Always clean facilities. I have been there all different times of the day and there is always cleaning staff there every single time. Gym space is nice and bright, modern and a very pleasant environ... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great facilities, excellent equipment. Very friendly staff. Only issue I'd say is the cleanliness and maintenance of the rest rooms and showers. For the last couple of years there's been an issue... See more
Company replied
I have been using the gym in Woolwich waves and I really enjoy the classes specifically the healthwise sessions ran by Victoria. I also have enjoyed the circuits by Sophia The front of house staff hav... See more
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All staff very friendly, always with a smile in the face and very helpful. Good environment , however the gym is a little bit crowded in the early morning ( so we need a larger space) and for classe... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Middlegate House, The Royal Arsenal, SE18 6SX, London, United Kingdom
- 03301231500
- customerservices@gll.org
- www.better.org.uk
4.1
Great
17K reviews
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Renewal
The understanding about the reason for cancelling my subscription. I didn't realise I could have put it on hold because of family illness in NZ. The staff allowed membership to be restored easily. Thankyou.
October 12, 2026
Reply from Better
Hi Jean,
Thank you for sharing your experience.
We’re pleased to hear that our team was able to assist in restoring your membership and that the process was straightforward during what sounds like a challenging time for you and your family.
We appreciate your kind words and are glad we could help. Wishing you and your loved ones all the best.
Warm Regards,
Azaria
Satisfied customer
The building is huge so there is plenty of space. The amenities are great and the staff are helpful. The showers need improvement though.
October 22, 2026
Reply from Better
Hi Richard,
Thank you for your lovely review!
We're thrilled that you're enjoying our spacious facilities, great amenities, and helpful staff.
We also appreciate your comments regarding our showers, and we'll share them with the wider team for further review.
We hope to welcome you back again soon!
Warm Regards,
Kaisha
great experience
⭐️⭐️⭐️⭐️⭐️
I’ve had a wonderful experience at this gym and spa. The facilities are excellent, the atmosphere is relaxing, and everything is clean and well maintained. It’s a great place to work out, unwind, and take some time for yourself.
A special thank you to all the staff for their friendliness, professionalism, and outstanding customer service. Everyone is welcoming, helpful, and always makes me feel comfortable and valued. Their positive attitude really makes a difference and makes every visit enjoyable.
Thank you to the whole team for creating such a lovely environment. I truly appreciate all your hard work and would highly recommend this gym and spa to anyone looking for a great fitness and relaxation experience! 🌟
October 18, 2026
Reply from Better
Good Afternoon,
Thank you for your wonderful review!
We're so happy to hear that you've had such a positive experience using our gym and spa space.
It's also amazing to know that you're loving our facilities, relaxing atmosphere, and high standards of cleanliness and maintenance.
Your kind words about our team are especially appreciated, and we're thrilled that they've been so friendly, professional, helpful, and welcoming, as well as consistently providing outstanding customer service.
We'll be sure to pass on your kind words about how they've made your visits enjoyable and how you feel comfortable and valued.
Thank you again for your incredible feedback!
Warm Regards,
Kaisha
Great
I'm a new swimmer, so glad I found this place the pool isn't too deep. Nice place, clean & easy from my house.
Staff: helpful and nice
Swimming pool: Great
October 22, 2026
Reply from Better
Hi Erica,
Thank you for your lovely review!
We're thrilled that you've had such a great experience as a new swimmer and that the pool isn't too deep for you to adjust to.
It's also amazing to know that you find our pool clean, welcoming, and conveniently located, as well as our team being so helpful and friendly.
We look forward to seeing you again soon!
Warm Regards,
Kaisha
Reply from Better
Hi Mrs Glendinning,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Sleaford Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We hope to see you again for more visits.
Warm Regards
Azaria
Nice enviroment
October 21, 2026
Reply from Better
Hi Francesco,
Thank you for your kind words!
Kind regards,
Ellis
The process for booking and amending…
The process for booking and amending anything is dire. Agent told me no availability in spite of it showing on website.
October 20, 2026
Reply from Better
Good morning,
We’re sorry to hear you’ve had a frustrating experience when trying to book or amend a booking.
We appreciate you bringing this to our attention and will take your comments on board as we look to improve the booking experience.
Kind regards,
Ellis
Helpful stuff the water is clean the…
Helpful stuff the water is clean the shower is nice I love clesoild park centre all the best ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
October 17, 2026
Unprompted review
Reply from Better
Good morning,
Thank you for your lovely words about our facilities at Clissold Park Centre!
We look forward to welcoming you back soon.
Kind regards,
Ellis
Reply from Better
Hi Daniel,
Thank you for your kind words!
Warm regards,
Ellis
I feel great attending the South…
I feel great attending the South Norwood gym, I’ve met so many amazing people, I’m losing weight and I getting fitter the staff is good especially Shane and Estelle are so helpful they always courteous towards me..
