Better - Morden Leisure Centre Reviews 

86
TrustScore 4 out of 5

4.1

London Rd, SM4 5HE Morden, GB


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Rated 5 out of 5 stars

Very good reception team at morden leisure centre not only for my kids who are learning to swim but also for my clients (disabled) who have genuinely inclusive experience. Harley at reception is excep... See more

Company replied

Rated 5 out of 5 stars

Easy to set up swimming lessons. Swim leader was very friendly and welcoming. The swim teacher took time with our daughter to see what level of water confidence she was at.

Company replied

Rated 1 out of 5 stars

Women's changing room is very dirty, wet floor, lots of hair on the floor, very old style and dirty lockers and no hangers in the lockers. You need to dump your cloths down on the lockers! I've heard... See more

Company replied

Rated 5 out of 5 stars

The company Better at Morden leisure are a friendly bunch of people. Nothing is too much always there to help you enjoy your gym experience. Changing rooms are an ongoing need of a deep clean and one... See more

Company replied


Company details

  1. Leisure Centre
  2. Fitness Center
  3. Gym
  4. Indoor Swimming Pool
  5. Library
  6. Outdoor Swimming Pool

Written by the company

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contact info

  • London Rd, SM4 5HE, Morden, United Kingdom

4.1

Great

TrustScore 4 out of 5

86 reviews

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4.1

All reviews

(86)

5,263 reviews in the last 12 months

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Rated 3 out of 5 stars

Crowded pool

The over60s swim is over subscribed. The pool is very crowded . I enjoy seeing regular swimmers there and the staff are very helpful . We just need more over 60s sessions.

August 5, 2025
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Reply from Better - Morden Leisure Centre

Hi Kathleen 

Thank you for your review. 

We are very pleased to see you are enjoying the Over 60's swim sessions and appreciate your feedback. 

We will pass your feedback on to the General Manager at the Morden Leisure Centre to review, and hope you enjoy the other swim sessions available. 

Kind Regards

Amir

Rated 5 out of 5 stars

Great teacher

The teacher is amazing

August 1, 2025
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Reply from Better - Morden Leisure Centre

Hi Beatrice,

Thanks for your review.

We are so pleased to hear that the teacher at Morden Leisure Centre is amazing!

Warm Regards

Hazal

Rated 5 out of 5 stars

Friendly team at Morden leisure

The company Better at Morden leisure are a friendly bunch of people. Nothing is too much always there to help you enjoy your gym experience. Changing rooms are an ongoing need of a deep clean and one shower has been out for repair for months. Fitness instructors for aqua are the best. Great work outs to music. Lovely friendly coffee bar to share experiences with friends after your exercise.

July 29, 2025
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Reply from Better - Morden Leisure Centre

Hello Derek,

Thank you very much for your comments and Feedback.

We will pass on the issues raised to the centre.

Kind Regards.

Rated 5 out of 5 stars

Better gym morden

Plenty of gym equipment, clean, friendly staff, swimming pool good, changing rooms clean and shower’s, and class choice’s, good.

July 14, 2025
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Reply from Better - Morden Leisure Centre

Hi Alan

Thank you for your review.

We are really glad to hear you're enjoying the gym equipment, pool, classes, and that our team and facilities are meeting your expectations.

We hope this continues, and thank you for choosing Better. 

Kind Regards

Amir

Rated 4 out of 5 stars

Back to fitness

Eventually I was able to arrange renewal of a membership, now as a ‘Senior’

July 9, 2025
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Reply from Better - Morden Leisure Centre

Good Evening Vincent,

Thank you for your feedback! 

We're glad to hear that you were able to successfully renew your membership under the Senior category. If you have any suggestions on how we can make the renewal process smoother, we’d love to hear them. We appreciate your continued support and look forward to seeing you again soon!

Kind regards,

Charmaine

Rated 5 out of 5 stars

Good value

Good value , great customer service

March 29, 2025
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Reply from Better - Morden Leisure Centre

Hello Mrs Smith,

We greatly appreciate your kind feedback! It brings us joy to know that you found our service valuable and had a wonderful experience with our team at the Morden Leisure Centre. Your support means a lot to us, and we eagerly anticipate the opportunity to assist you again in the near future!

Kind regards,

Charmaine

Rated 5 out of 5 stars

Swimming Lessons

I attended swimming lessons for the first time with my twin daughters. They were really nervous and the swimming teacher and manager of the swimming school could not have been kinder. They both went out of their way to make my children feel comfortable and I am really grateful for their genuine kindness. I would recommend Morden swimming lessons to everyone after this experience. I really can’t praise them enough!

March 31, 2025
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Reply from Better - Morden Leisure Centre

Hi Poppy,

Thank you so much for your kind words! 

