Big Motoring World - Camberley Reviews 

Experience was a nightmare , I saw a car online then I went there to their showroom and they charged me £300 more then the listing price as a admin fee
-also they charged me for some sprays for £695.
They cut the internet at the place so I couldn’t search anything or ask my friend in this franchise Bascially if you are looking to buy a car go to the main dealer and purchase your car without any headache

There's no doubt they have an enormous selection of cars. The process of booking appointment system is easy to book, we had no wait to see a sales team member and we're looked after by Charlie, who was superb. Unfortunately the listing was incorrect and the car we saw was missing some features we specifically wanted. Charlie worked with us to find another car and that's what we drove home.
One point I would make, is that they are more like Warranty salespeople rather than car salespeople, that's where the 'push' is, and you should factor that into your budget. Handover was concise but make sure you ask questions to check the finance etc as you go to avoid missing something important. Overall I'd recommend this place to get a car, but factor warranty and extras into your budget. I'd also suggest calling to get the specific spec of a car before travelling, as we drove 2 hours and the spec was wrong.

Liam was very professional, knowledgeable, and able to answer every question asked. He was helpful, understanding, and provided excellent advice and knew what he was talking about. I would definitely recommed Thank you.

Cars:
Excellent selection
Very well priced
Nice to able to view them and walk around.

Reception staff:
Kind, polite and welcoming best thing about the branch.

Sales Staff:
Inept, pushed and clearly commission based.
I want to say under staffed but 3 people walked in after me who were all served almost immediately whilst others all stood in office looking at me like I was an animal at a zoo.
Although I could clearly see the football on in the back office walking past.
They clearly didnt want to deal with me so gave me to the newest youngest members.

Aiden and sam were kind and courteous doing what they could, not pushy and very understanding.

Management:
Lazy, arrogant and a typical 80s salesman vibe.

Aftersales/admin:
Another slow understaffed process 😪

I walked in with the money ready to purchase the car.

1 and a half hours i had actually managed to pay for the car.
Another hour later I was finally given the keys

What an excruciating experience
Also got home and noticed the windscreen has a small chip and its missing its aerial

Great experience all round with these guys. Very helpful and knowledgeable. Charlie that helped us was great. Definitely recommend

The guys were very helpful in showing us our new car and taking us for a test drive very informative for anything we needed to know.
And dealt with all the paperwork. We would definitely recommend them to anyone who wants to get a new car.

Mark could not do enough to help me choose my new car everyone was very friendly and made the experience of buying my car very easy and straight forward. Would highly recommend

Great didn’t know what I wanted and have walked out with a car perfect for the family. Special thanks to hamzah for all his help

Charlie at Camberley was extremely professional, knowledgeable and friendly. All in all a great experience.

This has honestly been the worst experience of my life. I paid £15,850 for a Nissan Qashqai & part exchanged my car with a brand new MOT, two days after buying the vehicle a stop/start fault appeared, & burning smell. Called RAC we took it back to Camberley branch, the manager who was extremely rude to the RAC mechanic told him he should not have brought it back to them. Car was taken to a garage. I had to arrange a courtesy car luckily the sales people sold me the car talked me into buying warranty, which I now realised was wise as it broke down after two days. I was told to contact the after sales team who are actually no use whatsoever. When you call you are about 18-20
In the queue. The lack of communication & refusal to take the care back has caused huge stress. The care has been back to the garage for the same fault 3 times now, & still same fault. This has been over a month I don’t have my old car as told it’s long gone, & the lack of communication & after sales is absolutely shocking, even had to inform the FCA, & ombudsman. Even under the consumer rights act 2015 they are still not taking any responsibility. I have not been able to use the car so now left with no decent car which affects my job as a community nurse. If I could give 0 stars I definitely would.
I will never buy a car from this company again.

I found the salesmen very helpful from the get go walked me through what was going on and helped me properly understand it all. also the car I came away with was and still is in excellent shape and was exactly how it was described. I've already recommended it to two other people and would definitely consider again if needed

In terms of customer service, very happy. John at the Camberley branch sold me my car, unlike my other experiences with car reps he was very down to earth and easy to speak to.

I dealt with Prav and Emily during my handover who were also lovely to deal with.

The downside is the waiting around, slight miscommunication of what to be expected. A 30 minute expectation of collecting my car turned into 2 hours, mainly due to not being aware there were still parts missing of the finance agreements, and not being told to bring specific documents which slowed down the process. However, anyone I spoke to was lovely.

Faulty vehicle, disgraceful after service. I bought my car in January 2026, it only had 11,500 miles on the clock. Ten miles after driving out of BMW showroom, the tyre warning light came on. I didn’t think too much of it because I thought air was in needed in the tyres. Over the following month, I had the tyres checked and bought an air pressure monitor, no problems found. The light continued coming on despite resetting. I put in a claim in on my warranty. I was asked to get a report from an independent garage, which I did. The garage could not find anything wrong with the warning light system so the car went in for a further in depth investigation. The car was found to have a faulty wheel bearing, which was rubbing on the sensor. I sent this report into BMW. The response has been awful.
It’s is now June and I’ve been bounced back and forth, and messed around. I have not been phoned back on 4 occasions as promised, emails take 2 weeks to be answered. The latest request is that I take the car to yet another garage to have the TPMS system checked again! It’s already been checked and analysed. Just a fob off!
I wish I had read the reviews before I purchased from BMW. Of course they have an amazing glossy showroom, nice coffee and a slick seamless sales process. They sulk a bit if you don’t take all their extras like Gard-X, tyre package, chip package, car finance and extended warranty which can add another £1500+ debt on to your purchase. They will try, by getting a manager to offer a minor discount. I am so glad I didn’t take these extra false promises as they can’t even keep their promise over a three month warranty. Don’t be fooled by a car that’s nearly new with low mileage that there won’t be any problems, hopefully not but in my case and many others from the reviews I’ve read, there have been similar issues to me. I will carry on with my claim and take it further if trading standards are not met by BMW.

