Big Motoring World - Leeds Reviews 

I purchased a Toyota Aygo from Big Motoring World Leeds in April 2026. On the journey home, the vehicle developed serious brake problems and was subsequently found by an independent inspection to require significant brake repairs.

What should have been a straightforward rejection under the Consumer Rights Act turned into a two-month ordeal. During that time I was unable to use the vehicle, yet I still incurred the costs associated with ownership, including insurance and other running expenses.

The situation cost us hundreds of pounds. We had a full tank of fuel in the vehicle when it was eventually returned, incurred additional costs for taxis and buses, and spent countless hours chasing updates and trying to obtain meaningful responses from the company.

Communication was extremely poor throughout. Emails often went unanswered for long periods, and obtaining information required repeated follow-ups. Ironically, the quickest response I received was after posting a negative review.

Although Big Motoring World eventually accepted the rejection and refunded the purchase price, no compensation was offered for the additional expenses, inconvenience, wasted time, or stress caused. Not even a simple apology was provided.

Based on my experience, I would not purchase another vehicle from this company and cannot recommend them to others.

I would like to express my gratitude to Aryaan , what a very pleasant young man , I was nervous visiting on my own and he made me feel at ease and sealed the deal with the car , thank you !!!!
Would highly recommend

Very friendly staff. Great selection of cars. I was offered a drink which is a nice gesture.

Very well looked after from start to finish and choosing our new car

The friendliness of all employees that i interacted with and I felt like I didn't have to be in a rush. I felt it was all a calm process

Very polite and professional

Dishonest.
When purchasing an electric car on our first visit we were told that the 12v battery was flat and that this issue would be fixed if we would like to return and view the car 2 days later. On returning the car seemed to be fine so we trusted the salesperson who again told us the issue was fixed and purchased the car. On getting the car home it became apparent the issue wasn’t fixed and the fault still persisted making the car unusable . Despite several phone calls nobody at Big Motoring World Leeds would return our calls. As is our legal right we then requested a full refund due to the poor service we received and the faulty car. Still nobody returned any calls or emails. Arun, who was supposed to call us had always either gone home or was on a break. The customer service from this company if you have a problem is of the lowest standard and they don’t seem to have any issue about not telling the truth as we were lied to and called them out on it on more than one occasion. If you are lucky enough to get a car that hasn’t any problems you would not be aware of the poor service. It’s only when there’s a problem it becomes apparent. I wouldn’t recommend Big Motoring World in Leeds as it’s a lot of money to put at risk with a company that does not hold customer service or integrity very high up on their values

We were welcomed and shown round lots of cars. There was bo pressure to buy. On our third visit i was waiting for a link for payment on my phone and unfortunately it took well over qn hour to come through. However on the day of collection my link came through quickly and we were driving away within an hour of arriving .

I purchased a car from Motorvation in November, and the experience has been a complete nightmare and a financial nightmare. At the point of sale, I was assured the car was in perfect condition and had passed all necessary checks. Unfortunately, the reality is very different.

Shortly after purchase, I noticed a persistent rattling sound coming from the engine. Living 1.5 hours away, I took the car to two local independent garages to avoid risking further damage by driving. Both garages immediately confirmed a fault with the timing chain and provided a report. When I contacted Motorvation to resolve this under warranty, I was forced to pay out of pocket to have the vehicle towed to them. After having my car for a week, they claimed a "3rd party" garage (which appeared to be closely linked to them) found nothing wrong.

The issue persisted, yet Motorvation continued to deny it. They continued to claim no noise was present. In the end, I had no choice but to pay a significant amount of money to have the timing chain replaced myself.

Upon removal from a local garage, it was clear the chain was stretched and damaged. A major issue that should have been identified by any professional garage before sale, and one that would have destroyed my engine had it not been replaced.

Motorvation dismissed my request for reimbursement, citing that my warranty had expired.

Since then, the car has suffered from continuous, severe issues, including a failed head gasket, continuous dashboard lights coming on. I have taken my car to a local garage and this head gasket replacement is a multi-thousand pound repair. Every time I reach out to Motorvation, I am met with immediate dismissal and zero support as my warranty has ended, they don’t want to know!

