I am extremely satisfied with this sports facility. The staff are very polite, responsible, and professional. Whenever I needed help with anything, they assisted me in a very friendly and caring manne... See more
Company replied
Location
Switch locationAdelaide Rd, NW3 3NF London, GB
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Haven't actually used the facilities yet but the staff have been very prompt and helpful in sorting out the correct membership for me. There are lots of different types of membership so it was very g... See more
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very good gym overall, well equipped, friendly and helpful staff. The only issue: it's unacceptabily dirty. There's centimetres of dirt piled everywhere, on the floor, machines, not to mention the cha... See more
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Not sure why I am bothering giving you this feedback (AGAIN) as you do not deliver any improvements... The Swiss Cottage Leisure Centre water fountain by the pool doesn't work and hasn't done so... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Adelaide Rd, NW3 3NF, London, United Kingdom
3.9
Great
180 reviews
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I am a member at Swiss Cottage better…
I am a member at Swiss Cottage better gym for a very long time. I really like the centre and it’s very refreshing. The facility is very clean. The staff here are wonderful.
March 19, 2025
Unprompted review
Reply from Better - Swiss Cottage Leisure Centre
Hi,
Thank you so much for your kind words and for being a long-time member at Swiss Cottage Better Gym! We're thrilled to hear that you enjoy the facilities and find the centre refreshing and clean. Our team works hard to provide the best possible experience for all our members, so it's wonderful to know that you're happy with the staff as well.
We appreciate your continued support and look forward to seeing you at the gym!
Kind regards,
Charmaine
Excellent customer service
I went to the centre and applied for a gym membership it was very straightforward and the staff assisted me with every step.
March 20, 2025
Unprompted review
Reply from Better - Swiss Cottage Leisure Centre
Hi AN,
Thank you for taking the time to share your experience with us!
We are absolutely thrilled to learn that your joining process was smooth and seamless. It’s wonderful to hear that our staff provided you with the necessary assistance at every stage; we strive to make every new member feel welcomed and supported from the very beginning.
As you embark on your fitness journey, please know that we are here for you every step of the way. Whether you have questions about our programs, need guidance on workouts, or require support with your goals, do not hesitate to reach out. We are excited to be a part of your journey and look forward to cheering you on as you achieve your fitness aspirations!
Warm regards,
Charmaine
I use the gym for now
I use the gym for now. I took a trial swimming class and found it to be very good. However, I think the gym needs more staff to guide students when needed. I noticed that there are more personal trainers than there is someone there to help when someone needs it. I also noticed that some people who use the benches, weights, ropes and bars don't put them back in their place. It's a bit unorganized. As for the rest, I like it 😉
March 3, 2025
Reply from Better - Swiss Cottage Leisure Centre
Hi Ana,
Thank you for sharing your feedback!
We're glad to hear that you enjoyed the trial swimming class and the gym at the Swiss Cottage Leisure Centre. We appreciate your thoughts on staffing and organisation—these are areas we're actively working on improving. We’ll definitely look into having more staff available to assist members, and we'll remind everyone to return equipment to its proper place to keep the space tidy.
Thanks again for your valuable input, and we hope to continue providing you with a great experience at the gym! 😊
Kind regards,
Charmaine
Super friendly gym environment and the…
Super friendly gym environment and the equipments are up to date with what I need to do with my specific exercise.
The gym is always tidy and clean. People who work at Swiss Cottage leisure centre are very professional and knowledgeable.
March 19, 2025
Unprompted review
Reply from Better - Swiss Cottage Leisure Centre
Hi Kristina,
Thank you so much for your kind words!
We're thrilled to hear that you enjoy the friendly atmosphere, clean environment, and well-maintained equipment at Swiss Cottage Leisure Centre. Our team works hard to ensure a professional and welcoming experience for everyone. We really appreciate your feedback and look forward to seeing you again soon!
Warm regards,
Charmaine
Very great centre
Very great centre. The staff are very respectful and always take care of every customer. Very nice place and social.
March 19, 2025
Unprompted review
Reply from Better - Swiss Cottage Leisure Centre
Hi Hafiz,
Thank you so much for your kind words!
We're thrilled to hear that you had a positive experience with our staff and enjoyed the atmosphere at the Swiss Cottage Leisure Centre.
