Arranged for a home visit. The two advisors, Daniel and Russell, were on time. I live in a 3rd storey flat - no lift and they brought up an extremely heavy sample chair without complaint. They were... See more
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I have placed Order #8116306 on 26 th may 2026 but no response no tracking done the payment also it’s a scam website
Poor service, poor online support. Placed an order over the weekend. Took nearly a working week to contact me to state, “Unfortunately we are unable to fulfill your order. The order has been cancel... See more
So I’ve been dealing with Lee who has delivered both a first class service and product! We needed to source a few bathroom items to match a current suite and Lee went above and beyond to call back... See more
Company replied
Company details
- Plumbing Supply Store
- Bathroom Supply Store
- Boiler Supplier
- Garden Building Supplier
- Kitchen Supply Store
About BHL
Written by the company
BHL offers over 130,000 products for home and trade. From trade essentials to home DIY, personal care to seasonal products. Trading online since 1998 and established 1968, BHL are an independent family business you can trust. Shopping with BHL is quick, easy & secure. Order online at bhl.co.uk or call us on 01226 369637.
Contact info
Unit 2D, Shortwood Court, Hoyland, S74 9LH, Barnsley, United Kingdom
- 01226 369637
- sales@bhl.co.uk
- www.bhl.co.uk
3.5
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from BHL
Hello Maxine!
Thank you for the incredible 5-star review!
Our team thrives to hear you've managed to get the item you need at the best price around.
We hope to see you again soon!
Kind regards, the BHL team.
Very very slow process
Very very slow process, paid for it 2 weeks before it was even dispatched, really need to speed things up a bit,great paint but so so slow after purchase
July 29, 2022
Unprompted review
Reply from BHL
Hello George,
We can see you ordered on the 15th and our team dispatched the paint on the 21st (4 working days).
We do state on every page the potential delivery times, for this item we do display it can take 7-10 working days, in this case, you received your order in 7 working days.
Our apologies that you feel this is slow delivery, but due to the size of the paint and your location, we have to allow for an extended delivery schedule.
Kind regards, the BHL team.
Ordered on the 5th of July,still…
Ordered on the 5th of July,still waiting said it would be here by the 19th of July at the latest.
Never had any problems before but this time it’s not good
July 28, 2022
Unprompted review
Reply from BHL
Hello Verity,
Sorry to hear that you've not received your order, sadly, we were only made aware of the problem from your email last night.
We have been communicating with our warehouse and the stock for your order was damaged and we were unable to ship the item, hence the delay.
Our apologies that our team did not communicate this to you and we will learn from our mistakes to improve our services in the future.
Kind regards, the BHL team.
Won't order again
I ordered a large tin of paint on the 12th and it should've arrived on the 18th, it wasn't posted until the 18th and did not turn up until the 20th, and when it was eventually delivered the package was cracked with paint coming out of the side (The delivery driver handed it to me so I know it wasn't their fault). When I told the company and sent photos through I had a nonchalant apology and a "blame the other department" excuse. I will not be using them again
July 28, 2022
Unprompted review
Reply from BHL
Hello Janet,
For all paint to do quote from 7-10 working days for delivery.
Sorry to hear about your damaged paint, our team would not ship anything from our warehouse damaged.
The damage would have occurred during transit, but nevertheless, our deepest apologies for the inconvenience this has caused you.
We will take your feedback into consideration for our team to improve in the future.
Kind regards, the BHL team.
First Time Purchase
It is the first time I have purchased from BHL and it went very well .I found an item which arrived rapidly but it was not the one I should have ordered, I communicated with them and I remit the item to one of their stores near where I lives.
They raised the credit note accordingly and refunded the money swiftly. I am very pleased with BHL and am very happy to recommend them.
I will of course buy the right parts from them.
Charlie
July 26, 2022
Unprompted review
Reply from BHL
Hi Charlie,
Thank you for the amazing feedback!
We are very happy to hear that our team was able to swiftly refund your returned item, our team prides themselves on their efficiency and would love to help you again in the future.
We hope to see you again soon!
Kind regards, the BHL team.
Good service
Order processed and delivered in a good time.
Very competitive price.
Happy with the whole service and no hesitation to use BHL again in the future.
July 26, 2022
Unprompted review
Reply from BHL
Hi Arfon!
Thank you for the amazing 5-star review!
Our team is delighted to hear that you were able to get your auto reel at a competitive price and that it was delivered promptly.
We look forward to seeing you again soon!
Kind regards, the BHL team.
Order arrived promptly
Order arrived promptly, Fitting straightforward.
Good quality
July 24, 2022
Unprompted review
Reply from BHL
Hi Phil!
Thanks for the fantastic 5-star review of our service!
Our team is very happy to hear that your item was easy to fit and that you've received it in a prompt manner.
We hope to see you again soon!
Kind regards, the BHL team.
Reply from BHL
Hi George!
Thank you for taking the time to leave us this amazing 5-star review!
Our team is glad to hear that you're pleased with your order and we hope to see you again soon.
Kind regards, the BHL team
Bit slow to process
So the product was available and at a competitive price which is great. Communication about the order was good throughout the process. My only gripe is that it seems to take several days to process the order and send it which adds two or three days into the whole process. I think I finally got my flush 8 days after ordering it where competitors get it to you in half that.
July 7, 2022
Unprompted review
Reply from BHL
Hello Thomas!
Thank you for the honest review, sorry to hear that there was a delay but our team is happy to hear that you have received your order.