It is clear that this company prioritizes sales over the safety and reliability of the vehicles they sell. I feel I was sold a car with hidden, pre-existing faults. I would strongly advise anyone considering buying a car from here to look elsewhere!! stay away!

Half of the good reviews for this company are fake, read the bad ones and you will notice I’m not the first person to have been scammed and had to pay thousands out of pocket.
What should have been a good experience has turned into stress and financial stress

A unreliable company, unsafe cars, and absolutely NO support.

From start to finish Sid was both helpful and knowledgeable the only thing that was a little tedious was all the waiting around,but I realise that is not the fault of the sales people.

I’d already selected my car and sorted the payment online, so the in‑person appointment was mostly to finalise the details. The whole process took roughly three hours, which was longer than I's anticipated, but once everything was completed I left with the car the same day. The standout positive for me was the lack of pressure around add‑ons. I said no to the extras, and the team accepted that without trying to upsell or change my mind. That made the experience feel much more comfortable and customer‑focused.

Syed was very helpful and showed us a couple of cars we were interested in. He gave us plenty of time to look at the cars and pointed out all the features without pressuring us into a sale. He was knowledgeable and able to answer our questions.

Great Service from Jakir Hussain at Big Motoring World Leeds

We recently purchased a car from the Leeds branch of Big Motoring World. The selection of vehicles available was very good and we were able to find a car that suited our requirements.

Unfortunately, after our initial test drive, some issues were identified with the vehicle, which was disappointing, especially as we had travelled all the way from London to view it. However, I must give credit where it's due. Our Sales Advisor, Jakir Hussain, immediately took ownership of the situation and arranged for the vehicle to be thoroughly checked by the technical team. As a result, additional issues were identified and resolved before the sale proceeded.

Although this meant making a second trip from London the following weekend, Jakir was extremely apologetic throughout and kept us informed every step of the way.

What really stood out was Jakir's professionalism, courtesy and knowledge. He took the time to explain the vehicle's features in detail, answered all of our questions, and made sure we were comfortable with the car before driving away. He also clearly explained the entire purchase process before handing us over to the finance and compliance teams, which made the whole experience smooth and stress-free.

A big thank you to Jakir Hussain for his outstanding customer service and for making the overall buying journey such a positive experience. He is a real credit to Big Motoring World.

When I first attended Big Motoring world in Leeds, I dealt with Jack. He was great and didn't make it seem like you were pressed to buy a car from him.
I found a car on the website and paid the £129 to move it from Norfolk to Leeds. I had also used the online valuation tool to get an idea of how much my car would be worth as a part ex.
The online tool indicated that my vehicle with it's mileage in a bad state would net me £19500 and in showroom condition it would net me £22000. Great I thought.

The day after paying for the car to be moved, someone from the finance team called me and informed me that my part ex would net me a minimum of £18500 which surprised me but he assured me that this was the minimum.

When the car got to site, I went to go look at it. At which point, a different sales rep took me through the part ex value of my car and informed me that they'd be looking at £17500.
When I told them that the website had guaranteed my trade in value for 7 days, he said that the management were trying to get head office to change the website so it didn't say "x" value minimum.

After some fighting, I was able to get £19900 with 3 years warranty and 3 years tyre and alloy insurance. However the whole experience put me off using big motoring world again as it felt like the branch was completely disconnected to the wider business and that the supervision were just trying to line their own pockets.

Jack was a pleasure to deal with on my first couple of visits, but the last visit ruined the experience.

