Arranged for a home visit. The two advisors, Daniel and Russell, were on time. I live in a 3rd storey flat - no lift and they brought up an extremely heavy sample chair without complaint. They were... See more
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I have placed Order #8116306 on 26 th may 2026 but no response no tracking done the payment also it’s a scam website
Poor service, poor online support. Placed an order over the weekend. Took nearly a working week to contact me to state, “Unfortunately we are unable to fulfill your order. The order has been cancel... See more
So I’ve been dealing with Lee who has delivered both a first class service and product! We needed to source a few bathroom items to match a current suite and Lee went above and beyond to call back... See more
Company replied
Company details
- Plumbing Supply Store
- Bathroom Supply Store
- Boiler Supplier
- Garden Building Supplier
- Kitchen Supply Store
About BHL
Written by the company
BHL offers over 130,000 products for home and trade. From trade essentials to home DIY, personal care to seasonal products. Trading online since 1998 and established 1968, BHL are an independent family business you can trust. Shopping with BHL is quick, easy & secure. Order online at bhl.co.uk or call us on 01226 369637.
Contact info
Unit 2D, Shortwood Court, Hoyland, S74 9LH, Barnsley, United Kingdom
- 01226 369637
- sales@bhl.co.uk
- www.bhl.co.uk
3.5
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Very reasonably priced
Very reasonably priced, good communication. Will definitely recommend.
April 1, 2022
Unprompted review
Reply from BHL
Hi Ching Lee!
Thank you so much for this amazing review!
Its great to hear that you've had a great price and great communication on your order. It means a lot to us that you would recommend our services.
We hope to see you again soon!
Kind regards, the BHL team.
Good company
Received items pretty fast, well packaged, and great admin support.
March 31, 2022
Unprompted review
Reply from BHL
Hello!
Thank you for choosing to shop with BHL and taking the time to leave us this amazing 5-star review!
Our team is very glad to hear that you're order arrived safely and ahead of time.
We hope to see you again soon!
Kind regards, the BHL team.
excellent service…
I had a problem with the fitting on my toilet which Lee was able to advise what was required I ordered the parts which were received very quickly excellent service
March 29, 2022
Unprompted review
Reply from BHL
Hello Neil!
Thank you for leaving us this amazing review!
We're glad to hear that you've enjoyed our services so much and that Lee was able to help you out with your order.
We hope to see you again soon!
Kind regards, the BHL team.
I ordered a new shower pump on a Monday…
I ordered a new shower pump on a Monday for fitting on the Saturday but to make sure I called after I ordered to confirm it would be there on time. I was told that it would easily be there on time, but it did arrive until the following Wednesday 7 working days later. So recommended that you pay for a guaranteed delivery slot or don’t make arrangements to fit it until you have in your hands. The pump was fitted and to date works fine 2 weeks in.
March 28, 2022
Unprompted review
Reply from BHL
Hello Alan,
Thank you for leaving us this great feedback, we appreciate you taking the time to leave us an honest review on our services.
We would like to apologise that your work was delayed due to a delay in your order, but we're very glad to hear that the pump is now installed and working like charm.
We hope to see you again soon.
Kind regards, the BHL team.
Good service and delivery
March 27, 2022
Unprompted review
Reply from BHL
Hello Muriel,
Thanks for taking the time to leave is the fantastic 5-star review!
We are very happy to hear that you have enjoyed our service and that your order was delivered promptly.
We hope to see you again soon!
Kind regards, the BHL team.
Excellent customer service
Excellent customer service, Danny was very efficient and responded swiftly to my emails each time. Delivery was prompt. Highly recommend
March 26, 2022
Unprompted review
Reply from BHL
Hello Stephanie!
Thank you for taking the time to leave us this amazing 5-star review!
We're very glad to hear that Danny was able responded swiftly to your email and provide delivery details of your order.
We hope to see you again soon.
Kind regards, the BHL team.
Very helpful
I had a small problem with my order that was sorted out very quickly. Excellent customer service from Danny who knew exactly what to do.
March 23, 2022
Unprompted review
Reply from BHL
Hi John,
Thanks for taking the time to leave us this amazing 5-star review!
We're very glad to hear that Danny was able to able to assist you with your order, we will pass your kind words onto him.
We hope to see you again soon!
Kind regards, the BHL team.
The product is good but I had to chase…
The product is good but I had to chase for delivery. It seems it was not sent to me. After the call it arrived immediately.
March 22, 2022
Unprompted review
Reply from BHL
Hello Linda,
We're glad to hear that you enjoy the quality of the product, but we're sorry to hear that you've had to chase the delivery of the item.
Sometimes some elements are out of our control when the item is being delivered which can delay an order (such as breakdowns, etc).
We apologise for the delay but we're glad that you now have your order.
Kind regards, the BHL team.
Item arrived well packaged and in good…
Item arrived well packaged and in good time. It is now fitted and working.
March 21, 2022
Unprompted review
Reply from BHL
Hi Senga,
Thanks for leaving us this amazing 5-star review!
Our team is very glad to hear that you've received your order on time and well packed.
We hope to see you again soon!