We're thrilled to hear that your first experience with us was such a positive one. It's wonderful to know that our swimming teacher and manager were able to help your daughters feel comfortable and supported. We always aim to create a welcoming environment for everyone, especially when it’s their first time. Your recommendation means the world to us, and we can’t wait to see your daughters continue their swimming journey with us. 

Thank you again for sharing your experience!

Warm regards,

Charmaine

Rated 5 out of 5 stars

Great facility

Great facility, great team, great classes and fab views from the gym.

April 1, 2025
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Reply from Better - Morden Leisure Centre

Hi Annabel,

Thank you so much for your kind words! 

We're thrilled to hear that you enjoyed the facility, our team, the classes, and the views from the gym. We always strive to provide the best experience for our members, and your feedback truly means a lot to us. 

We look forward to seeing you again soon at the Morden Leisure Centre.

Kind regards,

Charmaine

Rated 5 out of 5 stars

Very clean facilities

The whole centre in particular the changing facilities are all kept very clean, and the staff are all very cheerful and helpful.

March 26, 2025
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Reply from Better - Morden Leisure Centre

Hi Steven,

Thank you so much for your kind feedback! 

We are very happy to hear that you appreciate the cleanliness of the Morden Leisure Centre and the friendly, helpful nature of our staff. We'll be sure to pass on your compliments to the team! 

We look forward to welcoming you back soon!

Kind regards,

Charmaine

Rated 4 out of 5 stars

Morden Better

It's lovely!

Only really really shame that Morden Better doesn't have sauna. Would be lovely to have a small one at least.

Also - swimming lanes. Maybe would be nice if staff could control the lanes, as sometimes people who more improved swims together at the slow lane.

:)

March 11, 2025
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Reply from Better - Morden Leisure Centre

Hi Dovile,

Thank you so much for your feedback! We're really glad to hear you enjoyed your experience.

We completely understand your point about the sauna, and we’ll definitely take that into consideration for future improvements. As for the swimming lanes, we appreciate your suggestion, and we'll look into how we can better manage them to ensure everyone has a great experience based on their swimming abilities.

Thanks again for sharing your thoughts, and we hope to welcome you back soon!

Warm regards,

Charmaine

Rated 3 out of 5 stars

Showers are not designed for tall…

Showers are not designed for tall people they are not very high . Plus if you’re only going to have one leg extension machine at least make sure it’s working . Larger area for stretching would be good . On the whole very clean .

March 3, 2025
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Reply from Better - Morden Leisure Centre

Hi Mr Turner,

Thank you for your feedback! 

We appreciate you taking the time to share your thoughts. We're sorry to hear that the shower height wasn't ideal for you and that the leg extension machine wasn't working properly. We’ll look into that and make sure it gets addressed. Your suggestion for a larger stretching area is also noted, and we'll consider it as we continue to improve our facilities. We're glad to hear you found the space clean, and we’ll strive to make your experience even better next time. 

Thanks again for your input!

Warm regards,

Charmaine

Rated 4 out of 5 stars

Decent Little Gym

Pretty good gym, very welcoming and lots of machines available. Weightlifting area is the main attraction and nearly always full but a good little range for basic needs. Staff are friendly, needs to be someone on the walk in counter at all times and you do have to wait a bit to be seen or speak to someone about an enquiry. Changing rooms are a little more disappointing but have basics again; lockers, showers, one hair dryer that works, toilets etc. toilets could be more hygienic but fine other wise. Studio room is lovely, strobe lights and 4 surround sound speakers, brilliant for classes. Swimming is always booked out for kids lessons so hard to get a slot. Would be nice if there was a sauna in the gym changing rooms or even swimming room, feels like would be a good touch especially after a long gym session. Opening and closing times should be a little more expandable but other wise pretty good. Memberships price I think is a little over priced just because you don't get that many services but fairly priced as you do get free classes and help from the PT there

February 19, 2025
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Reply from Better - Morden Leisure Centre

Hi Willow,

Thank you for taking the time to leave such a detailed review! 

We’re glad to hear you enjoy the welcoming atmosphere, the variety of machines, and the weightlifting area. We appreciate your feedback on areas where we can improve.

We will definitely take your comments about having someone at the walk-in counter at all times into consideration, as well as the need for cleaner toilets and perhaps expanding opening hours. We’re also happy to hear you enjoy the studio room for classes — it’s great that the strobe lights and surround sound enhance your experience!

We understand the challenges with the swimming slots and the desire for more amenities like a sauna. Those are great suggestions, and we’ll consider them for future improvements. As for the membership pricing, we aim to provide great value with our free classes and personal training support, but we’re always looking for ways to offer more.

Thank you again for sharing your thoughts — we truly value your feedback and will work to make your next experience even better!

Kind regards,

Charmaine

Rated 5 out of 5 stars

Nice & clean

February 28, 2025
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Reply from Better - Morden Leisure Centre

Hi B. Sanker,

Thank you so much for your kind words! 

