The Cyclists' Lounge Reviews 

123
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

My power meter order didn't arrive for months, and despite constant chasing, communication was poor. Worst of all, I ended up £40+ out of pocket for the privilege. I have contacted Bike Swanky... See more

Company replied

Rated 1 out of 5 stars

Recently ordered 2 items and payment was taken only to be told they can no longer supply the products fair enough i suppose but nearly a month later are still listing the items for sale on the websit... See more

Company replied

Rated 2 out of 5 stars

The items ordered were not in stock despite what the website said and took almost 4 weeks to arrive despite extra fee paid for express delivery. Issues required several calls and emails to resolve, so... See more

Company replied

Rated 1 out of 5 stars

Very poor in the end Cost me alot of money fur a bike i dud not want Nasty paul Had my eyes out Think they went under Good riddance!!

Company details

  1. Bicycle Store

Information provided by various external sources

Open to Members and non Members. We offer everything a cylist might need, bikes, beer, bum cream, and even the odd game of air hockey!


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1.2

Bad

TrustScore 1 out of 5

123 reviews

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1.2

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(123)

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Rated 5 out of 5 stars

Brilliant bike and service - within 48 hours!

Paul at BikeSwanky gave good, honest advice and pulled out all the stops to get us a bike for our daughter to a very tight deadline - including delivering it to our home at 9 pm! Thank you, again, for the wonderful service.
The financing options for these good quality aluminium frame kids' bikes (we bought a Frog 62) are a welcome idea as kids have that habit of growing out of things!

December 9, 2013
Unprompted review
Rated 4 out of 5 stars

Positive experience

The experience & service has been positive with items delivered in good time. However, I am disappointed with the service charge imposed when using paypal. I have been using paypal for a number of years with various transactions & companies & this is the first time I have come across a service charge for its use. I will not be using it in future if the service remains.

November 28, 2013
Unprompted review
The Cyclists' Lounge logo

Reply from The Cyclists' Lounge

Hi Jaydee,
Thank you for your feedback.
You are quite correct that there is a 3.5% surcharge for using PayPal.
That is the amount that we are charged as a business so we make it transparent on the site when you select your payment method.
The same is true of credit card payments, as that uses the PayPal system also.
To overcome this, we offer our customers 2 additional payment options that involve zero charges: BACS and GoCardless.
We were really pleased that you chose to purchase one of our clearance bikes and also make use of a discount voucher as a member of a cycling club for your MTB and turbo trainer purchases.
We hope that you enjoy them.

Rated 5 out of 5 stars

Excellent service from start to finish!

Paul has been brilliant from the start, I ordered a bike for my son's birthday and used the 0% finance scheme. There was a problem with the specific bike we wanted but this was resolved with an good alterantive then Paul being able to secure the first choice purchase which was pleasing.
Communication was great and Paul being flexible to answer any questions out of hours. First class customer service.
Getting to bike I ordered a Frog 62 bike for my son and he loves it, lightweight and fantastic quality. It was sent up to a local mechanic who built it and delivered to the door. Highly recommended!!!

November 21, 2013
Unprompted review
Rated 5 out of 5 stars

Really great business to deal with

A brilliant idea to bring in leasing for bikes for children especially as children tend to suddenly shoot up in size! Paul was a pleasure to deal with and made the whole process incredibly easy to process. Well done Bike Swanky and keep up the good work!

November 19, 2013
Unprompted review
Rated 5 out of 5 stars

Great Service

Great service from Paul at Bikeswanky, would definitely recommend and use again.

November 11, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent Service - Speedy and simple process

Excellent service from Paul and all at Bike Swanky. A great selection of bikes on offer with very affordable leasing options.

Online order process was painfully easy and new bike delivered and set up within a few days of the order.

Would recommend them to anyone in the market for a new bike.

November 6, 2013
Unprompted review
Rated 5 out of 5 stars

Above and Beyond

I met the owner of Bike Swanky at a cycling event and asked him for some advice on turbo trainers. He answered all my questions, which made me clearer about what I needed. I purchased one from their website and I was kept informed as to when it was due in stock. To my shock, it was delivered to my house and set up for me at no extra cost! I'll certainly be buying from Bike Swanky again!

