Arranged for a home visit. The two advisors, Daniel and Russell, were on time. I live in a 3rd storey flat - no lift and they brought up an extremely heavy sample chair without complaint. They were... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have placed Order #8116306 on 26 th may 2026 but no response no tracking done the payment also it’s a scam website
Poor service, poor online support. Placed an order over the weekend. Took nearly a working week to contact me to state, “Unfortunately we are unable to fulfill your order. The order has been cancel... See more
So I’ve been dealing with Lee who has delivered both a first class service and product! We needed to source a few bathroom items to match a current suite and Lee went above and beyond to call back... See more
Company replied
Company details
- Plumbing Supply Store
- Bathroom Supply Store
- Boiler Supplier
- Garden Building Supplier
- Kitchen Supply Store
About BHL
Written by the company
BHL offers over 130,000 products for home and trade. From trade essentials to home DIY, personal care to seasonal products. Trading online since 1998 and established 1968, BHL are an independent family business you can trust. Shopping with BHL is quick, easy & secure. Order online at bhl.co.uk or call us on 01226 369637.
Contact info
Unit 2D, Shortwood Court, Hoyland, S74 9LH, Barnsley, United Kingdom
- 01226 369637
- sales@bhl.co.uk
- www.bhl.co.uk
3.5
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had discontinued item in stock
Had discontinued item in stock. Good price and quickly delivered.
May 13, 2022
Unprompted review
Reply from BHL
Hello Roger!
Thanks for leaving us this amazing review!
We're very glad to hear our team was able to get you the item you needed at a good price.
We hope to see you again soon!
Kind regards, the BHL team.
Satisfied customer
Ordered some autovents for my greenhouse. The price was great, delivery was swift and the product was just as described. Very happy with this transaction.
May 10, 2022
Unprompted review
Reply from BHL
Hello Lynn!
Thanks for the amazing feedback! We're glad to hear that your autovents are working like a charm.
We hope to see you again soon!
Kind regards, the BHL team.
Central heating programmer
BHL provided me with a replacement central heating programmer/timer which I could not source locally. The customer advisor I rang was very helpful, their website was clear and the price competitive. The timer arrived quickly, was very well packed (as I hoped it would be!), brand new as stated and is now in place and working. I would recommend BHL to any potential buyer.
May 10, 2022
Unprompted review
Reply from BHL
Hello Trevor!
Thank you for taking the time to leave us this amazing 5-star review!
Our team is happy to hear your feedback on our customer service and that your new item is working like a charm.
We hope to see you again soon.
Kind regards, the BHL team
Good price and quick delivery
Good price and quick delivery. Alas one of the items was damaged in transit and this was replaced free of charge. Thank you.
May 9, 2022
Unprompted review
Reply from BHL
Hello Chris!
Thanks for taking the time to leave us this amazing feedback!
We're sorry that one of your items was damaged in transit but we're very glad our team could send you a replacement.
We hope to see you again soon!
Kind regards, the BHL team.
Great price and quick delivery
May 5, 2022
Unprompted review
Reply from BHL
Hello Mark!
Thanks for the fantastic 5-star review!
A massive thank you from our team here at BHL, it's splendid to hear that you were able to get the items you needed at the right price and prompt delivery.
We hope to see you again soon!
Kind regards, the BHL team.
Crown paint great price
Ordered paint great price and received quickly once dispatched recommended.
May 5, 2022
Unprompted review
Reply from BHL
Hello!
Thank you so much for taking the time to leave us this amazing review!
Our team is very happy to hear that you've received your order on time and at a great price.
We hope to see you again soon!
Kind regards, the BHL team
Competitive priced.
Easy to find and place the order. It was competitively priced. The delivery time was 6 to 8 days. Delivery details were only provided on the day of delivery.
Website requires improvements e.g the only status update was order placed and there was no update after that. I had to message the customer service on the chat box.
Overall experience is OK as the item was delivered.
May 2, 2022
Unprompted review
Reply from BHL
Hello Mr Puthran!
We're very glad to hear that you were able to find the product you needed at the right price!
Thank you for the recommendations for improvements, we will pass this on to our development team asap.
We hope to see you again soon!
Kind regards, the BHL team
Good company - shame about the courier.
Product was fine and as described - 18 day delivery via Hermes was not.
Customer service via emal was good - prompt, polite & helpful.
May 2, 2022
Unprompted review
Reply from BHL
Hello Julie!
Our apologies that your order took longer than expected but we are glad to hear our team was able to help get your order to you.
We hope to see you again soon!
Kind regards, the BHL team.
Great customer service
Great customer service, a friendly crew, nothing was any trouble to them. Great products, would shop with these guys again.
April 29, 2022
Unprompted review
Reply from BHL
Hello Wendy!