We visited the Camberley branch with the intention of purchasing a vehicle. Upon our arrival for a scheduled appointment, we were met by a notably young, discourteous, and arrogant member of staff. Despite informing them of our appointment, we were seated and subsequently waited for an hour without any communication regarding the salesperson's whereabouts, estimated arrival time, or an offer of refreshments.

When the salesperson eventually arrived, we proceeded to view the vehicle, which was satisfactory; however, it lacked a charged battery, precluding a test drive. We initially departed, but after further consideration, we determined that the subpar customer service should not deter our purchase. Consequently, we reserved the vehicle online.

The following day, we attempted to pay a deposit to secure the transaction. After five phone calls and several hours of awaiting a return call that never materialized, we initiated contact again and successfully paid the deposit. An appointment was then scheduled for the subsequent weekend.

We did not receive confirmation of the car purchase or an order form. Following numerous phone calls, we managed to arrange the collection of the vehicle. Upon our return to the dealership, we encountered the same unsatisfactory service. The salesperson demonstrated a lack of product knowledge, providing no information about the vehicle or the location of the logbook. The only detail provided was that a spare key was located at another branch, with the caveat that we would likely not receive it.

After taking possession of the vehicle, we contacted the aforementioned branch. They confirmed possession of the spare key, logbook, and service records for the car, and committed to dispatching them promptly. In summary, the service received was exceptionally poor, characterised by a lack of product knowledge and attempts to sell an overpriced warranty. We would unequivocally not consider making another purchase from this establishment.

Most frustrating shopping experience ever. The place is nice, the cars are varied and there are lots to look at, the staff are absolutely awful. The customer service is non existent with the exception of the ladies at reception who check you in and offer drinks. The sales staff are the most useless I have ever met in my life. 2 hour wait to test drive a car we paid to have brought in from another branch, even though we had an appointment booked at 4pm, there were 4 other people also booked for 4pm but we were told they were running behind when we turned up. (Two people walked out without test driving).
Went back the following day to pay and pick up the car, after being seated and greeted it then took 2 and a half hours for them to come and take payment, I queried the wait and was told that they were producing an invoice, I queried why that would take so long to be told that it's a big purchase. I don't know what that means and also, I never got an invoice!
I pleaded with them to bring me a card machine or give me bank details but was constantly told that it takes time. I have never had to work so hard to give someone money. At one point we took a picture of 15 sales staff standing chatting to each other. Its a wonder they make any money at all.

My honest opinion is if you don't value your time at all, they are worth a try, if you do value your time shop elsewhere.

Not impressed. The car was missing a parcel shelf (not pictured or disclosed in the advert), it did not have both charging cables, and smelt of dog. The test drive was too short, the car lit up with warning messages and it was explained away as ‘not a problem’. Total waste of time due to the advert not disclosing an accurate description of the state of the vehicle.

I recently purchased a new car from the Camberley branch. I had the pleasure of being looked after by Adrian. As a woman buying a car on  my own for the very first time, I was naturally a little apprehensive, but Adrian made the entire experience enjoyable, comfortable, and completely stress-free.

From the moment I arrived, he took the time to explain everything clearly and thoroughly, answering all of my questions with patience and professionalism. At no point did I feel under any pressure, even when discussing additional services and options for the car. Instead, Adrian offered honest advice and guidance, helping me make informed decisions that were right for me.

His knowledge, friendly approach, and genuine willingness to help made a real difference. I felt respected, valued, and confident throughout the whole process.

I am absolutely delighted with my new car and couldn’t be happier with the service I received from the staff. Adrian is a credit to the dealership, and I cannot recommend him highly enough. Thank you so much for making my first solo car-buying experience such a positive one.

Aneesah was great and very helpful for the whole process, just went in, find the car, she sorted out everything for us and we just had to sign paperwork, pay and drive away. Very smooth process, thank you so much.

Great team great service by all great car

If I could rate this zero I would. And I would really think twice before ever stepping foot in big motoring world and buying from them!
11 days after purchasing from big motoring world I started noticing issues with the car, this was in March- now in May I took it to the garage they booked me into which had stated the issues would of been there before I purchased the car and also how big motoring world knew of this as they was trying to cover things up with thick grease in certain areas of car to hide certain faults. Terrible.
Consumer rights act which I am well within and have been advised to take legal action as they actually won’t have a leg to stand on!
Good luck to anyone that buys a car from this company, there a con. They need to be seriously looked into and from the advice I have been given there are lots of people taking steps of action! So fingers crossed everyone who is!