October 3, 2013
Unprompted review
Rated 5 out of 5 stars

TRUSTWORTHY AND HELPFUL

THE ORDER I PLACED WAS OUT OF STOCK AND NOT IN UNTIL NEXT YEAR, PAUL AT BIKE SWANKY EMAILED ME BACK WITH THIS INFORMATION AND ALTERATIVE OPTIONS, AS WELL OFFERING A FULL REFUND WHICH WAS DONE PROMPTLY. I WOULD USE THIS SITE AGAIN.

September 18, 2013
Unprompted review
Rated 5 out of 5 stars

Wow what amazing service

I was looking for a tri bike for next years events but didn't want the problem of the depreciation in 1 or 2 years also the huge cost of them!!. Looking online I came across Bikeswanky so looked into leasing one instead. After a look online at the huge selection I came across a argon 18 e112 as a ex display model, well after a quick email and a couple of calls with Paul ( who went beyond helpful) I was amazed to receive the bike the same week!. On the day of delivery it turned up exactly on time and the chap spent time with me setting up and going through everything from riding position to advise on rear wheel drag. Nothing could of been more straight forward or easier. I can see this being a really popular way of having the latest bikes without the huge costs and being able to upgrade is again a bonus. Big thanks to Paul for all your help

August 25, 2013
Unprompted review
Rated 5 out of 5 stars

If you want a new bike then its simple, use Bike Swanky.

From the moment I spoke to Paul at Bike Swanky I new I was in good hands. I told Paul on the Monday that I needed a Felt Z4 bike within 5 working days. He was confident that he could deliver and he didnt let me down. As an independent financial adviser I firmly believe that leasing instead of buying a bike is the smart choice in todays econmic climate and gives you so many more options.

July 19, 2013
Unprompted review
Rated 5 out of 5 stars

Good service and excellent communication

I think I was one of the first Customers of Bike Swanky. It was a straight forward process from start to finish and I wasn't left in the dark when I had to go back because of a small problem with the bike. Would recommend to anyone!

June 14, 2013
Unprompted review
Rated 5 out of 5 stars

Couldn't recommend highly enough

After doing lots of research I knew the bike I wanted (Felt B16) and decided to try the Bike Leasing Company. I have to say I'm absolutely delighted I did. The service from Paul was fantastic, even answering late night enquiries in order to help out.

I needed the bike quickly, due to an imminent race. Paul did everything he could to ensure I got the bike as quick as was humanly possible. The bike was then delivered to me by a mechanic, Julian. He was very helpful in setting up the bike to the specifications that I wanted and even waited while I had a quick spin to ensure everything was set-up to my liking.

I would not hesitate in recommending the company to anyone who was interested in getting a bike and I'm sure I'll continue using them in the future.

June 13, 2013
Unprompted review
Rated 5 out of 5 stars

Great company so easy to deal with

The company and owner Paul were so easy to deal with. Emails and phone answered quickly and I was kept up to date with everything that was happening with the bike I was buying. Also Paul helped with the choice of bike that would best suit my needs . Thanks Paul for everything

June 13, 2013
Unprompted review
Rated 5 out of 5 stars

Awesome Bike, Awesome Company - It doesnt get any easier than this

I was looking for a top bike and wasnt sure what to get, how much to pay and indeed how to pay. These guys introduced me to some awesome brands I'd never even heard of. So after just a few conversatons and email exchanges I was taking delivery of a stunning new Merida Carbon hardtail on a great value lease plan. I'll never buy another bike without speaking to these guys first.

June 13, 2013
Unprompted review
Rated 5 out of 5 stars

An innovative shiny bike-buying idea, delivered well by a friendly company.

I became aware of the possibility of leasing a bike almost by accident and I'm very happy that I did. Paul and BikeSwanky (previously the Bike Leasing Company) made the process very easy and I took delivery of £2,600 worth of bike which was set up for me at my home with the minimum of fuss. Since then I've had 18 months of shiny new bike-ness with no fuss, at completely affordable rates. In a few more months I will either settle up and keep the bike, or hand it back and order another brand new steed... the best bit being that if I do get a new one, I'll have paid much less than the RRP on the bike I've been hooning around the Pennines on for 2 years.
What's the catch? Well, BikeSwanky have to find a buyer for my current bike but it's a beauty so I'm sure they'll be ok. As far as I'm concerned, there's absolutely no catch at all. A great bike, for less than RRP over two years - a winning idea.
Totally recommended.

June 13, 2013
Unprompted review

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