Better - Morden Leisure Centre Reviews 

86
TrustScore 4 out of 5

4.1

London Rd, SM4 5HE Morden, GB


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Rated 5 out of 5 stars

Very good reception team at morden leisure centre not only for my kids who are learning to swim but also for my clients (disabled) who have genuinely inclusive experience. Harley at reception is excep... See more

Company replied

Rated 5 out of 5 stars

Easy to set up swimming lessons. Swim leader was very friendly and welcoming. The swim teacher took time with our daughter to see what level of water confidence she was at.

Company replied

Rated 1 out of 5 stars

Women's changing room is very dirty, wet floor, lots of hair on the floor, very old style and dirty lockers and no hangers in the lockers. You need to dump your cloths down on the lockers! I've heard... See more

Company replied

Rated 5 out of 5 stars

The company Better at Morden leisure are a friendly bunch of people. Nothing is too much always there to help you enjoy your gym experience. Changing rooms are an ongoing need of a deep clean and one... See more

Company replied


Company details

  1. Leisure Centre
  2. Fitness Center
  3. Gym
  4. Indoor Swimming Pool
  5. Library
  6. Outdoor Swimming Pool

Written by the company

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contact info

  • London Rd, SM4 5HE, Morden, United Kingdom

4.1

Great

TrustScore 4 out of 5

86 reviews

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4.1

All reviews

(86)

5,249 reviews in the last 12 months

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Rated 5 out of 5 stars

Good facilities and easy to book classes

Good facilities and easy to book classes

March 26, 2026
Better - Morden Leisure Centre logo

Reply from Better - Morden Leisure Centre

Hi Susan 

Thank you for your review. 

We are very pleased to see that you are enjoying the facilities at Morden Leisure Centre. 

It is also great to know that you find booking fitness classes easy to navigate, and we hope you like the new Better App!

Kind Regards

Amir

Rated 5 out of 5 stars

Its excellent highly recommend it if…

Its excellent highly recommend it if you goal is to win in life.

You can go there at 6 in the morning and use all the machines with no interventions.

Take a great shower

And you can go downstairs to the coffee shop and get on with any work tasks you need to get done or if your a student and you want to get some revision in before education.

Building has exquisite natural light and friendly staff.

I highly recommend it.

March 1, 2026
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Reply from Better - Morden Leisure Centre

Hi Chay,

Thank you for your fantastic review!

We are so delighted to hear that you are enjoying Morden Leisure Centre.

We appreciate you recommending us and thank you for your support!

Warm Regards

Hazal

Rated 5 out of 5 stars

The swimming pool and facilities are…

The swimming pool and facilities are very clean and the staff very welcoming, friendly and helpful. I'm recommending the centre to my friends as well.

March 3, 2026
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Reply from Better - Morden Leisure Centre

Hi Nicole,

Thanks for your review.

We are so pleased to hear that you are enjoying Morden Leisure Centre and that you recommend us - we appreciate it!

Warm Regards

Hazal

Rated 5 out of 5 stars

I think it's very good value for money

I think it's very good value for money, although it's a pity I have to book to use the pool and exercise classes.

February 15, 2026
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Reply from Better - Morden Leisure Centre

Hello Bruce,

Thank you for your 5-Star review.

We’re delighted to hear that you find The Morden Leisure Centre to be great value for money.

Booking for swimming and fitness classes allows us to manage capacity in both the pool and classes, and we’re sorry if this has been inconvenient for you.

We hope to welcome you back again soon.

Rated 5 out of 5 stars

Super friendly staff and clean, well equipped gym

Really impressed with Morden Leisure Centre. I'm a new returner to the gym and have been impressed with the range of equipment and the cleanliness of the gym. Also a shout out to a super helpful staff member Adrienne on the front desk - she is really patient and polite to everyone. (I've had some issues with an account and she's been great at resolving things and never flustered). Nearly all the staff I've seen are super helpful and approachable.
I've not used the classes or pool but from a gym perspective think it is great value for money. Slight watch out on what time you attend (the junior gym hours can be very busy with younger people).

