I am extremely satisfied with this sports facility. The staff are very polite, responsible, and professional. Whenever I needed help with anything, they assisted me in a very friendly and caring manne... See more
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Location
Switch locationAdelaide Rd, NW3 3NF London, GB
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Haven't actually used the facilities yet but the staff have been very prompt and helpful in sorting out the correct membership for me. There are lots of different types of membership so it was very g... See more
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very good gym overall, well equipped, friendly and helpful staff. The only issue: it's unacceptabily dirty. There's centimetres of dirt piled everywhere, on the floor, machines, not to mention the cha... See more
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Not sure why I am bothering giving you this feedback (AGAIN) as you do not deliver any improvements... The Swiss Cottage Leisure Centre water fountain by the pool doesn't work and hasn't done so... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Adelaide Rd, NW3 3NF, London, United Kingdom
3.9
Great
180 reviews
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The spa area needs some shower head…
The spa area needs some shower head point,to be able to wash seats off other people sweat,inside steam room and outside in resting area ,clean the area more frequently would improve the quality of the service ,also new sistem of pre booking does not work properly,the result is extra charge if cancelling too late or simply because at the entrance the machine doesn’t read the bar code ,happened yesterday!
July 29, 2025
Reply from Better - Swiss Cottage Leisure Centre
Hi Fransua,
Thank you for sharing your feedback with us. We sincerely appreciate you taking the time to highlight both the positive aspects and the areas where we can improve at the Swiss Cottage Leisure Centre.
We’re sorry to hear about your experience with the cleanliness of the steam room and resting area. Maintaining a hygienic and comfortable environment is a top priority for us, and your comments have been shared with our housekeeping and maintenance teams to ensure more frequent checks and the possible installation of additional shower points.
Regarding the new pre-booking system, we regret any inconvenience caused. We’re currently working to improve its functionality and reliability, and we appreciate you bringing the barcode issue to our attention—it helps us identify where fixes are most urgently needed.
Your satisfaction is very important to us, and we hope to welcome you back soon with an improved experience. Please don’t hesitate to reach out directly if there’s anything else you’d like to share.
Warm regards,
Charmaine
A mixed bag of staff
Swiss Cottage - Justina was an amazing worker so helpful and patience. One of the swim teachers was very rude and aggressive me with ADHD child who asked him a why question his response was “you do what I say” I instantly made a complaint and thank goodness haven’t seen him back. What happened to all the extra free swim time for children. I really want to practice extra swimming but the pool is only open for family swim 2x a week for 2 hours doesn’t make sense.
July 22, 2025
Unprompted review
Reply from Better - Swiss Cottage Leisure Centre
Good Afternoon EE,
Thank you for your feedback and for taking the time to share your experience. We’re so pleased to hear that Justina was helpful and patient—she’s a valued member of our team, and we’ll make sure your kind words are passed on to her.
We’re very sorry to hear about your negative experience with one of the swim teachers. All of our staff are expected to treat children and families with respect and understanding, especially when additional support needs are involved. We take these matters seriously, and we appreciate you bringing it to our attention. It’s good to know that your concerns were addressed quickly.
Regarding swim availability, we understand your frustration with the limited family swim times. We’re currently reviewing our schedule and usage patterns to better meet the needs of our community, including more opportunities for extra swim practice. Your feedback is valuable and will be taken into account during this process.
Please don’t hesitate to reach out to us directly if you’d like to discuss this further or if there’s anything else we can do to improve your experience.
Warm regards,
Charmaine
It is amazing,the best,l enjoy a lot…
It is amazing,the best,l enjoy a lot with everything, class,gym,etc better is completely good and also the people who is working there,they are very welcome to everyone and full help.
Thanks
5 starts
July 18, 2025
Reply from Better - Swiss Cottage Leisure Centre
Hello La Misma de Ayer,
Thank you very much for your comments and feedback.
I will pass your comments on to the centre.
Warm Regards
Lazy river...