Charlotte the Manager is helpful and friendly I like chatting to her after a workout..😁
October 21, 2026
Unprompted review
Reply from Better
Good morning,
Thank you for sharing your lovely feedback!
It’s fantastic to hear how much you’re enjoying your time at South Norwood Leisure Centre and making great progress with your fitness goals.
We’re especially pleased that Shane and Estelle have made such a positive impression with their helpful and courteous service. We’ll be sure to pass on your kind words to them. Keep up the great work!
Warm regards,
Ellis
Gym could be better for this price
I had a membership for a year and just used the gym. I think that for the price paid, the gym could be much better equipped and also kept in better condition. There is barely enough equipment for each type of exercise, especially considering that people do not really follow the etiquette of sharing equipment between sets and rest periods, so very often you need to wait for someone to finish before you can use a single machine. Additionally, it took a long time whenever machines needed repairs. For instance, the leg press was unavailable for a long time, and so was a single TRX which was broken. Lastly, I think there should be more stations with alcohol wipes, or alternatively, they should be more distributed across the gym in order for people to be more likely to use them. Also, wipes would often run out, and I think it's not justifiable that something as simple as refilling them would often take a week or more.
October 21, 2026
Reply from Better
Good morning Marco,
Thank you for taking the time to share such detailed feedback. We appreciate you being a member for a year and are sorry to hear that the gym didn’t consistently meet expectations.
We appreciate you highlighting these areas for improvement and are sorry that your experience fell short of the standard expected for your membership.
Kind regards,
Ellis
All good my daughter's are so happy 😊🫡
October 17, 2026
Reply from Better
Good morning Eduard,
Thank you for your kind words!
Warm regards,
Ellis
had a technical issue..Michelle from…
had a technical issue..Michelle from the Belfast office was professional and helpful ..as a result the issue was resolved in a timely manner
October 20, 2026
Unprompted review
Reply from Better
Hi Martin,
Thank you for your review!
We're delighted to hear that Michelle from our team in Belfast was professional and helpful in assisting you.
It's great to know that your technical issue was resolved promptly, and we'll be sure to pass on your kind words.
Thank you again for your lovely review!
Warm Regards,
Kaisha
The Belvoir centre
The Belvoir centre is close to me and it gives me the incentive to come and exercise.
The staff are all very helpful and friendly and the other visitors to the centre are friendly too
October 21, 2026
Reply from Better
Good morning,
Thank you for sharing your lovely feedback!
It’s great to hear that the Belvoir Centre makes it easier for you to stay active and that you feel welcomed by both our friendly staff and fellow visitors.
We’re delighted you’re enjoying your time with us, and look forwards to welcoming you back soon!
Kind regards,
Ellis
Reply from Better
Hi Imrah,
Thank you for your lovely review!
We're so thrilled to hear that our team have been so friendly during your visits.
We can't wait to welcome you back again soon!
Warm Regards,
Kaisha
Group Cycle
First class at The Eltham Centre was a Group Cycle class with Li
Great class great energy from the instructor.
October 19, 2026
Reply from Better
Hi Helen,
Thank you for your lovely review!
We're delighted to hear that your first class with Li was so enjoyable, with great energy and atmosphere.
We'll be sure to pass on your kind words, and we can't wait to see you again soon!
Warm Regards,
Kaisha
Staff is very helpful.
October 21, 2026
Reply from Better
Hi William,
Thank you for your great review!
We're so happy that our team was incredibly helpful during your time with us.
We can't wait to welcome you back again soon!
Warm Regards,
Kaisha
Reply from Better
Hi Charmaine,
Thank you for your lovely review!
It's amazing to hear how friendly and helpful our team have been.
We're also thrilled that you appreciate our cleanliness and find us well-organised.
We can't wait to welcome you back again soon!
Warm Regards,
Kaisha
All the staff are very welcoming and…
All the staff are very welcoming and eager to help and very friendly
Also knowledgeable. Very clean and tidy always.
October 20, 2026
Reply from Better
Hi Paul,
Thank you for your kind words!
We’re delighted to hear that you found our team welcoming, friendly, knowledgeable, and eager to help.
It's also wonderful to know that you appreciate our cleanliness too.
We hope to welcome you back again soon!
Warm Regards,
Kaisha
The gym is amazing
The gym is amazing. It caters for all people, the facilities are fantastic. The equipment is top notch and the building is so clean, bright and airy. The fitness class instructors are great. Very dedicated and full of humour. I was very nervous before I started but now I am enjoying my time at Woolwich Waves in Woolwich SE18..
October 21, 2026
Reply from Better
Good morning Charole,
We’re delighted to hear that you’re enjoying your time at Woolwich Waves and that the facilities, equipment and cleanliness have made such a positive impression.
It's fantastic to know you’re now feeling at ease and enjoying your fitness journey with us.
We look forwards to welcoming you back soon!
Kind regards,
Ellis
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