We appreciate the feedback and will investigate your order and we will find where we went wrong so that we can prevent it in the future.
We hope to see you again soon!
Kind regards, the BHL team.
Very good communication
Very good communication, updated regularly,good delivery service would use again
June 19, 2022
Unprompted review
Reply from BHL
Hello Andy,
Thank you for leaving us this amazing review!
We're very glad to hear that you received your order, we hope you enjoy your brand new outdoor furniture set!
We hope to see you again soon.
Kind regards, the BHL team.
SO quick and efficient-what a joy.
June 15, 2022
Unprompted review
Reply from BHL
Hi Roger!
Thanks for the amazing 5-star review!
We love to hear that our customers have had such a great experience with us.
We hope to see you again soon!
Kind regards, the BHL team
Happy Customer
Very good price and the item delivered very quickly.
Excellent Service.
June 11, 2022
Unprompted review
Reply from BHL
Hello M Ashak,
Thank you for the amazing review!
It's great to hear that you've received your order on time!
We hope to see you again soon.
Kind regards, the BHL team.
Stelrad Vita Deco K2 radiator 600 x 1200mm
Great experience with BHL.
Great delivery service and great communication.
June 3, 2022
Unprompted review
Reply from BHL
Hi Toni!
Thanks for this amazing review!
It's great to hear that you've had a great experience with us here at BHL, we hope you enjoy your new radiator.
We hope to see you again soon!
Kind regards, the BHL team.
Very quick delivery of a greenhouse…
Very quick delivery of a greenhouse window opener. Sadly there was a problem with it, but when I phoned they said they would send a replacement straight away, without any fuss. Got the replacement just as quickly. Very good service, would recommend and will use again.
June 1, 2022
Unprompted review
Reply from BHL
Hello Lynne,
Thanks for taking the item to leave us this amazing review!
Sorry to hear that you've had a problem with autovent, but it's great to hear that our team was able to help you out and send a replacement.
We hope to see you again soon!
Kind regards, the BHL team.
Absolutely hopeless -- late delivery of…
Absolutely hopeless -- late delivery of only part of my order. Order placed on 2nd May and only part of the order was delivered on 25 May -- not remotely within the 1-5 working days. No communication from BHL before I emailed them enquiring about the status of my order. AND no communication that only part of my order would be shipped in the delivery I received today. While the other part of the order had a 2-10 working day delivery indication - that time has also past. Again NO information from BHL on this item either.
May 25, 2022
Unprompted review
Reply from BHL
Hello Mr Miller,
Sorry to hear about the delay in your order, unfortunately, we were only made aware of the problem with your order recently.
I can see that our team attempted to call you yesterday regarding your order, but was unable to get through to you. We had trouble shipping your Wiseman descaler due to it being a liquid as we have had instances of it getting to the customer damaged, hence the delay.
As for the basket you have ordered, we can see that it has been delayed in transit and our team will try our hardest to get it moving again. When it arrives, please keep this as a gesture of goodwill on our behalf.
Our apologies for the inconvenience this has caused you.
Kind regards, the BHL team.
Excellent fast service and competitive…
Excellent fast service and competitive prices.
May 24, 2022
Unprompted review
Reply from BHL
Hello Mr Aldridge!
Thank you for taking the time to leave us this fantastic 5-star review!
We're glad to hear that you were able to provide a fast and efficient service for you!
We hope to see you again soon.
Kind regards, the BHL team.
Reply from BHL
Hi Gareth!
Thanks for the excellent 5-star review!
It means a lot to hear that you've rated our services so highly.
We hope to see you again soon!
Kind regards, the BHL team
Great on-line shopping
Ordered 2 autovents for my greenhouse. These were despatched very quickly and were exactly as ordered. The price was very competitive. Would definitely use BHL again.
May 23, 2022
Unprompted review
Reply from BHL
Hello P Mitchell!
Thank you for this fantastic review!
It's great to hear that your Bayliss autovents arrived just in time for this lovely warm weather we're having.
We hope to see you again soon!
Kind regards, the BHL team.
My first time purchase from BHL was…
My first time purchase from BHL was perfect.I found an item unavailable anywhere else at a sensible price.
It arrived quickly and was very well packaged for safe transit.I am very happy with BHL and recommend them.
May 21, 2022
Unprompted review
Reply from BHL
Hello!
Thank you for this fantastic 5-star review!
It's great to hear that you were able to find the product you needed and that it arrives safely.
Our team strives to provide the best service there is to offer, we hope to see you again soon!
Kind regards, the BHL team.
ZERO COMMUNICATION - UNHELPFUL - WAITED 3 WEEKS FOR NOTHING!
I used this company as they came up as the cheapest. I purchased the last 3 (IN STOCK) I had confirmation I would receive order within 7 days.
7 days past, nothing. I called up the office, they explained they didn't have it in stock despite the website saying different, however, it will arrive next week as they are expecting a deliver, OK.
ANOTHER WEEK goes by, and yet nothing! I call up again, only to hear they won't have stock until the earliest end of may. At that point I blew my gasket, cancelled the order.
DO NOT SELL STOCK YOU DO NOT HAVE - NO COMMUNICATION - NO EXCUSE!
May 14, 2022
Unprompted review
Reply from BHL
Hello Adam,
I would like to apologise on behalf of BHL for the error with your order and the inconvenience that it has caused you.
We are looking into where we went wrong so that we can learn from our mistakes and prevent this from happening again.
Our apologies again, the BHL team.
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