Lazy river.... While swimming, I find a lot of people just standing in the pool, talking, or swimming side by side, sometimes up to 3 people next to each other blocking up the lanes
June 20, 2025
Reply from Better - Swiss Cottage Leisure Centre
Hi Pablo
Thank you for your review.
We are sorry to hear about your recent experience at the Swiss Cottage Leisure Centre and will pass your feedback on.
We hope this will assist in improving your experience with us.
Kind Regards
Amir
I'm conflicted by my review
I'm conflicted by my review, SOME of the staff are absolutely awful , brusk but cliquey with regulars , the biggest bugbear and a dangerous one is the swimmers in inappropriate lanes ,a prime example was today , I swim in the medium speed lane and one swimmer was so slow that people in the slow lane next to ours were going faster than he was , I've complained about this on numerous occasions and I'm told (clearly BS) that staff will be spoken to ,to be more pro active in sorting it out and today two staff were standing by the pool and saw that I and a few others were trying g to get past this slow swimmer ... and guess what ? Did sweet FA , it may take an accident or a law suit for the staff to sort this issue out
June 14, 2025
Unprompted review
Reply from Better - Swiss Cottage Leisure Centre
Hi Johnny
Thank you for your review.
We are sorry to hear about your recent experience at the Swiss Cottage Leisure Centre.
Your feedback has been passed on to the General Manager to review, and they will be able to discuss the points you have raised with the centre staff.
We hope this will assist in improving your experience with us.
Kind Regards
Amir
Need functioning air conditioning in studio 2
Great fitness classes but PLEASE fix the air conditioning in Studio 2 as it’s intolerable in there
June 3, 2025
Unprompted review
Reply from Better - Swiss Cottage Leisure Centre
Hi Customer
Thank you for your review.
We will forward your feedback to the General Manager at the Swiss Cottage Leisure Centre and hope that this will help improve your experience in the studios.
Kind Regards
Amir
Sometimes they don't help me learn how…
Sometimes they don't help me learn how to swim. Because I want to learn how to swim.
May 24, 2025
Reply from Better - Swiss Cottage Leisure Centre
Hi Wafaa
Thank you for your review.
We are sorry to hear about your recent experience at the Swiss Cottage Leisure Centre, and we have passed your feedback on to the Area Swim Lead.
We hope this will assist in improving your experience with us.
Kind Regards
Amir
I was really enjoying this leisure…
I was really enjoying this leisure centre until my experience today. I found out about a lady who brings along her son to her swimming lessons. She brought her son to the women's changing room. I found out she always brings him along and it's very surprising how none of the staff stopped her. I saw him holding up a phone and I pray that he was not filming anybody. This is a very serious issue that I feel the staff had failed to stop. I had to inform a front desk staff today and I really hope this nonsense comes to and end. The staff don't seem to care about this issue. I heard she always takes him to the women's changing room. This boy is probably 6-7.
May 21, 2025
Reply from Better - Swiss Cottage Leisure Centre
Hi Jackie,
Thank you for sharing your concerns with us.
We take the privacy and safety of all our guests very seriously, and we sincerely apologise for the distress this situation has caused you. Your feedback about the presence of a child in the women’s changing area and the staff response is important, and we will be addressing this immediately with our team to ensure our policies are strictly enforced. We appreciate you bringing this to our attention and hope to restore your confidence in our centre. If you have any further concerns, please don’t hesitate to reach out directly.
Kind regards,
Charmaine
This is a great place for all ages with…
This is a great place for all ages with a soft play area, gym, pools and studios. The gym is excellent and reasonably quiet in the daytime. My only complaints are the miserably cold pool temperature and the lack of cleaning in the lower ground ladies changing room. It’s not a pleasure to swim here, more a chore to get through as quickly as possible which is such a shame as the pool is is a great size. The pool showers are cold too which means few people shower before entering the pool. I must add now that the excellent response to this review gives me hope of an improvement.
