Very good reception team at morden leisure centre not only for my kids who are learning to swim but also for my clients (disabled) who have genuinely inclusive experience. Harley at reception is excep... See more
Company replied
London Rd, SM4 5HE Morden, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Very good reception team at morden leisure centre not only for my kids who are learning to swim but also for my clients (disabled) who have genuinely inclusive experience. Harley at reception is excep... See more
Company replied
Easy to set up swimming lessons. Swim leader was very friendly and welcoming. The swim teacher took time with our daughter to see what level of water confidence she was at.
Company replied
Women's changing room is very dirty, wet floor, lots of hair on the floor, very old style and dirty lockers and no hangers in the lockers. You need to dump your cloths down on the lockers! I've heard... See more
Company replied
The company Better at Morden leisure are a friendly bunch of people. Nothing is too much always there to help you enjoy your gym experience. Changing rooms are an ongoing need of a deep clean and one... See more
Company replied
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
London Rd, SM4 5HE, Morden, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Better - Morden Leisure Centre
Its excellent highly recommend it if you goal is to win in life.
You can go there at 6 in the morning and use all the machines with no interventions.
Take a great shower
And you can go downstairs to the coffee shop and get on with any work tasks you need to get done or if your a student and you want to get some revision in before education.
Building has exquisite natural light and friendly staff.
I highly recommend it.

Reply from Better - Morden Leisure Centre
The swimming pool and facilities are very clean and the staff very welcoming, friendly and helpful. I'm recommending the centre to my friends as well.

Reply from Better - Morden Leisure Centre
I think it's very good value for money, although it's a pity I have to book to use the pool and exercise classes.

Reply from Better - Morden Leisure Centre
Really impressed with Morden Leisure Centre. I'm a new returner to the gym and have been impressed with the range of equipment and the cleanliness of the gym. Also a shout out to a super helpful staff member Adrienne on the front desk - she is really patient and polite to everyone. (I've had some issues with an account and she's been great at resolving things and never flustered). Nearly all the staff I've seen are super helpful and approachable.
I've not used the classes or pool but from a gym perspective think it is great value for money. Slight watch out on what time you attend (the junior gym hours can be very busy with younger people).

Reply from Better - Morden Leisure Centre
The swimming teachers have good at their job and friendly too.

Reply from Better - Morden Leisure Centre
I love the location and the pool open on the park. The yoga class I tested is great!

Reply from Better - Morden Leisure Centre
Excellent swimming class at 4:45pm on a Monday, very welcoming for a child who loves the water but is nervous of new experiences

Reply from Better - Morden Leisure Centre
I experienced very good service for the problem I had buying a new membership. Abbi was very helpful. With a quick reply to my quierie. I couldn't fault the service at all.

Reply from Better - Morden Leisure Centre
Not enough classes
Membership fee increases too quickly
(Expensive compared to other gym)
No sauna
Not enough substitute instructors

Reply from Better - Morden Leisure Centre
The facility itself is decent, but adult beginners don’t get the support they need. Classes are overcrowded, the pool space is limited, and instructors change almost every week. The new instructors arrive with little context and offer very little guidance. I’ve been attending for over two months with almost no progress. It’s a good place if you already know how to swim and want to practice, but not suitable for adults starting from scratch

Reply from Better - Morden Leisure Centre
Lovely place and staff. A bit hard orientation on the first day

Reply from Better - Morden Leisure Centre
Website was very clear and easy to use to join my local sports centre. Really enjoying the pool and gym facilities in a friendly environment with helpful staff at a fair membership price. Awesome.

Reply from Better - Morden Leisure Centre
Place is clean but very crowded. Gym is very average, lacking so many machine,

Reply from Better - Morden Leisure Centre
Excellent pilates class today. Sign in was so easy. Friendly and helpful.staff and customers too

Reply from Better - Morden Leisure Centre
Would be 5/5 if you were able to use more local leisure centres, say within a radius of 10-15 miles. Many years ago before covid I was able to get a senior membership over 55 yrs , since covid they change it to over 66's very disappointed ....however,
Once my new account was sorted by a lovely receptionist, everything now is so straight forward , easy to book, and good clean facilities.

Reply from Better - Morden Leisure Centre
Entering the building is a 'feel good' experience
Everyone is friendly.
Gym is well organised, feels airy and has good views over Morden Park.
Good sized swimming pool - has lots of light coming in.
Exercise classes with very efficient, friendly teachers - everyone works at their own pace.
Small lovely coffee area to catch up with friends.

Reply from Better - Morden Leisure Centre
Booking classes is deficault online everything is not good older people

Reply from Better - Morden Leisure Centre
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.