We truly appreciate your feedback and look forward to welcoming you back soon!
Kind regards,
Charmaine
I always have a great experience at…
I always have a great experience at Swiss Cottage better gym. I highly recommend this gym to everyone. I took my membership out two years ago and I’m very happy with customer service plus the facility.
March 19, 2025
Unprompted review
Reply from Better - Swiss Cottage Leisure Centre
Hi Ali,
Thank you so much for your kind words!
We're thrilled to hear that you've had a great experience at Swiss Cottage Leisure Centre. It’s wonderful to know that you're happy with both our customer service and facilities. We truly appreciate your recommendation and look forward to continuing to support you on your fitness journey!
Kind regards,
Charmaine
The best Service all the time
March 17, 2025
Unprompted review
Reply from Better - Swiss Cottage Leisure Centre
Hi Gregory
Thank you for your review.
We are very pleased to see you have received the best service at the Swiss Cottage Leisure Centre and thank you for choosing Better!
Kind Regards
Amir
My experience
My name is Mohammed Abdrabou I’m a member as Swiss Cottage Leisure Centre since 1992 before it was BETTER.
I have seen many changes in this building over the years a lot company came and left. However, since BETTER took over things has changed in a good way for members of the gym and the local community. This place is very family friendly and gym is very well organised and the swimming pool is great too. I would like to thank everyone who is working really hard from the centre staffs to people behind the scene to keep this leisure centre going for so long to give us a health lifestyle.
March 18, 2025
Unprompted review
Reply from Better - Swiss Cottage Leisure Centre
Thank you so much for sharing your thoughtful feedback, Mohammed!
We're incredibly grateful for your long-standing membership and your kind words about the positive changes at Swiss Cottage Leisure Centre since BETTER took over. It’s wonderful to hear that the gym, swimming pool, and overall atmosphere have made such a positive impact on your experience. We’re proud to serve the local community and are so thankful for members like you who help make our centre a welcoming and family-friendly space. A big thank you for your appreciation of our dedicated staff and the behind-the-scenes team. We look forward to continuing to support your healthy lifestyle for many more years to come!
Kind regards,
Charmaine
Very great centre
Very great centre, the gym layout is perfect for me.
March 18, 2025
Unprompted review
Reply from Better - Swiss Cottage Leisure Centre
Hi H
Thank you for your review.
It is great to see you are enjoying your experience at the Swiss Cottage Leisure Centre and the layout works well for you.
Thank you for choosing Better.
Kind Regards
Amir
First time coming to this centre as my…
First time coming to this centre as my local one underwent maintenance. Super friendly staff, great facilities and the cafe was brilliant. All mixed for a great experience, might even switch to turn this as my home gym :)
March 17, 2025
Unprompted review
Reply from Better - Swiss Cottage Leisure Centre
Hi Indrit,
Thank you so much for your lovely review.
We're thrilled to hear that you had such a positive experience with us. It’s great to know that you enjoyed the facilities, staff, and cafe. We’d love to have you as part of our community, and we hope to see you again soon! If you have any questions or need anything, feel free to reach out. 😊
Warm regards,
Charmaine
I have to say I am very happy with the…
I have to say I am very happy with the customer service and support at Swiss Cottage leisure Center. I hope to continue coming back. Also the facility is really clean too which is very important in the leisure industry.
March 17, 2025
Unprompted review
Reply from Better - Swiss Cottage Leisure Centre
Hi Mushtaque,
Thank you so much for your lovely review.
We're thrilled to hear that you're happy with both our customer service and the cleanliness of the facility. It's great to know that we're meeting your expectations, and we look forward to welcoming you back to Swiss Cottage Leisure Centre soon. If there's anything else we can do to enhance your experience, don't hesitate to let us know!
Kind regards,
Charmaine
The gym is very nice and clean
The gym is very nice and clean. The employees are very kind and considerate.
March 14, 2025
Unprompted review
Reply from Better - Swiss Cottage Leisure Centre
Hi Abu,
Thank you so much for your thoughtful review!
We're delighted to hear that you find the Swiss Cottage Leisure Centre both clean and welcoming. We take great pride in maintaining a tidy and comfortable environment for all our members. It's also wonderful to know that our staff's kindness and consideration have made a positive impression on you. We believe in providing not just a great workout space, but also a friendly, supportive community.
