I must commend and praise Jo Gillam an extraordinary swimming teacher at Better Leisure New Addington. As a blind learner who can swim, but has lost confidence since my sight loss she's patient, reass... See more
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Location
Switch locationCentral Parade, CR0 0JB Croydon, GB
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Joined the gym last Thursday as it was the most local facility since moving homes and although I was greeted by the front desk who was also very helpful, the gym facilities was poor. Limited and dated... See more
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Very friendly staff, they were understanding of my situation, in regard to signing up to my membership. I signed up to this gym on 24/06/2026, it has great facilities - even if a machine I need i... See more
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I've quit and rejoined rhe gym several times. The big reason for thus is the staff are inconsistent in turning on air con. Literally the gym becomes a unwanted sauna when its not on but more often the... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
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Central Parade, CR0 0JB, Croydon, United Kingdom
4.6
Excellent
89 reviews
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Really bright and clean gym
Really bright and clean gym. Staff are friendly & helpful, and constantly cleaning!
Any enquiries are quickly & helpfully dealt with, I really love coming here.
July 1, 2024
Reply from Better - New Addington Leisure and Community Centre
Good Evening,
I hope this message finds you well. I wanted to take a moment to sincerely thank you for reaching out to us.
It brings us tremendous joy to hear that you are thoroughly enjoying the multitude of amenities and services available to you as a valued member of the New Addington Leisure Centre. It is indeed gratifying to hear that the facilities are meticulously maintained and that our staff have provided you with a warm and hospitable experience.
Your feedback is truly appreciated, and we look forward to continuing to provide you with an exceptional experience.
Warm regards,
Charmaine
Love this place
This place is great, staff are super friendly and helpful, the facilities are clean and tidy, the amount if equipment in the gym is impressive.
July 1, 2024
Reply from Better - New Addington Leisure and Community Centre
Good Afternoon Simon,
We acknowledge receipt of your review and would like to express our gratitude for taking the time to share your feedback.
We are pleased to learn of your satisfaction with your membership at the New Addington Leisure Centre. It is indeed gratifying to hear that the facilities are meticulously maintained and that our staff have provided you with a warm and hospitable experience. Additionally, we are glad to know that the gym is equipped with all the necessary apparatus to accommodate your fitness regimen. Thank you for choosing our facility, and we look forward to continuing to provide you with excellent service.
Please feel free to reach out to us if you have any further suggestions or comments.
Best regards,
Charmaine
Facility and teacher
The facility was very clean and modern, and the trainer was very good and provided us with great stretches.
May 15, 2024
Reply from Better - New Addington Leisure and Community Centre
Hi Naz,
Thank you for your review.
We are so happy to hear you are enjoying the facilities at New Addington!
Warm Regards
Hazal
Don’t get me wrong
Don’t get me wrong - Pool staff and facilities are great. I had lots of software issues getting my App/membership working - 2 weeks before it was all working and I could book! Very frustrating but we got there in the end.
When you give a date for your membership to start give a few days, I was enthusiastic and opted for next day! So 2 weeks paid for nothing. The IT process should have been easy pity it wasn’t as efficient as the Direct Debit
Pool is great, free parking and fantastic facilities. Staff very helpful and understanding Thank you all
October 25, 2023
Reply from Better - New Addington Leisure and Community Centre
Hi Linda,
Thank you for your review.
We are happy to hear that you are enjoying the facilities at New Addington but disappointed to hear you had trouble accessing your app.
Our Customer Services team are always here to help, so please feel free to contact us if you need further assistance.
Warm Regards
Hazal
Friendly and up beat environment with…
Friendly and up beat environment with great team of instructors and range of classes that helps to build enthusiasm and consistency. I am enjoying my journey to fitness!
October 10, 2023
Reply from Better - New Addington Leisure and Community Centre
Hi
Thank you for your review.
We are very pleased to see you are enjoying your fitness journey alongside our team at the centre.
We hope this is just the start!
Kind Regards
Amir
Good facilities
August 14, 2023
Reply from Better - New Addington Leisure and Community Centre
Hi Cameron,
Thank you for your review.
We are happy to hear you are enjoying the facilities at New Addington.
Warm Regards
Hazal
Junior gym
Really nice gym but the junior gym package doesnt have a wide variety of timings and i can rarely find a time to go.
July 25, 2023
Reply from Better - New Addington Leisure and Community Centre
Hi Joe,
Thank you for your review.
Please do check our summer programme as sometimes centres offer more Junior gym sessions during the summer holidays.
Warm Regards
Hazal
good gym just expensive & busy
Just very expensive and tends to always be busy when I go. Smaller gym compared to others and not 24hrs open- has a very early close on subdays
June 28, 2023
Reply from Better - New Addington Leisure and Community Centre
Good Afternoon,
Thank you for your review.
We are sorry to hear that the New Addington leisure centre is too busy when you attend the Gym. This centre is one of our smaller facilities but it still offers great activities for members and non members. We do not offer Gyms that open for 24 hours so many apologies that the centre closes too early for your needs. We hope you are still able to enjoy the New Addington centre at less busy times.
Kind regards,
Charmaine
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