This is a 100% honest review based on my experiences at Big Motoring World Leeds. I saw a car for sale online, I was impressed by the description, age and miles and more importantly the price. Booked an appointment to view the car 9am on a Saturday morning, with a £2600 online evaluation of my trade in. Three days before i was able to reserve the car with a no quibble £99 deposit. Things moved swiftly on arrival, The car was available to view and test drive by a very nice sales person. After the viewing the new vehicle and doing a test drive my trade in was reduced by £1000, even after being described as excellent condition inside and out.l, not happy and quite insulting. I was then offered the difference in the drop in optional extras on the new car. I also had a private plate on my current car so i explained that i would need to come back after the deal was agreed when I had my new log book. I was assured all could be done that day so not to worry, which i did. To then find I had to pay £250 holding fee until I brought the new V5 back with the original number plate on, not what was explained to me of a simple transaction of we can sort all of that here. Let's move this story forward, i purchased my 2025 Nissan Juke, not happy that I had to pay £250 refundable monies after being told its ok we can sort that out. I'm still waiting for the log book to come in the post, but im sure my £250 will be refunded as quickly as my £99 reservation fee was. The big review is the car I purchased. Drives great, looks great and apart from feeling like being on a production line at Big Motoring world. My experience was overhaulI 100%. Just be prepared, its a long day, but there lots of free refreshments and I was well looked after. ONLY ONE WEEK OF HAVING MY NEW CAR, so lets see if I have issues like many others that have left reviews

I would like to share my excellent experience with your team, especially Ibrahim and Amy.

From the beginning of the process, Ibrahim provided outstanding support and guidance. He was extremely kind, humble, professional, and always willing to help. He made the entire car-buying experience smooth and stress-free for us.

We would happily give Ibrahim a 5-star rating for his exceptional customer service. He went above and beyond to assist us with every step of the process, including helping us achieve a good value for our old car through the part-exchange service. We were particularly impressed with how easy and convenient the car exchange process was.

Amy was also very helpful and supportive throughout our journey, and we truly appreciated her assistance.

Visited Big Motoring World Leeds on Sunday 7th of June looking to buy a new car was greeted by Khizer who let us know if we needed any help give him a shout once we found a car I liked he made the rest of the process smooth as possible from test driving to then going ahead and purchasing the car he was very helpful, informative and easy to chat to which put us at ease and comfortable. Once we got handed over to Aqeeb for the hand over of the car he also made this process very smooth and informative unfortunately the was an issue with the electrics in the car for the side mirrors so we wasn’t able to pick the car up till the following Wednesday but Aqeeb pushed this forward for us and did all the best he could which we massively appreciated - Absolutely love my new car so a massive thank you to both Khizer & Aqeeb.

DO NOT USE. Test drove a car on the Thursday. I was told it had a small fault with a parking sensor which they would fix. Called on the Friday to let them know I had sold my car (due to their part exchange being too low) and that I would be over in the afternoon to pay for the car and drive away. I was told to secure the car with a £500 deposit which I did and that the sales person would personally take the car to the mechanic that morning so the sensor could be fixed.
I arrived later that day to be told as the car had a fault that could not be fixed that day, I could not drive away with the car. They didn’t even attempt to call me with this information and let me drive an hour there with my small child. I asked to speak to a manager who had the worst customer service I have ever experienced. He had no idea of the deposit I was told to pay and blamed me for knowing about the fault but still arriving to collect the car. I asked for my deposit back which they refunded but there was no apology or attempt at rectifying the situation. I have now been without a car for a week while I try to source one from a reputable dealer. Such a disappointment.

If I could give these 0 stars - I would!
The salesman - fabulous, of course, he's getting a bonus/commission but he was the best experience at this place.

I cannot even begin with the after sales debacle. Collection time - brought my trade in, took reg off vehicle, left over an hour waiting to be told we could not collect the car. Insurance changed, no way of getting home. "you can get a taxi", "we can only compensate £50". This just gets better, came back the following evening, managed to collect the car this time, then the wait for the V5. Ohhh no, they only filled this with the incorrect details! Had to apply for the V5 and pay for this privilege too. Needless to say having just received the V5 this week I would NEVER recommend these. It's been a painful and stressful experience and their customer service is NIL. Be very careful if you are brave enough to go to Leeds branch - there are far more garages around that you would get a much better deal and experience with.

GOOD POINT TO NOTE: if you leave a 5 star review surprising you get a response!!!