I recently brought a 2023 ford Kuga which was the first car i have brought in over 8 years. Both Holly and Nelson in Norwich were polite, knowledgable and happy to answer any questions i had regardin... See more
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Location
Switch locationBig Motoring World, Whiffler Road 73, NR3 2AW Norwich, England, GB
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Great service, I picked up my Mokka Electric car today. There was no waiting around. Very friendly staff. Nelson was very helpful in making sure my car was charged before I took it away and made the p... See more
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Right from the moment I arrived at showroom everything went smoothly and the sales teams were great .I'm really pleased with my new everything car and will recommend bmw to friends and family
Company replied
Please all beware of this warrenty "get out of Jail" by this company. I purchased an expensive car from this company and for peace of mind I took the exrtended 36 month warrenty. Whilst doing an a... See more
Company replied
Company details
Written by the company
We supply thousands of cars a month to customers across the UK. We strive to ensure all of our customers are over the moon and with a car that puts a smile on their face.
Contact info
Big Motoring World, Whiffler Road 73, NR3 2AW, Norwich, England, United Kingdom
- 01634 248638
3.9
Great
728 reviews
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Reply from Big Motoring World - Norwich
Hi Jenna,
Thank you for your 5-star review!
Kindest Regards,
Big Motoring World
Staff were friendly and professional…
Staff were friendly and professional throughout. No pressure from sales people, who were knowledgeable. Clear explanations and breakdown on finance options.
April 3, 2026
Reply from Big Motoring World - Norwich
Hi Steven,
Thank you for your 5-star review!
I will be sure to pass along your lovely feedback to the team!
Kindest Regards,
Big Motoring World
All the staff that dealt with us were…
All the staff that dealt with us were very kind we didn’t feel rushed and felt very well looked after Risphal was very kind and well mannered throughout
April 3, 2026
Reply from Big Motoring World - Norwich
Hi Marie,
Thank you for leaving us a 5-star review!
I will pass along your lovely feedback to Rishpal and the team!
Kindest Regards,
Big Motoring World
I’ve found the car of my dreams
I’ve found the car of my dreams, the one I’ve been hunting for for months but could never find anywhere — not at any dealer, not even at the official brand dealership. Thank you.
April 2, 2026
Reply from Big Motoring World - Norwich
Hi Mr R Puchleitner,
Thank you for leaving us a 5-star review!
I hope you enjoy your new purchase!
Kindest Regards,
Big Motoring World
Excellent help for all informations
March 23, 2026
Reply from Big Motoring World - Norwich
Hi Bektas,
We are glad to hear that you had an excellent experience with us!
However, it seems there might have been a small misunderstanding.
In the rating system, three stars typically indicates a negative experience. If you believe your experience deserves a higher rating, we'd greatly appreciate it if you could update your review to reflect that.
Your feedback means a lot to us. Thank you for considering this.
Kindest Regards,
Big Motoring World
Lovely and very professional service
Lovely and very professional service. I’ve received every answer for my questions. Staff members were really supportive during the process of selling the car.
March 28, 2026
Reply from Big Motoring World - Norwich
Hi Mateusz,
Thank you for leaving us a 5-star review!
I hope you enjoy your new purchase!
Kindest Regards,
Big Motoring World
The service was outstanding
The service was outstanding. Contacted them on the website and received a call within a few hours. Every single person I spoke to was willing to go above and beyond to help find the deal that worked for me. David, Sophie, Chris, Laina and Tash - amazing!!!
The car is outstanding and I almost slept in it. That's how chuffed I am.
💯 recommended
March 28, 2026
Reply from Big Motoring World - Norwich
Hi Ilemona,
Thank you for your 5-star review!
I am pleased to hear that you had a positive experience with us!
Kindest Regards,
Big Motoring World
The customer service support is awesome…
The customer service support is awesome and the staffs who attended to me were excellent .
March 24, 2026
Unprompted review
Reply from Big Motoring World - Norwich
Hi Awodele,
Thank you for your 5-star review!
I hope you enjoy your new purchase!
Kindest Regards,
Big Motoring World
Easy process in at Norwich Motoring World
I came in to test drive the car i wanted on a Friday and Albie was my sales person. He was able to talk me through the purchase process and organised my test drive promptly. When I came back the next day so my husband could also test drive, everything was ready quickly and we were able to leave with a vehicle that day. I felt that Albie communicated everything well and I felt reassured on options involving warranty, finance etc. I was also able to part exchange my old car very easily and leave with my new car that day.
March 20, 2026
Reply from Big Motoring World - Norwich
Hi Jessica,
Thank you for your 5-star review!
I am pleased to hear that you had such a positive experience with us! I hope you enjoy your new purchase!
