bhs-homeimprovements.comReviews 

1,020
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

3.9 trust pilot reviews I wonder why? Ordered a McAlpine TSG50SS gully trap from this outfit 2 days later received an e mail details below. Unable to supply no explanation. I ha... See more

Rated 5 out of 5 stars

BHS Home Improvements provided quality goods, securely packed and shipped with on time delivery. Add this to best available pricing than why go elsewhere? Some items were on extended lead-time but we... See more

Company replied

Rated 5 out of 5 stars

Ordered products for my new bathroom suite I left it a bit short notice but when I called about my order spoke to a lady who handled my query personally and gave me updates on shipment. Everything de... See more

Company replied

Rated 5 out of 5 stars

Delay to item being available but called to explain situation and explained it would be a further 2 weeks. Bath delivered exactly when discussed and requested by us and they kept us informed all the w... See more

Company details

  1. Bathroom Remodeler

Written by the company

A huge selection of bathroom and kitchen products at massively discounted prices! BHS-Home Improvements offer you choice and value.


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

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No history of asking for reviews

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3.6

All reviews

(1,020)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My item was delivered quickly

My item was delivered quickly. I contacted BHS to check a couple of things about delivery and they were very helpful. I would purchase from this company again.

July 4, 2022
Rated 1 out of 5 stars

Didn’t have items in stock and took…

Didn’t have items in stock and took weeks to advise me of this………no doubt they will respond to this negative review claiming that they have no record of my purchase!

Update

It actually took in excess of 5 days simply to ask me what style of levers I would like on the shower valve…….

Sounds like the admin and record keeping is as bad as the service

July 21, 2022
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Reply from bhs-homeimprovements.com

Dear Nikola,
Thank you for your feedback, your original review was reference to an incomplete order and the second order was not order in your name which is why I was unable to locate the order before. I have checked this order and I can see that it did take us 5 working days to notify you of a delay with stock which I am very sorry about, this is not our normal service and apologies for any inconvenience this caused. I would like to state that from point of order to cancellation of order it was only 7 days so not 2 weeks.
Kind regards
Chris

Rated 5 out of 5 stars

Ordered a Corran bath and panel

Ordered a Corran bath and panel, got a little worried when the Corran website didn’t have this business listed as distributor of their product but the item was in stock as listed and the items were delivered within about a week, my communication was answered promptly and the courier firm were very responsive and agreed convenient delivery time, the delivery driver allowed me time to check items for any discrepancies on delivery, all together very satisfied and would recommend.

August 22, 2022
Rated 1 out of 5 stars

Tried to purchase a bath panel

Tried to purchase a bath panel. After purchasing got an email saying as it was "fragile" you wanted an extra £60 delivery charge ..... never heard as much rubbish in my life.
Sourced one locally and collected it in my car. No cost.

August 17, 2022
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Reply from bhs-homeimprovements.com

Dear Thomas,
Thank you for leaving us some feedback, due to the high risk of bath panels we do state on our website that if they are being purchased as a single item they will need to be sent via a fragile delivery service either direct from the manufacturer or on a pallet. As the fragile delivery was not selected before checkout we emailed to advise of this. Collection is available from us at no cost but I can see that you are not local to us.
Kind regards
Chris

Rated 5 out of 5 stars

Excellent Customer Service

Brilliant company to deal with. I contacted them on a couple of occasions after I placed my order and both times they couldn’t have been more helpful. Delivery was quick and customer service was first class. I would definitely order from them again.

August 15, 2022
Rated 2 out of 5 stars

Poor communication all round after…

Poor communication all round after order placed, goods dispatched later than expected, and later than indicated on website. No prior contact from delivery company as to when goods would be delivered, despite being advised this would happen. Delivery driver did not want to wait for goods to be inspected, and provided no documentation or ability to record state of the goods received.

August 14, 2022
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Reply from bhs-homeimprovements.com

Dear Adrian,
Thank you for your feedback and I apologise you feel this way. From the order notes I can see that from point of order to dispatch it was 5 working days which we would deem an acceptable turn around for this type of product. I am extremely disappointed to learn that our courier company did not call you to schedule in a convenient delivery day, we send all pallets on a booking in service which means no delivery should be made without being agreed by the customer, I shall be taking this up with the couriers as we pay for this service and it clearly hasn't happened. Once again apologies for this.
Kind regards
Chris

Rated 5 out of 5 stars

Dual fuel towel rail element

I found the correct heating element for my dual fuel towel radiator. It arrived quickly and in full working order. It was cheaper than other suppliers, so all good.

July 17, 2022
Rated 5 out of 5 stars

The item arrived promptly and is a…

The item arrived promptly and is a wonderful addition to our new bathroom. Love all the features on it

June 29, 2022
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Reply from bhs-homeimprovements.com

Hi Tracy,
Thank you for your review, we are delighted to hear that the product is a "wonderful addition" to your bathroom and should you ever need anything please do not hesitate to contact us.
Kind regards
Chris

Rated 5 out of 5 stars
bhs-homeimprovements.com logo

Reply from bhs-homeimprovements.com

Hi Antonio,
Thank you for your review, delighted to hear your found the product and service great, if you require anything moving forward please do not hesitate to contact us.
Kind regards
Chris

Rated 5 out of 5 stars

Great price and great service

Ordered 2 HIB mirrors from this company as they were the best price on the internet. Received an email to notify me when the mirrors would be delivered. Very happy with the product, and will definitely use this company again. Many thanks

June 4, 2022
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Reply from bhs-homeimprovements.com

Hi Michelle,
Thank you for taking your time to leave us a review, we are very happy we were able to offer a good price on the mirrors and it is lovely to hear that you will come back to us for future purchases.
Kind regards
Chris

Rated 5 out of 5 stars

Great service

May 27, 2022
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Reply from bhs-homeimprovements.com

Hi Paul,
Thank you for your review, lovely to hear you were happy with our service.
If you need any products in the future please do not hesitate to come back to us.
Kind regards
Chris

Rated 5 out of 5 stars

Customer Support as it should be.

Recently purchased a Tavistock Mixer Tap for the bathroom. During the pre delivery stage the Customer services department responded very quickly to my delivery status queries. The product arrived on time in good condition and is performing well.
Highly recommended.

May 10, 2022
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Reply from bhs-homeimprovements.com

Hi Mr Harpham,
Many thanks for your review, we are really happy to hear that your shopping experience with us was a positive one and that we were able to help with a good level of service.
We look forward to helping with any future purchases you may have.
Kind regards
Chris

Rated 5 out of 5 stars

Smooth order and great product

Minor kink on ordering with new credit card payment system, helpfully sorted over phone by cheerful and efficient staff. Order delivered as promised and Roper Rhodes Limit cabinets look great on wall and were easy to fit.

May 7, 2022
Unprompted review
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Reply from bhs-homeimprovements.com

Hi Rob,
Thank you for taking the time to leave us a review, we apologise for the issue with payment but delighted we were able to resolve this for you.
Lovely to hear the cabinet looks great!
Kind regards
Chris

Rated 5 out of 5 stars
bhs-homeimprovements.com logo

Reply from bhs-homeimprovements.com

Hi Mr Tapper,
Thank you for taking the time to leave us a review, very happy to hear our service was good and hope that if you ever need anything else we can be of assistance.
Kind regards
Chris

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