May 14, 2025
Unprompted review
Reply from Better - Swiss Cottage Leisure Centre
Hi Anne,
Thank you so much for taking the time to share your detailed feedback. We’re delighted to hear that you enjoy our facilities, including the soft play area, gym, pools, and studios. It’s great to know the gym meets your expectations, especially during quieter daytime hours.
We’re very sorry to hear about the issues you experienced with the pool temperature and the cleanliness of the ladies’ changing room. Your comments are important to us, and we will share your concerns with the maintenance and cleaning teams to ensure improvements are made promptly. We also appreciate your feedback regarding the cold showers and will look into ways to enhance the overall pool experience for our members.
Thank you again for your honest review — it helps us continue to improve and provide a better environment for everyone.
Kind regards,
Charmaine
Reply from Better - Swiss Cottage Leisure Centre
Hi Miloni,
Thank you so much for your kind words!
We’re glad to hear you found the Swiss Cottage Leisure Centre clean and well-maintained. We take great pride in providing a comfortable and welcoming environment, and your feedback means a lot to us.
We hope to see you again soon!
Kind regards,
Charmaine
'Better' Gym Swiss Cottage Leisure / freezing cold water in the women's shower every morning
Swiss Cottage Leisure Centre: Every week it is the same problem. DESPITE COMPLAINING CONTINUOUSLY OVER YEARS, ABOUT THE LACK OF HOT OR EVEN WARM WATER, (ONLY FREEZING COLD WATER), IN THE UPSTAIRS WOMEN'S SHOWERS IN THE MORNINGS, NOTHING IS DONE ABOUT IT.
IT IS EVEN WORSE ON A SATURDAY AND SUNDAY WHEN MOST FEE-PAYING MEMBERS USE THE GYM.
Despite telling them every time, the staff say, "Yes, we will report it". But, persistently, in the morning, the female upstairs showers are cold. Despite standing naked in the freezing cold waiting for the water to heat up, the water does not heat up till hours later in the day.
Staff say that Heating Engineers are called on a regular basis and 'allegedly' fix the problem.
It seems that Better Head Office are giving contracts to Heating Engineering companies who are on a 'gravy train' because the contractor comes every few weeks, 'tweaks' the problem, knowing that by NOT doing the job properly, they will be called back again and again, at great cost to the Leisure Centre company, to fix the same issue, over and over.
It is the users of the Gym who have to pay by the exponentially rising fees every year.
Even for pensioners, the fees were increased massively again this April.
It also implies that someone at 'Better' Management Head Office or in the Procurement Dept. must be getting a covert 'financial back-hander' to keep the same, useless contractor on the 'books'.
In the business world, if a contractor does not do a job properly the first time, they are not called back again and a new contractor, who is capable of fixing the problem for once and for all, is employed,
If a contractor is called back, again and again to do the same repair, it means that some one in the chain of management or in the Procurement Dept. must be profiting from keeping the useless contractor on the job.
'Better' at Swiss Cottage are raking in a load of new money from the recent 'children's adventure soft play' area that has been installed, so it's not like 'Better' cannot afford to pay for a contractor 'worth their salt' who will fix the problem of no hot water in the women's showers upstairs in the morning, at Swiss Cottage.
It's been a problem for years and despite being told, 'Better' are ignoring the on-going problem.
The whole situation is a disgrace, considering the fees that members pay.
Hot water is a basic need in a Leisure Centre and 'Better' despite all their huffing and puffing of what a great service they are providing , declaring themselves to be a 'charity' are making a tidy profit but, not providing the basics. RUBBISH SERVICE
May 10, 2025
Unprompted review
Reply from Better - Swiss Cottage Leisure Centre
Hi Alan,
Thank you for taking the time to share your experience. We genuinely regret to hear about your ongoing frustration with the lack of hot water in the upstairs women’s showers at Swiss Cottage Leisure Centre. Your concerns are entirely valid—access to warm water is a basic expectation, and we understand how disappointing and inconvenient it must be to encounter this issue repeatedly, especially after raising it on numerous occasions.