February 8, 2026
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Reply from Better - Morden Leisure Centre

Hello Yvonne,

Thank you very much for your comments and feedback.

We are delighted to that you are enjoying the facilities at the Morden Leisure centre, and you found our front of house staff to be very supportive.

Thank you for choosing the Morden Leisure Centre.

Kind regards

Rated 4 out of 5 stars

Swimming teachers are great

The swimming teachers have good at their job and friendly too.

January 27, 2026
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Reply from Better - Morden Leisure Centre

Hello Tosigno,

Thank you for your review.

I am happy to know that you find the swim coaches at Morden  Leisure  Centre, to be friendly and good at their jobs.

Kind regards

Rated 5 out of 5 stars

Great sport center in Morden

I love the location and the pool open on the park. The yoga class I tested is great!

January 16, 2026
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Reply from Better - Morden Leisure Centre

Hi,

Thank you for your amazing review!

We're so happy to hear that you enjoy the location and the pool facilities available at Morden Leisure Centre.

It's also great to know that you enjoyed the yoga class you had booked!

Warm Regards,

Kaisha

Rated 5 out of 5 stars
Better - Morden Leisure Centre logo

Reply from Better - Morden Leisure Centre

Hello Matt,

Thank you for your 5-Star review.

We are delighted to know that your are enjoying the facilities at Morden Leisure Centre.

Kind regards

Rated 5 out of 5 stars

Swimming lesson

Excellent swimming class at 4:45pm on a Monday, very welcoming for a child who loves the water but is nervous of new experiences

January 5, 2026
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Reply from Better - Morden Leisure Centre

Hello Natalie,

Thank you very much for your 5-star review.

We are delight to know that your child is enjoying the swimming lessons.

Kind regards

Rated 5 out of 5 stars

Quick and efficient

I experienced very good service for the problem I had buying a new membership. Abbi was very helpful. With a quick reply to my quierie. I couldn't fault the service at all.

January 5, 2026
Unprompted review
Better - Morden Leisure Centre logo

Reply from Better - Morden Leisure Centre

Hi Doreen,

Thank you so much for sharing your experience! 

We're thrilled to hear that Abbi was able to assist you quickly and effectively with your membership. 

We're also happy that you couldn't find faults with the service you received.

Warm Regards,

Kaisha

Rated 2 out of 5 stars

Membership fee

Not enough classes
Membership fee increases too quickly
(Expensive compared to other gym)
No sauna
Not enough substitute instructors

December 24, 2025
Better - Morden Leisure Centre logo

Reply from Better - Morden Leisure Centre

Thank you for sharing your experience with us, Eun-Young,
We truly appreciate your honest feedback.

Kind Regards

Rated 2 out of 5 stars

No support for startes

The facility itself is decent, but adult beginners don’t get the support they need. Classes are overcrowded, the pool space is limited, and instructors change almost every week. The new instructors arrive with little context and offer very little guidance. I’ve been attending for over two months with almost no progress. It’s a good place if you already know how to swim and want to practice, but not suitable for adults starting from scratch

November 14, 2025
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Reply from Better - Morden Leisure Centre

Hello Anil,


Thank you for sharing your feedback about your experience at Morden Leisure Centre. 

We’re truly sorry to hear that the adult beginner swimming classes haven’t met your expectations. We understand how important consistent support and guidance are when learning to swim.

Your comments about overcrowded classes, limited pool space, and frequent instructor changes are concerning. 

We’ll review these issues with the local team to ensure improvements are made. Our goal is to provide a supportive environment for all learners, and your feedback helps us identify where we need to do better.

If you’d like, we can assist you in finding an alternative centre with smaller classes or more consistent instruction. Please reach out to us at [customerservices@gll.org], and we’ll be happy to help.