We are delighted to hear that you found everything to be nice and clean during your stay. Ensuring our guests have a pleasant experience is our top priority, and your feedback truly motivates our team. We look forward to the opportunity to welcome you back soon for another enjoyable visit! 

Best regards, 

Charmaine

Rated 4 out of 5 stars

Friendly and helpful staff.

Friendly and helpful staff.
Well informed.
Bright and well-equipped gym.

February 21, 2025
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Reply from Better - Morden Leisure Centre

Hi Michael,

Thank you so much for your kind words! 

We’re absolutely delighted to hear that you had such a positive experience with our staff. Our team takes great pride in being both friendly and knowledgeable, and it’s wonderful to know that this made a difference during your visit.

We’re also thrilled to hear that you enjoyed our bright and well-equipped gym. We strive to provide a welcoming and motivating environment for all our guests, and it’s gratifying to know that you found it to your liking.

We truly appreciate your feedback and hope to see you again in the near future! If there’s anything specific you’d like to share about your visit or any suggestions for improvement, please feel free to reach out.

Best regards, 

Charmaine

Rated 5 out of 5 stars

Great gym and really friendly staff

Great gym and really friendly staff. The swimming pool is perfect for me and my family too.

January 30, 2025
Unprompted review
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Reply from Better - Morden Leisure Centre

Good Morning Gio,

Thank you for sharing your feedback.

We are pleased to know that you are having a great experience at the Gym at the Morden Leisure Centre. It’s wonderful to hear that our staff have been welcoming and attentive during your visits. We are also excited to learn that you and your family are enjoying the pool. We encourage you to explore the other fantastic activities we offer at the Morden Leisure Centre.

Thank you once again for your kind words, and we look forward to seeing you at the centre soon.

Kind regards,

Charmaine

Rated 5 out of 5 stars

Excelent

Excelent, please more Zumba clases!!!💕

January 28, 2025
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Reply from Better - Morden Leisure Centre

Good Evening Claudia,

Thank you for your review.

We are thrilled to hear that you are finding pleasure in our Fitness Classes at the Morden Leisure Centre. We take pride in the quality of our instructors and their ability to foster an enjoyable and supportive learning environment.

We strive to create a welcoming atmosphere for all our members, and your feedback reinforces our commitment to providing excellent service.

Thank you once again for your thoughtful comments. We look forward to seeing you at the centre soon!

Best regards, 

Charmaine

Rated 5 out of 5 stars

Great gym and facilities in Morden.

Great gym and facilities in Morden.
Staff were very kind and offered me a token for the locker when I forgot to bring a coin
Clean facilities and abundance of gym equipment

January 21, 2025
Better - Morden Leisure Centre logo

Reply from Better - Morden Leisure Centre

Good Evening Rory,

Thank you for taking the time to share your review with us.

We are thrilled to hear that you are having a positive experience with the gym facilities at the Morden Leisure Centre. Our team works hard to maintain a welcoming and well-equipped environment, and it’s rewarding to know that our efforts have made a difference in your visits.

Additionally, we’re delighted to hear that our staff was able to assist you when you forgot your coin for the locker. Providing excellent customer service is a top priority for us, and it’s wonderful to know that our team was accommodating and helpful during that moment.

If you have any further feedback or suggestions on how we can enhance your experience even more, please feel free to reach out.

Best regards, 

Charmaine

Rated 4 out of 5 stars

Helpful staffs

January 4, 2025
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Reply from Better - Morden Leisure Centre

Good Afternoon Gurung,

I hope this message finds you well.

I wanted to take a moment to sincerely thank you for your thoughtful review. It's wonderful to hear that our staff at the Morden Leisure Centre consistently meet your expectations with their helpfulness and professionalism. We take great pride in delivering excellent service, and it’s rewarding to know that our efforts are making a positive impression on our valued patrons like you.

If there are any specific experiences or suggestions you would like to share, please feel free to do so. Your insights are invaluable as we strive to enhance our services further.

Thank you once again for your kind words!

Best regards, 

Charmaine

Rated 5 out of 5 stars

I had a full hour induction session…

I had a full hour induction session with Mr. George from Better Gym at Morden Leisure Centre. He was a fantastic trainer who guided me through my fitness goals, frequency of visits, and created a personalized workout plan based on my preferences and comfort level. He is truly a skilled professional trainer.

November 11, 2024
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Reply from Better - Morden Leisure Centre

Hi Shilpa,

Thanks for your review.

We are so pleased to hear you had a great induction at Morden and hope you enjoy working out with us!

Warm Regards

Hazal

Rated 5 out of 5 stars

Clean and welcoming facilities

Excellent facilities

November 13, 2024
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Reply from Better - Morden Leisure Centre

Hi Santiago,

Thanks for your review.

We are pleased to hear that you have found the facilities at Morden to be excellent!

Warm Regards

Hazal

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