Please rest assured that we take this matter seriously. While our teams have continued to escalate the issue and engage with contractors to resolve it, it's clear that the recurring nature of the problem is unacceptable and not meeting the standards our members deserve. Your feedback has been escalated directly to senior management and our facilities and procurement teams for urgent review.
We appreciate your continued patience and support, and we sincerely apologise for the inconvenience you’ve faced. If you're open to it, we would welcome a direct conversation to keep you updated on any progress. Please reach out to the Duty Manager at the centre, who will let you know the progress of this issue.
We hope to get this issue resolved as soon as possible.
Kind regards,
Charmaine
Great gym
First week at better, currently loving it.
Only downside is that the sauna/steam rooms have a slight smell of urine.
It’s also hard to find where classes are.
May 3, 2025
Reply from Better - Swiss Cottage Leisure Centre
Hi AS,
Thank you for sharing your feedback!
We're thrilled to hear you're enjoying your first week at the Swiss Cottage Leisure Centre. We truly appreciate your insights. We're sorry to hear about the issues with the sauna/steam rooms, this is something we’ll look into to make sure it’s addressed. Regarding the classes, we’ll work on improving the signage and making them easier to find. Your experience matters to us, and we’re committed to making improvements where needed.
We hope you continue enjoying your time here!
Kind regards,
Charmaine
Hi I think your communication to help…
Hi I think your communication to help me on your site was very good 👍
April 24, 2025
Reply from Better - Swiss Cottage Leisure Centre
Hi Jensen,
Thanks for your review.
We are so happy to hear that you have found the communication on our site to be very good!
Warm Regards
Hazal
Magda is excellent
Magda is an excellent, professional, and approachable group exercise instructor. I throughly enjoy participating on her classes.
Thank you Magda
April 21, 2025
Unprompted review
Reply from Better - Swiss Cottage Leisure Centre
Hi Shahla,
Thanks for your review.
It is great to hear that you are enjoying Magda's classes at Swiss Cottage!
Warm Regards
Hazal
I would like to put 5 stars for Power…
I would like to put 5 stars for Power pump class with Graciela. She is absolutely amazing and very professional. Each her class is different and well organized, she is explaining every exercise and gives us lots of good energy. I attend the gym only once a week, and I can see big improvement in my body just with one class with Graciela. I would highly recommend her to everyone. Thank you so much for your incredible work!
April 19, 2025
Unprompted review
Reply from Better - Swiss Cottage Leisure Centre
Hi Katarzyna,
Thanks for your review.
We are so delighted to hear that you are enjoying Gracielas Power Pump classes at Swiss Cottage!
Warm Regards
Hazal
Staff were very friendly and the…
Staff were very friendly and the facilities are great
April 14, 2025
Reply from Better - Swiss Cottage Leisure Centre
Hi Morteza
Thank you for your review.
We are very pleased to see that you had a great time using the facilities at the Swiss Cottage Leisure Centre and had the opportunity to meet the friendly staff!
We hope to see you soon, and thank you for choosing Better.
Kind Regards
Amir
Water aerobics with Magda
Water aerobics with Magda is wonderful. You always feel like you’ve had a really good workout. Magda is a positive and engaging personality who is totally committed. I’ve been coming to her classes for years and I hope to continue for many more!
April 9, 2025
Unprompted review
Reply from Better - Swiss Cottage Leisure Centre
Hi JP,
Thank you so much for your kind comments! We’re thrilled to hear that Magda has had such a positive impact on your fitness over the years. It’s wonderful to know that our staff and facilities have helped create loyal customers who’ve been with us for so long. We’re especially happy that Magda has been able to foster such a positive and engaging atmosphere in her classes.
We’ll be sure to share your lovely feedback with the team. Thanks again for taking the time to share it with us!
