
Thank you for your review.
We are delighted to hear that Jason was able to assist you and have passed on your feedback!
Warm Regards
Hazal
The water should be bit warm
The water should be bit warm. Right now it is bit cold and the kids are feeling cold.
January 12, 2024
Reply from Better - Link Centre
Good evening,
Thank you for taking the time to leave a review.
We are sorry to hear that the temperature of the pool was too cold for you and your children to enjoy your swimming session. Your feedback is important to us, and we will pass it on to the centre manager for investigation and resolution.
We hope that despite this issue, you will continue to enjoy your swimming sessions at The Link centre in the future.
Kind regards,
Charmaine
ice skating
they're making sure peopl are okay when people fall during ice skating unlike plant ice (in Bristol)
August 10, 2023
Reply from Better - Link Centre
Hi
Thank you very much for submitting feedback on our service.
Warm regards.
The centre has been closed due to…
The centre has been closed due to flooding so I haven’t had much chance to use the facilities but it’s annoying that when I go to use the gym I get questioned by a member of staff as I try and enter like I just want to use the gym not take a survey or have some one show me around I’ve got my code I’ve paid my fee they should only question people if they ask for help or look like they need help it’s not just a polite hello it’s a grilling of why I’m there
September 7, 2023
Reply from Better - Link Centre
Hi Danny,
Thank you for your review.
We are sorry to hear that you are unhappy with the staff at the centre and will be passing this to the centre to investigate.
Warm Regards
Hazal
Unbelievable how in 2023 I get told…
Unbelievable how in 2023 I get told that the gym (Swindon) is closed because of a storm, I felt like in a third world country. You haven’t even bothered to notify customers of the issue, I had to find out by showing up… just disappointing and not professional at all.
September 18, 2023
Unprompted review
Reply from Better - Link Centre
Good Evening Mihail,
Thank you for your review,
Please be advised that the Swindon leisure centre is closed due to flooding and we have updated this information on our website. We are unable to notify all customers individually and this is why the website has been updated. We apologise if you were unaware of the closure but we aim to try and get the centre opened as soon as it is safe to do so.
Kind regards,
Charmaine
Was only 1 available locker in changing…
Was only 1 available locker in changing room but had no key pin attached
August 11, 2023
Reply from Better - Link Centre
Hi Maureen,
Thank you will review.
I am sorry to hear you had trouble finding a locker and hope this didn't affect your experience too much.
Warm Regards
Hazal
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