Big Motoring World - Enfield Reviews 

We were greeted at the door by a friendly helpful face and shown to Freddie, he was helpful and guided us thoroughly through our purchase, we part exchanged our old car and walked out with our new, to us, car in under 3 hours. Excellent service and value we would thoroughly recommend them.

The person I had was polite and very helpful.

Very good efficient service from start to finish massive thank you to farran who organised our sale was in touch through out process and ironed out a couple of issues we had would deffo recommend and use again

Everything went very smooth. Staff was excellent and very happy with car

Super organised place & systems. Simple to have car moved to our nearest branch. Mahesh was great, car pristine. A few hours from viewing to driving new car home.
Recommendation & an RAC approved dealer was reason for trying here. Would recommend.

Horrible experience

The situation is as follows: when I bought the car, I declined any additional services (including Graphene coating). But the sales person pressured me to buy interior graphene coating because I have a child. He assured me that the coating is applied only to a cleaned interior(fabric) and it would be entirely cleaned with no stains at all. Under pressure, I purchased this service, asking several times whether the stains would be cleaned, and he guaranteed 100% that the interior fabric will be perfect and super clean (like a new one) before applying the protective graphene coating. When I came to collect the car on 24 April, I saw that all the stains on the fabric remained and the coating had been applied over them. The interior fabric was in the same state as before the coating, meaning it was not cleaned at all before application graphene. I immediately informed the agent who handed over the car at Enfield, and he told me that I could cancel graphene service as it was a broken promise of the sales agent. Therefore, I request to cancel graphene coating and get a full refund within 14 days as the “cooling off period”, but for now I didn’t get any refund.

Right from when entered the showroom we were treated very well and in a professional manner.
On collection day we were dealt with by Louise in collections. She looked after us and was very pleasant and very efficient & made the whole process painless. I would not hesitate to recommend Big Car World.

1 star is too much!
Where do I start... Bought a 2023 Tucson on 29/04/2026. They SOS light was on the dashboard, salesman said they will fix it before I sort out all the paperwork. At the collection point turns out they will need more time-I'm local so I said not a problem I'll come over in the evening to collect. Received the phone call and they ask me to bring the spare key and paperwork back - when I asked why the lady had no clue, I ask for a manager to give me a call - he said they don't know yet what is the issue and it might take a month in worst case scenario ,but they will know more later today. I called couple of time to spend hours on hold and didn't get any information. I kept calling on 30/04/2026 and after many phone calls someone said they already order the part and car is ready for collection, but I'll have to bring it back to replace the part. Evening of 30/04/2026 I collected the car; the seats were still wet after they washed them and no one told me that I’ll collect the car with wet seats. I think they wanted to hide the damages caused!
We decided to buy this car as the interior was spotless.

Now it begins.... Next day when the seats dried out turns out they messed up the Alcantara fabric leaving horrible marks and stains, left a marks on paintwork after wet sand, rear seat was partially dismounted.

Tried to contact them to arrange for repairs without luck, carried out the repairs at trusted valeting service. Seats were washed 4 times and still are not back as they were when I paid for the car.

I've contacted the aftersales to find out I've accepted a car as seen - which is partially true. When I view and bought the car seats were clean, then they kept the car for a day and messed up everything. Check your cars on collection better than when you are viewing!

Now is the best part! Today I received a letter from DVLA!
on 29/04/2026 collection point transferred the logbook to my name and I paid full year tax. Today letter from DVLA said that I'm no longer a registered keeper of the vehicle. They removed me as a registered keeper of my own car at this point without my knowledge, and the car became untaxed from this point. drove untaxed vehicle for more than a week with kids....
No one even let me know that I was removed as the register keeper and vehicle is untaxed!
Aftersales is a completely joke, most people I delt with are incompetent (apart of the sales) and don't care about you when you already paid for the car!
I would expect much more especially when it's clear they messed up!

AVOID AT ALL COST

Daniel was the salesman helping me and he made the whole experience feel very relaxed and he answer all questions / requests without making it seem like a problem! Very welcoming .

Shahzaib was the handover advisor who completed everything for me and was helpful in explaining what documents he was completing and what I need to hand over. I came back the next day to collect my dash cam I forgot in my part exchange and he was a MASSIVE help in getting it out the car.

Really great service!

Fantastic choice of cars, it’s a well oiled machine.
Customer service was excellent. There is a lot of information to take on board, take a partner or friend with you when purchasing a car.
Test drive was excellent and felt very well looked after.

Big Motoring World have responded and proved they charged me for extras I refused. Sales manager stated the item listed costing £600+ would be a gift for the cash sale. They charged me. I would advise anyone dealing with this company to record what they say. What they say and what they charge may differ. They use high pressure and almost brainwashing to archive the sale and pushing of extras onto you. Do not allow access to any car you attend with as they will push you towards trading in even if your stated wish is not to trade it in. John Forsyth. Car purchased Dacia Stepway LM20KFC
Following BMW reply. Goodness smoke and mirrors have nothing on it. My advice to other buyers is record the procedure and don’t entertain trading in your old vehicle unless you decided to before arriving.

I just picked up my car from Big Motoring World on Great Eastern Rd (EN8 8DY), and I couldn't be happier with the experience.

From the moment I arrived at the branch, the service was professional and welcoming. My Sales Executive, Mahesh, was brilliant—he was incredibly knowledgeable about the Kia Niro and took the time to answer all my questions without any of the typical "hard sell" pressure. He made the buying process feel very straightforward and transparent.

The handover was equally impressive. Shahzaib, the Handover Advisor, was efficient and thorough. He made sure I understood all the car's tech and that the paperwork was in perfect order.

It’s clear the team at the Enfield branch takes pride in what they do. If you're heading to the Waltham Cross site you will experience a 5-star experience from start to finish!

I had a terrible experience and anyone should avoid Big motoring world as they really are terrible. Poor service, expensive, dishonest and just rude.

Gabriel took us under his wing, what a gem. He was patient & very knowledgable about all the cars available. Although I’m sure he wanted to get his numbers up he never used hard sale tactics. All in all a great experience. Thanks Gabriel.

I find it absolutely disgusting that a customer can pay £17,000 drive away with a car with constant squeaking breaks, and the most awful sound that now happens going round a roundabout or in reverse. I have tried calling numerous of time since the 20/04/2026 I managed to get hold of someone and they told me that someone would be contacting me.
Still on the 4/5/2026 I still haven’t had an email or a phone call to be booked into a garage to have this all looked at.
My car is only in warranty for 3 months as I refused to pay anymore money into all the “extra’s” they were trying to sell me on top.

I will be taking my car back this week and I won’t be leaving until they sort it out !! When you pay £17,000 nearly outright for a 2022 plate you expect to come pristine

Very good experience and this was my second time I came and bought a car.

Alex the sales man was very nice and helpful with my purchase .

👍👍👍👍

Simon was brilliant sorting out the final collection of our new car at Enfield branch. He’s very good at his job and very thorough. The other girls in the collection reception seemed quite disinterested and didn’t want to help Simon much. He tried very hard and deserves a good review

I was looking for a car, didn’t really know what to expect. But I was greeted by a salesperson, can’t remember his name but he was very knowledgeable and attentive which made my choice of selection easier. I found the car I was looking for, he explained to me everything about the car, and we had a test drive which was excellent. Went through the financial process and it was dealt with very promptly and professionally and was updated through the process. Very happy with the choice of dealership! Would recommend to everyone.

Really disappointed with my buying experience. A defect on a car happens sometimes, but that’s where the warranty and customer service is meant to come in. I will never buy from this organisation again. If I could give less than one star I would.