Best wishes,
Sarah H
Classes are excellent- The classes I go to Power Pump
The classes I go to Power Pump, HIIT With coach Antje were an excellent way for me to start journey in getting fit. The style of class means strength and cardio plus variety and challenges to stretch ability has meant I have built my fitness levels and can achieve so much more. I am motivated and I like that we have regulars as well as returning and new participants each week. I leave the class feeling good after cardio and happy I am working towards building my core tummy muscles. The coach does all the exercises with the class and I find this really helps with motivation and pacing. I also have found the Yoga classes with Richard and Tania and important part of my developing my fitness and being part of class that is well paced well narrated and has helped with building my core muscles. All the teachers in the class are relaxed and I think provide welcoming and thoughtfulness in their teaching. I’m glad the sauna seating was fixed and there could be some maintenance to stop the drain/ could water smell in outside seating area of the sauna and steam rooms. Centre staff are helpful and considerate. But the classes really are excellent for getting fit and being social but focussed with great teachers so 5 stars for the coaches.
April 9, 2025
Unprompted review
Reply from Better - Swiss Cottage Leisure Centre
Hi,
Thank you so much for your thoughtful and detailed review! We're thrilled to hear that the Power Pump and HIIT classes with Coach Antje have been such a great fit for your fitness journey. It's fantastic to know that the variety, challenges, and motivation you experience in class are helping you build strength and improve your fitness levels. We're also glad to hear you're enjoying the Yoga classes with Richard and Tania—it's wonderful that they've contributed to your core development and overall fitness.
We appreciate your feedback on the sauna and steam room areas, and we will certainly look into addressing the issues you mentioned to ensure a more pleasant experience.
Thank you again for your kind words about our coaches and staff. Your positive feedback truly means a lot to us, and we're excited to continue supporting you on your fitness journey. We're so glad to have you as part of our community!
Kind regards,
Charmaine
Amazing Antje!
Amazing Antje!
Zumba instructor Germany lady Antje who has so much passion for what she teaches, full up energy, all the time sunny positive beautiful face, never late for her classes, actually normally she arrives 10 or 15 minutes early. I feel lucky I can learning dance from her. I don’t want to miss even 1 class which I could go. So enjoyable! You feel life is so much happiness made it. Thank you. Amazing lady! Amazing Antje!
April 8, 2025
Unprompted review
Reply from Better - Swiss Cottage Leisure Centre
Hi Hong,
Thank you so much for your kind words! 🌟
I'm so happy to hear that you're enjoying the Zumba classes and that they bring positivity and happiness to your life! It means the world to us to know that you feel the energy and passion that Antje brings into every session. It's an absolute joy to have such dedicated and enthusiastic participants like you! We look forward to seeing you in every class and continuing to dance together!
Thank you for being such an amazing part of this journey! 💃✨
Kind regards,
Charmaine
I love this leisure centre
I love this leisure centre always a lovely friendly welcome by staff when you enter an amazing cafe restaurant that serves delicious food and gorgeous coffee great facilities a fully equipped gym and a fabulous selection of fitness classes especially Nicole’s fitness classes I just love her Spin and Combat classes they are truly fantastic fun energetic and made a huge difference to my fitness I can see improvements to my health and physique since starting her classes and would honestly do every single one of her classes if I could she is such an inspirational instructor thank you Nicole for being such a superstar
April 6, 2025
Unprompted review
Reply from Better - Swiss Cottage Leisure Centre
Hi Nabila,
Thank you so much for your wonderful review!
We are very happy to hear that you always feel welcomed by our staff at the Swiss Cottage Leisure Centre and enjoy the delicious food and coffee at our café. It's fantastic to know that our gym and fitness classes are making such a positive impact on your health and fitness journey. Nicole will be absolutely delighted to hear your kind words about her Spin and Combat classes—she truly is a superstar! We're so happy to have you as part of our community and look forward to seeing you in more of Nicole’s classes.
Thank you again for sharing your experience with us!
Warm regards,
Charmaine
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