Thanks for the fantastic review!
Our team is very happy to hear your kind words, we hope to see you again soon.
Kind regards, the BHL team.
Ignored!!
I am completely ignored for the last 3days; will get in touch with PayPal!!!!
I am still waiting for the item for the last 3weeks or more, and they are not answering their bloody emails or phone!!!! I think I will turn up to their place!!!! Lucky for me it was just 25quids!!!
April 29, 2022
Unprompted review
Reply from BHL
Hello Mohamed,
We can see you placed an order on the 18th of April and that you have only emailed today regarding your order.
We are currently looking into the status of your order to find a resolution, please bear with us while we work on finding your order.
Kind regards, the BHL team.
Poor service
Ordered an item on the 12th and still not arrived after 10 days. No indication of delivery timeframe, fobbed off with Hermes are dealing with it . Not happy
April 22, 2022
Unprompted review
Reply from BHL
Hello Ran,
We are currently looking into your order, please allow us time to investigate.
We have only recently been notified that you have not had your order and we are investigating the whereabouts of your order with Hermes.
Our team is working very hard to get your order to you and will resolve the situation shortly.
Kind regards, the BHL team.
Excellent price and items were posted…
Excellent price and items were posted quickly, very happy with my order and will use BHL again
April 21, 2022
Unprompted review
Reply from BHL
Hello Sharon!
Thanks for the amazing review!
It's great to hear you're happy with your order and you were able to get it at an excellent price!
We hope to see you again soon.
Kind regards, the BHL team.
Dan really is the man!
Dan really is the man!
Sorted all our issues/questions asap.
April 15, 2022
Unprompted review
Reply from BHL
Hi Adrian!
Thanks for this amazing review!
We're very glad our team was able to help you with the questions that you had and we'll pass your kind words on to Danny.
We hope to see you again soon!
Kind regards, the BHL team.
Excellent service, and thinking outside of the box.
Danny Smith has been extremely helpful, while I was trying to source a discontinued Valve. Once we identified a suitable replacement, he assist me with placing the order and arranged for express delivery. I couldn't be happier with his services.
April 8, 2022
Unprompted review
Reply from BHL
Hello!
Thank you so much for your kind words!
It's great to hear that you've loved our service, we will pass your kind words onto Danny and give him a pat on the back for the excellent service he has provided you.
We hope to see you again soon!
Kind regards, the BHL team.
Exceptional service
Exceptional service. They went above and beyond to sort out an issue we had with the manufacturer. A special thank you to Danny for his patience and professionalism
April 7, 2022
Unprompted review
Reply from BHL
Hi Tracey!
Thank you for the great 5-star review!
Our team is very delighted to hear your kind word and Danny is over the moon with your review!
We hope to see you again soon.
Kind regards, the BHL team
Placed order on Monday and all the…
Placed order on Monday and all the goods were delivered on the Thursday.
Great price for all the items supplied and Danny was really helpful.
April 7, 2022
Unprompted review
Reply from BHL
Hello John,
Thanks for the amazing review!
It's great to hear that your order was delivered swiftly and that Danny was able to help you with your order, we'll pass your kind words onto him asap.
We hope to see you again soon!
Kind regards, the BHL team.
Reply from BHL
Hi Ralph!
Thank you for taking the time to leave us this amazing review!
We're very happy to hear that you were able to get a good price and fast delivery on your order!
We hope to see you again soon.
Kind regards, the BHL team.
Quality items,, quality company
So I’ve been dealing with Lee who has delivered both a first class service and product!
We needed to source a few bathroom items to match a current suite and Lee went above and beyond to call back today 05/04 and get a repeat order in for me, absolute quality items also, I will have no hesitation in calling them for future purchases, thanks folks
Regards S Wade
April 5, 2022
Unprompted review
Reply from BHL
Hello Mr Wade!
Thank you for leaving this amazing five-star review!
Lee is over the moon to hear you've left great feedback about him, thank you for choosing to shop with us again.
We hope to see you again soon.
Kind regards, the BHL team.
A great company to do business with.
April 4, 2022
Unprompted review
Reply from BHL
Hello Chris!
Thanks for this amazing review and thank you for your kind words, it means a lot to our team that you think so highly of our company.
We hope to see you again soon!
Kind regards, the BHL team
Good customer contact
Good customer contact, friendly and helpful.
Delivery on time.
Suggestion: email invoice immediately after taking the order which reassures the customer that the order has been placed
April 1, 2022
Unprompted review
Reply from BHL
Hello!
We really appreciate the time you have taken to write us this amazing review!
It's great to hear that you've enjoyed your experience with our team and we love to hear suggestions on how we can improve ourselves.
Kind regards, the BHL team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.