Kindest Regards,
Big Motoring World
Sales Staff helpful and attentive
Sales Staff helpful and attentive. Answered all my questions.
Everything was explained really well
March 24, 2026
Unprompted review
Reply from Big Motoring World - Norwich
Hi Jason,
Thank you for your 5-star review!
Kindest Regards,
Big Motoring World
Reply from Big Motoring World - Norwich
Hi S Bandara Madawala,
Thank you for your 5-star review!
Kindest regards,
Big Motoring World
AVOID at all cost big motoring world
AVOID at all cost big motoring world, we had a truly negative experience at the Norwich branch after they lost the keys to a car they had sold us and we had to wait over a week for any news on where they had gone, there then follwed weeks of tall stories and being fobbed off by various managers the big assist is a total waste of time and effort there is no way of escalating a complaint to anyone higher ,incompetent, disorganised, terrible company, I have also noticed they have several complaints groups on Facebook with thousands of members with ongoing issues and complaints , says it all i think
March 4, 2026
Unprompted review
Reply from Big Motoring World - Norwich
Hi Roger,
Thank you for bringing this matter to our attention and expressing your dissatisfaction with the service you've received from Big Motoring World. We apologise for any inconvenience or frustration caused by the issues you've encountered with our Norwich branch.
Your experience with what you have detailed falls well below par with what we expect from the service here at Big Motoring World and is not what we would want any of our customers to experience.
I have passed this on to the relevant Management Teams so that this can be reviewed internally. Additional training will also be provided where necessary to ensure this does not happen again.
Kindest regards,
Big Motoring World
Excellent service from start to finish
Excellent service from start to finish. Fanel looked after us very well as we bought the car, and the service from Luke at the handover was fantastic - very thorough, polite and helpful. A lovely experience all round. Can’t recommend highly enough.
March 22, 2026
Reply from Big Motoring World - Norwich
Hi Siobhan,
Thank you for your amazing 5-star review!
Kindest regards,
Big Motoring World
Excellent sevice
I was well received and assigened a staff who answered my questions
March 19, 2026
Unprompted review
Reply from Big Motoring World - Norwich
Hi Ademola,
Thank you for your lovely 5-star review!
Kindest regards,
Big Motoring World
Chris was very helpful with her service
Chris was very helpful with his service
March 20, 2026
Unprompted review
Reply from Big Motoring World - Norwich
Hi Maddy,
Thank you for your great 5-star review!
I will pass on your feedback to Chris.
Kindest regards,
Big Motoring World
When to collect my new car only to be told not ready vehicle was booked in a garage to then drive way and I now have to take the vehicle my self and with no curtesy car available im now having to pay
When to collect my new car ,not ready waited hours to then find out the was booked at a garage
March 19, 2026
Unprompted review
Reply from Big Motoring World - Norwich
Hi Jose,
We are so sorry to hear about this.
I have passed this on to Management at Norwich so that this can be reviewed internally. Additional training will also be provided where necessary to ensure this does not happen again.
Kindest regards,
Big Motoring World
Representative was excellent but....
Representative was excellent, venue and facilities were excellent. Coffee was very welcome as we had travelled 90 minutes to get there.
Our pre-booked appointment meant the company knew the vehicle we were coming to test. It was hugely frustrating and disappointing to discover the car was so low on charge it wasn't possible to test the key features of the Smart #1 Brabus so we left without making progress on our car purchase.
March 13, 2026
Reply from Big Motoring World - Norwich
Hi GMas,
We are so sorry to hear about this, and that you were unable to test the features of the vehicle due to the charge on the vehicle.
I will ensure all the information below is passed across to the relevant department to be discussed internally, and measures are put in place to ensure this does not happen again in the future.
Kindest regards,
Big Motoring World
Very positive experience
Very thorough process given by Connor, giving great comfort in buying a new car. Excellent, highly recommend
March 19, 2026
Reply from Big Motoring World - Norwich
Hi Adam,
Thank you for your lovely 5-star review!
I will pass on your feedback to Connor.
Kindest regards,
Big Motoring World
Reply from Big Motoring World - Norwich
Hi,
I am very sorry to hear that the service you received was not satisfactory.
I have passed this on to Management at Norwich so that this can be reviewed internally. Additional training will also be provided where necessary to ensure this does not happen again.
Kindest regards,
Big Motoring World
There was plenty of staff to make…
There was plenty of staff to make buying a car very easy, The cars are all inside a warehouse and are all cleaned to a very high standard, So I was very impressed with the service we received
March 16, 2026
Reply from Big Motoring World - Norwich
Hi Mrs Stevens,
Thank you for your lovely 5-star review!
Kindest regards,
Big Motoring World
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