Billing Finance Reviews 

2,915
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and helpful staff, who made the overall process easy and stress-free. Many people highlight the excellent and efficient service, noting that everything was explained clearly and transparently, leading to a seamless experience from start to finish. However, some customers were dissatisfied with aspects of customer service, mentioning a lack of support, unsatisfactory answers, or unhelpful responses. A few other people also felt that payment processes had issues, citing unexpected charges, delays, or difficulties with early settlement explanations.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the quick and efficient process, with many... See more

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness and... See more

Staff

Consumers find staff to be very helpful and professional, often praising their quick, prompt service and... See more

Payment

Users describe ambiguous interactions with payment, with some customers praising the swiftness of finance... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as quick, easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tbh I didn’t think I’d be accepted having an average credit score but these guys helped me out. Amazing help with everything applied a they did all the work for me other than selecting the bike. Swift... See more

Company replied

Rated 5 out of 5 stars

What an amazing and professional experience I have had with Edwin especially. He has gone above and beyond to make sure I found the right car that was suitable for me. Nothing was ever too much has... See more

Company replied

Rated 5 out of 5 stars

My experience buying my first car was absolutely fantastic. The customer service was excellent from start to finish, and the team went above and beyond to make sure I had everything I needed. Their wi... See more

Company replied

Rated 5 out of 5 stars

Great service with Billing finance. I took out a loan and the process was very quick with a variety of lends, repayment plans and options. Professional staff who were easy to talk to, no hi... See more

Company replied


Company details

  1. Car Finance and Loan Company

Information provided by various external sources

Getting you where you need to be

Coronavirus Update

TALK TO US

We know many of you are worried about how your finances might be affected by coronavirus (COVID-19). If you've been affected by coronavirus (due to illness or self-isolation) and are worried about what this might mean for you financially, there are things we can do to help. The sooner you are able to get in touch, the more we may be able to do. If you would like to speak with us regarding your agreement, please call us on 01604 402 204 where an agent will be happy to assist you. Please be aware we are currently operating with a reduced number of staff. Due to this, you may experience longer wait times than usual when calling in to speak with us.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,915)

78 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

They were very helpfull

March 12, 2025
Billing Finance logo

Reply from Billing Finance

Thank you for your review. Our staff strive to ensure customers are happy and get the best outcome, so this is great to hear. Please let us know should there be anything else we can do to assist.

Rated 5 out of 5 stars

A particular gentleman with the name…

A particular gentleman with the name Jordan has been exceptional in terms of following me through the kind of car, matching it with my budget and checking how best he could be of help so i can drive home the car of my choice.

March 12, 2025
Billing Finance logo

Reply from Billing Finance

Hi Patrick, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with Billing Finance; our staff will be happy to read your review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Rated 5 out of 5 stars

Supper easy

Supper easy

March 7, 2025
Billing Finance logo

Reply from Billing Finance

Carlie, we're happy to see that you had a 5-star experience using Billing Finance. Thanks for sharing.

Rated 5 out of 5 stars

Perfect

It was fast and easy

March 6, 2025
Billing Finance logo

Reply from Billing Finance

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated. We hope you enjoy your new vehicle.

Rated 5 out of 5 stars

Very nice and explained everything…

Very nice and explained everything perfectly, thank you

March 4, 2025
Billing Finance logo

Reply from Billing Finance

Thank you for taking the time to tell us about your experience of dealing with us. At Billing Finance we work hard to achieve the best outcomes for our customers. Enjoy your vehicle!

Rated 5 out of 5 stars

Great service

March 5, 2025
Billing Finance logo

Reply from Billing Finance

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated. We hope you enjoy your new vehicle.

Rated 5 out of 5 stars

Customer Service, fast and timely

Billings have a proper way of doing business that will take into account the customers satisfaction, fast and very efficient.

March 5, 2025
Billing Finance logo

Reply from Billing Finance

Thank you for your review. Our staff strive to ensure customers are happy and get the best outcome, so this is great to hear. Please let us know should there be anything else we can do to assist.

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly

March 3, 2025
Billing Finance logo

Reply from Billing Finance

thank you so much for your feedback. We are so happy to hear your kind words and we hope you enjoy your new vehicle!

Rated 5 out of 5 stars

Easy to deal with and straightforward…

Easy to deal with and straightforward process very pleased 😊

March 4, 2025
Billing Finance logo

Reply from Billing Finance

Putting customers at the heart of what we do and making them happy is something we continually strive for at Billing Finance. Thank you for your comments and enjoy your vehicle.

Rated 5 out of 5 stars

Smooth process and very professional

Smooth process and very professional

March 11, 2025
Billing Finance logo

Reply from Billing Finance

Thank you for your review. Our staff strive to ensure customers are happy and get the best outcome, so this is great to hear. Please let us know should there be anything else we can do to assist.

Rated 5 out of 5 stars

Fast and efficient

It did well and the people are well trained with good communication customer care skills and they are very knowledgeable and helpful

March 3, 2025
Billing Finance logo

Reply from Billing Finance

Hi Michael, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with Billing Finance; our staff will be happy to read your review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Rated 5 out of 5 stars

Good service for car finance

Good service

February 28, 2025
Billing Finance logo

Reply from Billing Finance

Hi Wesley, we are glad to hear of your experience with us. As a company, Billing Finance puts people at the heart of everything we do. Please do not hesitate to get in touch if we can be of further assistance.

Rated 5 out of 5 stars

Billing finance

Very helpful

March 7, 2025
Billing Finance logo

Reply from Billing Finance

Thank you so much for your feedback. We are so happy to hear your kind words and we hope you enjoy your new vehicle!

Rated 5 out of 5 stars

Smooth and quick transactions

Smooth and quick transactions
Easy process
Went far to collect vehicle and weren't waiting long at all

February 27, 2025
Billing Finance logo

Reply from Billing Finance

Thank you for your review. Our staff strive to ensure customers are happy and get the best outcome, so this is great to hear. Please let us know should there be anything else we can do to assist.

Rated 5 out of 5 stars

Excellent response

Excellent response
5*

March 5, 2025
Billing Finance logo

Reply from Billing Finance

Hi Ian, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star as we strive to provide just that for all our customers.

Rated 1 out of 5 stars

Admin fees are two high without any…

Admin fees are two high without any reason.

March 5, 2025
Billing Finance logo

Reply from Billing Finance

We are sorry that your experience at Billing Finance didn’t quite match your expectations. We do not charge admin fees. Please could you contact us directly on 01604 402204 so that we are able to investigate this further.

Rated 5 out of 5 stars

Easy and fast

It was great experience

February 25, 2025
Billing Finance logo

Reply from Billing Finance

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated. We hope you enjoy your new vehicle.

Rated 5 out of 5 stars

Really happy with professional…

Really happy with professional communication and service. I’ve decided to voluntarily terminate my contract as I have “upgraded” my car. I received fair deal and clear process info to make it happen, without any info “between the lines”.

March 3, 2025
Unprompted review
Billing Finance logo

Reply from Billing Finance

Hi Jiri, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with Billing Finance; our staff will be happy to read your review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Rated 5 out of 5 stars

Fast and smooth approval process…

Fast and smooth approval process towards finance.

March 3, 2025
Billing Finance logo

Reply from Billing Finance

Hi Ernest, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star as we strive to provide just that for all our customers.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look