Kind regards, the BHL team
WORST CO I EVER DEALT WITH
WORST CO I EVER DEALT WITH
PRODUCT OUT OF STOCK NO EMAIL CONFIRMING THIS
I HAD TO ENQUIRE THEN I ASKED FOR PARTIAL DISCOUBT
NO REPLY THE THEY CANCELLED ORDR
IL NEVER DO BUSINES WITH THEM AGIAN
March 18, 2022
Unprompted review
Reply from BHL
Hello Richard,
Sorry to hear about your experience, I can see that you have been conversing with our team about a delay in your order. At the time you placed the order, the item was in stock but there was a slight delay due to the stock coming from another branch to come directly to you.
But due to the delay in your order, you had requested a cancellation and full refund on your order, which our team has completed.
We are sorry you feel this way about our company.
Kind regards, the BHL team.
Fast reliable and professional service
Fast reliable and professional service...will definitly use BHL again
March 11, 2022
Unprompted review
Reply from BHL
Hello Steve,
Thank you for this amazing 5-star review!
Your kind words go along way and it means a lot to hear that you would come to us again.
We look forward to see you again soon!
Kind regards, the BHL team.
Excellent service
We ordered two replacement toilet seats which were late coming from Twyford. We were away when they came in and BHL held back the delivery. When we returned BHl had them delivered the same afternoon.
March 10, 2022
Unprompted review
Reply from BHL
Hi Malcom,
Thanks for taking the time to leave us an amazing 5-star review!
We're very glad to hear that our team could accommodate your delivery around a time that best suited you.
We hope to see you again soon!
Kind regards, the BHL team.
Great product at a fantastic price
Great product at a fantastic price. Well packed and delivered. Will definitely use BHL again!
March 8, 2022
Unprompted review
Reply from BHL
Hello Anna,
Thanks for the amazing 5-star review!
We're very glad to hear that you were able to find the product you needed at a great price.
Thank you for choosing to shop with us and we cant wait to see you again!
Kind regards, the BHL team.
Failure from start to finish I'm sorry to say.
Ordered a new heating control unit which was showing as in stock, after 3 days I enquired about its whereabouts to be told that it would be dispatched by their supplier UPS that day. It failed to arrive the next day. 8 days after the order was placed a local factor rang me to say they had an order from BHL to deliver to me - I had already cancelled my order by this time.
On both occasions that I spoke to BHL the staff were helpful but their computer system kept going wrong and it took an age to sort something very simple.
I guess this is the danger of drop shipping, they are reliant on third parties and i suggest they should not show products as in stock if they don't have them.
A 3-5 day delivery is terrible for domestic UK service - next day has been industry standard for nearly 30 years now.
March 8, 2022
Unprompted review
Reply from BHL
Hello Ben,
Thank you for raising the issue with your order, we can only apologise for the delay in your order and the inconvenience it has caused you.
You should have received your order in 3-5 working days, but it appears something has gone wrong.
We will investigate your order to see where we went wrong so that we can learn from our mistakes.
Our apologies again, the BHL team.
Efficient service / ordering… good…
Efficient service / ordering… good value … items delivered on time and well packaged.
March 6, 2022
Unprompted review
Reply from BHL
Hi Carl!
Thanks for the amazing review, we're very glad to hear that you were able to get a great deal and delivery time on your order.
We hope to see you again soon!
Kind regards, the BHL team.
Item was at a good price
Item was at a good price. Delivery was poor it took 7 days it came from 23 miles from my house.
March 3, 2022
Unprompted review
Reply from BHL
Hello Paul,
Sorry to hear that your order had been delayed.
We always aim for 3-5 working days for delivery on most items but it seems that your order had been delayed sightly, we apologies for the inconvenience.
But our team is glad to know you now have your order, I hope this experience doesn't hinder you from shopping with us again.
Kind regards, the BHL team.
Found a product at a great price here
Found a product at a great price here.
Quick delivery.
Really pleased with the overall service.
March 1, 2022
Unprompted review
Reply from BHL
Hi Shaun!
Thanks for the amazing 5 star review!
We're glad to hear that you've found the product you needed at a great price.
We hope to see you again soon!
Kind regards, the BHL team.
Reply from BHL
Hello Mike!
Thanks for the amazing review!
We're glad to hear that you've received your order on time and we hope to see you again soon.
Kind regards, the BHL team.
The exact the make and model was easy…
The exact the make and model was easy to select and delivered promptly.
February 21, 2022
Unprompted review
Reply from BHL
Hello!
Thank you for taking the time to leave us this amazing 5 star review!
Our team is very happy to hear that you've had a great time navigating our site and that your order arrived promptly.
We hope to see you again soon!
Kind regards, the BHL team
Excellent service.
Bought a replacement timer for the boiler, Delivery was on time, timer easy to fit working well. Would highly recommend.
February 21, 2022
Unprompted review
Reply from BHL
Hello Mrs Turner,
Thank you for taking the time to leave us this amazing 5-star review! Our team is extremely appreciative of the kind words you have left us.
Thank you for choosing to shop with BHL and we hope to see you again soon!
Kind regards, the BHL team.
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