Kind Regards


Thank you again for bringing this to our attention.

Rated 4 out of 5 stars

Swimming for toddlers

Lovely place and staff. A bit hard orientation on the first day

September 13, 2025
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Reply from Better - Morden Leisure Centre

Hello Mordern,

Thank you for your fantastic review!



We are so delighted to hear that you are enjoying our facility in Mordern leaisure centre.



We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.



We have also passed on your comments to the centre!



Warm Regards
Aaiasa

Rated 5 out of 5 stars

Easy to join a nice sports facility

Website was very clear and easy to use to join my local sports centre. Really enjoying the pool and gym facilities in a friendly environment with helpful staff at a fair membership price. Awesome.

September 10, 2025
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Reply from Better - Morden Leisure Centre

Hello Andrew,

Thank you for your comments and Feedback.

Kind Regards

Rated 3 out of 5 stars

Place is clean but very crowded

Place is clean but very crowded. Gym is very average, lacking so many machine,

September 9, 2025
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Reply from Better - Morden Leisure Centre

Hello Dr Imad,

Thank you for your feedback,

We appreciate you providing us with this valuable feedback as this helps us improve.

We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.

Kind regrads
Aaiasa

Rated 5 out of 5 stars

Excellent pilates class today

Excellent pilates class today. Sign in was so easy. Friendly and helpful.staff and customers too

September 3, 2025
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Reply from Better - Morden Leisure Centre

Hi Ol,

Thanks for your review.

We are so glad to hear that you are enjoying the Pilates classes at Morden Leisure Centre!

Warm Regards

Hazal

Rated 4 out of 5 stars

Would be 5/5 if you were able to use…

Would be 5/5 if you were able to use more local leisure centres, say within a radius of 10-15 miles. Many years ago before covid I was able to get a senior membership over 55 yrs , since covid they change it to over 66's very disappointed ....however,
Once my new account was sorted by a lovely receptionist, everything now is so straight forward , easy to book, and good clean facilities.

August 20, 2025
Better - Morden Leisure Centre logo

Reply from Better - Morden Leisure Centre

Hi Claire

Thank you for your review. 

We are pleased to hear that everything is now running smoothly for you and that you're enjoying the clean facilities and easy booking process. 

We have a variety of membership options available that provide access to different centres, and if you would like to explore these options, please let us know. 

Kind Regards

Amir

Rated 5 out of 5 stars

Feel Good at Better, Morden

Entering the building is a 'feel good' experience
Everyone is friendly.
Gym is well organised, feels airy and has good views over Morden Park.
Good sized swimming pool - has lots of light coming in.
Exercise classes with very efficient, friendly teachers - everyone works at their own pace.
Small lovely coffee area to catch up with friends.

August 18, 2025
Better - Morden Leisure Centre logo

Reply from Better - Morden Leisure Centre

Hi Ann,

Thank you for your fantastic review!

We are so delighted to hear that you are enjoying Mordern Leisure centre.

We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.

We have also passed on your comments to the centre!

Warm Regards
Aaiasa

Rated 2 out of 5 stars

Booking classes is deficault online…

Booking classes is deficault online everything is not good older people

August 21, 2025
Better - Morden Leisure Centre logo

Reply from Better - Morden Leisure Centre

Hello Grace,

Thank you for your feedback.

We appreciate you providing us with this valuable feedback as this helps us improve.

We apologise that you have not had a positive experience with us and hope we can get better.

We have forwarded your comments to the our IT department and have asked that they investigate the issues you have raised.

Many Thanks
Aaiasa

Rated 5 out of 5 stars

Amazing place.

Amazing place.

August 6, 2025
Better - Morden Leisure Centre logo

Reply from Better - Morden Leisure Centre

Hi Cem 

Thank you for your review. 

This is great to see!

Thank you for choosing Better. 

Kind Regards

Amir

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