We truly appreciate your feedback and look forward to continuing to serve you!
Kind regards,
Charmaine
I have been a member for a while and…
I have been a member for a while and have loved the aqua aerobics sessions. Today I joined the Friday group run by Yolanta and I enjoyed it so much more, her encouragement is unsurpassed and love the style of music that allows for intensity and gentle exercise for all abilities.
Thank you so much.
Sally
March 14, 2025
Unprompted review
Reply from Better - Swiss Cottage Leisure Centre
Thank you so much for your kind words, Sally!
We're so glad to hear you enjoyed the Friday group run with Yolanta. Her encouragement and the music are indeed special, and we're thrilled it made your experience even better. We look forward to seeing you at more sessions! Keep up the great work, and thanks again for being such a wonderful member! 😊
Warm regards,
Charmaine
Amazing place
Amazing place. Have been going for years best staff out of all gyms. Highly recommend.
March 14, 2025
Unprompted review
Reply from Better - Swiss Cottage Leisure Centre
Hi Baton,
Thanks for your review.
We are so pleased to hear that the staff at Swiss Cottage are the best!
Thanks for awarding us 5 stars!
Warm Regards
Hazal
customer service
The customer service here is outstanding !! They are very quick, friendly, helpful and professional whenever I need any help. The gym is great with very good equipments. Pool is amazing too and off-course the steam and sauna.
Overall it’s a great place for the local community. I highly recommend this centre to everyone.
March 14, 2025
Unprompted review
Reply from Better - Swiss Cottage Leisure Centre
Hi Stephen,
Thanks for your review.
We are so delighted to hear that the customer service at Swiss Cottage is outstanding!
Thanks for recommending us!
Warm Regards
Hazal
Swiss cottage
I've been a member here for a very long time and always welcomed by the friendly staff. The gym equipment is top notch and the classes are well engaging and well taught. The swimming pool is very clean and temperature is almost perfect all the time.
March 13, 2025
Unprompted review
Reply from Better - Swiss Cottage Leisure Centre
Hi Bettina,
Thank you so much for your kind words!
We are delighted to hear that you've had such a positive experience with us over the years at the Swiss Cottage Leisure Centre. It's great to know that you enjoy the friendly atmosphere, our top-notch equipment, and the engaging classes. We're also glad the swimming pool meets your expectations. We truly appreciate your continued support and look forward to seeing you again soon!
Kind regards,
Charmaine
Thank you for the opportunity
Thank you for the opportunity! Have been here for about 20yrs . Took me 10 yrs to establish table tennis. We’ve never looked back with Abu at the helm. The best & most amenable sports coordinator ever. He’s like gold dust so treasure him please! The staff are the best & most lovable team too specially Russell. Let’s keep this community thriving at this time. Respectfully , Shauna Mahlo
March 13, 2025
Unprompted review
Reply from Better - Swiss Cottage Leisure Centre
Hi,
Thanks for your review.
We are so pleased to hear from such a long-standing member of Swiss Cottage! It is great that the staff are so amazing!
Warm Regards
Hazal
Excellent gym facilities priced reasonably.
The staff are very helpful and the weights room is fab.
March 13, 2025
Unprompted review
Reply from Better - Swiss Cottage Leisure Centre
Hi Adam,
Thanks for your review.
We are so delighted to hear that you are enjoying Swiss Cottage!
Warm Regards
Hazal
Reply from Better - Swiss Cottage Leisure Centre
Hi Francine,
Thank you for your feedback!
We're thrilled to hear that you're satisfied with the equipment. We strive to provide high-quality products that meet our customers' needs, and it’s great to know that it’s been a good fit for you. If you ever have any questions, need assistance, or would like recommendations on how to get the most out of your equipment, don’t hesitate to reach out. We’re here to help!
Kind regards,
Charmaine
Excellent value and well kept…
Excellent value and well kept facilities. The staff are always helpful and friendly.
March 12, 2025
Reply from Better - Swiss Cottage Leisure Centre
Hi Gill,
Thank you so much for your kind words!
We're delighted to hear that you enjoyed the facilities at the Swiss Cottage Leisure Centre and had a great experience with our staff. We take pride in providing excellent service, and your feedback motivates us to keep up the good work. We look forward to welcoming you again soon!
Kind regards,
Charmaine
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